I was expecting a 5 star experience, the only thing i experienced 5 star was the food, it really was excellent. 1st off the mattress was horrendous, i had to request an egg crate topper, i found 2 pubic hairs on the clean towels, no they were not mine, they were black. mine are gray. the commode overflowed once, we had a sewer smell in the room at the st Thomas port and when i reported it to guest services they only said wait a while it will go away, it should not even be there at a five star resort. the desk stool collapsed on me the room chair was worn out, had to put a cushion on it to even sit on it. we got run off the balcony at least 5 times from the smell of cigarette smoke on adjoining balcony. my wife is allergic to cigarette smoke and she has developed a cough. Wednesday dinner on the lido i was having the Caribbean Seafood dish and i bit down into a piece of china, the wait staff said it was just a shell, it was not a shell, I would have cut my mouth if I had not had dentures to protect it. i saw the same china in the pinnacle grill dinner we had Thursday. the waiter offered us a dinner at the pinnacle but we had already prepaid for that day, the same day as lobster night on board but i still had to pay 20 dollars extra for min, it was very good dinner. the waiter could have credited my charges. Friday on the private island owned by HAL, i tried to purchase 2 beers with my drink card , i was told by the bartenders "we have no computer, we need to charge to room" i went to guest services again to get the charges reversed to the card, but no way it was off the ship. It was still on HAL property so i think it should count.
Desk Hassock collapsed on me, duvet was lumpy and stained. Furnished makeup mirror was never cleaned, found hairs on my clean towels twice. Cabin was larger than most in same category. mattress was old and hard as a rock had to request a topper. commode overflowed once, had a strong sewer smell in it at the port of st Thomas. Should a five star room have these problems?
Excellent Private Island Only drawback was the hamburger at the bbq was very undercooked.
Was parked and the bad dock. lack of shops and if guest services is right it made some rooms sell like sewer.
great embarkation except the 1130 load time was changed to 1200