2 Helpful Votes
Sail Date: December 2018
This was my 23rd cruise, and I like to offer my insights. I like to start with positives so here we go: Staff is amazingly helpful. Ship is immaculate. Storage is amazing on this ship. Closets, cabinets, shelving, compartments. ... Read More
This was my 23rd cruise, and I like to offer my insights. I like to start with positives so here we go: Staff is amazingly helpful. Ship is immaculate. Storage is amazing on this ship. Closets, cabinets, shelving, compartments. Everything was terrific. Elevators are really fast and never crowded. Cabins have a great amount of USB ports so you don’t have to lug charging bricks with you. Loved the makeup mirror they give you in the cabinet. The LED reading lights are terrific. The free movie selection in the room was unparalleled! Truly the best ever offered on a ship. For once, the pictures were lovely. No hard sell, very good value and the best, they had REASONABLY priced photo gifts that the produced right on the ship. BB Kings location and music was terrific! It’s enclosed and the acoustics are lovely. Much better than the Konigsdam which was wide open and had no ambiance of a club. Now for the real issues: This was our 3rd New Years cruise on HAL and the first time there was NOT ONE table to put your drink on while you were enjoying the New Years party near the pool. I looked at pictures from the Konigsdam and saw all of the high top tables around the deck. We had the 8pm seating for dinner and were NOT offered ANY New Years party favors. The ship has horrible plumbing issues. We had standing water in shower and backed up toilets constantly. Other people had brown water in bathroom sink and was told at first that it was ok to use to brush your teeth. Then Later, was not to use it. This ship doesn’t have a “sports bar” per-se but there are so many TV’s around and they just didn’t have enough viewing locations for all the college bowl games and NFL playoffs Some smaller issues: no laundry bags in room. If you make the mistake and take the bag marked “laundry” bag, you will be charged $15. The daily activities were pretty much non-existent. If I had not been on three other HAL cruises, I would have just chased it up to the “target” demographic but I must tell you, I think this is a direct reflection of the “middle aged” cruise director who just doesn’t necessarily care about making the shop have varied activities. On deck 11, there’s an area where they do all the cultural talks. I don’t know why they don’t utilize the same seating area and show movies so people don’t have to stay coupes up in their rooms if they want to watch a movie. There should be scheduled movie times crwatingvan atmosphere of socialization! It wasn’t until the last day at sea that I saw coloring pencils in the Fugi craft area. Why the ship didn’t let people know there was an adult “coloring ” time is beyond me. The food was ok. Nothing special and certainly nothing like other Holland ships. When they say “rack of lamb” but serve two pancake thin lamb chops, this is NOT rack of lamb. The food in Lido was mediocre to say the least. The bakery selection for breakfast was terrible and the eggs (scrambled) were just inedible. I don’t understand why the “daily menu” selections were not printed in the menu every day considering the menu was not very good. Ships should move over to paper straws rather than discontinue straws (on request only) Port of San Dirgobwas very easy for both embarkation and disembarkation. There were over 280 kids this week but the ship didn’t change anything on the daily program. Read Less
7 Helpful Votes
Sail Date: December 2018
Chose this ship because we had a great experience 8 years ago on their cruise to Alaska. This was frankly very disappointing. Unlike the previous cruise most everything besides meals is extra. I mean like diet cokes , even WATER! They try ... Read More
Chose this ship because we had a great experience 8 years ago on their cruise to Alaska. This was frankly very disappointing. Unlike the previous cruise most everything besides meals is extra. I mean like diet cokes , even WATER! They try to up sell you on everything you do. Even Bingo.. They charged $2.50 for a pen! Outrageous. Then, in the gym, 3 out of 5 bikes worked. Stuff was not working. Also, more maddening than anything.. The wifi was useless. It barely worked and they charged 128 for premium! It was dial up speeds if any. Will never do this again with them. Excursions were ok.. Standard stuff. Room lighting was abysmal.. Couldn't read very well and again wifi non existant. 5 TV channels.. Wow. Pool and deck are fine, food lines very slow. No self service anymore probably due to health risks.. Dining room is again an upsell.. Lobsters 20 extra with no meat on them. Would rather eat dinner in Lido deck. The whole thing was very nickel and dime.. Not what I was thinking. Read Less
2 Helpful Votes
Sail Date: December 2018
The embarkation process in San Diego was the easiest I have ever experienced. It may be because it is smaller and we were the only ship loading, but security, registration and boarding took 15-20 minutes in total. The Ship: As ... Read More
The embarkation process in San Diego was the easiest I have ever experienced. It may be because it is smaller and we were the only ship loading, but security, registration and boarding took 15-20 minutes in total. The Ship: As usual, HAL does a great job with decorating for Christmas in a classic, tasteful way. A gingerbread village was on Deck 1 in the Atrium and smelled so good when you were anywhere near it. I did notice a few less decorated trees this year (this is the 6th Christmas cruise my family has taken). The ship itself was in good repair, and we noticed some upgrades in the public areas from our last cruise on the Eurodam in March of 2018, including carpeting and seating in all public areas. They had reinstituted a book exchange in the Crow’s Nest and games, including 2 permanent Danish large wood games, can now be found in the Gallery Bar adjoining the casino (puzzles were still upstairs in the Crow’s Nest). I have always loved the Gallery Bar for the quiet atmosphere since it is tucked away, although it was less quiet on this cruise when the extra children and families on board for the holidays used it as a hangout. Still it was nice to have a place to go and they have many more games available than before. I have been fortunate/blessed enough on all my cruises to have had at least a balcony cabin and many have been in suites, but for some reason the balcony (class VF) on the Eurodam seemed smaller than usual to me. However, it was clean and comfortable. The cabin stewards were friendly and efficient, and we always enjoy having adjoining cabins so the balcony portion can be opened to allow travel between the rooms. It allows us to use an open/closed curtain system to know when others are willing to be disturbed. Our first two days were at sea, including Christmas Day, which was very relaxing on board. Ports: This was our first cruise out of San Diego and to the Mexican Baja Peninsula so we enjoyed the new places. San Diego is as beautiful as I heard. The hills, water and walkable streets were a feast for the senses and we especially enjoyed our time eating our way through Little Italy. There is a beautiful Catholic church there where we attended services. I was excited to visit the old Love Boat route, having grown up watching that show and always wishing I could be Julie McCoy. Our first stop at Puerta Vallarta was entertaining as we booked a walking food tour in the old part of the city (vallartafoodtours.com/food-tours/). Our tour guide Bernardo was knowledgeable and friendly. It was 3 ½ hours so a lot of walking was involved but all pretty much on flat ground- just wear good walking shoes. We stopped and 8 places sampling 9 types of food and drink. I can’t name a favorite because I enjoyed the chocolate shop, agua fresca, tuba water, street tacos and everything so much! I highly recommend this tour that was a 10 minute ride from the ship, which included history, a visit to the historic church and across the bridge to the island. The iguanas roaming the streets were entertaining. Note: the taxi from the ship areas was $24 for 3 of use to the meeting place at the end of the boardwalk. The ride back from in town was only $8 for all of us. I am sure there are risks with walking outside the ship area to get a taxi but it would be considerably cheaper. On the way back we had our driver drop us at the Walmart that was across the street from the cruise port. We always enjoy walking into foreign grocery stores to see the different products and we struck gold here, buying a liter of Kahlua for $8.50 USD! We were less thrilled with Mazatlán. After reading about State Department warning, we only briefly walked outside the cruise ship area here, not venturing into the old town. It requires a tram ride from the ship to the cruise terminal area where many shops and vendors await, as it is a working, busy port. I did buy something at an ice cream stand ($3 minimum purchase) so I could obtain wifi and get email from work. We also enjoyed margaritas and spicy chips and homemade salsa at the bar in the center of the plaza. The next stop was Cabo, which was a clear favorite. The areas we visited (historic, shopping and port areas) were clean, felt very safe and we enjoyed a visit to Cabo Wabo Cantina for delicious, spicy fajitas and ceviche, as well as delicious tequila based drinks. The food and drink prices there and at the bar we stopped at on the waterfront were very reasonable. Cabo was beautiful as we entered and beautiful as we left. It was definitely a place I would come back and visit for a longer period of time. We would have liked more time there than the 6 hours we had, since we had to be back on board at 2:30 and really be prepared even earlier to head back since it required a tender. We then enjoyed a final day at sea before arriving back in San Diego on Sunday where the disembarkation process was easy as well. We waited in our cabin after a quick breakfast (a welcome benefit for HAL who lets you do this) until our time to exit was called. We quickly found our luggage and exited the terminal. Again because it is small, it is easy to get beyond the secured area to pick up an Uber or taxi to the airport. Food and Drinks: Although HAL has a pretty clear brand, over my many voyages there has been variability as to the quality of the food, really meaning between good and great. This trip fell into the great category and is a testament to the Hotel Director, as well as the head chef and chief bakers. Perhaps because Hal caters to an older crowd who may be more conscious of a lower salt diet, I have found food on other trips to be a little bland. Not so on this trip, where the proper use of salt in all items, including bread made the products more flavorful. The desserts had a fresher, more vibrant taste, as did our entrees in the dining room and food from the Lido Market. We enjoyed all of the specialty restaurants at least once (using our newly acquired Mariner discount) and all were enjoyable. Canaletto in particular was a better experience than on prior trips as the food quality was good and the service was at least twice as fast on prior visits. A major concern about this venue to the time it takes to order and receive different courses. This was a much improved experience and they have now added an additional entrée as a special of the day. I would like to see that at all of the specialty restaurants as it adds something different if you have dined there many times. We did attend afternoon tea on two occasions, one with plated services and one with waiters walking around serving. The food, consistent with the other dining venues, was better on this cruise. The Lido Buffet was very good (an effusive thank you to Rouisa who served us breakfast at the Lido most mornings we ate there- the friendliest employee HAL has). Denada was another roving server in the Lido who was always welcoming. Beverage service on this cruise was some hit and some miss. They had 5 specialty holiday cocktails we enjoyed trying, both throughout the trip and at a $15 bar class where we tried 3 of the specialty cocktails and took home the recipes. One pour note (sorry for the bad pun but I couldn’t resist): they have a new Dale DeGroff cocktail menu and we were excited to try some cocktails. However, it was only 2 weeks old and they did not have all the correct ingredients listed so the bartender liberally used substitutes. However, you cannot substitute cinnamon syrup in a drink with ground cinnamon and think it is the same. Other substitutions were for cheaper brands of liquor, or leaving out ingredients altogether. The bar tender apologized and we actually asked him to remake one drink because he didn’t measure and it tasted awful. I was disappointed to pay anything for these drinks and believe they should have told us upfront that they could not make the requested items. Also, for new drinks, measuring ingredients is necessary, even for experienced bartenders. As mentioned, we enjoyed the holiday drinks, particularly one called the Christmas Cookie and other HAL menu staples such as the Tropical Cable Car, but found significant variations from bar to bar as to taste and alcohol level. In another instance, we were given two wine lists in the main dining room and had no problems ordering from both (the older one being much more extensive). However, at the Pinnacle the next night, the wine steward did not want to give us the old menu, stating that most of the wines in it had been discontinued. In fact, our choice of a bottle was not available. To her credit, she did substitute a similar type that was a few dollars more for the same price. All in all, some consistency from bar to bar is still needed. Entertainment and Other: My only other comment is regarding Internet service. The HAL app is very useful and I like being able to see events, my shipboard account and keep track of ship time using my phone or iPad. However, when I purchased the Internet package (mid-tier so I could keep in touch with work), it would download the message line of emails, but never download the content so I could read the body. These were not emails with large attachments, and my sole visit to the customer service desk on this trip was to ask if there was a problem with the Internet. The response was that we were at sea so it could be slower. Clearly never getting an email to fully download (even after 20 minutes) is more than being slow. However, they promptly refunded the full charge to my account when I asked for a refund due to the service issue. Although I stopped and listened at BB King, Billboard and Lincoln Center a few times I did not partake in any scheduled nightly entertainment. I did want to see the comedy show that only had one viewing, but by the time we arrived at the theatre, it was already standing room only. It seemed there were a few more activities scheduled, including dance classes and we enjoyed the EXE talks about Mexico’s history and geology. I remain a loyal HAL cruiser and continue my journey towards 4-star before I retire and take my 30+ day cruise as a reward. This trip was better than most, and our next cruise was already booked several months ago so my new countdown has begun! Read Less
1 Helpful Vote
Sail Date: December 2018
While this room (cabin 10046) was in a good position to the availability of everything on the ship, the Lido ping-pong table is directly below this room. All day long you hear kids cheering as the win and miss shots. We finally had to ... Read More
While this room (cabin 10046) was in a good position to the availability of everything on the ship, the Lido ping-pong table is directly below this room. All day long you hear kids cheering as the win and miss shots. We finally had to complain after the first night because they were playing until all hours of the morning keeping us awake. We were assured that they would shut down the game each night at 9pm, but every night we had to call to request the quiet. It was a hassle and we would not desire that room again. The Tamarind was our favorite restaurant. The Pinnacle was our least favorite. Lamb chops like rubber. We will never do the Canaletto again. We are disappointed that the main dining room menu has limited choices. As long-time cruisers with HA, we see drastic changes to the menus. Bring back the Oxtail soup, patte, baked brie in Phyllo Dough, short ribs, and crab legs. The entertainment in the Lincoln Center and main stage were amazing! We were completely impressed. Room stewards Dewa and July were amazing. Read Less
4 Helpful Votes
Sail Date: December 2018
We were on the Eurodam 1 1/2 yrs ago with an Itinerary to Alaska which hooked us on cruising with HAL. It was the best cruise experience we've had having over 30 cruises under our belt so we assumed this trip would be no different BOY were ... Read More
We were on the Eurodam 1 1/2 yrs ago with an Itinerary to Alaska which hooked us on cruising with HAL. It was the best cruise experience we've had having over 30 cruises under our belt so we assumed this trip would be no different BOY were we wrong. The 180 degree turn of experience leads me to believe that these weren't minor changes ….this is how the current and future HAL experiences will look like due to cost cutting to more closely compete with their sister company Carnival. Entertainment The HAL entertainment and activities were almost non existent there was only 1 night that HAL dancers perfomed a dance act that was on another cruise we took with them in May. On other cruises with 3 sea day you would have a minimum of two possibly three performances. The other nights,they showed a movie offered in the room that has been out for six months. The other nights there was a second rate commedian and magician, the last night was a review. Some other experiences: Very little interaction or communication from cruise director to let us know what was going on Americas test kitchen was offered only one day on a itinerary with 3 sea days The wait staff show is gone... were told they didnt want to pay staff extra for the show The relationship with Park West Galleries no longer exist as a result no more art auctions at sea Jewelry and Watch auction featured 1 (yes) one watch with a reserve of $500, I guess they didnt want to have a real watch auction The Cha Cha Class offered was so overcrowded there was no room to move, I surmise the turnout was due to lack of other activities. If you bought the elite drink package you most likey would have been dissappointed, many of the higher end wines and whiskeys were not in stock Lastly it really burns me when I see the cruise director drinking wine for a couple of hours in one of the lounges we were in when there was such a lack of activities going on In all the quality of entertainment was far below ANY cruise we have been on. Food Food quality was decent but another nod to cost cutting their seafood quality was very poor. One night Halibut was served which should be a flaky white fish, instead what we got was a rubbery piece of fish. After sending it back 3 times i gave up understanding it was not the prep it was the quality of the fish, other passengers around us had the same experieince. Same thing with salamon, and the shrimp cocktail were noticibly smaller and less firm. The burger joint on the pool deck took 35 minutes to get a burger and fries and when we recieved them the burger was burnt to a crisp. Other than that beef and lamb products were prepared to HAL typical high standards. Processes Our day in Cabo required a tender to shore. By far it was the most disorganized tender i have ever experienced over 30 yrs of cruising. How the tender #'s were allocated, the loading of the tender and return was highly inefficent. Having previously tendered with HAL without incident i can only surmise that they did not put down enough tenders (maybe because of fuel) to handle this process efficently. The lido cafe was also very inefficent in part due to staff not having a sense of urgency to serve, in part due to inefficent station setup and in part due to line ctters, a really simple solution his would have been to have line barrier to prevent cutting ahead... which wouldnt have been an issue if the lines were moving efficiently. Well, it's good to be home, If HAL wants to win our business back feel free to contact me. Otherwise the goal of becoming a 5 star mariner is dead. Read Less
1 Helpful Vote
Sail Date: December 2018
I took my best friend on this cruise because it was out of my home port and it was her first cruise. I have crushed many times with NCL & Celebrity and only once prior on Holland America to Alaska over 20 years ago. Talk about ... Read More
I took my best friend on this cruise because it was out of my home port and it was her first cruise. I have crushed many times with NCL & Celebrity and only once prior on Holland America to Alaska over 20 years ago. Talk about dissatisfaction with food, service, and customer service! Our cabin stewards Adit and Hamit were wonderful, as was Saldit in the Lido Buffet in the mornings. Other than that, we were dismissed, food was always cold, I specifically requested vegetarian selections and was told I needed to pre-order 24 hrs in advance. (It was the same menu throughout the cruise.) once I brought to the attention of management, I was followed, harrrased, and overall a very poor experience. Hopefully my friend enjoyed her first cruise, as I tried to let her know that this was an anomaly to my past cruising experiences. I wasn’t the only person who was not happy with the food. The three days in port were spent finding decent food. The tender experience in Cabo was laughable! The line to obtain tender tickets/times was beyond chaotic and frustrating. You get what you pay for using Vacations To Go as well. Once final payment was made, it was virtually impossible to get the representative to return a phone call or email. Read Less
Sail Date: December 2018
We chose this cruise as friends took it last year and really liked it. I cruised with my parents whom did not want to take this trip by themselves; they are in their 70's, I am in my early 50's. I have cruised in the past with Celebrity ... Read More
We chose this cruise as friends took it last year and really liked it. I cruised with my parents whom did not want to take this trip by themselves; they are in their 70's, I am in my early 50's. I have cruised in the past with Celebrity and this is my first Holland America cruise so wasn't sure what to expect. The ship was always very clean and all of the staff was very friendly! We were on deck 7 Forward cabin 7014. Our stewards were wonderful; always friendly and very service oriented. We enjoyed watching the Mexican Embassadors performances several times during the cruise. They sang, danced, gave a few talks and gave dance lessons, it was very fun! The food was always very, very good! We chose 'anytime' dining and it turned out to be a good decision as we were never in the dining room at the same hour. We did notice however that the staff was always very, very busy and although everyone was very service oriented, happy and friendly, sometimes it seemed like we were an afterthought once they had completed all other tasks. One evening we waiting for a long time to catch someone's attention to get coffee and refill our water. The food however was excellent! I can not say enough good things about the food. I love poached eggs and the ones in the main dining room for breakfast were EXCELLENT and perfectly cooked! The reason I gave them an 4 and not a 5 is that in my opinion they did not have a enough activities. I do not want the Royal Caribbean activities, but more activities and shows. On port days they had a movie at 8pm! We saw the same magician twice and a show with the dancers. We are used to better shows, entertainment and more enthusiasm on Celebrity. The cruise director was ok, she was was an MC at times, nothing that made an impression. The ports were very nice and we truly enjoyed our cruise, I plan to take it again with my husband (who was not able to go this time due to work). Happy cruising! Read Less
3 Helpful Votes
Sail Date: December 2018
They did get the guy away from food. I was told they sent him to the infirmary. I was stunned they had let him handle food. He did wash his hands after blowing his nose & sneezed into his elbow. I left and found someone ... Read More
They did get the guy away from food. I was told they sent him to the infirmary. I was stunned they had let him handle food. He did wash his hands after blowing his nose & sneezed into his elbow. I left and found someone immediately to alert them they had a sick person handling the food. They did let me know they handled it.. I have always enjoyed the more mature crowd on Holland America. I had a choice of a Princess or the Holland A cruise I took. I was excited about Holland when I remembered that they had a hosted Solo traveler night with drinks included so guests traveling alone could meet each other in a pleasant, no pressure enviroment early in the cruise. On this ship, there was just an announcement in a bulletin and no host for the event. It was very disappointing because most people just left without introducing themselves. 4 of us stayed and one guest bought a drink for 3 of us. The 4 of us socialized throughout the trip and it really enhanced our journey. I met one additional solo on an excursion and we chatted a bit, saw her again at a show and we chatted, and ran into her in a dining room the night before the cruise ended. She hugged me and thanked me for talking to her and cried a little. I was stunned that my speaking with her made her so happy. I did speak to guest relations early in the cruise and they promised a hosted event later in the cruise...never happened. I think Holland is missing the boat. I told Guest Relations that spending a dollar on a drink per Solo is the cheapest public relations and advertising they could ever do. Solo's pay double to cruise, they spend more when they have others to socialize with. This has altered my thinking on Holland. I still interact with someone I met on a trip to the Panama Canal on Holland several years ago. We would not have met without the hosted solo event. Most people are just not as outgoing as I am. They are afraid of rejection. I hope Holland American has a host for 10 minutes or so next time, that is all it would take with a drink for people to begin talking about where they are from, etc. I remember meeting some nice Solo travelers on a Carnival Cruise several years ago. It was fun. We sat together each night for dinner and had wine served several times courtesy of Carnival. Cheap advertising. More and more of us are single as mature people and it is a great marketing tool. We have the time and the money to travel. Out of our group...there may have been a love connection made!! How fun is that? Read Less
5 Helpful Votes
Sail Date: December 2018
Don't understand why some many poor reviews of the Eurodam. I know everyone has their own opinion, so I will just leave it at that. We thoroughly enjoyed all aspects of our Mexican cruise on Eurodam. Embarkation took a little time, but ... Read More
Don't understand why some many poor reviews of the Eurodam. I know everyone has their own opinion, so I will just leave it at that. We thoroughly enjoyed all aspects of our Mexican cruise on Eurodam. Embarkation took a little time, but HAL waits until all cabins are ready onboard and then lets it's guest onboard. Did not bother us in the least bit. We were on the ship by noon. This ship was updated in 2016 and it shows. We have been aboard two other times and were very happy with all of the changes. Our cabin (8121) was a very nice veranda cabin. Plenty of storage space ( and plenty of hangers). Bed and pillows were very comfortable. Our room attendants, DaNang and Nia, did an outstanding job of making sure our cabin was kept fresh everyday. Dining is a very personal thing with all guests. We felt all of the food service was exceptional. DR service was unpretentious and all food presentations were excellent. Food seasoned properly and, for the most part, served hot. As we had Select dining, we dined at several different tables with very wonderful conversational guests. Our server for a couple of the nights was Hondo. He and Evelyn, the wine steward were gracious and accomodating to all. Personally, I appreciated the fact that HAL has introduced some regional cuisine into the menus, so there were some very nice Mexican dishes. The buffet on most ships ( and we travel frequently ) has been suffering with quality levels lately. We did NOT find this aboard the Eurodam. Some people do not like that HAL serves you your food, but it doesn't bother us. The bread products on the ship were outstanding ( not good for my waistline ). Dive In serves one of the best Burgers at sea; The NY Pizza outlet serves baked to order pizzas. Again, some people are put off that the food takes time, but you get a much better product than on most other ships of this caliber. Enjoyed the production shows ( which we have seen before, but still enjoy). All of the Music walk entertainment including BB King Blues, Billboard on Board and Lincoln Center. helped make our evening very enjoyable. Actually prefer the smaller club feeling of BB King on Eurodam, as compared to the ballroom style on Koningsdam. The ports were all great. We have visited them many times in the past and are "excursioned " out. We now leave the ship, enjoy an leisurely walk and wonderful Mexican lunch, and then back on board. Highly recommend the three ports on this cruise. I will state that we love cruising from San Diego. There is so much to do here and I highly recommend that you come in at least two days early or stay after the cruise to enjoy all this city has to offer. Debarkation was very fast, with ample time to get to the airport. Thanks to the entire crew and staff of the Eurodam. We continue to enjoy our HAL cruises and look forward to being on Neiuw Statendam and Koningsdam again this next year! Read Less
6 Helpful Votes
Sail Date: November 2018
Beware! There are many gimmicks, schemes, and hoaxes running rampant on the Eurodam. My family of 5 just returned from a 10 day cruise RT San Diego on December 9, 2018. My family and I were trusting and gullible and fell for many ... Read More
Beware! There are many gimmicks, schemes, and hoaxes running rampant on the Eurodam. My family of 5 just returned from a 10 day cruise RT San Diego on December 9, 2018. My family and I were trusting and gullible and fell for many appealing offers that never panned out. We received a $40.00 credit for 2 photos from Costco that the Photo Gallery staff did not want to redeem, and ultimately, they provided 2 unflattering photos that we did not select. We received 4 coupons for $50.00 off spa services that the spa staff did not want to honor, at least not before having a stressful argument. There were daily notices to pick up a "free" sapphire or charm, but upon arrival at the designated time and place, the lady was not there to provide them. "Come for coffee, scrapbooking and quilling craft class!", but there was no coffee, no scrapbooking, and there was pressure to purchase the HA quilling kit for $14.99 per person. "Come to the American Test Kitchen Program about Steaks!" but over 100 passengers showed up and the class was cancelled; "Come for the Gnocchi Cooking Class!", but that, too, was cancelled. We often felt duped by the lure, and then the bait and switch. If an offer is made, or a coupon is provided, it should be honored graciously, without a struggle. Nothing came easy with the HA staff. They tried to renege at every opportunity. If they don't want to give out anything at a discount or free, fine, but they should not make claims about "special offers" and welsh instead. Be wary! Internet on board costs 75 cents PER MINUTE!!! Be wary! Book your SHORE EXCURSIONS online prior to your trip, since HA excursions cost $50.00 to $75.00 MORE PER PERSON for the exact same excursion by the exact same company--another rip off. There were so many disappointments from the contractors on this ship--be careful! HOWEVER--the hardworking crew were outstanding--the room stewards, waiters, food staff, cleaners, towel animal crafters, florists, etc! Read Less
Eurodam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.5 4.2
Entertainment 4.5 3.7
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.0
Family 3.5 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 3.8
Service 4.5 4.4
Value For Money 4.5 4.0
Rates 4.0 4.2

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