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Sail Date: October 2018
My husband and I took the Rhine River Cruise although we didn’t cruise much. The Rhine water levels were low. We weren’t sure if we should even go. We decided to make the best of it and go! We had the best time!! The people we met ... Read More
My husband and I took the Rhine River Cruise although we didn’t cruise much. The Rhine water levels were low. We weren’t sure if we should even go. We decided to make the best of it and go! We had the best time!! The people we met were wonderful, the food was good, the tours were awesome. The day was planned perfectly. Our cruise director, Maria was so sweet, she did an wonderful job getting us from place to place! She got me a cake from a local bakery because it was a day that we were not on the ship. It was so nice! Even though I’m sure cruising down the Rhine would have been even nicer, it was perfect for me. The hotel choices were great. The ship is not like an ocean liner but elegant ( we were only able to enjoy it a few days). I can’t wait to take another—hopefully the water levels will be better! Read Less
Sail Date: October 2018
We chose this cruise for a more relaxed pace and scenic panorama view of the surroundings. The were some major changes made to accommodate an unforeseen natural impact. There was not enough rain in Europe to fill the river systems. The ... Read More
We chose this cruise for a more relaxed pace and scenic panorama view of the surroundings. The were some major changes made to accommodate an unforeseen natural impact. There was not enough rain in Europe to fill the river systems. The Rhine River was almost dry. As disappointing as this was the most important and reinforcing part of this company's customer service was the changes and adaptations they made to continue our trip using motor-coaches for part of the trip. Not only did they provide excellent tours but the hotels were all above the norm. Everything was fantastic. True professionalism shows through how you recover from adversity. Avalon made us lifelong friends and customers with the way they handled this unavoidable situation. The boat was comfortable and well appointed. The food was superb. The service was excellent and the staff was as good as any Michelin Star Hotel. We are looking forward to our next trip with Avalon. Frankly, I can't wait for our next trip! The boat: Just big enough for comfort but not a floating city. The appointments were perfect in the common areas. Modern but not garish. Entertainment was adequate for a small venue. Dining was very good. There was a great variety of choices and portions were perfect. Our cabin was wonderfully large with a fantastic view. Read Less
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Sail Date: September 2018
We chose this particular cruise because the cities (ports of call) on the Rhine appealed to us. We read positive reviews about Avalon and took a chance. I can't say enough good things about our experience. We had a spectacular week. ... Read More
We chose this particular cruise because the cities (ports of call) on the Rhine appealed to us. We read positive reviews about Avalon and took a chance. I can't say enough good things about our experience. We had a spectacular week. The staff is awesome; from the cruise director to the wait staff and the housekeeping and the deck/nautical crew and the on-board entertainer. Everyone is VERY customer focused. The food is great....and if you don't like the menu, you can always have a steak and baked potato or a grilled chicken breast. The outings and excursions were great; lots of choices. It was a busy week but we kind of wanted busy. There is some flexibility. There are lots of excursions included and lots of "optional" excursions that cost extra. I didn't think we were being nickel-dimed. The included excursions were great with some choices in some cities. The food was great. The wine and beer choices were pretty good. I'm not a wine expert but I'm not a novice....I enjoyed the wines. There wasn't an aspect of the cruise with which I was disappointed. The tour guides were very knowledgeable and approachable and engaging. Some (not many) of the other guests were rude. We avoided them. It happens. Most guests were friendly and there to have a fun vacation. We'll do another river cruise with Avalon. Read Less
Sail Date: September 2018
My husband and I wanted to do a river cruise through Europe with our 81 and 90 year old mothers. We wanted to have time together doing something new and interesting for us all. The highlights for us were the really lovely dinners, the ... Read More
My husband and I wanted to do a river cruise through Europe with our 81 and 90 year old mothers. We wanted to have time together doing something new and interesting for us all. The highlights for us were the really lovely dinners, the gorgeous day we spent sailing through the Rhine gorge, and the incredible staff - both on the ship and on the excursions. We met people from different countries and cultures, had lots of educational outings, and experienced it all together! We toured beautiful and historic cities, the Black Forest, and the wine region. Outings to castles, the Maginot Line, and a music museum gave us a variety of new information. We also did a wine tasting, and watched as craftsmen made cuckoo clocks, wooden shoes, and Dutch cheese. We saw how a windmill ground stone to make paint. The canal tour of Amsterdam was amazing and relaxing. There was also some time to eat and shop on our own. And every night, we looked forward to the most wonderful dinners, served with elegance and congeniality. Read Less
Sail Date: September 2018
I love cruises as it gives you a taste of several areas without having to drive yourself around and only unpack your suitcase once. I have also been on many ocean cruises so the river cruise was much more intimate. This made it much easier ... Read More
I love cruises as it gives you a taste of several areas without having to drive yourself around and only unpack your suitcase once. I have also been on many ocean cruises so the river cruise was much more intimate. This made it much easier to learn the staff by name and easier for them to treat us special as well. I was really surprised at how easy embarkation and disembarkation went. I was envisioning long lines and there was none of that. This was our first trip to Europe to celebrate my 50th birthday. I loved the excursions that came with the trip. It helped us get a taste of the area and allowed some free time to either explore on our own or relax back on the ship. We made sure to utilize the bicycles, hot tub, gym and lounge area. The gym could use to be bigger, maybe atleast 2-3 treadmills and a weight set (other than the 3 pounds weights that were there). Oh and a bigger window so you can look outside while working out would be a plus. I do wish we had longer days or perhaps overnight stays in some ports as there wasn't enough free time to really get to experience the town in a more relaxed pace. But unfortunately, most cruises are that way. We hadn't even finished our trip yet and my husband was asking where else can we go? And how soon can we come back. We loved it that much. I told him you don't have to twist my arm, I love to travel and definitely so much more to see in Europe. Just need to save up the vacation days and we will plan another trip. Read Less
2 Helpful Votes
Sail Date: September 2018
This was out 2nd cruise with Avalon. The first was on the Senn River to Normandy. The crew and dinning staff were always fantastic. The excursions were always planned well with almost perfect guides. The food on board was awesome and ... Read More
This was out 2nd cruise with Avalon. The first was on the Senn River to Normandy. The crew and dinning staff were always fantastic. The excursions were always planned well with almost perfect guides. The food on board was awesome and perfect. What i might suggest is a rating on excursions that require a lot of walking. We took the Maggot Line excursion, and while we were fine, there were a few that had to cut the tour short. During the cruise, there was an issue with low water, however the staff and Captain kept us advised as we approached the area in question. It turned out that there was no need for a transfer as the Captain was able to get the craft thru the area in question without any inconvenience to the passengers, which is a big credit to the staff of Avalon. The entertainment was great, and what i thought was really good was the pre-dinner briefing by the Cruise Director who always did a fantastic job. Avalon always does the best!!! Read Less
1 Helpful Vote
Sail Date: September 2018
It was our first time trying a river cruise and we were concerned before we went as my wife and I typically travel on our own. The idea of being a part of a group made us a little apprehensive. After experiencing the ease of ... Read More
It was our first time trying a river cruise and we were concerned before we went as my wife and I typically travel on our own. The idea of being a part of a group made us a little apprehensive. After experiencing the ease of Avalon's trip we no longer would hesitate to do it again The dining room was a evening highlight where we ate with many nice people over the course of the journey. The food was excellent and the wine good and flowing regularly. The entertainment in the evenings was varied some quite good, other parts could probably be improved a bit. The room was clean and the ship very quiet. Our tour guides and cruise director were experienced in their roles. The tours were informative and the destinations quite nice. We also signed up for a couple of optional cruises in the afternoon. While they were very enjoyable, we felt that we probably should have passed on one of the morning tours that day, as we felt a bit rushed getting back for lunch, then out for the afternoon excursion, and then back for the evening port talk and dinner. When we sadly left the boat at the end, we were a bit tired out, but in a very good way. We relaxed a bit at our next destination on our own. We also quickly missed being taken care of and shown the sights. Doing it on our own seemed so less efficient!! I don't see how you can go wrong with Avalon!! Read Less
2 Helpful Votes
Sail Date: August 2018
We arrived a day early and had time to explore Amsterdam on our own which was enhanced by the guided walking tour as part of the itinerary. On arrival at the ship we were greeted by friendly staff and directed to our cabin (206) which we ... Read More
We arrived a day early and had time to explore Amsterdam on our own which was enhanced by the guided walking tour as part of the itinerary. On arrival at the ship we were greeted by friendly staff and directed to our cabin (206) which we found to be small but quite comfortable and with an exceptional view just a few feet above the water. There was plenty of room for all our stuff and storage areas we never even used. We explored the ship from one end to the other and every crew person we met greeted us with a smile and "Hello". The food was excellent and plentiful and again, all the staff were attentive, polite and helpful when there was a question. The on-board musician was a hoot and the extra entertainment the ship brought on-board was a fun change of pace, especially the wood carving demonstration. The shore excursions were very good with only one being so-so (due to the guide, not the city). Tony our Cruise Director was really good at evening briefings for the next days activities and he was very receptive to any and all concerns and praise we had regarding the guides. Service was superlative, the food was Delicious, and the staff attentive at mealtimes. The intimacy of a river cruise is the deciding factor for us. We have done an ocean cruise and after our experience with Avalon, will only do River Cruises in the future. Instead of 3000 people, there is 135, you actually get to know your shipmates, and have amiable companions on your excursions. Being able to be up on the top deck and be a part of going through the locks was also an important event. The crew and the sailors were always ready to answer questions and point out interesting items. Our cabin was great, from the time we sailed from Amsterdam, we had the sliding glass door open whenever possible to not miss a minute of the countryside! The only down fall was the low water level of the Rhine River which necessitated us changing ships mid-cruise, but the crew and staff made it seamless, they incorporated the change with our excursions for the day and we arrived at the other ship our luggage was in our room and all we had to do was unpack. We are deeply appreciative of the priority placed on safety, and not taking the risk of running the ship aground. Read Less
1 Helpful Vote
Sail Date: August 2018
Wanted to cruise on a river for the first time. Small number of passengers. Day tours. Got to see a Paris before and Zürich afterwards. Loved the peacefulness. Wanted a cabin with a bed that faced the river. Crew was great. Cruise ... Read More
Wanted to cruise on a river for the first time. Small number of passengers. Day tours. Got to see a Paris before and Zürich afterwards. Loved the peacefulness. Wanted a cabin with a bed that faced the river. Crew was great. Cruise director was great. Would like to see something done about the noise in the dining room. So loud at evening meal that we could barely hear the other people at our table. Appreciated the credit for having to bus us from one ship to another because of low water. We enjoyed the day trips off the ship in Germany. The city walking tours were just the right length. We enjoyed the trip to the Black Forest and the castles on th Rhine Gorge. We were able to relax and only do the things we wanted to do. We liked the Avalon ships. Had to get transferred from one to another because of low water levels.We have already booked another Avalon cruise. Read Less
2 Helpful Votes
Sail Date: August 2018
What a wonderful way to travel!! Avelon Waterways met all my expectations and then exceeded them. Every member of the crew was friendly and helpful and went out of their way to make sure we were comfortable and content. We ran into low ... Read More
What a wonderful way to travel!! Avelon Waterways met all my expectations and then exceeded them. Every member of the crew was friendly and helpful and went out of their way to make sure we were comfortable and content. We ran into low water levels on the Reine that required us to exchange boats so we could continue our travels toward Amsterdam. This could have been a major irritation but it was done so smoothly and professionally that it caused only a very slight change in our expected itinerary. We were extremely fairly compensated for the minor inconvenience. The tours were interesting and well done, with ample time to explore on our own at our leisure. The company offered a tour guide for "gentle walkers" at each port which was very helpful for those who needed a bit of extra time. Meals were delicious with enough options to please all palates. There was only one seating which meant there was never a feeling of being rushed to prepare for another meal service. Wait staff were friendly on both boats and made the meals that much more enjoyable. A final note, the crews of both boats had to efficiently get their passengers off their respective vessels, clean them, receive new passengers then do it all again 3 days later. We never saw any sign of any of them being irritated, disgruntled or rushed. The sign of a well run company is not how they perform when things go smoothly but when they don't. Read Less
Avalon Affinity Ratings
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