We paid for the suite so we were happy with the room size and the balcony.
The room needed massively updating however and was dirty upon embarkation.
The restaurant il Covo was almost faultless - food, service, everything went well.
Sadly this is where the good feedback stops.
On-board staff aggressive, rude and did not smile or greet us with a "good morning" - we were ignored like we did not exist. Security staff on the dis/embarkation point very rude, did not greet or smile (tall Italian/Romanian guy).
Shows were not west-end style as described on the website - we live in London and attend west end shows - the shows on board were very amateur and had no continuity.
Witnessed staff not washing their hands after using bathroom and then returning to work.
Soap was sometimes empty in public bathrooms so was not even possible to wash hands.
Hygiene and washing hands was not enforced or even encouraged before entering buffet/dining room.
Not enough ashtrays in the smoking area outside.
Ship looked very tired and had a real lack of attention to detail across the board.
Room cleaniness was awful - dust, dirty bedding and lots of hair in the draw upon arrival. Plus the balcony glass wall was dirty for the duration of our cruise.
Food in il Covo was good, but the food in the buffet was at best bad, at worst inedible and bacon was dripping in oil, eggs not freshly cooked or undercooked, hamburger rolls hard and inedible.
In the bar glasses ran out so we were served drinks in plastic cups (hardly a 5 star cruise!!). There were also no glasses available for juices in the morning, so had to use a coffee cup.
Positive people that improved our experience: in the il Covo Restaurant: Dedy our waiter always friendly and effecient, the restaurant manager and assistant manager: Cristian and Innya - always helpful and greeted us nicely.
Manhatten bar - only one good bar person - Johnson (from India/Indonessia) - only person who smiled and had a nice personality.
Sheilagh's Bar - Luke from SA - good and friendly service.
Cabin was of a good size, but sadly needed a lot of updating. It was also dirty upon embarkation. The balcony glass wall was extremely dirty throughout our time on board.
The website led us to believe that we booked the Aurea Suite (S3) experience - but once on board we were told that this was not applicable to the this cruise and it must be our mistake by a rude Italian man at reception.