Upon arrival, everything seemed to be good. Our cabin steward, Dominick, was terrific. The food in the Dining Room was very good and the wait staff was remarkable. The food in the buffet was good for a buffet, there was plenty to choose from, so you could find something you liked. East Coast Connection was great and a Duo that played mostly in the Wheelhouse was good. The rest of the entertainment was mediocre at best. There was plenty of seating around the pool.
On the flip side, the condition of the boat, after being aboard for awhile, was grungy. Carpets were coming loose, several elevator buttons didn't work, lounge and dining area ceiling panels loose and where some lighting was repaired, panels not replaced. Areas that were supposed to have double-doors had one missing. Wallpaper was peeling off the wall in the halls. There were soft-spots in the floors including one in the elevator. None of this was overly terrible, but not what you would expect from this caliber of ship. We have previously sailed on the Star Princess, so we had a good comparison.
This is the first cruise we have ever been on at 11:00 p.m. everything was completely shut down with the exception of the casino and the deli down in the atrium area.
We had a balcony room that was nice and the bed was comfortable. We traveled with two other couples, so we had the balcony's open to travel among the three.