3 Helpful Votes
Sail Date: December 2018
Got bitten by bedbugs on the first night all over upper body. Cruise medical center refused to address the problem on Christmas Eve, unless I paid $95 for consultation on a problem caused by poor health condition and lack of proper ... Read More
Got bitten by bedbugs on the first night all over upper body. Cruise medical center refused to address the problem on Christmas Eve, unless I paid $95 for consultation on a problem caused by poor health condition and lack of proper maintenance and examination of bedding. I inspected pillows and found badly stained pillows obscured by pillow covers. The next day after I suffered these horrible red itching bites, I decided to inspect mattress also and discovered a blanket insert that had three dried blood stains, which was also hidden with a zipped cover over the mattress. It was disgusting! Again, we requested replacements. The overall ship is nice but everything shuts down by 11pm. You can't even get a hot dog from the outside Lido since the pools and outside area is completely closed and dark. No Karaoke for us lovers of this fun activity. The ship catered to selling high priced jewelry, terribly overpriced, if you have any knowledge of the cost of fine jewelry, which I have had for over 40 years. The best parts of the ship was The Lincoln Stage Performances and The BB King's All Stars band. It is a ship for the elderly who have no interest but to sun bathe and view overpriced jewelry and art. The Art Gallery was quite nice but I didn't bother to ask about the price of any of the wonderful paintings since I was convinced it would be as ridiculous as the jewelry. The jewelry auction proved my point. No one bid over approximately $1100 for any of the jewelry that was auctioned. The jewelry indicated pieces worth at least $28,000, with bids starting at around $18,000. In fact I said nothing but the guy who purchased the pair of earrings for the nearly $1100 must not have known he was being overpriced. No one bothered to bid on the over 20 or more items since they too must have realized it was overpriced. The ports that sold jewelry I believe were also a rip-off. In Cozumel you could possibly get a decent pair of cowboy boots at a reasonable price if you negotiated with the seller for Roger's Boots. Ocho Rios was a rip-off since you had to take a bus to beach and be charged for everything connected to it. No free rides here. The 7-mile beach had bad large graveled sand. Not comfortable for bare feet! I wanted to use an Expedia $100 onboard credit to purchase and monogram robe, but the guest service person, an Indonesian clerk, lied to me and told me no new robes were available for sale that I could use the credit towards. This turned out to be a lie, since my husband was able to order one to be billed to our cabin, with three letter free monogram, which was personally delivered to our cabin: 10033, by an apologizing guest services person. I was never offered any assistance for the painful and annoying bedbug bites and had to purchase skin irritation and abrasion cream as well as spray from the gift shop. The gift shop was also overpriced with items that should have cost much less. We are upper middle class people and are by no means tightwads, but the prices we encountered on this trip were ridiculous, including the price of the cruise, which offered very limited activities. No Broadway or Las Vegas style shows will you see here, even though the main stage is beautiful. What a terrible waste? The Main Stage entertainment was less than mediocre and short on time. The food was not the best, but good none the less. The overall staff attendants were excellent! However, we did not need two attendants @$14.50 each to be assigned to our small cabin, with small balcony. The person in charge of inspection of housekeeping should be heavily reprimanded for not instructing cabin attendants to inspect bedding for cleanliness, wear and tear --BEDBUGS! Never expected this on a relatively new ship. Horrible! There is no excuse for the heavily stained pillows or blanket or any other unhealthy bedding that I did not discover. We have been on many cruises throughout the years, but will never go Holland America again. Even the teenagers on deck were bored to death. I found them one night sprawled out on the outside of their so-called lounge or club area laying on the floor or doing whatever they could to keep from falling to sleep at around 11pm. I would never book this cruise again, even if I'm 100 years old. It would still be too boring for me. Read Less
2 Helpful Votes
Sail Date: December 2018
WORST Internet of the high seas!!! In this day & age of technology, I find this absolutely unacceptable! I tried paying for their "PREMIUM" internet and it was so atrocious. It's embarrassing that they even dare to charge ... Read More
WORST Internet of the high seas!!! In this day & age of technology, I find this absolutely unacceptable! I tried paying for their "PREMIUM" internet and it was so atrocious. It's embarrassing that they even dare to charge for the "service". I've been on Celebrity, Princess, Royal Caribbean, Crystal & Disney all in the last few years & none of their internet has been this pathetic. Seriously, there is no excuse for such terrible internet access when the other cruise lines can provide cruisers with far, far superior internet. I have to admit, it did REALLY hinder my enjoyment of the cruise since I do like my internet access. So, if you or your family members want the internet like I do (contacting kids/family at home, accessing websites of tour operators, streaming, opening emails & the links, etc.), I strongly advise against booking with HAL until they re-vamp & fix their "SHIP" internet ... pls replace the "P" with "T" as was so jokingly emphasized by one of their own employees. Another item that I do NOT like about HAL is their beverage package requirement that EVERYONE in the same cabin MUST get the same beverage package. This is absurd to me as not many people I know have the exact drinking habits. For example, I do not drink soda but one of my girlfriends did; also, my other girlfriend drinks wine while the other 2 do not ... so really, it forces everyone to order drinks a la carte just because we have different drinking habits. I find that as a big CON to cruise with HAL with friends and even with my spouse since we also have different drinking habits. However, HAL does try to compensate by allowing cruisers to bring their own wine, soda & water as carry on but I prefer purchasing beverage packages while cruising and not worrying. On a positive note, the food was good in the Dining Room. For interested foodies, I would rank it better than the Freedom of the Seas & Ruby Princess but not as good as Celebrity, Crystal or Disney ships. The buffet area foods are served to cruisers which has it's good points & bad points ... pros - it prevents cruisers with bad habits or kids from making unhygienic acts. cons - it often causes a back up in the buffet line. With regards to service, the dining room & stateroom service were very good. They were all very nice & cordial. In SUMMARY, do NOT book if you like to have internet access or if you have different drinking habits than your cabin mate. FOOD is good --- better than Freedom of the Seas & Ruby Princess but NOT as good as Celebrity, Crystal or Disney. SERVICE is good throughout the ship. For me, I do NOT foresee myself ever booking on HAL again when there are clearly better choices & better values available to cruisers. Read Less
4 Helpful Votes
Sail Date: December 2018
This was our second cruise on HAL. The first was a Norway cruise out of Amsterdam in June-July 2018. This time we decided to see (part of) the Caribbean by ship. Embarkation was a breeze even though we were a little late. We made it to ... Read More
This was our second cruise on HAL. The first was a Norway cruise out of Amsterdam in June-July 2018. This time we decided to see (part of) the Caribbean by ship. Embarkation was a breeze even though we were a little late. We made it to the Lido by 2pm and were pleasantly surprise to see lunch was still in full swing. Nieuw Amsterdam (NA) might be my favorite HAL ship so far. It is different than Koningsdam in many ways - most of which are "better" in my opinion. Here are some of the more noticeable differences that are "good." 1. Larger suites/bathrooms: The cabins are better on this ship. No side-saddle toilet. We were in Cabin 6089 and it had two sinks and two showers (one was a tub/shower combo) which made getting ready a breeze. The closet space was also better on NA. 2. Cooler, quieter main dining room: Dinners on Koningsdam took HOURS and were miserably loud and hot. Dinners in the MDR on NA were a breeze. 3. Better food quality: The food quality on NA seemed better but this might just be a supplier issue. The lobster tails on the gala night were amazing and both of our dinners at the Pinnacle Grill were superb. Try the baked Alaska!!! I feel I'm pretty much hooked on HAL and look forward to our third cruise with them. I feel they are a perfect fit for me and my husband. My only real gripe on this trip was an EXC excursion that was cut short and Ocho Rios as a destination. HAL should consider dropping Ocho Rios as the gauntlet of aggressive cabbies one must endure to leave the ship really sours the entire experience. Read Less
Sail Date: December 2018
From the moment we boarded this ship until we left we were treated so well on this cruise. All of the staff members went out of their way to provide top notch service. The cabin was clean, bright and spacious for a cruise line. We had a ... Read More
From the moment we boarded this ship until we left we were treated so well on this cruise. All of the staff members went out of their way to provide top notch service. The cabin was clean, bright and spacious for a cruise line. We had a partial view cabin but we were not disappointed as we could see the ocean every morning when we woke up. The cabin stewards did a great job keeping our cabin clean, put cute towels on our bed along with chocolate. When we were in the hallways our cabin steward always greeted us by name and asked if we were having a good time.The dining at night was excellent and the staff went above and beyond to ensure we had a great experience. There were many choices of food during the daytime, I really liked the homemade pizzas.There was plenty to do on board, the 2 pools, games, bars, casino, shows, trivia, bingo and even a 5k walk. We took advantage of so many activities throughout this cruise. The ports and shore excursions were so much fun. We traveled with our 21 year old son and he had so much fun, and he met quite a few people around his age. This is a top notch cruise line and not a party boat. We appreciated it being a little more on the quiet side versus some of the other cruise lines. We will definitely be back. It was a great cruise for older children and adults. Read Less
Sail Date: December 2018
The Nieuw Amsterdam looked like she was recently refurbished. The carpeting and upholstery looked fresh. The public areas were very clean. The crew was phenomenal in terms of service. The food in the main dining room was varied and tasty. ... Read More
The Nieuw Amsterdam looked like she was recently refurbished. The carpeting and upholstery looked fresh. The public areas were very clean. The crew was phenomenal in terms of service. The food in the main dining room was varied and tasty. Holland America provided numerous shore excursions for purchase. We chose the Jamaica City Tour, the Jolley Trolley in Georgetown, and the Chocolate Tour in Cozumel. All of these tours were interesting and suitable for senior citizens. There were many more action and snorkeling tours available in the ports. The entertainment was varied and amusing. The magician and comic were funny and the song and dance productions were excellent and professional. Some of the public areas were a bit crowded. We had to wait in lines for the buffet stations. The lounges were rather small. I would definitely book another cruise on this ship, but I would choose a different itinerary. Read Less
2 Helpful Votes
Sail Date: December 2018
This was our third cruise on HAL and my eighth (give or take) overall. We cruised on the sister ship Eurodam last year and this cruise and overall experience was nearly identical. Service is top notch in every venue - from cabin to ... Read More
This was our third cruise on HAL and my eighth (give or take) overall. We cruised on the sister ship Eurodam last year and this cruise and overall experience was nearly identical. Service is top notch in every venue - from cabin to dining room, Lido, and other places. Everyone is friendly and eager to please. This is the highlight of the ship. Food is also great, especially in the dining room. Dinner there was superb. Lunch and breakfast in the Lido was very good but not up to dining room standards. I would have preferred more breakfast choices like biscuits, gravy, and corned beef hash. Loved the smoked salmon though. BB Kings lounge was another highlight. Quality and vibe were just fantastic. Great sets including blues, jazz, and classic rock. A live music lover's paradise. The five piece orchestra was also very good, we saw them twice. We didn't go many activities or shore excursions. HAL is the true classic cruising experience but I would prefer a little more fun, especially on the pool deck during a Caribbean cruise. How about a live steel band or even some fun recorded music? You can still be classy but fun on deck. They did have a mariachi band one evening and they brought some fun to the pool deck. Overall, a great cruise for those seeking great service and food and a more sedate cruising experience. The crowd is generally older but still a fair number of familes and young people on board. Read Less
Sail Date: December 2018
The Entertainment was the highlight of the Cruise——-it was our first experience and even though we had some quite rough weather for 2 days , we had an amazing time. We met so many interesting people and were able to meet our ... Read More
The Entertainment was the highlight of the Cruise——-it was our first experience and even though we had some quite rough weather for 2 days , we had an amazing time. We met so many interesting people and were able to meet our favourite entertainers. It felt like we were back in Ireland! Can’t wait to go in 2020 and enjoy it all again! Gertrude Byrne does an amazing job , she greets everyone on arrival and is there to say goodbye.It is a very welcoming atmosphere and Holland America crew were amazing, nothing was too much trouble. We made many new friends on the Cruise and there were several people on board that we knew. We have told many of our Irish friends and anyone who enjoys music and dancing that this is the best .It was also very nice to have Catholic Mass each morning which was very well attended and especially Read Less
7 Helpful Votes
Sail Date: December 2018
This is just our second cruise so we are by no means any experts so read this review with that in mind. Check in was smooth and easy we were a bit late from delayed flight so we checked in around 2:00PM and it was not that busy. We ... Read More
This is just our second cruise so we are by no means any experts so read this review with that in mind. Check in was smooth and easy we were a bit late from delayed flight so we checked in around 2:00PM and it was not that busy. We also were able to access our cabin right away. Went to the LIDO for lunch and it was not so busy which we found out later in the cruise was not the norm. If you went at the peak times it was often very hard to find a seat. Cabin on the smallish side Suite 10033 but we chose the option where they choose the cabin for you so I guess we were lucky to have a view! No problem storing our stuff plenty of room for everything. Balcony was Ok met our needs, bed was comfortable. Room attendant Ron was very attentive and kept everything as we asked, was tipped well accordingly. Speaking of tipping one thing that really you need to watch is that they charged $ 14.50 person per day for what they call a hotel service fee. I found out later is a tip for all the crew! Not sure if this is mandatory or optional but it was on our card when we left, still waiting for an answer from Holland on that. Check the charges on your bill. Not crazy about spreading tips amongst all crew as some of them were not that friendly or helpful. Dining, LIDO was always crowded during peak periods if you went later, they started closing stations before the advertised time. We were waiting in line for a waffle one morning when the server left said he would back in a minute then never returned. We were them told 5 minutes later by another employee that the station was closed! A few unhappy people in line! Also got some cold eggs for breakfast that same trip. The food was average. A couple of times they had a special Prime rib, or oriental fare which was of a bit better quality. The Pinnacle steak house and the Italian dining options were very good, better food and service although wife was not happy about having to pay extra for sparkling water when you already pay $ 35 each to dine there! The MDR we only ate their once and was OK we tried a second time but was too busy and we doid not have a reservation. The hamburger joint `Dive IN` was good but busy! New York pizza was Ok. The service at the dining locations was hit and miss sometimes good other times not so much. The entertainment not much to comment we saw one show a magician show Freddie Fusion and he was funny; the show was good. Other then that only heard a few songs at BB Kings and they were quite good, couldn`t get a seat though the bar is quite popular and gets filled up fast. We did attend a America Test Kitchen session which was quite informative. Excursions - Turks and Caicos, Hummer ride was a lot of fun and the guides were quite good this was worth the experience. San Juan - Walking tour very interesting you see a lot of Old San Juan and the guide was very enthusiastic and fun. The dining experience at then end was OK, small portions and plastic knives and forks. St. Thomas, champagne cruise and snorkeling was good, the snorkelling was a bit disappointing but the cruise back and forth was quite fun especially when the champagne starts running! Half Moon Bay, We didn’t stop due to safety concerns about high waves as they tender you to Half Moon Bay All and all a cruise is what you make of it and realise everyone is trying to sell you something from the room attendant to the bar servers! Even in the gym they tried to sell shoe inserts! From our experience overall at vacation resorts and our only one other cruise this we consider an average experience, nothing WOWED us and we encountered the normal service issues. The mandatory tipping issue was a downer also. Read Less
Sail Date: December 2018
Good price,good timing for a getaway,previous good experiences with Holland America. Food and service is always good. BB Kings blues band plays in a lounge most nights 8 pc band always exceptional not just blues but 60’s Motown,and ... Read More
Good price,good timing for a getaway,previous good experiences with Holland America. Food and service is always good. BB Kings blues band plays in a lounge most nights 8 pc band always exceptional not just blues but 60’s Motown,and pop .Next to the casino is billboard 2 pianos and vocalists playing requests, old hits , some sing along.Casino is friendly not bad for a cruise ship. Lincoln Center on stage is the place for classical music. Cello violin and such.The main stage has a different act every night, although this is where HAL needs the most improvement The ships singers and dancers and show just ok. Acts such as comedian and or magician not very good. Four ports of call not bad for a seven day cruise. On this particular cruise we were unable to tender to their private island because of rough seas, but we have been there before it’s a great beach day with free bbq. Private beach set up really nice. They also have beach houses for rent which I never thought would be worth it for a half day outing. Read Less
Nieuw Amsterdam Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 4.5 3.5
Public Rooms 4.5 4.4
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 4.5 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

Find a Nieuw Amsterdam Cruise