Disney Fantasy Review

4.5 / 5.0
453 reviews

ZERO Flexibility, Too Regimented; Awful Service; Terrible Food

Review for the Eastern Caribbean Cruise on Disney Fantasy
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SandwichGenerationCruiser
10+ Cruises • Age 50s

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Sail Date: Sep 2015
Traveled with children

This was by far the most expensive cruise I've ever sailed and by far my least favorite. The staff was a miserable group of college students. They talked about how they were under contract for 6 months and couldn't wait for it to end because they all hated worked for Disney. The food was horrible!!! The main dining room offered Bison, ox tail, wild boar, etc. with very few (sometimes no) traditional choices. And there is NO flexibility with dining time or menu choices. With Royal Caribbean, you can request "My Time" Dining - which means you eat when you are hungry and/or when you are ready. Norwegian & Carnival do something similar. Disney assigns you a time of either 6 or 8:30. No exceptions. Kids order from the same kid menu every day. No exceptions. (RCI, Norwegian & Carnival let the kids order whatever they want). Disney assigns you to sit with another family for the full cruise. (RCI, Norwegian & Carnival allow you to request a private table every night).

While I liked having the bathroom split into two private rooms, the room itself was quite small - smaller than other cruise lines.

When you complain about anything to Guest Services, their answer is that they hired many outside agencies to manage specific tasks - and none of them work together. Example - Disney college kids are in the costumes for the photo ops, but I was told that the photographers were a 3rd party company. They also used a 3rd party event planning service to create the schedule showing when characters would appear at specific locations for photo ops. Since none of them collaborated on where and when the characters and photographers should be, the photo experience was very often a chaotic mess!!

Cabin Review

Did like having the bathroom split into a room with a shower and a room with a toilet.

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