We are on the last leg of a 21 day cruise and are currently experiencing very rough seas on route to our final destination New York. To give you a flavour of this ship our bath is currently filling up with sewage and the plug is broken so we cannot stop it. The staff say that is what happens on this ship in rough seas! We await the results! Last week our toilet flooded and although a plumber was on hand within minutes is this really what we should expect of so called luxury cruising? We understand that they are taking this ship on a world cruise in 2017. Our advice for what it is worth? Do not go!
The choice of food is very limited and on a 21 day cruise the menus did not change once. Can you imagine 128 days of it! The menus are the same as they were five years ago. The ship is cramped. The staff are generally indifferent and unlike five years ago when we started with Regent it is now a case of spot the really keen friendly staff as opposed to the poor ones standing out from the rest. The same test should be applied to the food with the occasional meal standing out. The cafeteria style breakfast is now dated. Food is being cooked to order in good hotels such as our pre cruise one in San Francisco. Here the bacon is piled high and the beans congeal as time goes by! Service by staff inside and on deck is intermittent.
The top pool deck was often ignored by the pool staff. The woman behind the bar both by the pool, and again in the evening was terse and argumentative. She basically told me I was wrong when I suggested I had ordered soda and lime many times and had been served Sprite and lime. According to her that was impossible. When I returned a glass of champagne which had clearly been poured hours before I was met with a scowl. I have served myself wine and cleared my own table more than once. On the pool deck I forgot to look at my table number so rather than help me out by looking across the deck to where I had pointed the waiter simply refused to take my order. I actually took a soiled sunbed cover to reception to show them the standard of cleanliness. After three days of finding dirty covers I thought at least if I took it down something would be done. I was treated as if my complaint was not worth the time and subsequently found that it had not been passed on. It was only when I followed it up a week later having heard nothing that someone called me to say it had been noted and would not happen again. Needless to say it did.