Seven Seas Explorer Review

4.5 / 5.0
262 reviews

Poor suite finish and poor customer relations

Review for Transatlantic Cruise on Seven Seas Explorer
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Happy days 296
10+ Cruises • Age 80s

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Additional details

Sail Date: Nov 2016
Cabin: Penthouse Suite

This was a disappointment made less pleasant by negative customer relations attitude. To put into perspective we are regular Regent cruisers in recent years (having also used Seabourn and Silversea), and indeed have a further cruise booked with Regent in 2017 on Voyager.

Overnight in Rome was in a good hotel to which we would return - the Westin Excelsior. Well positioned too. Regent agent embarkation was a bit disorganised as we were not told which area of the hotel to meet in, and our bus went early without us despite being near the agent desk at the time!

The ship is indeed very luxurious in its build and furnishings and this has been much trumpeted - the most luxurious cruise boat ever built etc. This did not extend to the finish of our suite - nor some of the thought that should have gone into it (see below).

Cabin Review

Penthouse Suite

Cabin A

Port Reviews

Rome (Civitavecchia)

Went to see Trevi Fountain and Spanish steps in walking distance

Toulon

Very good trip to Cassis along cliff top. A bit too long in Cassis itself

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