My husband and I have done roughly a dozen cruises on various luxury lines, and I have done two others on mainstream line Holland America (including in a Neptune Suite), so the review below compares the cruise on this “upper premium" ship with prior, different style experiences. We have not previously sailed a line labeled “upper premium” and were curious to compare with luxury lines. We were in a Penthouse Suite which was comparably sized to Seabourn, Silversea, Regent, and Hapag-Lloyd base veranda suites. It had an assigned butler/stewardess team.
Overall, we were not very impressed, primarily because of the mediocre food. We had originally booked this 7-day test cruise over the 4th of July holiday based on a recommendation for Oceania’s reputation for excellent food, and after the cruise, are mystified how that reputation came about.
We also could discern the difference between “upper premium” and “luxury” cruising in other areas as well.
The PH suite was listed as having 332 square feet, had a balcony, and was as expected. It was clean and spacious with a soft but supportive comfortable queen bed, 3-seater sofa, table and 2 chairs. The suite bathroom was ok, a combination tub/shower with a retractable clothesline, one deep sink, and Bulgari toiletries. There was an immobile glass partition blocking off half of the tub, which made it awkward to put in the bathtub stopper before filling the tub (you either had to climb into the tub, or contort your body). There were two welcome and well-positioned grab bars plus ribbing at the bottom of the tub, minimizing fall risk. It was hard to get our full-size suitcases to fit under the bed, but we managed (or could have asked the butler to help).
Closet space was more than adequate for our week’s worth, or more, of stuff, though it was not a walk-in. The balcony had two cushionless adjustable chairs and a table, but no lounger. There were two oddly shaped footstools which were too low and flimsy for us to use. The balcony rail was metal with interrupted horizontal sections, so you could see the view through them when sitting down. Sound insulation was good, so we did not hear our neighbors through the walls. Though we were far up in the bow, near the bridge, we heard no noise from there, and the ride was smooth (but so were the seas). There were two thin cashmere blankets for our use. Linens and pillows were soft and luxurious. There was a small TV perched up and sidewards to the bed and sofa with basic cable channels, but you could not see your account or restaurant menus on the TV. The suite included butler service, which did not mean much for us. He brought afternoon “canapés" at 5 PM, which came from the same offered list every day, (you could pick two per couple from the list) and consisted of tiny portions of BBQ chicken wings, or tea style mini sandwiches with dried out bread, tiny celery sticks with blue cheese dip, or assorted other forgettable items like guacamole and salsa with taco shell chips that were not crispy. There was a small non-fluorescent clock on the counter.
Amenities of the PH suite included rights to reserve 2 nights at each of the specialty restaurants, pressing of 4 garments, butler assistance with packing, unpacking, shoe shining, and booking dining reservations and excursions, rights to have hot and not just cold breakfast room service, as well as potential to have en-suite course by course dinner service.