My family and I have recently returned home from our four night Bahamian cruise from April 21st through the 25th on the Disney Dream. In our party was myself and my two year old son, my mother, and my three younger brothers and sister (age 11, 7, and 6), and my grandmother.

I am not the type of person to complain, and I always try to find the positive in a situation, and have never written a company before to complain, but the experience we had on our Disney Cruise I cannot let go. When a person books a vacation, especially a Disney vacation, they expect to receive "renowned service" and "world"class hospitality" that they guarantee on their website. Instead, our vacation was extremely stressful and completely disappointing from beginning to end. We left our Disney Cruise feeling like we needed a vacation from our vacation.

After landing in Orlando, we were directed to our Disney transfer bus to take us to Port Canaveral. I went up to the man who was loading luggage under the bus and asked him if it was ok to use my sons car seat on the bus that I had brought for the airplane ride. The man then snatched the car seat out of my hand and said no and proceeded to put the car seat under the bus. I was shocked that this man snatched my son's seat out of my hand, but I decided to let it go, and just board the bus before there were not seats for my whole party to sit together. As we boarded the bus with other families, I realized why he told me I could not use the car seat, because there were no seatbelts on the bus. For the next hour ride to the port, the other mothers and I struggled to keep our excited children sitting in their seats for their safety. It is common sense that if a young child is not buckled into a seat belt, they will try to get up. I do not know the laws as it refers to seatbelts and shuttle buses, but I would think a company that's main clientele are families with small children, that they would have seatbelts in their buses, even if it is not required by law. Since Disney says on their website that "nothing is more important than the well-being of our guests", having seatbelts on their buses should be a priority. Read more