Celebrity Summit Review

Baggage lost but still an excellent cruise

Review for the Panama Canal & Central America Cruise on Celebrity Summit
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ian67
First Time Cruiser • Age 70s

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Sail Date: Nov 2007

We left Belfast, Northern Ireland early (on US Thanksgiving Day) on bmi - British Midland checking our bags through to San Diego although having to take them through US Customs at Chicago. The strange routing was not our choice - BA to ORD and then AA to SAN. At Chicago it dawned slowly that our bags were still at LHR - Heathrow is currently notorious in this regard. As this is not an airline review suffice it to say that 2 bags caught up with us at Acapulco and one is still missing now that we are back home. Thankfully we had booked air through Celebrity as Violeta the Concierge on Summit never gave up in the daily battles with AA's lost bags call center. No luggage for 5 days is not good for cruising or one's stress levels but Violeta's persistence - including twice daily 45 minute calls to AA gave us some hope and reassurance. Hotel Manager Connie also played a positive role. So what of the cruise itself?

Embarkation: Delayed due to a problem with security equipment leading to a long line to board.

Stateroom - deck 7 rear with the large balcony. In good condition with excellent attendant Lawrence assisted by Joseph. Very helpful to us in our no luggage period and always courteous and cheerful.

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