This was the most disappointing cruise that we have ever experience on Royal Caribbean! It was a disgrace to the Royal Caribbean WOW vacation.
Here are a list of disappointments and conflicts we had on this cruise.
ULTIMATE PACKAGE and ROYAL REFRESHMENT PACKAGE
-NO fresh squeeze available on ship except if you went to the suites restaurant for breakfast
-Only provide us with small bottles of water, which seems to be new to your package, however it was always a struggle to find water.
-The ran out of strawberry mix a few days into the cruise
-The bars ran out of Pinot Gris wine 2 days before the cruise ended
-No powerade on package (this in the past was always included)
-First day arrived at 12.00 noon floors were full of crumbs and chairs were dirty-several times during the cruise we would have to get napkins to clean off the chairs as they were full of food or spills
-Food was horrific (the worst we have ever experienced on all the cruises we have taken, and we have cruised 30 + times in 10 years)
-Staff on the ship told us that they base the staff food on .78 cents per meal, a number of staff members told us that they are serving the same food to the guests as they are to staff.
-No service in buffet for drinks, it was like begging to get a drink with lunch
-Water was locked down, when asking for a bottle the waiter had to ask for a manager to open the cabinet that was under lock and key to get a bottle of water in the morning, this always took 10 to 15 minutes
-Buffet shut down by 330 each day. They stopped putting out food ie. Pizza, fries, etc. by 3.00. You had to eat what was left over.
-Bar service in the buffet at lunch was always set up but no one there to serve
-Food was the worst we have ever experienced on RC
-Quality of food very poor
-Quantity of food was minimal
-Mostly came cold ie. Soup, lasagna, meat etc.
-The worst Caesar salad ever had on any ship, could not even eat it, it was really wet and not fresh at all
-Quality of meat very poor (we are in Brazil its Beef country!)
SPECIALITY RESTAURANT (GIAOVANNES)
-We went first day with 7 people for my sons Birthday. We arrived at 7.15 only ¼ of the restaurant full all evening however our appetizer, and meal, took 3 HOURS to serve. We gave up on ordering dessert!
-Forgot 2 people on our table’s appetizers, told us they would re-order never got them!
-At this point we gave up on booking another specialty restaurant, as we were extremely disappointed with the experience
ROYAL FAMILY SUITE EXTRAS and DIAMOND CLUB LOUNGE EXTRAS
-We were allowed to use the suites lounge on the 11 floor, we went up there several times, no service available, nothing available to drink or eat, no cards available.
-We did not see any difference between suites experiences compared to the regular balcony rooms we normally booked
-We were told we could use the diamond lounge 24 hours a day, we went in several times, no coffee or tea, no cups, no food, nothing, just an empty room
-We wanted to get 3 bottles of water in theatre, the lady servicing the theatre with water told us one per family. We had 2 ULTIMATE PAKAGES AND 1 ROYAL REPLENSISH PACKAGE, the lady argued with us, after us insisting we wanted 3 bottles, she threw them at us, took the cart and left the theatre, after this she REFUSED to serve us at the pool bar or any other venue for the rest of the trip.
-On one tour for the beach we booked a transfer. The people on the excursion desk recommended the transfer. On the way back the bus driver dropped the whole bus off about 1.5 kilometers away from the drop off area, then drove by us and drove by the drop off area (where there was lots of parking and other buses parked) we had our 73 year old mother with us, who had to walk all this way in very hot temperatures, this was the main reason we took the ship transfer.
This action was completely unacceptable.
THE PORT EXPERIENCE
-Checking in was ok
-Leaving the port was a disaster, no one to help out either from the port or Royal Caribbean.
-The port would not let any drivers into the port for pick up, no waiting area for the transfer pick ups
-If royal Caribbean wants to continuing using Santos as a main port, they need to have a few English speaking assistances outside in the port area to help out, it took us 2 hours to get out of the port with our transfer company, because he could not make contact with us, he was not allow to walk into the port area
OVERALL EMPLOYEE SERVICE and MAINTANCE OF THE SHIP
-Most employees on this ship complained that they hated this ship and could not wait to get off.
-Many new employees were not happy, had very bad attitudes.
-There was much tension between employees, many of the seasoned employees were very frustrated as new employees as they did not pull there weight or left exactly when there shift ended even though there was a line up of customers, especially at the pool bar and other high service areas like coffee bar.
-Brazilian employees served Brazilian customers first, often they passed me by, even when they told me I will be with you in a moment, once a Brazilian came they would take there order first or serve there food first (this happened in the salad bar in the New Years day buffet 2 times to me)
-The crew did tell us that this ship was under very strict financial restrains, as it has not made any money for several months, this is the main reason that the food quality and quantity was poor. Crew has been instructed to keep all the costs down. However, by doing this Royal Caribbean made many customers unhappy with their wow experience.
-We found there was no one maintaining this ship, usually someone is painting or cleaning windows or fixing little things, no one was up keeping any thing on this cruise
Average, but certainly not the worst part of the cruise.