4 Helpful Votes
Sail Date: December 2018
Holiday Cruise. The entertainment has its ups and downs. The comedian was very entertaining, and the dance/laser show was spectacular. However, the musicians in the lounges were mediocre at best, and poor in several painful instances. The ... Read More
Holiday Cruise. The entertainment has its ups and downs. The comedian was very entertaining, and the dance/laser show was spectacular. However, the musicians in the lounges were mediocre at best, and poor in several painful instances. The blues band has a talented female singer...too bad she was overpowered by a bass player that was so loud, the lead guitar could hardly be heard. The dueling pianos should should have dueled to the death, doing a favor to everybody who had to put up with two poor amateurs playing off one another. The rock band was OK. The music was loud but, that's rock and roll. A real bummer was the casino personnel. As a traveler, who has made over 50 voyages, I have never been so poorly treated by the casino staff. They were rude, offensive and made even a small amount of winning into a most uncomfortable occasion. After being told how hard to throw the dice, how high to throw the dice, and how my wife should bet, we got away before the bad vibes got any worse. The personnel said these were simply the rules of the house, but as experienced travelers, who have recently played on other Holland ships, we knew this was not true. With the TV not working for several days, the bands being either much too loud or poor (or both), finding something fun to do was much harder than it should have been. Read on about the room...and the picture just gets worse. There is a pervasive language problem on the ship. Everyone speaks a little English...just enough to fool you into thinking they understand you, until you realize they don't. Thus, asking for an apple, becomes problematic, asking for sauerkraut becomes a three way conference, and asking for directions makes you wish you had a GPS, just for getting around the ship. Read Less
Sail Date: December 2018
We sailed the HAL Koningsdam on 12/28/18 for 7 nights on the Eastern Caribbean cruise and it was so refreshing, relaxing and enjoyable. We generally sail with Celebrity (have been on 7 Celebrity cruises in the last 3 years). We were on a ... Read More
We sailed the HAL Koningsdam on 12/28/18 for 7 nights on the Eastern Caribbean cruise and it was so refreshing, relaxing and enjoyable. We generally sail with Celebrity (have been on 7 Celebrity cruises in the last 3 years). We were on a wait list for the Celebrity Eclipse and Reflection but I wasn't feeling the possibility of getting on either of these ships very good so we branched out and booked a Neptune Suite on the Koningsdam. IT WAS A HEAVENLY ROOM, to say the least! Huge King size or larger bed, nice seating area, bar, balcony, large port window in the front of the ship, wonderful bathroom with jetted tub and shower, double vanity sinks and I could go on and on. We had 2 stateroom attendants that were top notch and we ate every breakfast and nightly meal in the Club Orange. It is a restaurant only for Neptune Suite holders (and above). It was a restaurant on the way to the larger dining room, which we only experienced once since the Club Orange isn't open for lunch everyday. The Club Orange is something new for HAL and it is only being utilized on the 2 new Pinnacle Class ships, the Koningsdam and the Nieuw Statendam. The food in Club Orange is wonderful, they cater to your every whim and wish. They have the normal dining menu with additional entrees added on for more selection. If you choose the additional entrees they are cooked right before your eyes in the Club Orange restaurant. Wonderful chef, hostess, manager and servers is all I can add. They leave absolutely nothing to be desired.The sommelier in Club Orange was wonderful. Celebrity YOU HAVE LOST A COUPLE OF CUSTOMERS BECAUSE THE KONINGSDAM PUT YOU TO SHAME! Entertainment was wonderful. Their theater is small so go early or you might not get a seat. We loved every show, some were over the top! Love the Piano bars and the orchestra as well.The CHOCOLATE NIGHT IS SUPERB ALSO! Read Less
Sail Date: December 2018
This started poorly with the embarkation process. Very unorganized and SLOW. once onboard, no music (Usually a calypso band playing on other cruise lines), no welcome drink. To top it off, we didn’t leave Port for four hours ... Read More
This started poorly with the embarkation process. Very unorganized and SLOW. once onboard, no music (Usually a calypso band playing on other cruise lines), no welcome drink. To top it off, we didn’t leave Port for four hours waiting for the meat delivery! Holland did nothing to compensate for this late departure. Most lines will serve drinks or snacks or SOMETHING to ease the pain of inconvenience. Thie ship was nice, but the availability of entertainment was far less than mediocre. Also, the service was almost nonexistent at the pool and on deck. Had to keep going to the bar. The main pool was like a sauna because they didn’t fully open the roof! Forget about late-night - no food and not many entertainment options. The Main Stage Theater had less than average entertainment and the showtimes did not coincide with the dining. 2nd Dinner seating was at 7:45 and the last show was at 9:00. The staff was so slow that we had to skip dessert in order to see a show. There were two bands and a dueling piano bar. Nothing available after their last sets at 11 pm. I always felt like the staff was doing me a favor by doing their jobs. I will stick with Royal Caribbean or Carnival for guaranteed fun and better service. Holland America is not for me. Read Less
Sail Date: December 2018
We're a couple in our mid-30s, no kids, and chose this itinerary as our first cruise. We were not looking for a "party ship" and Koningsdam was the perfect option for us. Embarkation seemed slow, several other folks in the ... Read More
We're a couple in our mid-30s, no kids, and chose this itinerary as our first cruise. We were not looking for a "party ship" and Koningsdam was the perfect option for us. Embarkation seemed slow, several other folks in the line with us complained the terminal at Port Everglades is not equipped to handle the HAL Pinnacle class ships. It took roughly an hour and 20 mins to get through all the lines and onto the ship. We arrived at the port at 1pm. Ship: Koningsdam is beautiful and we loved that it had recently been in dry dock for some improvements. It felt clean and shiny every day, aside from a few problems with a women's restroom near the Rolling Stone Rock Room one evening. Unfortunately, the pools both felt small and crowded at times, and the Sea View pool is not very pleasant to spend too much time at due to the smokers being out there. We loved spending time in the Crow's Nest reading our books, drinking cocktails, or doing crosswords or Sudoku. Dining: We only ate in the Lido market once and did not particularly enjoy it. We found the smell of dirty dishes/cleaning materials to be very strong and unpleasant if we walked through that area, so we just generally avoided it. We opted for in-room breakfast every day although those choices were quite boring. It would have been nice to see something simple like pancakes and fruit as an option. However, we had dinner at Tamarind, Rudi's Sel De Mer, and Pinnacle Grill over the course of the cruise and thought Sel De Mer was absolutely delicious food. All three of those were worth the extra cost and we enjoyed the good service too. Activities: I will say that we wished HAL had a few more options for activities during the day that are not specifically aimed at older folks. Even though we realize that group makes up a very large portion of the typical HAL passengers, it would be nice to see some variety. We enjoyed the "Ask The Captain" talk one afternoon, the facts and figures are very interesting. The evening entertainment was excellent, and the musicians in both BB King's Blues Lounge and the Rolling Stone Rock Room are exceptionally talented. Great live music every night was a highlight for us. Service: HAL definitely gets this right, and every single staff member is working very hard with a smile on their faces! Bari and Arto were our cabin stewards and they were wonderful. The wait staff in the restaurants were also lovely and friendly. Read Less
Sail Date: December 2018
We wanted to be gone over Christmas and this was a decent itinerary, and we were able to drive to the port. The price as good, and they through in the beverage package and the Pinnacle Grill. Our cabin was small, but workable, and we ... Read More
We wanted to be gone over Christmas and this was a decent itinerary, and we were able to drive to the port. The price as good, and they through in the beverage package and the Pinnacle Grill. Our cabin was small, but workable, and we loved the big walk in shower. The boat was great.....nice public areas, lots of sitting areas, two pools, lots of places to eat, etc. The Grand Dining Room was only fair. We didn't care for the decor, the food was just ok, ad the service was slow...especially the wine service. The first night we sat for a long time, and had received our first course before our glasses of wine arrive, and the second glass arrived when I was almost finished with my entree. Did not particularly like the Lido. Food was just ok, it was very crowded....always fighting to find a place to sit, and we hated that there was no self service.....everything had to be served, slowing down the process and making it hard to get what you want, in the quantity that you want. The specialty dining rooms were great......nice decor, good menus and good food. The steak in the Pinnacle Grill was very good, and when we went to Alaska on HA it was terrible. We really like Sel de Mer and Tamarind......would be great restaurants in any city. Entertainment was first class......the evening pianist, the classical groups, soul in BB King's rock in the Rolling Stone and a good piano bar. There was no "big show" in the theatre this cruise. There were two pools.....one amidships with a slide on/off cover, and another at the stern. As with all cruise ships, there were not enough loungers, and people would grab them first thing, so by 11AM there was no place to sit. There was a nice looking spa and fitness center that we did not use. In conclusion, HA is a "near luxury" line, and Konigsdam is there most luxurious ship. The difference between them and a more luxurious line like Oceania or Regent lies in better food, more elegant decor in the public rooms, better service, and more items inclusive. HA is not as good, but it is a lot less expensive, and a good value. Read Less
1 Helpful Vote
Sail Date: December 2018
We were looking to get out of town (Ohio) for the Christmas Holiday. So why not go someplace tropical. We have been on 20+ cruises and chose this one for the cabin location and and Koningsdam. The ship turned out to be just what we had ... Read More
We were looking to get out of town (Ohio) for the Christmas Holiday. So why not go someplace tropical. We have been on 20+ cruises and chose this one for the cabin location and and Koningsdam. The ship turned out to be just what we had expected. It is a very beautifully appointed ship a little over 2 years old with lots of food and entertainment options from fancy to very casual. We fall more on the casual side and tend to not enjoy 2 hour dinners in the MDR. Being in a suite, you have access to the "Orange" restaurant for breakfast and dinner It is a little on the fancy side but faster with excellent service. Lido deck buffet has all kinds of options...it does get a little crowded at time and the only negatives I heard had to do with the fact that servers behind the glass serve the food. Personally I don't have a problem with that because they will give you exactly what you as for in the quantity you ask for. And I prefer my food to only be touched by one person as opposed to everyone on the ship. Cuts way down on the sickness factor for me. Dive In for hamburgers and a Gelato and pizza place are opened quit late. Room service was not up to par on Koningsdam compared to the other 6 HAL ships we have been on. Entertainment, there is a lot of it on board from Rock and Roll bands, BB King Band was outstanding and love the music every night, Lincoln Center performances for classical music and recorded music in several of the venues. Stage shows in the 270 degree two story theater and numerous lecture on different subjects. Casino was fun but if smoking bothers you there was only one night that was smoke-free....HAL needs to get on the ball and make their ships NON-SMOKING. Several pools on the ship that never seemed overcrowded and a movie under the stars ever night at 7 and 10. Santa came on Christmas Eve and they had a beautiful tree in the atrium. Being a Christmas cruise there were way more kids that you would expect on HAL but most were under control and if not several hundred Grand Parents were there to say something. Service on board was very good from a cheerful staff but the folks in Management staff could use a little Customer Service training as most seemed a tad on the aloof side. Ports were pretty standard for an Eastern Caribbean cruise. Turks and Caicos we took a two hour tour around the island on a tram open air bus. Interesting to see how they have mostly recovered from Irma and Maria hurricanes. San Juan, Puerto Rico a little shopping and back to our balcony. St Thomas, a little shopping and lunch at Gladys' restaurant in down town CA. Half Moon Cay spent most of the day on our balcony as we have been here many time. All in all this was a nice get away on a beautiful ship. I probably missed a number of thing and places on the ship but that will be for our next voyage...there is only so much time every day for eating, drinking, reading, relaxing and entertainment. Read Less
2 Helpful Votes
Sail Date: December 2018
We have sailed many times on Holland America and had no reservations about booking with them again. We chose this trip because of the itinerary. We were disappointed in this trip. We flew in to ft Lauderdale the evening before embarking in ... Read More
We have sailed many times on Holland America and had no reservations about booking with them again. We chose this trip because of the itinerary. We were disappointed in this trip. We flew in to ft Lauderdale the evening before embarking in case of bad weather...a real possibility flying out of Iowa in December. We arrived at the port 1 and found a huge line waiting to embark. We were pleasantly surprised how quickly the line moved. The curbside staff member we had helping with our luggage was extremely slow and other curbside staff noticed and a loud verbal argument began. Very unprofessional. The ship had just come from dry dock after a refurbish. it smelled new, looked clean and fresh. The decor was different then other Holland Ships. Less antiques and more modern decor. We had an aft vista suite on 7th floor. It was spacious, clean, had ample storage, and a modern bathroom. The bathroom was still very small but the walk in shower with no tub was nice. We liked the detachable shower head and spacious room in the shower. We were not impressed with the main dining room service. It was very slow and the food selection was not to our liking. It was a little over done for us. We only ate in the dining room 3 times. The Lido was a NIGHTMARE. Service was slow, there were almost always dirty tables, no silverware, no where to sit and the ice tea machines were almost always empty or broken. I went on many missions to find ice tea. This was the first cruise there was more then 1 time all the glasses at the beverage station were gone and no ice was available. The food selection in the lido was repetitious and since you were not able to serve yourself it was slow. There was also poor planning on having food available. I waited many days for food to come from the kitchen because they ran out. They also didn't have syrup at the station with the waffles or ketchup at the station with the fries. The theater entertainment was not to our liking. Lots of pianists, solo singers etc. We only attended 1 comedian and he was fair at best. I did like the music in the BB King lounge and Rolling Stone Lounge. It was however very loud.During the day there were few activities available. Lots of Spa seminars, port seminars etc. The staff on the ship was friendly, but unlike other ships you often had to initiate a hello. Few smiles. It seemed as though the crew was inexperienced. our cabin steward and his assistant were the friendliest of the bunch. We loved all the ports. We did miss half moon Cay because it was to rough for the tenders to go. This has become a norm for us. Our last 4 cruises that were suppose to go to Half Moon Cay had the port cancelled for the same reason. We only booked 1 shore excursion through the ship and it was ridiculously crowded. We went on a catamaran and you literally could not move it was so full. Disembarkation was no more chaotic then usual. They do need to find a way to prevent passengers from leaving before their color is called. Customs was a breeze and retrieving our luggage was relatively easy. We were disappointed this ship didn't offer luggage direct. We booked transfers to the airport with Holland. they offered no instruction on where to go etc. It worked out ok though. Read Less
Sail Date: December 2018
We stayed at the Renaissance in Fort Lauderdale the night prior to our cruise , and it was perfect for an overnight stay. We arrived late but were able to get good food right at the hotel. We wanted a longer cruise and felt a ... Read More
We stayed at the Renaissance in Fort Lauderdale the night prior to our cruise , and it was perfect for an overnight stay. We arrived late but were able to get good food right at the hotel. We wanted a longer cruise and felt a slightly larger ship would offer more choices in food , entertainment , and areas to relax ! This ship was perfect as it exceeded our expectations but was very easy to navigate , and I never felt worn out from walking . We already loved the other Holland ships , food , and wonderful TV in the room with free movies . Having tried most of the other lines , we found Holland was the best fit for us . We like the fact that they serve the food which is more sanitary and actually more efficient and faster service . We never saw long line ups except maybe for ice cream ! Also , pools are very important to me as I have arthritis and am a young senior . I like pools with stairs and railings down into the pool so I loved the pools on Koningsdam . (The smaller ships have ladders which are harder to use with age . ) The ship does a sail away in Saint Lucia right past the Twin Pitons and you can get amazing pictures from your balcony or deck. We paid $200 on another line to do a catamaran out to see them ! I love the way the captain sailed along the coast which was very beautiful and relaxing . In addition , Holland gives amazing service ! Although there were a few glitches as the ship had just come out of dry dock , we were so impressed with this ship and staff . The ship is far more beautiful than its pictures . Since I am not a fan of classic modern , I did not expect to love the decor but I did ! Of course , the ship is kept spotless ,and we usually had a window seat in the Lido and no fighting for a spot around the pool on this ship ! The divans and luxurious seating were everywhere , and I never saw so many people asleep out in public . The seating was so conducive to relaxing ! We only made it up to the Crow’s Nest at the end of the cruise, and it was so amazing with soft leather seating , We want to return to enjoy it more next time ! Finally , the entertainment around the ship is incredible ! The BB Blues and Jason and Mike were always the best ! There is live music for everyone’s taste ! We loved Helen Wilding , the singer who sang for the young Royals . Our only disappointment is the lack of bigger budget sets , costumes, singers, and dancers . That is the weak spot but overall there is just so much we love about Holland and this ship in particular ! Read Less
Sail Date: December 2018
We picked this cruise because 1. we are loyal HAL cruisers, 2. we liked the itinerary and 3. the dates worked for us. We sailed out of Ft. Lauderdale on Dec 10 and returned Dec 21. The ports we visited were St. Maarten, St. Thomas, St. ... Read More
We picked this cruise because 1. we are loyal HAL cruisers, 2. we liked the itinerary and 3. the dates worked for us. We sailed out of Ft. Lauderdale on Dec 10 and returned Dec 21. The ports we visited were St. Maarten, St. Thomas, St. Lucia, Barbados, Martinique, and Dominica. We were scheduled to stop at Half Moon Cay but didn't due to strong currents. Embarkation & Disembarkation went smoothly enough. We were delayed about an hour for disembarkation but that was due to high winds moving the gangway. We had late dining at 7:45 in MDR. Food was absolutely delish every night. The waitstaff were incredibly kind and helpful. First two courses always came out quickly, but the main course always took a while. In order to make it to the 9pm show we really had to rush it and most times we went past nine, so dinner really took about 90 minutes. We had breakfast at the Lido and it was never a disappointment. I thought the entertainment on board was top notch. There were two great comedians (one of which my husband is still quoting) and a fantastic singer. I heard the others shows were great too. We did pay $400 for both of us to use the thermal suite (hydrotherapy pool, heated loungers, sauna, etc. I though it was a good price for 11 days for 2. Overall, service on board was great. The staff is always so friendly and helpful--especially our cabin stewards. The only thing I found lacking was bar service. Getting a Coke at lunch took so long--it was much easier to get up and get your own. Koningsdam is a beautiful ship but very different from the rest of HAL's fleet. We liked the ship but don't love it. There is just something about Eurodam and Nieuw Amsterdam that we like more. This ship had just come out of dry dock, so I wasn't sure what to expect, but it did seem that the ship was 100% ready. Most of the shops were not open the first two days. The signature shops that I like had much of their inventory in boxes scattered about. In fact, most of the boxes weren't fully unpacked for the first week. As we disembarked we noticed that they had already rearranged the shops. So, hopefully moving forward the shops will have more inventory and a better variety. We enjoyed all of the ports that we visited. My only complaints was that many of the ports we used were the "industrial" ports not the "cruise port". For that reason, there wasn't much to do around the port areas. We would absolutely sail this itinerary again and with HAL. We would sail Koningsdam again but this ship would not be our first choice. Read Less
4 Helpful Votes
Sail Date: December 2018
We chose this cruise for the itinerary. I paid for a larger balcony cabin mid-ship on the 8th deck (bump-out cabin). The air conditioning,(AC), did not work in our cabin. Guest services sent a technician to try and fix the problem. After ... Read More
We chose this cruise for the itinerary. I paid for a larger balcony cabin mid-ship on the 8th deck (bump-out cabin). The air conditioning,(AC), did not work in our cabin. Guest services sent a technician to try and fix the problem. After several attempts they decided to move us to a different cabin. Instead of upgrading us they gave us a cabin on the 7th deck in the aft or rear of the ship. The cabin was smaller with a much smaller balcony. They offered us a $100.00 compensation. The difference in price between the 2 cabins was $660.00. Not to mention the inconvenience of having to change cabins. The Koningsdam is a beautiful ship, however, it had numerous problems on our cruise. The toilets in the bathrooms were not flushing properly so there was a sewer odor all over the ship. The AC in the common areas was not working. Many passengers were complaining of the heat on board. The special effects/lighting for the MAIN STAGE entertainment did not work until several days into the cruise. They had issues with doors opening and closing. I spoke with a crew member several days into the cruise who informed me that the ship had just returned from dry dock. I said to him you would think that after dry dock everything would be in tip top shape. He told me that the dry dock was cut short. He said the ship was suppose to be in dry dock for 21 days, however, someone order the dry dock to end after only 8 days. They were told to work out the bugs while at sea. That told me a lot about how Holland America values it's passengers. They don't! Their customer service does not exist. Read Less
Koningsdam Ratings
Category Editor Member
Cabins 4.5 4.2
Dining 4.5 4.0
Entertainment 4.5 3.6
Public Rooms 4.5 4.1
Fitness Recreation 5.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.4
Enrichment 4.0 3.1
Service 5.0 4.2
Value For Money 5.0 3.6

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