Sail Date: November 2018
Just completed a Mexico Riviera cruise on the Ruby Princess on 12/1/18. I have cruised many times on various ship sizes and found the Ruby to be a great cruise. I've read the less positive reviews from cruise patrons the previous ... Read More
Just completed a Mexico Riviera cruise on the Ruby Princess on 12/1/18. I have cruised many times on various ship sizes and found the Ruby to be a great cruise. I've read the less positive reviews from cruise patrons the previous week. My experience again reinforces the fact that some so called "seasoned cruisers" could not be satisfied unless sailing on a brand new luxury class ship catering only to whatever wish or whim that might come to mind as the sole passengers Princess do a fine job for the demographic they serve with amenities and service expected Of any cruise at this price point. My cruise on The Ruby met and exceeded expectations I had for food quality, entertainment and ports of call. Embarking and disembarking were seamless. Princess have this down pat in San Pedro. Overall ship condition was good. All public areas were operational and clean. Ships crew were great. The average age of passengers on my cruise was 55-80. I have seen on many cruises that this demographic can be challenging when expectations of cruise passengers in this group can be challenging to say the least. The Ruby did a fine job and I'm looking forward to an Alaska cruise in April on the Ruby. Read Less
1 Helpful Vote
Sail Date: November 2018
My husband and I booked a cruise on the Ruby Princess to celebrate our 40th wedding anniversary. We booked a suite R402. The room was lovely and spacious, although it could have been refurbished a little because of the wear and tear, but ... Read More
My husband and I booked a cruise on the Ruby Princess to celebrate our 40th wedding anniversary. We booked a suite R402. The room was lovely and spacious, although it could have been refurbished a little because of the wear and tear, but we were still pleased. We arrived on the ship in Los Angeles and proceeded to purchase the all inclusive beverage package. We then went to the buffet. We went back to our room to freshen up and enjoyed the evening in the casino. The following day we celebrated our anniversary and had purchased a dinner for 2 at the Crown Grill. We had also been notified that our travel agency purchased a meal for the 2 of us at the same location. We were thrilled, then our meal arrived. I ordered a filet, medium rare. The filet was dry and overcooked. I did not say anything because I did not want to spoil the evening. We decided to give the Crown Grill another try the next evening. I ordered the rib eye steak.....same condition as the night before. By that time we decided we would not dine in that location for the rest of our cruise. We met many people while celebrating and exchanged some very interesting stories. On the 3rd evening we dined at Di Vinces'. My meal was pleasant, but my husband ordered the surf and turf that was listed on the menu under the Crown Grill. His steak was prepared as ordered, but the lobster tails were burnt. When we retired for the evening, we had reported that the drain in our shower was clogged to our room steward. The next afternoon the room steward had inquired if our drain was clear and I informed him it was not. I reported it myself to guest services. The drain was cleared and the ship offered us a credit for our inconvenience which we accepted. We decided to try the buffet. It appeared that the selection of food was the same, but the chefs had just switched the kinds of pastas but not the sauces. We heard numerous people around us complaining of the selection as well. One evening I requested that my husband go to deck 5 to select a dessert for me. He came back to the room empty handed and said that there were 3 employees behind the counter chatting away while my husband and a few others were waiting to be served. My husband decided not to wait until the employees finished their personal conversations and came back up to our room. I spent a lot of time at the Roulette table and did quite well at the end of the cruise. There was an Asian female bartender working there on one of the nights and she was not very friendly or pleasant. I feel that when people book a cruise, they look forward to having a relaxing time and be treated with respect. Maybe she was having a bad day or perhaps, did not like her job, but whatever the reason, she had to be trained on basic customer service. I have cruised a total of 10 times, six with the Princess and my experience was not what I had expected. We ran into some bad weather going home and the ride was pretty bumpy. I realize that the cruise line does not have control of the weather, but they do have control over the other issues I have mentioned. In the past I have always raved to anyone who wanted to know what cruising was like, unfortunately my 40th wedding anniversary cruise will not be one that I intend to rave about. Read Less
2 Helpful Votes
Sail Date: November 2018
Embarkation: Arrived around mid day. Checked in and immediately walked on board. Excellent! Food: Buffet was generally good with a wide selection of dishes. Omelettes at breakfast were excellent. Pub lunch - servers were confused ... Read More
Embarkation: Arrived around mid day. Checked in and immediately walked on board. Excellent! Food: Buffet was generally good with a wide selection of dishes. Omelettes at breakfast were excellent. Pub lunch - servers were confused and made many mistakes. The fish on the fish and chips plate were a bit greasy. Dinner - The first two night the service was terrible. The assistant waiter seemed to be completely confused - could not find wines on the wine list and in one case gave a guest a chardonnay instead of a moscato and when told by the guest that it definitely was not Moscato, argued with the guest that it was. Plates were put in front of the wrong guests, extremely slow with long wait between courses. On the second night, spoke with the head waiter and told him everything that was going wrong. I also pointed out that we were a group of 12 and my wife was the travel agent and some of the group were first time cruisers who may become last time cruisers if this went on. I was very polite with he head waiter and he promised he would fix it. The next evening, the service was what I would expect from Princess and improved exponentially from the first two nights. The head waiter had added an additional experienced waiter to mentor and keep track of the two other waiters. I thanked him for fixing the issue. Despite the initial service issue, the food in the dining room was excellent throughout, I would suggest to those who think the food wasn't good, if your palette is used to fried chicken and meatloaf then eat in the buffet or try a different type of vacation. Entertainment: For what little we saw it was generally good but a bit loud in the bars making conversation difficult. We all thought that and our age group ranged from 30's to 70. Ports: We did not do any excursions since most of us had been there before but we had a great time at teach port. Cabin: Some of us had mini-suites and the rest had balconies - all with the sip and sail package which included free total beverage package! Cabin steward was very good. No complaints about anything else. We all had a great time on this cruise and the first timers will definitely do it again! I gave 5 stars because although there was an initial issue with dinner service it was fixed promptly and to our satisfaction. If something is wrong, don't wait until the end of the cruise and then post a negative review - get it fixed and if it's not fixed, then post your negative review! Read Less
Sail Date: November 2018
We have taken many cruises and have been on most of the lines. I don’t expect Princess to be in the ranks of Crystal, but certainly should be better then Carnival since it is their “Premiere” line. First of all the ... Read More
We have taken many cruises and have been on most of the lines. I don’t expect Princess to be in the ranks of Crystal, but certainly should be better then Carnival since it is their “Premiere” line. First of all the ship is old and just came out of dry dock so we expected it to be updated. The only upgrade is the room key and hallway monitors which seemed high tech. Other then that the cruise was horrible. The room creaked and cracked at any wave. We thought the window was going to fall off. We had difficulty sleeping 4 of the seven nights. Don’t expect to get any work done. The internet service was a joke. Barely any connection and at their prices they internet should work flawlessly. For example, to get an email takes 5 minutes of time. Also their cellular at sea is horrible too. Barely any connection. Satellites need updating for sure. Food was marginal at best. Maybe a 5. Not terrible but not as good as Celebrity and also not even as good as Carnival, their less glamorous line. Service was bad too. Seemed like the staff was doing you a favor to serve you. Food the last couple of days in the dining room was better so it seems they save that for the last day or two to help the reviews. Don’t expect to be amazed. Burgers were not so good on the deck and if you want a decent burger, they charge 5 dollars. And that burger is not even that great. It’s not the money, it’s the point. On Carnival they have Excellent burgers on deck for FREE. How hard is it to make a burger? In the international cafe they even charge you for simple Coffee. What? I get that if you want a latte they charge you but black coffee? Come on. Seems they are only concerned about making the extra money rather then making passengers happy. Don’t think I’ll be taking another Princess Cruise again. Read Less
6 Helpful Votes
Sail Date: November 2018
We sailed on Ruby Princess during Thanksgiving week 2018. Ports of call were Cabo San Lucas, Mazatlan, and Puerto Vallarta. Weather was nice and warm other than the first and last sea days which were noticeably cooler. We reserved a ... Read More
We sailed on Ruby Princess during Thanksgiving week 2018. Ports of call were Cabo San Lucas, Mazatlan, and Puerto Vallarta. Weather was nice and warm other than the first and last sea days which were noticeably cooler. We reserved a balcony cabin on Caribe deck 10, had very large balconies compared to higher decks. Steward Ryan was very nice and helpful, he obtained synthetic pillows for me since I had a feather allergy. Rooms were spacious with plenty of storage and a refrigerator. Ice bucket in the fridge was refilled daily. I found the shampoo/conditioner combo in the shower was better than what's supplied in many hotels. Shower gel is also supplied and a tube of lotion. Beds were very comfortable. TV's were very large with lots of programs and movies on demand. Hubbie brought his own water kettle with auto-shutoff feature to make his coffee, and it was not confiscated, but we always unplugged it and put it away after use. Ships other areas were very clean. Service was generally very friendly all around the ship, perhaps a few that were too busy to take note of needs without being flagged down, but no apathy or rudeness was experienced. Heard complaints of excessive sales, but was never directly approached by anyone other than the photographer and my massage therapist, who were not overly pushy, just offering opportunities. There is a also free 30 minute stretch class also on the first and last sea day and the instructor took the first 15 minutes as an opportunity to try and sell Good Feet insoles. I was curious and so this didn't bother me too much either. However the princess patter seemed to have a huge number of items listed that I suspect were "sales oriented", and we just avoided attending those events. Food on board was very good. While I didn't have any particular food or meal that was mind blowing (we've been around the block a bit in the food world), we enjoyed all that we ate. The duck was delicious, I was even pleased by the turkey served on Thanksgiving which I assumed would be dry and tasteless. I think they brined it. In general the food is underseasoned, but with good reason as to not harm anyone's health, there are always saltshakers on the tables. We ate at the Salty dog the first night and the dishes were creative and tasty. Some descriptions were unclear though, so make sure to talk them over with the server to avoid disappointment. Pub lunch on the first sea day offered many British dishes were were not familiar with. I should have tried the steak and kidney pie, but was craving fish and chips. Share was good and creative, but not mind blowing for us. Liked that they had a vegetarian 6 course option and liked that their wine list was different than the main dining room, and the quieter atmosphere than the main dining room. Tea time at 3PM in the dining room had lots of tasty sandwiches, scones and deserts, a full meal actually. Wish there were more entre options at breakfast in the dining room, so we more often preferred the buffet for breakfast. We never ate in the buffet for lunch or dinner so can't comment on the quality of that. Don't love the hectic nature of the buffet much. Food at the international cafe in the piazza was really good, best salad dishes of the cruise and changed daily. My one and only pet peeve about the cruise was the super tiny wine glasses. Even in Share, they served the wine in a more delectable thinner rimmed glass, but it was still so small it didn't allow for aeration unless they only put 3 oz of wine in it (which is what they did when I ordered a glass of Chardonnay, and never got the other 2 oz of wine.). Vines has some proper bordeaux glasses (Reidel), and even let us use a couple for a special bottle we brought on board, but we had to leave the glasses with them and could not take them into the dining room. To compensate for this issue we started telling the wait staff we'd like to use the water glasses as our wine glasses ( as they had a little larger bowl), once our waiter disappeared and showed up with the glasses used in Share, and another time they showed up with the glasses from vines, though it was Thanksgiving that night and they may have been going out of their way to make the holiday special as we didn't get charged corkage that night either. Entertainment was generally very good. All the bands and singers were good to great in quality. Love Boat Disco deck party was fun. We only saw two of the production shows, but enjoyed them. Didn't love the guest comedian, but I may be more easily offended than some people. Gameshow type events were pretty fun to watch, including the Voice of the Ocean on the last night. I would like more musical acts during the day rather than just clustered in the evening. Ports- Puerto Vallarta was the most interesting and enjoyable for strolling around in our opinion. This was our first visit to any of these cities, so I'll leave advice on ports and excursions to those who are repeaters (and there were many repeaters on our cruise). If we ever do go again, we'd probably book excursions in all of them rather than city exploration now that we've seen them each. Read Less
1 Helpful Vote
Sail Date: November 2018
We've been on 30 Princess cruises and this just wasn't up to our expectations. Terrible WiFi connections, NO butter on the dinner tables for the bread and we hadf to ask numerous times before they reluctantly delivered it and then only ... Read More
We've been on 30 Princess cruises and this just wasn't up to our expectations. Terrible WiFi connections, NO butter on the dinner tables for the bread and we hadf to ask numerous times before they reluctantly delivered it and then only gave a few. More than a few times someone at our table did not get their dinner and had to remind the waiter what they had ordered. We are really upset that our unused coffee cards paid for on other cruises will not be usable after next summer so we stand to loose hundreds if we don't travel before then. They should honor them because they promissed and we have already paid over $30 for each of them.Entertainment was so bad we didn't go to the theater after the second night. Cabin steward was excellent and getting on and off was seamless as usual. We'll still cruise Princess because of the perks we get but they need to listen to the complaints and fix some things. Read Less
2 Helpful Votes
Sail Date: November 2018
We really had higher expectations from this cruise..we have done 3 cruises on different ships before this and had way better experiences.. Pros: -nice beds -,the grille, -walk in style closet -,2 days when kids staff hosted ... Read More
We really had higher expectations from this cruise..we have done 3 cruises on different ships before this and had way better experiences.. Pros: -nice beds -,the grille, -walk in style closet -,2 days when kids staff hosted kids disco and family fair The event coordinator for the dance parties was real nice Service from room stewards,chefs and servers on Lido was good..friendly and always ready to help -Sous chef on Lido was helpful and accommodating.. -Movies on demand in the room were good Cons: -showers didn't have a door only a curtain. -Most of the time public bathrooms were "under maintenance " -Not enough entertainment for kids and also no musicals or shows for adults -Even the kids center was not that exciting.. didnt find the staff engaging with kids through activities..more like free play.. -didnt even have a separate pool area for kids -no theme nights for food...same grub almost every night,not that many veggie options -They didnt have international food stations..on all the other cruises we have been on ..there was a separate Asian,south east asian,Mexican,etc food station -Deck parties were pretty bare..and no freebies though the event coordinator was really good and tried hard to engage all who were there -mini golf was more like a small lawn -The servers in Da Vinci had an attitude problem..did not feel good vibes..seemed exasperated..also food was terribly disappointing..only redeeming feature was the dessert. -We requested for our twin beds to be joined together but were told its a safety issue..with bunk beds open they could not help us.But other cruise ships obliged us happily. -Not that many free classes.. Overall,not a very kid friendly cruise.. Sad to say,we wont be cruising with this line any time soon! Read Less
1 Helpful Vote
Sail Date: November 2018
My family just came back from a seven day cruise to Mexico on Ruby Princess. I should have listened to the comments on food from people cruising on this ship recently. We dined in one of the main dining rooms every night, hoping the ... Read More
My family just came back from a seven day cruise to Mexico on Ruby Princess. I should have listened to the comments on food from people cruising on this ship recently. We dined in one of the main dining rooms every night, hoping the food would get better, but got disappointed again and again. They have good ingredients but bad cooking, especially with seafood and steak. Lunch buffet was as bad as the dinner compare to the other princess cruises I have been on, very few varieties of food and pretty much the same every day. Pizza place and Salty Dog were good. Entertainments and activities were good. Room was very clean, the bed was very comfortable. Embarkation and disembarkation were smooth and fast. Service in both dining room and lunch buffet were good, waiters always attentive, friendly. Room service was always there for things we needed for our room. Read Less
Sail Date: November 2018
We usually go on this cruise every year. We know the ship, could see some new things that have been upgraded, so that a was nice. Fake grass around the neptune pool and the Mix bar and Salty Dog were upgraded too. New tellys in the ... Read More
We usually go on this cruise every year. We know the ship, could see some new things that have been upgraded, so that a was nice. Fake grass around the neptune pool and the Mix bar and Salty Dog were upgraded too. New tellys in the cabins was a nice feature too. The food however, it's not as good as it used to be. The horizon cafe, the food is the same more or less every night. And it's cold. The fish was dried up and had been there for ages. The main dinning room food was not very good either. Boring selections, but then I'm a vegetarian so maybe that's why but my husband and son aren't and they said the meat dishes were not that good. However, the staff are great as always. Overall Princess is going down a little, the food is blah, but the staff are always kind and caring. Read Less
Sail Date: November 2018
Cruisers included DH and myself (mid-50's), our daughter (late 20's), and my mother-in-law (mid-80's). DH and I have cruised on Carnival and NCL, MIL has cruised on Celebrity, daughter had never cruised before. We chose this cruise ... Read More
Cruisers included DH and myself (mid-50's), our daughter (late 20's), and my mother-in-law (mid-80's). DH and I have cruised on Carnival and NCL, MIL has cruised on Celebrity, daughter had never cruised before. We chose this cruise mainly for itinerary (California Coastal) since daughter had never been to California, and we thought it would be good for all generations. MDR - We had anytime dining. We never had to wait for a table and found both food and service to be the best we have had. One exception may be that MIL didn't care for the lobster on formal night. Daughter is a picky eater and never had trouble finding something to eat. Buffet - I was less impressed with the buffet than other cruise lines. Food seemed to all be in one small congested area. A lot of options didn't look very appealing. Never saw eggs benedict for breakfast, but I did like being able to serve myself bacon, and found it crisp rather than soggy. Drink options were very limited (water, coffee, or tea and OJ at breakfast), and I prefer to help myself rather than wait for a waiter to bring me a drink. The grill and pizza were a better choice for lunch than the buffet. Entertainment - The brought on entertainment was very good (a singer and a comedian). Cast of the production shows was fine, but the shows themselves were just strange. We saw two. One was about a woman's dreams. My daughter's reaction was that the girl better stop taking ambien if that is what she dreams about. I have to agree that the songs were an odd mix that didn't fit the scenery and costumes. She refused to go to a show after that. The second was called Colors of the World. The scenery and costumes were about different cultures, but the music was a random mix of American songs. We didn't get to see the last production about Magic because the only time they performed it was on a late port night. That was the one we really wanted to see, but they put it at the worst possible times. We also saw the Voice, which was better than the production shows, but we were disappointed that the contestants didn't sing a second song before declaring a winner. The bands we saw (Ocean Blvd and the all female orchestra) were very good. Activities - We found the activities pretty limited compared to other cruise lines. Yes, they have things like trivia and contests, but far less often than other lines. The Princess links was just plain pathetic compared to mini golf on other ships. There was an arcade listed on the ship layout, but appears to have been removed. If there were things like shuffleboard and ping pong, we never found them. We did enjoy MUTS although the screen was in bad shape (and this is after the dry dock). On the bright side, the lack of activities forced me to go to the gym a couple of times, which was large and not crowded. Cabin - We had an oceanview on the Plaza deck. It was fine, but seemed small. Maybe the layout isn't great. It seemed like there was too much space for storage outside the bathroom which left little room in the rest of the cabin. Staff - Service was very good and all staff were friendly. We met the Captain and he was fantastic. Other - Announcements were very limited - which is a plus for me. They weren't constantly trying to sell stuff. The one exception may be the galley tour which ended in some clearance sale in the dining room with leftover stuff from the shops thrown on dining tables. It was tacky. Bottom line, I would sail Princess again, but it really isn't for twenty-somethings unless the itinerary is great. I would say it is good for people 50+ or people who prefer relaxing on vacation rather than being active. Read Less
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.9
Entertainment 4.0 3.8
Public Rooms 4.0 4.3
Fitness Recreation 3.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 4.0 4.2

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