Sail Date: November 2018
I had previously travelled on this cruise in November 2015 with my wife, who has since recently passed away. Her last wishes were for me to complete this cruise as a memory of the previous one in 2015. I have experienced a wide ... Read More
I had previously travelled on this cruise in November 2015 with my wife, who has since recently passed away. Her last wishes were for me to complete this cruise as a memory of the previous one in 2015. I have experienced a wide variety fun by joining in with the activities and even being invited onstage by Russel Harrison a great singer as one of his backup dancers ! This was one of my favourite moments and the volunteering to join in with the Chef versus the Barman Challenge as the Chief Judge, another highlight. Overall the entertainment was First Class and the Entertainment Director Du Vaal is one of the best and always took time to talk and also his team were tops. Food was adequate and activities - one could choose what they wanted to do. Either join in with the program or totally relax - your individual choice. I was also lucky enough to meet a few wonderful people with whom I believe will be life long friends. Overall - A Great Cruise one I will never forget. Read Less
1 Helpful Vote
Sail Date: November 2018
We left Sydney in glorious sunshine at an early 3.30pm. Boarding was easy and efficient. The overall condition of the ship was good, older but perfectly acceptable and no way near the condition some reviews indicated. We stopped at 6 ports ... Read More
We left Sydney in glorious sunshine at an early 3.30pm. Boarding was easy and efficient. The overall condition of the ship was good, older but perfectly acceptable and no way near the condition some reviews indicated. We stopped at 6 ports and cruised around Fiordland for a day which was brilliant. It rained at all ports except 2 and rained pretty much the rest of the time- no fault of the ship/cruiseline. This did not really affect our enjoyment of the cruise. We have tried 3 other cruise lines and this unfortunately was the worst for food we have tried so far. The choice of food in the Horizon buffet was very limited and the lunch and breakfast options changed little each day - this became monotonous very quickly. There was a buffet line each side of the ship but they served the same food. The main dining room was better, but personally I found the dish selection again uninspiring with a lot of seafood dishes and not many meat options on the menu. I like seafood but my wife does not and I could see her point of view. Ships aircon seemed to make the ship warm then cool then warm again all the time. The shows were of a good standard, with a variety of acts. Entertainment during the day was good but not as good a Royal Caribbean. I thought the drinks prices for cocktails was high and the amount of alcohol in each drink was not generous- I tried a few. The staff were great and hard working. All the passengers we met had a great time and we arrived back in Sydney to glorious sunshine. Read Less
2 Helpful Votes
Sail Date: November 2018
We have cruised many times with many cruise lines from the opulent to the mediocre we are very easy going and not hard to please but even we have out limits. Our cruise to NZ was a birthday milestone celebration and we saved hard to make ... Read More
We have cruised many times with many cruise lines from the opulent to the mediocre we are very easy going and not hard to please but even we have out limits. Our cruise to NZ was a birthday milestone celebration and we saved hard to make it happen now we wish we had have saved a bit more and gone on another ship.- What a total disappointment. The food the first week on in the Horizon was fresh but three days before we were to disembark the quality went downhill rapidly. It tasted like leftovers revamped. As for the daily entertainment we had – 1.Paper plane competition -2.Teeth whitening -3. Bridge card game - 4. Hair straightening how to stop your hair frizzing – Yep- the excitement went on.- OMG- I was so bored I wanted to throw myself overboard. The toilets both public and cabin had non-stop problems passengers had an issue with either their toilet or their cabin including flooding. Then it was our turn to have a toilet disaster - Our toilet over flowed just before 8am having just woken up were like a deer in a headlight we were both not with it panicking trying desperately to stop the water overflowing but all to no avail, the water was cascading over the step like a waterfall . We quickly rang the pursers desk ran up and down the corridor in my Pyjamas looking for staff but the floor was deserted. Eventually some passengers come out to see me running around in my pjs, disgusted they kindly went to get help as well. Two phone calls later the steward finally shows up with a small cloth the size of a face flannel to mop up the water the the poor steward had a look of horror when he saw how bad the flooding actually was. We had to walk back into the room walk through the septic water to throw some clothes over Pyjamas go down stairs to the atrium where the front desk was. We must have looked a sight unwashed, bed hair and totally confused. I walked up to the Pursers desk told her our room was flooded and what will we do now? She just glared at me like I was totally inconveniencing her and said ` We are working on it`. Offended by her dismissive attitude I asked to speak to the her superior she said abruptly ` Go sit over there somewhere buy a coffee and wait the manager is busy.` We waited for hour and half before I walked back up to the desk and asked if we had been forgotten. The manager came out clearly on defense with her fake smile informed us she is aware of the problem I pointed out that we had out Pyjamas still on that we needed to shower and change. Reluctantly she went away came back with two Temporary cruise cards to go and shower in an EMPTY cabin BUT we can NOT sleep there we were to go back to our own cabins that evening. When we tried to explain how saturated our carpet was and why can’t we use the temporary room if its empty she said ` I don’t want to move you as its only two days till you disembark. They will make a decision later and someone will find us and let us know. 2.30 still walking around with our shower bag and pjs in a bag we went back to our old cabin to assess the situation the carpet was still totally saturated the musty smell was overpowering the carpet dryer was deafening and it was obvious that it was going to take a few days to dry it out properly. The water had seeped into the room next door as well. We went back to the purser’s desk ` Can we PLEASE change rooms? Sorry the manager is in a meeting I can’t make that decision you will have to come back at 5pm. I was ready to explode, I said ` R U Kidding? You have an empty cabin yet you want us to go back to a room that is clearly a Health Hazard do you understand it is Septic Water from the bloody toilet? It’s bad enough we had to walk through it in bare feet then breath in , Now you want us to sleep in in as well. ` Her reply` madam you will have to come back for the managers decision` - She did NOT care less and could make it more apparent. So the Temporary card they gave us were useless they kept being rejected due to NO number. So our id had to be confirmed before we could purchase a drink. Very embarrassing in front of other passengers to say the least. Finally after 9 hours of angst they finally decided to let us use the empty cabin. We had to go back to our old cabin and pack our suit cases and unpack them again in the new room. So its now 5pm . The room hadn’t been cleaned since we showered in the morning so cold soggy towels is all we had to dry ourselves. We were so exhausted we showered sat on the end of bed demoralized broke down and sobbed. - The manager had a bottle of wine sent to our room but it was a shallow token gesture too little too late. The way we were both treated is inexcusable; We can both honestly say that we have NEVER been treated with such contempt. The abrupt, dismissive and condescending attitude in which we were both treated made us feel like the Irish on the Titanic. Having cruised many times we are both members of the Loyalty points Captains Circle. One would ask ` Where is the loyalty and respect shown to the passengers? This has not been a relaxing trip we were both too scared to use our toilet so we would have to go to a public toilet to avoid any more embarrassment which is unforgivable. I have Multiple sclerosis and all the stress took its toll and I have relapsed; this was supposed to be a 60th birthday celebration what a disappointment. We cannot speak highly enough of the cabin stewards and the drink waiters who work hard long underpaid days they are worth their weight in gold. - This is more than I can say for the arrogant European front desk staff who have a severe superiority complex with a disgusting lack of people skills who abruptly talk down to the passengers with utter contempt as we were to find out first hand. Read Less
3 Helpful Votes
Sail Date: November 2018
Pro's: The boarding and dis-embarking procedures were very very efficient. The cabin was ready and well prepared even though we had arrived ahead of schedule with our priority boarding pass. We had pre-booked transfers and ... Read More
Pro's: The boarding and dis-embarking procedures were very very efficient. The cabin was ready and well prepared even though we had arrived ahead of schedule with our priority boarding pass. We had pre-booked transfers and airline flights, which were taken care of without a hitch. The evening entertainment such as the production shows are still high quality but reduced in length. Con's We have cruised with Princess 25 times. over 14 years. Since about 2013 we thought it was so much better than anything else we had tried. However, since then we have noticed the continual decline in the food and onboard activities. Some of the individual entertainers such as stand up comedians may be rejects from RSL Bucks nights. On this cruise Sydney-Circa NZ-Sydney on Sun Princess, the Discovery at Sea program was non-existent and there was only one enrichment talk/lecture, over the whole time. The Destinations talks were hopeless. The speaker whose High School English was not her primary language, rattled off a prepared list of available activities without embellishments or feeling of any kind, with the rhythm and emphases all wrong. , Since about 4 to 5 years ago the food choices in the main dining room have become more and more restricted, to the point where most of the better choices have been removed from the menu and become chargeable extras. We assume this is so that more passengers are encouraged to patronize the extra specialty restaurants that have been added. For instance, on this Sun Princess, the included Pizza cafe has been removed and replaced with a Curtis Stone speciality restaurant with a cover charge of $56 per head. At Horizon Court Buffet there was a varied selection of dishes, however all meat dishes we tried were really tough, and even some of the fish was tough !! If this trend continues we feel that many people are going to become more disenchanted with Princess Cruises. Read Less
1 Helpful Vote
Sail Date: October 2018
I won a cruise voucher in competition. I had never been on a cruise before. I chose a short cruise just to see how we would like it. We had a fantastic time! The cabin was very comfortable, I chose a balcony as I hadn't been on a ... Read More
I won a cruise voucher in competition. I had never been on a cruise before. I chose a short cruise just to see how we would like it. We had a fantastic time! The cabin was very comfortable, I chose a balcony as I hadn't been on a cruise before and thought an inside one without windows might be a bit claustrophobic, but now I have been I would be happy to be in either type on any future cruises, there is so much to do on the ship and so many quiet places to sit and read or do other things that you hardly spend any time in the cabin anyway. There is also plenty of places to sit and watch the ocean, you don't need your own balcony. The entertainment was awesome, you were made to feel welcome and encouraged to join in with the dancing and activities and I mean encouraged in a good way, not pushy. There was so much to do on the ship, great live shows in the theatre, movies in the theatre or outside under the stars, parties, dancing, bars, casino, kids club, library, gym. You can make your holiday a quiet relaxed one or you can party every day, make it whatever you want. We had a wonderful time and will definitely go on another cruise with Princess. I travelled with my 12 year old daughter and she loved it, she met a lot of other kids on the cruise and made some friends, they then met up and did activities together, she said the kids club was great. It was Halloween and the kids club took the kids trick or treating. Read Less
Sail Date: October 2018
Princess cruise have the best staff- keep everyone safe and ensure quality and good service. We had a great time and enjoyed talking with other cruisers and staff. It was a shorter cruise and no passport required which always brings a ... Read More
Princess cruise have the best staff- keep everyone safe and ensure quality and good service. We had a great time and enjoyed talking with other cruisers and staff. It was a shorter cruise and no passport required which always brings a party demographic but still enjoyed the food and entertainment. Thank you to the Captain for keeping everyone safe in poor weather. Some were disappointed by the cancellation of some onboard entertainment and also the cancellation of Busselton port, but we were thankful for the Captains call and appreciated his decision to put the safety of those onboard above pleasing the masses. It was a short get- away in difficult weather with uncomfortably big waves. However, the smiles and pleasant nature of staff onboard made our little holiday fun!! May I also take this opportunity to publicly offer a Thank you to Suresh, Harold, Rudielo, Phoebe, Adrienne, Daisy, George , Alvivio and our Captain for all your efforts. Non Voyage until next time. Keep up the great work and fabulous standard. Wish we could have brought you all home to our place and made you dinner. Read Less
4 Helpful Votes
Sail Date: October 2018
We have cruised with Princess 10 times and wanted a getaway with no flights. Which is very rare in Perth as the Cruise Lines are ignoring Perth especially for Fremantle return cruises and North instead of cold rough South cruises now ... Read More
We have cruised with Princess 10 times and wanted a getaway with no flights. Which is very rare in Perth as the Cruise Lines are ignoring Perth especially for Fremantle return cruises and North instead of cold rough South cruises now almost never happen. Princess think Aussies love cruising now at any cost and are continually increasing cruise prices drink prices and decreasing service just to see how far they can go I think. Drinks in a year have almost doubled shots of Drambuie for instance last year $7.95 this year $13.75 for 45ml. Stopped all Happy Hours so the Wheelhouse bar is now like a morgue and used to be the party place. Most passengers in bed by 10pm now as to expensive now to party an enjoy. Closed the fantastic free pizzeria to put another rubbish over priced almost unused restaurant. No Kettle in the rooms is ridiculous they prefer us to call room service continually for boiling water and have staff walking the corridors with that thinking its safer. Surely two adults in a cabin can have a kettle even if we signed a waiver. Cabins are tired an outdated, bed was very good though. Guest entertainers were very good but the same old Princess shows every time we are with Princess gets boring. Need much better music by the pools with Aussie themes not Jamaican, and use the big screen for up to date music videos to get a great pool atmosphere not old movies blaring out while passengers trying to enjoy relaxing and the pool area. Almost no pool area drinks service you have to queue at the over used pool bar with everyone sitting in front of it so almost impossible to get served. Princess need to listen to their passengers especially in Perth an base a newer larger ship here and do more Fremantle return cruises and go North not South, bring back Happy Hours, Pizza and fun! Read Less
Sail Date: October 2018
Thought it would be a great little spring get away..Was not disappointed. It was a 4 day cruise to Albany and Busselton From Fremantle. Service was great.The ship looks pretty good after her small facelift..The Food was as usual ... Read More
Thought it would be a great little spring get away..Was not disappointed. It was a 4 day cruise to Albany and Busselton From Fremantle. Service was great.The ship looks pretty good after her small facelift..The Food was as usual very good and the New Curtis Stone restaurant, Share was excellent. Due to the inclement weather we were unable to stop at Busselton on the way back however the activities on board kept us entertained.. I have cruised many many times. The Sun Princess is not The QM2 and does not pretend to be ..nor is she the Oasis but she is a clean and comfortable..with wonderful staff.. My only request would be, better Coffee in the Horizon Buffet and not such long queues for a coffee at the Coffee shop. I do prefer a ship of the Sin Princess size. it is easy to get around.The Lounges and Atrium areas are lovely with lots of entertainment..There are also nice quiet areas such as The Library if you want some quiet time.Great Value. Read Less
Sail Date: October 2018
We wished to go on a Fremantle to Fremantle cruise and this was the first available for a booking. Happily we received an upgrade from the balcony cabin booked to a club Class Mini Suite We found the experience restful, comfortable and ... Read More
We wished to go on a Fremantle to Fremantle cruise and this was the first available for a booking. Happily we received an upgrade from the balcony cabin booked to a club Class Mini Suite We found the experience restful, comfortable and a joy to undertake. The two highlights were the friendly staff (particularly the Regency club class staff and our cabin steward Joseph) and the amazingly comfortable bed with cloud like pillows. Also worthy of mention are the spacious cabin (Club Class mini suite), some top class entertainment (notbly singer ..Joli), amazing food in the Regency dining room, some fun activities and great shopping opportunities. Less positive were that we could not go ashore in Busselton due to weather concerns keeping the ship overnight in Albany, and subsequent less than comfortable travelling in the morning. Still, we can see Busselton any time and got to experience more luxury on board. I would repeat that trip in a heartbeat. Read Less
Sail Date: October 2018
The reason for this cruise was because it was the Sun Princess and this was our third time on this ship. The cruise was perfect for a four night getaway to just relax. The embarkation and disembarkation was so quick and professionally ... Read More
The reason for this cruise was because it was the Sun Princess and this was our third time on this ship. The cruise was perfect for a four night getaway to just relax. The embarkation and disembarkation was so quick and professionally done. Our cabin was a mini suite and it was so lovely and clean and it was kept clean all throughout the day. There are so many options to choose from or just chill out like we did. The food is lovely and so much to choose from. There are so many good movies to watch in the room if you want or there are outside movies and concerts to watch on the outdoor screen. There is a theatre room with lots of fantastic entertainment. The Captain and all the crew are just so friendly and will always attend to your needs. We really do enjoy cruising on the Sun Princess and we will definitely cruise again on this ship. Read Less
Sun Princess Ratings
Category Editor Member
Cabins 3.0 3.8
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.6
Family 4.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.3
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 4.0

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