Now where do I start. Having done dozens of cruises with the likes of Princess, P&O, NCL, Celebrity and Royal Caribbean I have learnt that apart from small differences in presentation, the typical fair of different ships and lines is pretty much the same. Happy friendly crew, excellent food from the buffet from breakfast to last thing at night, pool side burger bars, elegant dining rooms with silver service with the best food available, specialty restaurants, lots of great bars, to show and entertainment everywhere. This is NOT what you get on COSTA!!!
Having just returned from a weeks cruise on the Costa Serena I can honestly say it has been the worst cruise I have ever been on (after completing 15). Ok the ship is clean and much to the best efforts of the staff (who look shattered due to the long long shirfts Costa make them work), things just don't flow like a good cruise should.
I'll go through the points that will show how poor Costa now is: