Sail Date: February 2019
I needed some cruise credits in my quest for Elite status, so I booked this 5 day trip to Cabo San Lucas, Mexico out of San Pedro, California and traveled solo. I'm 56 and married now for the past three years, so I don't usually ... Read More
I needed some cruise credits in my quest for Elite status, so I booked this 5 day trip to Cabo San Lucas, Mexico out of San Pedro, California and traveled solo. I'm 56 and married now for the past three years, so I don't usually get to go by myself anymore. Embarkation was flawless. I was very surprised not to have to wait in a "holding tub room" and within 10 minutes I was on the ship. Our rooms were not ready yet until 1pm, so I headed up to the buffet on deck 15. I thought the food quality was very good compared to the many other Princess Ships I have booked in the past. See, I know you guys can do it if you have the right management in place. The crew attitude and vibe of the ship is very nice. I decided to dine every night in one of the alternative restaurants. For $29, you can hardly beat the service and cordiality and relationship you build with the folks in the Crown Grille and at Share. If anything, it's just a bit too over the top. No fewer than six people asked me how my black and blue onion soup was. Did notice that some days it was just good and other days amazing. Consistency issue? The meat quality is more variable than I would like, but still pretty good, I'd give it a B+. Booked the Sanctuary the entire time. This was good at times, not so good at others. Basically the staff don't pay much attention to the passengers and it's not clear if you need to wait to be seated on your chair/bed or if you can just walk in. One day I got a glass of lemon water (as opposed to water with a little lemon) and an order for lunch taken, the next day was completely ignored. It was also quite cold up there the first and last days of the cruise - which of course they can't help. There's a policy in place I was previously unaware of as regards your room cabin - they won't clean it unless you are out of the cabin. I tend to work in the cabin in the mornings of bad weather days, and you should be aware of this if you are a business person. It would have been nice to know this when checking in to the room or at least see this policy in the stateroom handbook. The cabin attendant was a bit insistent on this. I went to the Purser's desk and they printed out a copy of this policy for reference as I wanted to hear it directly from the cruise line. I am glad some other cruise lines aren't picky about this - it would be tough if you had a senior or mobility impaired person who couldn't always make it out of the cabin in the morning. What gets refurbished and/or not is a bit mysterious to me. I'm guessing they have priorities. As far as I can tell, the bed was new (one of the new Princess beds). I had a "premium balcony" cabin that had a *huge* balcony. (Every day the steward would stack the deck chair on top of the foot rest. Bit of a mystery, so it won't blow away?) The room contains only the bed, a desk, a chair and a small table. Previous balcony cabins also had a sofa - not sure where that's gotten off to particularly in a "premium cabin." Ship has quite a few rusty spots and - this makes me laugh - the Promenade deck does not go all the way around the ship. I'd really like an enclosed deck for walking around the ship. Seems like it's easy to get lost - the Feng Shui not so good, kind of clunky on this ship. The Internet was hit-or-miss. I signed up for the daily package of unlimited Internet which is a new-ish thing. Sometimes it works great, sometimes not at all. I think it's a bit under-powered for the true Medallion Net experience (which has not been implemented yet) - heads have probably rolled and I am betting they are looking for a solution. Also, don't expect to use Sling TV outside the USA - it's blocked. Was successful streaming some Netflix shows. Tried to order room service on their website - nothing ever was delivered. Someone called to confirm all of my specialty restaurant appointments at 8:00 a.m. That seemed unnecessary and was not pleased about that. Tried to take a hot bath in the middle of the day a couple of times - no hot water. Did come on later. Probably cabin specific. Also my AC was not very good - but a quick call to engineering fixed that. Really these are small points, most of which could be fixed by better hotel and restaurant management. I had a good time on this cruise and would do this itinerary again. When you do California in February - bring your fleeces, it's a bit chilly and/or rainy. Read Less
Sail Date: February 2019
It was a good itinerary and list of ports for a quick cruise. Weather was great. It was convenient to get to and from the LA cruise port. The ship was well maintained and clean. The embarkation process was as good as it gets; no wait, ... Read More
It was a good itinerary and list of ports for a quick cruise. Weather was great. It was convenient to get to and from the LA cruise port. The ship was well maintained and clean. The embarkation process was as good as it gets; no wait, no lines, and efficient. The meet and greet at the airport was handled well. Disembarkation was equally efficient. The food at the Horizon Court had great variety and quality. The horizon court was very clean. We love the ocean and the fresh air while getting to visit ports we want to visit. However, overall Princess Cruises has continued to decline. We have been on 20 cruises with Princess and have watched service and entertainment continue to decline over the years. Understanding that the cruise line is trying to hold fares down, Princess has clearly lowered their standards for service and entertainment to meet their cost goals. We have seen little declines in each cruise we take. We travel on other cruise lines, and cutting back is not unique to Princess, it is just we have been on Princess ships for more cruises and more often, so it is very noticeable With the invent of drink packages, bar service has declined to the extent you can't get the value out of the packages. You won't find enough waiters to get a drink and get the value out of the package. Plan on trying to find an open bar to do self service waiting. (The bar service in the open decks was practically non-existent.) It is really not worth taking buying a drink package. The entertainment has also declined over the years to a new low. The quality of the entertainment was poor compared to the past and the number of activities and shows on board has been significantly reduced The production shows have moved to bare bones props and themes. production shows are put on on a bare bones budget apparently. The number and variety of bands/musical groups has really been cut back. They have cut back on the number and variety of entertainers apparently to cut cost. The number of shows has been significantly cut back. Even with the reduced activities on board, the cruise staff came late and ended activities early. One activity they didn't bother showing up for and made no announcement that the activity was cancelled. Cruise staff really didn't seem enthusiastic about leading activities. The cruise director was telling old cruising jokes that have been circulated for 15 years; nothing original. The dining room experience has significantly changed. Anytime seating guests are brought in and seated in the middle of traditional seating in the same dining room right between traditional seating guests. It was disruptive to the waiters and to the traditional seating guests that were in the middle of their meal. The quality of the food in the dining room has declined to the point that the Horizon Court has better quality and better variety than the dining room. We have traditionally enjoyed the formality of the dining room and the quality of the service, but the standards have slipped for service and stated dress codes for the dining room are not enforced (any dress is acceptable even on formal night including shorts). The waiters in the dining room are stretched over many tables spreading them really thin. Read Less
Sail Date: February 2019
This cruise was just at the right time, went to a few ports that we have not visited yet and was priced right. This was our first cruise on Princess and we were anxious to see how it compared. First impression was that it was a beautiful ... Read More
This cruise was just at the right time, went to a few ports that we have not visited yet and was priced right. This was our first cruise on Princess and we were anxious to see how it compared. First impression was that it was a beautiful ship, fairly easy to figure out where to go and how to get there and had a good mix of cruisers...young, middle aged and seniors. Our first day we decided to go to the presentation they had for first time Princess Cruisers. We filled out our attendance card and found the Explorer's Lounge where the presentation was to be held. We put our card in the box and found some seats and were impressed with the Cruise Director and her staff. Towards the end of the presentation they had a few drawings for prizes and we won an upgrade to Elite Class for the entire cruise! So we got to dine in the Club Class area, got our laundry done for free, free liquor set up in our room, etc. What a wonderful surprise! And from what we experienced, definitely worth the upgrade ... the food is so good in the dining room - we didn't bother eating anywhere else. All in all it was a great cruise, wonderful service and we would definitely go on Princess again. Read Less
Sail Date: February 2019
What an amazing experience we had! Embarkation – We drove to San Pedro from Phoenix. Started out around 0330, a couple of gas and restroom stops along the way. We did not have a hard time finding parking at all. We parked right ... Read More
What an amazing experience we had! Embarkation – We drove to San Pedro from Phoenix. Started out around 0330, a couple of gas and restroom stops along the way. We did not have a hard time finding parking at all. We parked right across the terminal building. We got there around 0930, sat inside the terminal and waited until about 1030, when they started processing passengers. The staff were very helpful and after about 30 minutes, we were onboard this magnificent vessel! The cabins weren’t ready yet, so we went to the International Café to eat, and soon after went to the Lido deck to check out the buffet. We also went to look for our Muster Station. At 1300, an announcement was made that the cabins were ready. We headed to our cabin, put up my door decorations, then after about 10 minutes, our luggage arrived. Cabin: The room was bigger than I thought it would be. Our Oceanview was unobstructed, so we were able to look out our big window and that was so awesome! The bed was comfy, and our Steward Johnny M. was absolutely amazing! He accommodated my requests throughout our stay and always greeted us with a smile. We requested for 2 robes and got them, too. I would definitely recommend bringing an air freshener, though, because there’s no vent in the bathroom. Food: I really don’t understand all the negative reviews about the food here! They were all excellent. We dined at the Horizon court, Salty Dog grill, Slices, Michaelangelo, and Da Vinci. We opted for Anytime Dining, but never waited more than 5-10 minutes for a table. True, sometimes we shared a table with others cause the wait line for tables for 2 were about a 20 minute wait and we were in a hurry to watch a show. Well one night, we enjoyed the company of our tablemates that we didn’t even make it to our show. It was so fun to get to meet others. Their selections were excellent, and I often found myself ordering two appetizers and two dinner plates, which hubby and I shared. The desserts were also great, not too sweet. Our servers were amazing as well – Noni G., Ferdie A., Samuel E., Roy, and a slew of other great staff. The receptionists always smiled upon greeting all the guests. Horizon court – you usually have to walk through to find an open table, but so many others were willing to share their table with us, and we did the same when we had extra seats. I had asked for a special fish sauce and staff got it for me two times from their own staff kitchen. We did not do any Specialty Dining, nor order any specialty or alcoholic drinks. The only thing we spent money for was Gelato, and that was $1.50 for three scoops (oh, and a souvenir magnet). Now where can you go and find gelato for that price? Also, the coffee and specialty coffee they had like fraps, mocha, etc, the prices were not that expensive. In fact, we were pleasantly surprised at how low they were priced. They looked really yummy. We didn’t order them, though, because I’ve always been fine with just water and the occasional iced tea (which was good, too). On our last day, we ordered lemonade and regret not doing that earlier during our cruise because the lemonade was very good! Shows: We watched almost all of their shows, except for the country shows. We attended both auditions for The Voice of the Ocean, and that was a lot of fun! Yes, get there about 20 minutes early to get good seats, just like you would at any other show. The Cruise Director and her staff really put on good shows. Activities: We didn’t travel with children, but we signed up for Discovery @ Sea Planetarium, and that was a good experience. Sign up early so you don’t run out of the limited space. The times to sign up will be on the Patter. We also attended a Stargazing session, and it was amazing! We went to the very top of the ship and got a lecture about the solar system. Movies Under The Stars: This was my absolute favorite! All the movies shown were fairly new. Heck, I even went even though I’ve seen the movie! Staff was going around offering pizza. There were flannel blankets to keep you warm. Excursions: At Cabo, we booked the pirate ship snorkel excursion. That was great, too. Their excursions are very well organized. We got tickets to all 3 excursions on our first night. It told us where to meet, what time, and any special instructions like clothes to wear or bring. At Mazatlan and Puerto Vallarta, we did the city highlights tour. I thought it was a great way to see Mexico. Lots of art. I would say that the only bad thing was the street vendors trying to sell you their goods, but that is expected of all tourist spots. Disembarkation: We set out our luggage on the last night. We got a newsletter that told us where to go at a particular time. That went smoothly as well! I can hardly wait for our next cruise on the Ruby! I am a fan, and I know you will be, too. Read Less
Sail Date: February 2019
Excellent costumer service, great entertainment, friendly personnel, nice facilities and a lot of more good things to say... I had a lot of fun at the onboard activities, every day I enjoyed the performance of the mariachi band “Los 3 ... Read More
Excellent costumer service, great entertainment, friendly personnel, nice facilities and a lot of more good things to say... I had a lot of fun at the onboard activities, every day I enjoyed the performance of the mariachi band “Los 3 Brillantes” & the Walker Black Duo at night, and they were amazing. “Los 3 Brillantes” played many of puertorrican popular songs; they made me feel at home. Every time that Mario Lee Gonzalez saw me around welcomed me saying: 'La Boricua" or "Puerto Rico" that made me feels really special. Walker Black Duo played all our songs requested and I was surprised when I hear James Dulin playing and singing "Oye Como Va" a Spanish song it was impressive, this gentleman play the guitar just like Santana, also he used Spanish phrases while he was performing other days that was a plus and Angela delight us with her beautiful voice and grace. Angelo our room attendant kept our room impeccable all the time and our favorite waiter was Jose Lezama during the day and at night was Leidi Cuesta they were simply amazing. These vacations were absolutely unforgettable; thanks to the entire Princess Cruises crew for making it so memorable. Read Less
Sail Date: February 2019
We thought it would be a much nicer cruise. The ship was beautiful however we found the crew to be very lazy, especially in the buffet where we had to constantly ask them to clean off the tables, they seemed to just stand around and talk ... Read More
We thought it would be a much nicer cruise. The ship was beautiful however we found the crew to be very lazy, especially in the buffet where we had to constantly ask them to clean off the tables, they seemed to just stand around and talk to each other in their native tongue, I think that was especially rude and should not be tolerated by the ship, Getting on board the confiscated our 2 way radios claiming it would interfere with the ship's navigation. This was our 28th. Cruise and we have taken the radios on at least 25 cruises and never had this happen before. There were many other things that added to a lot of aggravation when you should be having fun on your vacation instead of aggravating. All things considered I don't. Think I will go with Princess on another Cruise. Also the food left a lot to be desired, for example. One night in the dining room they had what was supposed to be filet mingnon, the steak was so tough I had to send it back and I ordered Linguini, which turned out so overcooked that I could not eat it, I think they were mad because I sent the steak back. Read Less
Sail Date: February 2019
Enjoyed the warm weather. The Ruby is our favorite ship. Staff is friendly and professional. Relaxing in Skywalker with a book, sipping wine in The Vines or drinks in Cooners... so enjoyable. There is always a game of Trivia in one of ... Read More
Enjoyed the warm weather. The Ruby is our favorite ship. Staff is friendly and professional. Relaxing in Skywalker with a book, sipping wine in The Vines or drinks in Cooners... so enjoyable. There is always a game of Trivia in one of the clubs... testing the memory and brain... lots of laugh. One can always be entertained with people watching or the activities the crew has on the fifth deck. If one forgets to pack a book there is always the library. Movies movies and more movies... whether Under the Stars or in ones cabin... the latest movies are offered. For fun and shopping... the twice a cruise big sale... reminds me of a sale at Macys...lots of deals! The shopping in stores... one can find almost anything one forgot to pack plus souvenirs. Oh the ports... entertaining and great shopping. Give me a cruise on the Ruby... 100% great cruising! Read Less
Sail Date: January 2019
Seasoned cruisers with family wanted to try a new cruise line. The ship was fine- cabin a little small but nice balcony. Super great cabin attendant Robalito. Just a terrific helpful guy. Cabin was very clean and he made sure were ... Read More
Seasoned cruisers with family wanted to try a new cruise line. The ship was fine- cabin a little small but nice balcony. Super great cabin attendant Robalito. Just a terrific helpful guy. Cabin was very clean and he made sure were happy with his services. The ship is nice and there was always deck chairs which was super. The deck guys actually removed towels that appeared to be saving the chairs and replaced the towels with rolled up ones that signaled the chair was vacant. First night in formal dining was terrible service with over a 35 minute wait for ANYTIME. The hostess was at best cold and non personal. Second night-same hostess, same wait time, same attitude. But the service was personal and good. The ANYTIME dining is all we ever do and this ship sure had a screwed up system. Always a long wait for formal dining. Not a buffet guy much, but their service was terrific and the servers were super-cleaning tables, getting drinks and very attentive. I like the idea I could order wine at the buffet. If it wasn't for the servers there I would have reduced the gratuity for the servers. There are a lot of games inside with little deck activity. It just wasn't FUN and rather slow slow paced. The production shows (20 did nothing. I detest comedians as they can't seem to tell humor without being vulgar but A J on this ship was hilarious and clean. They had a guy do Billy Joel and he was good. But the rest of the stuff was less than OK. The cruise director was great and worked hard to be visible and outgoing-one of the best. Bartenders could not make a simple mixed drink without screwing it up. I'm sure they could make the fancy ones but simple (whiskey coke- brandy water)- I guess they don't look at labels. We will not be back on Princess lines. But the sad thing is i don't feel cruise lines care about your opinion. We have cruise twice a year for years and years and they all continue to cut back on things and over work their employees. They are like the airlines- higher fees less service and quality. Surveys should help cruise lines- but-I don't think it really matters as long as people keep coming. We love the water so we will continue to cruise and suck it up. Just not this line. Read Less
Sail Date: January 2019
The ship and the itinerary were just what my wife and I wanted. We arrived a day early so we could poke around the shops/restaurants in Long Beach. Transfer to the ship was very easy. Our cabin was midship in case of stormy weather. We ... Read More
The ship and the itinerary were just what my wife and I wanted. We arrived a day early so we could poke around the shops/restaurants in Long Beach. Transfer to the ship was very easy. Our cabin was midship in case of stormy weather. We had a balcony and we spent quite a bit of time there watching the sea. Princess has equipped the rooms with new beds which slept very well. The ship has just returned to service after "freshening up" . Everything looked virtually new. Our first night out, we had dinner in the dining room and frankly, the food was mediocre and the service poor. Both the food plus the table service got better. We elected to visit some of the Premium dining and those were of very high quality.(I had a great Ribeye) We also picked one shore excursion in each port. In Cabo San Lucas we took the trip to Todos Santos which is about an hour inland. This town also has the famous Hotel California mentioned by the Eagles and where we had lunch. It was nice to get away from the port and there were far fewer people on the tour which made it more enjoyable. The weather was very nice at all of our destinations. (75 to 85 degrees) Mazatlan came the next day and our excursion was downtown on Segways. (very easy to learn to manuever) On Wed our final tour in Puerto Vallarta was whale watching from a high speed Zodiac. The guide was knowledgeable and we saw many Humpback whales. The Zodiac was much faster than the other boats which allowed us to cover lots of ocean in a short amount of time. Following Puerto Vallarta, we had 2 days at sea . We got lots of pool time and the food was much better than the start of the cruise. Disembarkation/ Customs was a snap and we got to LAX with hours to spare for our flight. We would definitely go back. It was so nice to wear shorts and sandals for a few days. Read Less
Sail Date: January 2019
Background We are Darren and Cindy in our late 40’s and early 50’s from Great Falls, Montana. We have been on 8 cruises to the Caribbean, Alaska, and a California Pacific Coastal. We began looking for cruises in the late fall of ... Read More
Background We are Darren and Cindy in our late 40’s and early 50’s from Great Falls, Montana. We have been on 8 cruises to the Caribbean, Alaska, and a California Pacific Coastal. We began looking for cruises in the late fall of 2018 for January 2019. Montana can be very cold and dark in the winter months and late January was an ideal week for us to travel in 2019. We were pretty set on this last week in January yet decided to wait until after the “final payment” date to seriously consider a cruise. In early December we narrowed it down to a couple of “last minute” options. The deals were pretty good for a 7-night Caribbean cruise with a variety of companies, but the airfare per person from Montana to Miami or Fort Lauderdale, FL was going to be more than the cruise. OUCH!! We generally prefer Celebrity Cruises, yet we also were considering a Mexican Riviera cruise with Princess since the price of the cruise was excellent and the airfare was going to be less than A THIRD of the cost to fly to LAX compared to Florida ports. Eventually about December 17 we committed to the January 26 Ruby Princess. The “Drop and Go” deal was the lowest price we have EVER paid for a balcony stateroom cruise (no perks included). We purchased a “Balcony Guarantee”, made our airline reservations, and a pre-cruise night at the Hilton LAX the same day. This was our third cruise with Princess. In the past we have always had a good experience with them. Admittedly, when booking a “guarantee” cabin, you need to be prepared to be satisfied with the worst cabin in your category. For us, the worst possible balcony cabins would have been a cabin under the fitness center/treadmills or a cabin with the balcony just above or near a smoking section. About two weeks later, we were assigned R-504, a perfectly acceptable balcony stateroom mid-ship. Goals: For us, the goal for the cruise was a week of sun, warmth, and relaxation with good food and wine in a casual (yet upscale) environment. We made a couple of decisions pre-cruise which would help us with this goal. 1. We like Good Food. On our past Princess cruises, the food in one of the Main Dining Room was always fine considering the amount of people the main dining rooms must feed within a couple of hour period. With some of the money we saved flying to LAX as opposed to Florida we chose to reserve EVERY evening in the Specialty Restaurants (Share and Crown Grill) on the ship which we could do for about $200 per person. 2. We like Good Wine. Each stateroom can carry on 2 bottles of wine per stateroom for in room/balcony consumption. For us, we considered the $15 corkage fee Princess charges for guests to bring additional wine on board to drink in the dining rooms/restaurants to be a VERY GOOD DEAL. 3. We planned to book the Thermal Suite in the spa for the entire cruise. We had purchased it on one of our Princess Cruises in the past and were very happy with it. Pre Cruise and Embarkation We flew from Great Falls, MT to LAX via Seattle on Alaskan Airlines. We left Great Falls in a blizzard but landed on time in Seattle then onto LAX on time as well. We stayed the night before at the Hilton LAX and were pleased with the room and hotel. The Hilton ended up being a good hotel for us since it offered a variety of light dining options for Friday night. Since it was warm on Saturday morning and since check out was not until 12:00 noon, we spent some time by the pool in the morning, then arranged a ride to the San Pedro Cruise Terminal. We shopped at Purdy’s wine/liquor just a block away from the Hilton. We bought and carried on 6 bottles of wine 3 white and 3 red and paid the corkage fees. For us this was a good deal since the wines were about $20 each and corkage was $15. The wines would have easily been $80-100 on the ship. We left the Hilton about 11:00am on Saturday and were at the pier by 11:30. We checked our luggage outside. Check in at the desk was easy and trouble free. In fact, at 11:45 there was not a single person in line. We boarded the ship shortly after we arrived. Our room was ready at 1:00pm. Our luggage arrived shortly after. Stateroom R-504 R-504 is near the mid-ship elevators and under the pool deck. Actually, it is immediately under a dining area for the pizza, ice cream station. The room was very clean and updated from the recent dry dock. There was new carpet, TV, mattress, etc in the room. There was some significant noise from the pool deck (table area) all day long. In general, it did not bother us too much and we got used to the noise. If we were to ever book a cruise on Ruby again and choose our room, we would never choose R504, yet for the “balcony guarantee” and the price, we were satisfied with the room. Storage space – plenty of storage space for us and our stuff Bed – We both found the bed very comfortable Staff – Our Room Steward (Glen) was very pleasant and kept our room well stocked and spotless. The room staff work hard, and we appreciated their work. Food Share by Curtis Stone – We booked reservations before the cruise on night 1, 3, 5, and 7 at Share. While the menu is somewhat limited, we consider this the best Restaurant on the ship. The service was exceptional and would highly recommend it to others. We never found Share to be crowded and wondered by more people do not book this restaurant. Crown Grill - We made advance reservations for night 2 and 4 (which ended up being nights 2 and 6) at the Crown Grill. We think the Crown is a step up from the Main Dining Room and the steaks (or seafood) good. International Café – We had a coffee card from our last cruise and the coffee and tea selections at the Café were again excellent – For us, the coffee package is worth it. The sugar-free deserts at the Café were also excellent. Buffet – We rarely ate in the buffet Chef’s Table – We were invited to dine at the Chef’s table Spa/Thermal Suite Once on board, we purchased the Thermal Suite pass at the Spa for the entire cruise. For us, the cost of the suite is well worth it for its heated tiled lounges, multiple steam rooms, and relaxation area. Sanctuary - We booked the sanctuary area for most afternoon's of the cruise and found it a wonderful and quiet place to relax Read Less
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 3.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 4.0 4.2

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