Sail Date: December 2018
This was my second NYE cruise upon the Jewel, my first being 5 years prior, and boy, was this one a let down. Cheap and nasty holiday and a far cry from how they used to be. Food was bland, dry, over-cooked and recycled. If you wanted ... Read More
This was my second NYE cruise upon the Jewel, my first being 5 years prior, and boy, was this one a let down. Cheap and nasty holiday and a far cry from how they used to be. Food was bland, dry, over-cooked and recycled. If you wanted quality, you were forced to pay for one of their restaurants. Entertainment was boring and often had me looking for something to do for 3-4 hours at a time. There was an excessive amount of trivia which is cheap to run. DJ Josh had terrible song choices and it only improved when Miguel took over. The Big Screen on Deck 14 gained more black dots across its screen across the duration of the cruise. By the end, we couldn’t see a thing and it wasn’t worthwhile watching movies! The Dome was dead and everyone got kicked out by 1am, not 3am as it used to be. The music wasn’t anything you could dance to. People were unnecessarily being RSA’d for “drinking too much” when they hadn’t. There wasn’t any communication about gastro outbreaks even though I heard through crew that people had be confined to their cabins. Some friends in other cabins found mould in their showers and bed bugs in their mattresses. This was disgusting! Some of the crew in the Waterfront were rude and arrogant. Honestly, I think they’ve given up as this ship as been sold. Read Less
Sail Date: December 2018
Embarking from Port Melbourne ,fantastic ,as was Disembarking..So fast.Cabis old but cannot compalin as it was comfortable and only spend part of time there.Always cleaned and room cleaning people such as Prince and Mary very good on Deck ... Read More
Embarking from Port Melbourne ,fantastic ,as was Disembarking..So fast.Cabis old but cannot compalin as it was comfortable and only spend part of time there.Always cleaned and room cleaning people such as Prince and Mary very good on Deck 10 evens. Food is disgusting ,All Asian and Indian ,everything has flavouring ,even baked beans,,,,,,,,,Chicken ,ham and beef etc always dry,,given a few more days ,you could light it up with match as it is very dry. Had to go to bar outside of PANTRY to get orange juice even though there was abar in the PANTRY. then we had to queue up outside at bar where Pool is to get an orange drink ,but P and O made sure plenty of alcohol available in PANTRY.,,No Mocktails,,It seems that the P and O mob want us to live on watered down alcohol drinks. No bodt coming around to ask if we wanted drinks when we were in the PANTRY,,COFFEE is so gross,Better coffee available at Service Stations better than this RUBBISH, Same old problem with TABLES,Have to have someone sit at table while partner goes to get small meal then the one at table has to go and get something over and over again,,,,WHY aren't there Trays so we can put 2 meals on it and save not being able to have meal with each other,,,,,,,,,,,,Staff always overworked but very good at jobs. laundry,you have to have Australian dollars to use Washing machine and Dryer,$3 for washing machine ,$3 for dryer, which you get dollar coins from Level 5..Detergent machines not working,Have to go to level five for a $1 packet. Feel sorry for staff there as they are doing great job with we passengers and extra work load,Artists in longes played same music every day of cruise,Cant they learn different songs ? Mathew and other guy doing trivia etc very good,bingo expensive and no one to show how to play it.No body at hand cleaning stations to make sure people disinfected Hands at events,,,,,,,,,,,,Just lucky no Virus going through ship.Staff at Waterfront very good ,but menu repeated over and over again.Staff wonderful there.TOURS,some not worth it especially the one at akaaroa where you go to hilltop pub, Pies etc cold when the Tour bus arrives and pastry items have to be warmed up,,WHy no Baimarie there at Pub,they know buses coming,Wated time there.Wellington Tour also disappointment,,Went to Look out and spent short time there and then went to Botanical garden Rose Garden,,,,,Jus a eating place and coffee place then just few minutes to see the small garden,NOT WORTH PAYING FOR.,The train trip through gorge pretty good.as is walking tour in Hobart, on our Hobart ticket ,it said to go through Terminal and go outside to meeting point,No one there.Tour guides decided to have people meet in the TErminal and no signage to let people know where new meeting area was,Considering tours are not free from P & O ,there should be a better system,Just a Pole and sign naming Tour would suffice.If doing Tours ,find some one who has done them before as you will be disappointed some times.,,,,,,,No seating in the various some times so have to stand up.............P & O seems to be Alcohol oriented and not interested in non drinkers...........Emergency Medical of patient occurred,Announcement over PA went over and over again ,took a long time for Emergency Team to arrive to level 11.The patient had to be airlifted to Helecopter,The Captain crew and Helecopter crowd fantastic doing this job,..........Standard of P & O gone down as some of Photo people arguing with Cruisers and wrong information given by Tour manager at Marquee,and they argue about iD required even though announcement says what is required,,,,,,So few thing required by P & O to make Cruise more enjoyable but it seems that P & O believe that we will cruise with them and accept what they dish up.........We are not Asian so please put more European food in Main dining room, Seriously ,the food is disgusting,,,,,,,More Pasta etc would be great but get away from Asian food ,So much waste when people cannot eat it. ,,,,,,,,pHOTOS bad systm.photos not discounted and supposedly P & O do recycling and proud of it........Seems strange that all Chemicals and paper gone into printing photos then the unwanted photos shredded,Would be better to sell photos very cheap and have photos bought then shredded,I Dining area ,there are high Stools and benches for people,Too high for Kids and people with hip problems..Just a matter of time when somebody falls from these stools. We have been on Princess and P & O before but would not go with them again and would not recommend P & O to anyone now,Pacific Dawn was great many years ago,,, as I have mentioned ,P & )O taking us for granted,,,,,,,,,we went on tour of Galley,We followed the guy down escalator ,kept walking up escalator then through,revolving door,,and back into Waterfront restaurant.no signage or explanation of how galley works or of amount of food consumed of galley tour,Not a word spoken Read Less
1 Helpful Vote
Sail Date: December 2018
We choose this cruise because was relatively cheap and great for short break. Pretty much everything was mediocre. Food very ordinary. The pantry was boring with the same food each morning. Desert station was good. The main ... Read More
We choose this cruise because was relatively cheap and great for short break. Pretty much everything was mediocre. Food very ordinary. The pantry was boring with the same food each morning. Desert station was good. The main restaurant wasn’t any better. We had really bad weather and there was not much information or updates. Never seen The Captain and I think I heard his voice twice during our 4 days cruise. Entertainment didn’t met my expectations until last night where everybody was enjoying good, old rock’roll. Cabin was old with very firm bed and worn flat pillows. Decor was very ordinary in need of updating. There was not enough attention from the crew towards people who were sick during the really rough sea. The cabin crew on the other hand was very helpful,polite and friendly. Cruising on Pacific Jewel was my first experience with P & O . Never again on Pacific Jewel! Read Less
4 Helpful Votes
Sail Date: December 2018
We choose this cruise because it was our Wedding Anniversary on the 8/12 & Ship departed from Melbourne. Speciality dining & Elimis Day Spa were the highlights. Main dining horrible. For b’fast we ordered Smoked Salmon ... Read More
We choose this cruise because it was our Wedding Anniversary on the 8/12 & Ship departed from Melbourne. Speciality dining & Elimis Day Spa were the highlights. Main dining horrible. For b’fast we ordered Smoked Salmon & got tin food. OJ was just a cordial. Buffet food wasn’t a buffet at all, serving stations. Stir fry with chunks of cabbage & green capsicum, over cooked pasta. No entertainment near the pool at all. Evening show, like a school play. During the day only Trivia’s,Bingo & cooking show. Where was the Captain? On disembarking day we literally had to be dragged out at 0700am from our cabin. Not like other cruises. Disorganized disembarkion process, looked like stampede. All 3 days were very boring. Ship’s asking 4 a dramatic renovation & just say ‘Goodbye’ . We cruised before & P&O was our first cruise. Very disappointing experience. Would never sail with P&O or Princess again. Read Less
1 Helpful Vote
Sail Date: November 2018
We chose this series of Cruises as a cost effective way to increase the number of cruise nights for status recognition with Princess Cruises working towards Elite. We are based in Melbourne but flew to Sydney for a Comedy cruise to ... Read More
We chose this series of Cruises as a cost effective way to increase the number of cruise nights for status recognition with Princess Cruises working towards Elite. We are based in Melbourne but flew to Sydney for a Comedy cruise to Melbourne, then Melbourne-Eden-Melbourne, then Melbourne-Hobart-Kangaroo Island-Melbourne (total 13 night). We were expecting a 3* experience and that and a little more was delivered. The Public rooms of the ship have been refurbished and are very pleasant to spend time in and the Waterfront MDR has a more intimate feel than the larger MDR's we have experienced. Ocean view Cabin (9182) was spacious for two, Cabin stewards very friendly, accommodating and responsive to ad hoc requests. Cabin cleaned well. MDR service varied between very good and below average with food OK, depending who the table staff were. Food was average compared to other cruise lines with less variety (reduced variety expected in selecting these cruises) Live Music was very good with a standard range of free activities (We didn't try any of the Edge Activities at an extra cost) Speciality restaurant (Salt) offered better quality food and attentive service but were pricey compared to other cruise lines ($AU 59 per head, wine extra) We have booked 3 short B2B cruises again for similar reasons as we took these cruises Read Less
4 Helpful Votes
Sail Date: October 2018
Paid for a cruise to Rabaul & Islands of New Guinea. 14 hours late leaving port at Brisbane, this immediately caused the Captain to cancel Rabaul (which was supposed to be the highlight of the trip). Another island was cancelled ... Read More
Paid for a cruise to Rabaul & Islands of New Guinea. 14 hours late leaving port at Brisbane, this immediately caused the Captain to cancel Rabaul (which was supposed to be the highlight of the trip). Another island was cancelled because he couldn't anchor the ship. Fridge not working in our room,& told no replacement on board. Return to port in Brisbane saw us docked at Fishermans wharf & then put on buses to get back to Hamilton Wharf. Food service upstairs in "The Pantry" was poor in places with the rest just passable. To get a bowl of breakfast cereal you have to line up 20 deep to wait your turn. It made better sense to try something else. Meals in the restaurant were warm at best when served, with the wait at times being nothing short of ridiculous. An afternoon tea did not even come with a dry biscuit as everything was packed away. (How un-Australian) Music in the Atrium was always too loud & any requests to turn it down were largely ignored. Many requests were put to cruise director that we were not all deaf. Air conditioning was at a level where the vast majority were wearing jackets to keep warm on decks 5-6-7. (in the tropics) Staff tried hard but not hard enough to convince me to ever use P & O again. You didn't deliver on what I paid for & I reckon some form of compensation is not out of the question. To cancel 2 ports with no redress was not acceptable. Read Less
Sail Date: October 2018
Having cruised with P&O numerous times I was looking forward to cruising to PNG. Unfortunately this cruise was unsatisfactory & well below expectations. It was delayed 16 hours, there was no sail away party. The ship has been sold ... Read More
Having cruised with P&O numerous times I was looking forward to cruising to PNG. Unfortunately this cruise was unsatisfactory & well below expectations. It was delayed 16 hours, there was no sail away party. The ship has been sold and the new owners were on board with paint samples, carpet samples, tape measures wandering around measuring things. 2 ports were missed, the main one being Rabual. The captain took 3 days to sail to PNG but only 2 to get back to Brisbane. We could have easily made it to Rabual. Entertainment was lacking. Food quality hit & miss. A huge disappointment in many ways. At the end we were herded into buses for a half hour trip back to the terminal. Not one passenger received a feedback survey to fill in. I guess P&O only like to receive positive feedback and knew there would be none from this unsatisfactory cruise. Would I recommend P&0. NO. Prior to this cruise I would have said yes. The cruise J846 to PNG was so unsatisfactory that a petition was started. Close to 300 signatures. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise because we wanted to see New Guinea. We were 14 hours late leaving Brisbane - our first night spent portside. Consequently we didn't get to Rabaul,the most important port on the cruise. The captain then decided it ... Read More
We chose this cruise because we wanted to see New Guinea. We were 14 hours late leaving Brisbane - our first night spent portside. Consequently we didn't get to Rabaul,the most important port on the cruise. The captain then decided it was too rough to put the tenders out for Kitiva- - 2 ports down! Two medical evacuations which of course are not the fault of P & O but did the captain have to close down 4 decks for 3 hours! Supposed to disembark at 7.30 a.m.and finally made it at 8.30. Had to dock at Fisherman's Wharf and bus it to Hamilton Port because once again the captain decided it was too windy. Was this his first cruise! It was our 23rd and by far the worst we have ever done. The crew did their best to keep everyone happy but 1800 passengers were *******off! It is now a week since we arrived back and we still have not received the questionnaire for our feedback. I don't think they are game to send them out. I would never recommend P& O to anybody. Read Less
Sail Date: October 2018
Chose cruise for destination,boarded at 1.30pm left dock 14 hrs late after captain said too windy to leave,missed two ports one because we left late second because of medical emergency ,on the way back another medical emergency so captain ... Read More
Chose cruise for destination,boarded at 1.30pm left dock 14 hrs late after captain said too windy to leave,missed two ports one because we left late second because of medical emergency ,on the way back another medical emergency so captain said we will not be docking at Portside we will dock at the grain wharf and bus it to Portside, when speaking to workers at Portside they said they could not understand that has ships had come up the river in worst conditions than that.whilst at kite a the captain said seas to rough will not be tendering today so will miss port, again been sailing quite a while now have seen it a lot worse conditions and still use the tenders.whist at kirrawena only used two tenders and as soon as people got off they started to return in a short while the Queue was massive people had to wait in the really hot weather terrible no shade available. No cultural show as the people there didn’t know we were coming in that day, no one from p&o told them about itinerary change.The entertainment on the ship was way below expectation,food very poor, needless to say we and plenty more people on this cruise all said never again with p&o. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise as a family to visit Papua New Guinea where my father served in WW2 and my husband spent his childhood. We took our daughter and grandson to visit this town and experience our family history. When we couldn't leave ... Read More
We chose this cruise as a family to visit Papua New Guinea where my father served in WW2 and my husband spent his childhood. We took our daughter and grandson to visit this town and experience our family history. When we couldn't leave Brisbane on time and the Captain knew he could not make up the time to get to PNG on time, we should have been bused to Fisherman Island as other P&O cruise ships do regularly. Why was Rabaul the port cancelled? An officer on board told us that it had to be Alotau or Rabaul and most people wanted to see Alotau. I certainly wasn't asked and everyone we spoke to agree, they wanted to see Rabaul, so where did this consensus of opinion arise. We arrived in Alotau a day early because they were preparing for their festival the next day and locals were not expecting us. I can understand medical emergencies then delaying us twice more and missing a further port, despite us sitting within swimming distance of the island for half a day. Overall, a disastrous cruise, staff were rude in the duty free sales section, not upholding advertised specials. Entertainment below par, 1 or 2 acts of national standard but these performers were not seen again, all in-house performers (no doubt cheap). Food was the worst I have have ever experienced in years of cruising. Cost cutting by P&O has denigrated their cruise lines across all aspects and we will never travel with P&O Australia again. Please don't confuse this with British P&O, they are excellent. Read Less
Pacific Jewel Ratings
Category Editor Member
Cabins 3.5 3.8
Dining 4.0 3.2
Entertainment 4.0 3.5
Public Rooms 3.5 3.5
Fitness Recreation 4.0 3.1
Family 3.5 3.1
Shore Excursion N/A 3.2
Enrichment 3.0 3.0
Service 4.0 3.7
Value For Money 4.5 3.3
Rates 3.0 3.7

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