Pre-cruise started off to a weird start - no prompting from Costa to fill out anything for the cruise, no communications at all. Found their web site to be very cumbersome and non-informative.
We experienced Quick embarking (showed up just prior to leaving port), no room card give and no indication of where and when we would receive this. Once on the ship we headed to our rooms and there was the room unlocked and the card on the bed. We toured a little and then went to the buffet for supper as we had toured all day and were tired. To our surprise there was NO buffet, a few slices of dry pizza and wilted salad. We quickly changed and off we when to find our dining room - we had had no communication as to which one we were in or our dining time. Found a bar steward who directed us - got to the dining room, no one to seat you - just pointed in the general direction and left to find your table on your own. Ordered wine, charged the wrong price +$10 - had a great head waiter "Rex" and his NEW helper that was his first day and had obviously NEVER worked in any form of dining service! There were only 3 of us at our table for 8 that night and it took 2.5 hours to get our wine, water, main and dessert. The wine and water took 50 minutes. The helper didn't get any better over the duration of the cruise and had to be directed on every little task throughout the entire 20 days. The Food overall has no taste and meat very tough and usually over cooked. Menu undesirable, most nights unable to pick as nothing sounds appealing. Never vegetables served with main course.
Breakfast buffet - terrible, mounds of sweets but fruit is almost nonexistent. Only time you could get coffee with a meal with out being charged extra for it was during breakfast out of the large carafes.
Lunch buffets are disappointing, with tasteless food and lots if times food is cold and even still frozen. never changed generally offered the same every day.
Costa is All about the extra $, no education about the ports to be visited, only about the offers through ship. Free transportation to town is offered 300m from ship but all that is told is transportation is $14.
Ship has very poor cleaning standards, never in 20 days did I witness a table being cleaned and sanitized between guests or even between meals. Cleaning on the deck the same low standard, observed workers wiping and drying but in a 30, minute period never cleaning the cloth or using a cleaner of any sort.
Shows had a great assortment and were very entertaining, but when that was done for the evening there was nothing else to do.
Did one excursion off the ship - it was good and could purchase tickets up until the time to go as they kept adding busses as needed - EXCELLENT.
Over all was very disappointed with the cruise and will not go with Costa again as all previous cruises have been with Princess and Costa can't compete.
Cabin was sufficient, cleaning was only ever basic - towels would be removed and not replaced until you were out - days later. On 2 occasions had to go and ask for towels. My shower wouldn't drain - advised the room steward of this and was told that I had to go and report this to someone else. Basic and never over. My tip certainly reflected this service level.
We hired a "Tours by Locals" _ Denis to provide us with an day trip - excellent service.
Great day spent on the beach
LOVED IT - lots to see and do, 1 day is definitely not enough time and is certainty a place to revisit.
Enjoyed the sights - BUT we tried in 5 different ocean side restaurants to get served dinner and wine and once they realised that we didn't speak French they totally ignored us. After wasting 2 hours return to the sip. Totally ruined our visit to Marseille.