Sail Date: December 2018
Best crew i've experienced. Friendly and outgoing. Enjoyed food and entertainment. Nice service. I look forward to trying royal caribbean's largest ships. Solarium was a highlight of our cruise if you don't want the noise and crowds of ... Read More
Best crew i've experienced. Friendly and outgoing. Enjoyed food and entertainment. Nice service. I look forward to trying royal caribbean's largest ships. Solarium was a highlight of our cruise if you don't want the noise and crowds of main pool. Great cafe there. Made to order sandwiches and salads. Buffet good, but breakfast and lunch same each day. Embarkation day you hear announcements saying if your done eating, get out. Lol. Too small for crowd waiting to eat. Dining room menu stayed the same with slight changes nightly. service good. Enjoyed entertainment throughout the ship. Pleasantly surprised. Coco cay will soon be great. Completely being redone. Wave pool, fresh water pools. Adult only beach. Water slides. Balloon rides. New restaurants and bars. Royal caribbean has a nice app. Zoom internet is fastest on the ocean. You can stream movies so fast. Only thing is i wish there were more activities. Read Less
Sail Date: December 2018
My past sailing experience was on Liberty of the Seas, a larger ship. The service with Royal Caribbean is always top notch. They really do put the passenger first. There was a nice variety of activities. Enchantment is a smaller ship so ... Read More
My past sailing experience was on Liberty of the Seas, a larger ship. The service with Royal Caribbean is always top notch. They really do put the passenger first. There was a nice variety of activities. Enchantment is a smaller ship so expect everything else to be smaller as well. Smaller arcade, gym, and other shop amenities. My ocean view cabin was nice. Our steward kept the room tidy and would do anything I asked. He created towel animals for us daily. Windjammer buffet was a smidge disappointing but I also do t generally eat buffet style food but didn’t want to use he main dining room for breakfast and lunch. Dinner in the main dining room was nice. Wasn’t alway pleased with my entree but I’d still give it 5 stars for service and effort. I’d say get a few of the appetizers and extra desserts. Yum! They did have a nice selection. I do suggest getting in the porter line on disembark day, it goes way faster. Totally worth a tip of a few dollars. Do not schedule and pay for an airport transfer if your flight is before 1pm. Chances are slim that you’ll make it on time. Speaking from experience. 12pm flight but didn’t arrive to airport till 12pm. Excursions are a little pricey for the Bahamas cruise. Wait for Black Friday sakes if possible. Save yourself the headache. In all, I give enchantment 4 stars. Read Less
1 Helpful Vote
Sail Date: December 2018
We went with brother and his wife who usually cruise Carnival. We have been trying to get them onto RC for several years. Well this was not a ship for first impressions. The staff tried, but with the limited resources, they couldn't make ... Read More
We went with brother and his wife who usually cruise Carnival. We have been trying to get them onto RC for several years. Well this was not a ship for first impressions. The staff tried, but with the limited resources, they couldn't make up for the many deficiencies. The ship is very dated, with a lot of rust and dirt (even the fake plants in the solarium were very dirty & dusty. Looked like they hadnt been cleaned in years. They were working on the main pool deck and rails (sanding) every day. blocking off available chairs, even on sea days. We had a suite, so sufficient room except there are only 2 electrical outlets in the entire suite. Very inadequate for cell phones, tablet, coffee maker, hair dryer (and we bring a string of mini-lights for Christmas cruises. Security kept one bag as I had a multi-outlet plug in it which they kept and said that maintenance would provide one that had been tested by them. Never received. They didnt tell me until I asked the room attendant and she said that all luggage had been delivered and to go to deck one security. No lobster offered in main dining room, even on formal night. It seems every cruise they offer less and less. We are Diamond status and have begun trying other cruise lines, last year we did Princess and enjoyed very much. I just booked one for February on MSC, especially with their status match program. Brother and his wife were very disappointed with their balcony cabin also. Not a good first impression. Read Less
2 Helpful Votes
Sail Date: November 2018
I was really looking forward to our Thanksgiving weekend cruise. Having been a loyal Carnival cruiser, we decided to switch it up and go with a smaller Royal ship. Big mistake! We are FREQUENT cruisers and have been on 25+ cruises so I ... Read More
I was really looking forward to our Thanksgiving weekend cruise. Having been a loyal Carnival cruiser, we decided to switch it up and go with a smaller Royal ship. Big mistake! We are FREQUENT cruisers and have been on 25+ cruises so I know my way around a ship. This was by far the WORST. Everything from the cabin to the service was a disaster, and most of the food was dangerously under-cooked or inedible. The entertainment was barely noticeable and everyone seemed miserable working there-no smiling faces at all. The cruise director was barely visible and the staff was unorganized at best. The activities on the ship consisted of bingo and karaoke and that's about it really. The ship's photographers actually took many pictures of us where we had our eyes closed! The waiters forgot what we ordered and then said our desserts were coming even though we hadn't ordered any. Fake seafood in the ceviche---COME ON!!!! Lasagna tasted like it had some type of meat paste and like it came from a can of Chef Boyardee. Ports of call in the Bahamas were good, but there were no announcements that we heard as to when we could actually get off the ship. When diembarking there was no one to assist guests with where they were going and many people were confused. This is a real Skipper Gilligan! Read Less
1 Helpful Vote
Sail Date: November 2018
This was a 50th anniversary celebration cruise for my entire family of 13 people. We chose this ship because of the sail date, departure and return port. That was the the first mistake. My wife and I have attained platinum status on ... Read More
This was a 50th anniversary celebration cruise for my entire family of 13 people. We chose this ship because of the sail date, departure and return port. That was the the first mistake. My wife and I have attained platinum status on Royal Caribbean. However the last time we were on a RCCL ship was in January of 2004. On that cruise the food was not so good, after this cruise, I don't think we will ever go on another Royal Caribbean ship. Let me tell you why. This last cruise was very disappointing. The food was mediocre at best, dining room service was extremely slow. Many of the niceties that we have come to expect on RCCL were missing. Such as days of the week on the carpet in the elevators, chocolate on the pillows, amenities in the bathroom, peppermill service in the dining room. The ship was in desperate need of maintenance. There was rust everywhere including the pool. My adult son was walking on the edge of the pool when he slipped and fell into the water. He cut his foot on one of the rust spots in the pool and required 5 stitches (RCCL provided the medial attention at No Charge). Because his foot was bleeding in the pool, the staff quickly closed and drained the pool. The artificial plants all over the ship were laden with dirt. The frame around the window in our cabin had missing screws and screws that were not seated properly, the door check on the cabin door had 6 screw holes but only 2 had screws in them (I have photos of the missing screws). The live music on the ship was painfully loud. When I questioned some of the senior people about these things, I got apologies. However things did not change. The shore excursion that we all went on was overpriced for what was given. There were people in our group from another ship from a different cruise line that paid less for the same tour. Shame on you Royal Caribbean. I hope someone at Royal Caribbean sees this review and initiates some changes. Read Less
Sail Date: November 2018
First time on Royal Caribbean, last min deal. After extensively reading of reviews we new what it expect from a older smaller ship. Enjoyed the stops along with the food and Service in the MDR. The buffet layout was odd but worked fine ... Read More
First time on Royal Caribbean, last min deal. After extensively reading of reviews we new what it expect from a older smaller ship. Enjoyed the stops along with the food and Service in the MDR. The buffet layout was odd but worked fine after a couple of trips around it. Would like to have seen the silverware at the table and not by the plates, made it difficult if you did not have pockets. We took issue with a couple of items. Royal Caribbean web site after you are booked is not very helpful along with difficulties navigating to get better information. Our biggest concern was the volume music was played threw out the ship. It was impossible to have a conversation when the music was being played. It would be nice to be able to check your bill in your state room on the TV as other cruise lines have available. Read Less
Sail Date: November 2018
We had a great time! Ship was clean, service was great. The food was very tasty and hot. Our my time dining was very good. We never had to wait. They let us have the same table every night and our waiter took excellent care of us. The ... Read More
We had a great time! Ship was clean, service was great. The food was very tasty and hot. Our my time dining was very good. We never had to wait. They let us have the same table every night and our waiter took excellent care of us. The duck was crispy and juicy. The lamb was tender and tasty. Susan did a great job with the entertainment as usual. I can't say enough good things about this cruise! I was on the oasis last cruise and the ship felt small at first , then I remembered why I love this ship. There is something to be said about this Quaint friendly staff and the people who frequent this weekend get away. It's all about recharging. I came home feeling relaxed and ready to take on my life again. Still my favorite ship. My only complaint is I wish they had of left Coco Cay alone. I miss the nature trails and all the chickens and iguanas and trees.. Oh well they paved paradise to put up a waterpark. Read Less
2 Helpful Votes
Sail Date: November 2018
We’ve been quite “Loyal to Royal” for some time with a few “outside” cruises over several decades. Our next cruise is booked for April, but because we had a November business conference in Orlando, we decided ... Read More
We’ve been quite “Loyal to Royal” for some time with a few “outside” cruises over several decades. Our next cruise is booked for April, but because we had a November business conference in Orlando, we decided to start with a short cruise to the Bahamas from Port Canaveral. What a disappointment... It wasn’t the size of the ship- we actually prefer smaller, more traditional vessels (ie Navigator) over mega ships (ie Allure). But this was a MESS! From the condition of the ship to the kind staff who simply didn’t seem to understand quality standards, this was by far our worst cruise experience. CABIN We were in a “Superior” Balcony room that was supposed to be a little larger than standard, but it was FAR from “superior.” We’ve had this type cabin before, and they were comfortable enough, but not on Enchantment. Hindsight tells us we should have gone to the hotel director (or whatever they’re called) for assistance, but a) we knew the ship was full and b) we were trying to convince ourselves everything was ok. Not recommended! If you’re miserable, you should let someone know. There were literally chunks missing from the walls, scratches, dings, peeling wallpaper, a drawer that fell out when opened, a sagging bed, rust and mold spots in the bathroom, and burned or dark stains on the sofa fabric. These issues only scratch the surface. We asked our steward for extra bed padding which we recited, and it did help, but it was still miserable. I don’t know why some cabins have the bed placed close to the door vs the balcony, but ours was like this, and we had about 2 feet maximum between the foot of the bed and the wall to navigate around in order to access the sitting area, dressing area and balcony. I’d had a knee procedure a few months ago, and I’m a small person, but wrenching my body around that space wrenched my knee into a state of pain worse than before the procedure. STEWARD While not the best or friendliest, he met our needs and was decent enough. Maybe we’ve been spoiled in the past, but he just didn’t meet standards of what we’ve come to expect from RC. DINING Other than a birthday dinner at Chef’s Table (which was quite nice, with a small, very eclectic group whom we really enjoyed), we had dinner at the same table every night in the MDR. The food was ok, but we don’t expect “outstanding” meals when cruising, even with specialty dining. We had the same mait’re de, head waiter and waiter every night, and they provided reliable and personalized service which was greatly appreciated, and so we “recognized” them our last night. But what a huge disappointment when afterwards they actually “solicited” us by asking for “good reviews with our names mentioned.” If you know RC, or perhaps all cruise lines, you know this is a grande faux pas, “NO NO.” In fact, we didn’t complete the RC post-cruise survey because we were concerned about possibly jeopardizing the jobs of people who sincerely worked very hard, awkward though they were. ENTERTAINMENT/POOLS/FACILITIES A lot of action on this sailing was in the casino, noticed when we passed through on the way to other venues. You expect casinos to be smoky, but this one needs help with ventilation. Had we wanted to gamble, there’s no way we could stay and play. Enchantment’s main entertainment takes place in the multi level, glass balconied Centrum where guests dance and sing the evening away with the performers. Of course the spirit of fun always includes disco 70s night, but these performers soooo over did it (we’re talking MAJOR bump/grind/grab self) that we were creeped out and left. We then tried reliable spots like the Schooner Bar and Bolero’s, but there we encountered some public coupling that was just a little too intimate for our comfort zone, and we’re no “prudes.” We believe we later saw some of these guests in the performance crew? We usually spend a lot of time on sea days around the pools and enjoy the music and dancing, but the volume or acoustics were just excessive on Enchantment. We went to the solarium pool and found it a little more tolerable, but not quite as clean as what you normally see on RC. PORTS/EXCURSIONS Having been to Nassau several times and loving Pearl Island, we tried a different RC excursion to Blue Lagoon and LOVED it. We chose the VIP version which included a beach section for adults only, a barbecue lunch, welcome drinks and OUTSTANDING service, making us finally feel we were on vacation. We spent $45 extra for a beach bed cabana, and it was DEFINITELY worth it! The water was calm, clear, and truly Bahamian Blue. GORGEOUS! On the other hand, compared to RC’s other private beaches on Labadee, Coco Cay was extremely lackluster and dull. My husband has had a 30 year career in the water park industry, so we weren’t looking for slides, inflatables, zip lines or pools, but the beach itself is just featureless. It’s no wonder RC is choosing to enhance it with a water park. Had it been open, we would still have chosen a beach clamshell rental only, but we did hear others complain about multiple delays on opening the new water park. (Note- park opening delays are standard). EMBARKATION/DEPARTURE I’m very sorry to say this was the best part of our “Enchanted” cruise. RC has embarkation down to precise science, and departure was organized and stress free. Unfortunately, this was the first, and hopefully ONLY time we were glad to de board! I wish we weren’t so negative, but we feel compelled to share our experience and perspective. Having sailed with RC many times, we’re certain others will have a much better cruise, and we’re sure our upcoming April cruise will be more similar to what we’ve experienced in the past. Maybe there are just times for some of us when things aren’t quite a match, or the experience just isn’t the same as before. Happy sailing! How sad to save our greatest compliments for embarking and departure. Read Less
7 Helpful Votes
Sail Date: November 2018
Yes this is a pretty long review but wanted to be as well rounded as I could! We went for a wonderful cruise aboard the Enchantment of the Seas 5 days and 4 nights out of Port Canaveral. Were were in cabin 3927 which is an interior ... Read More
Yes this is a pretty long review but wanted to be as well rounded as I could! We went for a wonderful cruise aboard the Enchantment of the Seas 5 days and 4 nights out of Port Canaveral. Were were in cabin 3927 which is an interior interior cabin (yes it was inside of the inside LOL). Never felt the ship even moving and it was dark and cool the way I like my bedroom. We were kept busy on the sea days and could always find something to do. The pools and hot tubs were never overly busy so we were able to swim at our leisure. Really enjoyed the solarium adults only pool area but there really were not many kids on board anyway. Loved the trivia contests with Connie from Argentina. Our wait staff at My Fair Lady were amazing so shout out to Wayne and Sinjin (hope I spelled it right. Our room steward was amazing and catered to all of our wants and needs. I made a special request for a fan before we got on the ship and they provided one for me as well as water and a extension cord for my CPAP machine.Enjoyed the musical shows very much and the adult late comedy show as well. Our cabin was small but comfy (yes the shower curtain does stick to your bootie because it is a small space but we were fresh and clean and that is all that mattered). We always saw someone cleaning and there was plenty of sanitizer to go around. The staff was very friendly and outgoing. The food in the Windjammer buffet was ok but nothing to write home about. I wish they had more beef options and everyday was the same thing. Would have been nice to spice it up and change some of the main dishes available. We had all our dinner meals at My Fair Lady but we used the upgrade option to filet mignon for a small extra fee. I enjoyed all my food but noticed most of the beef selections have the same "gravy" on it so it all kinda tasted the same. Yes people I'm a beef person but also had seafood pasta one night. I was also expecting some different options each evening for dessert but found the same ones each day which was a little disappointing. That being said our servers were amazing and I couldn't ask for any better service. On the first night I was eating dinner and got a very quick case of sea sickness which surprised me because I've never experienced that before. As soon as the main course was served it hit and I basically ran out of the restaurant leaving my poor daughter sitting there all alone and luckily made it to the cabin before I completely embarrassed myself. It was obvious I was missing in acting when the server came back. I was surprised when less than a half hour later there was a knock at my door. I struggled to make it to the door when it suddenly opened and there stood my daughter with two servers from the dining room. Without her asking they had brought two new entrees of Prime Rib and desserts for both of us directly to my stateroom!! I was overwhelmed with gratitude. What amazing service! The next evening when we went to the dining room two of the managers came to my table to ask how I was doing. With all of the people they see each day I was humbled that they remembered me. The third night at dinner we were eating when a person from a neighboring table was walking by and spilled a full glass of red wine all over my left side. I'm not the type of person to get mad and things happen. The guest actually offered to buy us a bottle of wine do to the accident (we don't drink but it was a nice offer). The staff stepped in immediately and helped me get cleaned up and gave me a ticket for three free items to be laundered so they got all the wine out of my clothes and it is a funny note to the trip. We enjoyed the shows very much and I want to let you know to catch the game shows (Love and Marriage and Music hits) as well as the belly flop contest. We laughed so much! We also caught two moviesSo now onto excursions. While in Nassau we bought the Aqua Adventure package at Atlantis. I'm and older person and have to admit I was disappointed when we found that the lazy river was closed for the day (the rapids are too rough for me) so we hung out in the pools most of the day and visited the beach which was beautiful. I have to say almost 300 dollars to hang out in a pool seemed excessive. I enjoyed walking through the hotel and aquarium. We had lunch (sliders and fries with two drinks) and it only cost 20.00 which amazed me. It's a lot of walking but it was beautiful. However, if you have any medical issues I wouldn't suggest the water park. Just take a taxi and visit the beach and stroll through the shops and casino for free. On the last day we visited Coco Cay. BEAUTIFUL is all I can say. I strongly suggest purchasing the clam shell and lounger package. It was 90 for two people but well worth it. They were located at the far end of the island and it was very very quiet. When you purchase the loungers you also get access to a tram which will take you anywhere on the island you want to go. We brought our own snorkeling gear and went snorkeling at our leisure for no additional fee. My daughter purchased the wave runner excursion for 100 and she had an enjoyed her time and it was her first time on a sea doo. She said it was amazing so I suggest you try it. Loved seeing all the iguanas and birds on the island. The BBQ was ok (it was the same food they served in the buffet dining room). We bought two non-alcoholic pineapple drinks and they were nummy! There was so much to do and with only a four night cruise we were kept entertained. One more reminder: you can bring up to 12 bottles of water or soda on board with you and two bottles of wine or champagne which we did do! This will save you a few dollars! Only took 15 minutes to get off the ship, get our luggage and get through customs. Overall I found the cruise to be fun and relaxing and would suggest this cruise! Read Less
3 Helpful Votes
Sail Date: November 2018
My wife and I are long time RCCL cruisers. We are Diamond status and are always happy with RCCL. We booked this cruise because one of our cruising buddies was having a birthday while on board. After watching the price, we ended up ... Read More
My wife and I are long time RCCL cruisers. We are Diamond status and are always happy with RCCL. We booked this cruise because one of our cruising buddies was having a birthday while on board. After watching the price, we ended up booking interior state room #3155 expecting a normal interior stateroom like we enjoyed on numerous occasions. By the time we got into our room after muster and waiting for our other traveling companions we had to quickly get ready for dinner. We did notice a pole/pipe in the room near the bed but because we were rushing we didn't stop to analyze it. Actually joked about it. Then when we returned to the room late that evening it was quite apparent that this pole hindered getting into the bed and also severely obstructed the view of the TV. Hmmm …. what do we do about this at this late hour. Immediately before breakfast the next morning, we went to Guest Services and complained. No rooms available to move us to. We complained that a room like this needed full disclosure before the guest accepted it because of the pole, obstruction and difficulty getting in and out of bed. Then we advised them about the constant squeak all night that ear buds and the pillow over our heads slightly deafened. Guest Services said they would investigate. Our room attended advised us that a Supervisor had come to our room and our sweet attended asked us if we were mad at him. We assured him that we weren't and asked if he put the pole in the room. He said NO and actually admitted that it made it very difficult for him to make up the bed. We laughed with him and said if you had put it there then we'd be mad at you. A day goes by without any contact from Guest Services. Finally we get a call on the next to the last day asking us if we wanted to be moved to another room. We said NO because we were already thru more than half the cruise. They said they had been trying to reach us but we were never in our room. Dah … this is a cruise after all. We asked why they didn't leave a message on the phone. No reply to that question. They said they left us two notes outside our door to contact them. No notes. Finally, after much conversation they gave us a discount towards our next cruise and their apologies. Lesson learned … when booking a cruise ASK questions about your stateroom. The only dumb question is the one you don't ask. Overall, entertainment was good, the singer Lou Gazzara, was the best. The casino was smoker smelly and a turn off. The food in fine dining was great and Windjammer is always consistently good. The staff is always friendly and helpful. Read Less
Enchantment of the Seas Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.9
Enrichment 3.0 3.6
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.2

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