Relaxing, luxurious, fun, friendly, warm are just a few of the words to describe the great time we had onboard this ship. The ports were great (even though the weather didn't cooperate as much as we would have liked), but the most memorable part of our cruise was the time we had onboard the ship. From the time we embarked in Stockholm, to the time we left Berlin (we did the 3 day post excursion), the staff couldn't have been friendlier of more accommodating. I don't know how they remember everyone's name but it seems like they do. My wife and I made a connection with the cruise staff starting with our room attendant, and continuing to the different eating rooms staff, spa staff, front desk staff, and even the casino staff were a delight (hard to say this when you lose money and still say you had a great time). We have been on several cruises (more than a dozen) on different lines and typically have a very good time, but Crystal is clearly a cut above the others in the way they treat you, the food they serve, entertainment (we listened to a lecture by a White House correspondent for the US News and World Report that was extremely interesting. Also, the tour we took in Berlin really opened my eyes to the history of that city.