We were told to be at port at 10am in San Diago,to catch a connecting coach to Mexico to start the cruise. We had booked out of our hotel to follow this instruction.

I can only describe the experience as terrible. We're told to pull our own cases from one pier to another, then shouted at , and told to pull them back . Instructions were given to get a pedicab to take them back at our own expense. No one from the company knew what was happening and whoever was responsible failed to take charge all blaming one another.

We were allocated a coach that left hours later at gone 5pm. Everyone was held in a large departure hall with few facilities, the toilets soon ran out of paper it was horrible. Read more