We have been on several Disney Cruise vacations in the past and had a wonderful time but this past experience was a huge disappointment. We were on one of the Christmas holiday cruises on the Fantasy and I must say this was the worst vacation by far we have ever experienced. To start with our room was great and the room attendant was wonder, but because of the location of our room we really could not use our balcony because it was constantly covered in soot from the ships smoke stacks (?).
Our first night of dining we ended up at a table near the dining rooms exit door which was open to the hall and stairway. We felt kind of segregated from the rest of the diners and probably at the worst table in the entire restaurant. All the servers had to pass our table coming and going from the kitchen so we felt like we were located next to a busy freeway. To make things even better a passenger proceeded to get violently ill just outside the exit door and it took half an hour for someone to come and clean it up. We alerted a server right away to let them know what had happened but lost our appetite due to the smell and watching passengers and crew proceeded to slip through the mess. At no point did anyone offer to move us and because we were at the later dining there were lots of open seats so all in all the situation was handled badly. This was just the first night and it proceeded downhill from there.
The food was just OK for the duration, our last Disney Cruise the food was excellent. We also had booked a couples massage in advance. The message was wonderful but just after we got our robes back on after the treatment our technicians came in and bombarded us with upsetting services and product which turned a blissful experience into a negative one very quickly. We did have another treatment scheduled but we canceled because we felt so harassed.
Cabin was clean and well equipped. Room attendant was wonderful. Balcony had limited use due to soot everyday.