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Sail Date: November 2018
Invited my Sister and Brother-in-Law for their first time Princess cruise and they really enjoyed themselves, my BIL wanted a really short cruise and he got it. Our stateroom attendant was a dream come true who helped us so much with my ... Read More
Invited my Sister and Brother-in-Law for their first time Princess cruise and they really enjoyed themselves, my BIL wanted a really short cruise and he got it. Our stateroom attendant was a dream come true who helped us so much with my Sister and Brother-in-Law. The stateroom was just below Lido deck so I did not have a long walk and elevator ride in the mornings when taking my Wife her first cup of coffee. We were also close to the elevators and the laundry room. Everyone greeted us and there were smiles everywhere. The entertainment was great and the comedian was really funny. Food selection was great and the service was excellent but tables were at times scarce in the Horizon Court. We really likes the fresh made Pizza and the Ice Cream bar. The Captain spoke to us on the intercom system a number of times and he has a funny side which was a delight. Read Less
Sail Date: November 2018
We are platinum members of Carnival and always love our Carnival cruises. We were told to try Princess so we did this on the Emerald for a 5 day cruise. We got on ship with no problem and straight to our room. We usually get a balcony ... Read More
We are platinum members of Carnival and always love our Carnival cruises. We were told to try Princess so we did this on the Emerald for a 5 day cruise. We got on ship with no problem and straight to our room. We usually get a balcony room, but as it was a short cruise decided to save a bit of money and get inside room. The room was clean, bed super comfortable and our steward kept it clean. We liked the ship very much, found it to be clean. The food in buffet was good, no complaints. We loved the lox every morning along with the excellent servers! The staff was very accessible and always offered their services. Lunch was basic. Dinners were great! Choices were fine, I am a sweet freak so I really enjoyed the desserts. I did miss a lobster dinner and refuse to pay money for a specialty restaurant. I feel all food should be special. Pool area was great, especially enjoyed the big screen and watching Sunday football. I was not impressed with cruise director and entertainment staff. Very little energy. I am used to carnival and party ship. Emerald did not have that same feel. But, I did enjoy Pinnacle the live band. They were great! Overall we really enjoyed our experience on the Emerald. We will return to Princess. Our choice between princess and carnival will be price. Read Less
Sail Date: November 2018
Everyone said Princess is a grest cruise line. I was very disappointed in the food and overall experience. The comedians were the highlight of the cruise. Our cabin attendant was excellent. The Cruise Director and her staf did a good ... Read More
Everyone said Princess is a grest cruise line. I was very disappointed in the food and overall experience. The comedians were the highlight of the cruise. Our cabin attendant was excellent. The Cruise Director and her staf did a good job. The dining was a big disappointment. The food was ok, but not was I was expecting. You had to wait in long lines for a burger, pizza, ice cream or anything at the International Cafe. We got lost repeatedly as they don't have any wayfinding system like Royal Caribbean. To get to our dining room, we had to goup to ths 7th floor and then down to the 6th floor. I found it odd and annoying. We got locked out of our room twice on a 5 night cruise. We had to go from the 14th floor to the 6th each t I'll me we got locked out. Both times were late at night when we were teying to get back to the room to go to bed. Read Less
Sail Date: November 2018
Decided to take two back to back short cruises to help get to Elite but never again. Dining time was move up to 5:15pm but the doors were locked so no one could enter until that time. This resulted in a line that extended all the way into ... Read More
Decided to take two back to back short cruises to help get to Elite but never again. Dining time was move up to 5:15pm but the doors were locked so no one could enter until that time. This resulted in a line that extended all the way into the casino every night. By the time everyone was seated we didn’t get our appetizers until 5:55! Several times we had to skip dessert to make it to a show. Next, even though Princess has rules, there were so many children under 8yrs old unaccompanied in every hot tub that adults could not get in. Many times there were young parents with their infant toddlers in diapers in the hot tubs. Also, on crowded dance floors in bars there were young children. An accident waiting to happen. When doing back to back cruises, passengers have to depart, wait in long lines some outside even when raining to go through customs. Even the passengers who were already through customs were forced to wait until everyone had been cleared. This took over an hour. Need better procedure! Read Less
Sail Date: November 2018
Chose the California departure for a Thanksgiving holiday. We have previously been on Celebrity, Norwegian and Carnival. We had an obstructed view cabin which was well-laid out. We did not find the food, entertainment or service to be ... Read More
Chose the California departure for a Thanksgiving holiday. We have previously been on Celebrity, Norwegian and Carnival. We had an obstructed view cabin which was well-laid out. We did not find the food, entertainment or service to be anywhere close to what we have had on five Norwegian cruises. Key card wouldn't work upon embarkation so one person was stuck for 30 minutes waiting for security. Disembarking this morning was a fiasco - because of the 5 day cruise, persons were expected to carry their own luggage, leave the room by 8 and assemble at various locations at specific times based on deck and cabin number. Nothing seemed to work - waited in line for over an hour - the officer present at the theater could only explain the delay by stating immigration was looking at passports. Dining room food was OKAY but often slow - saw several other diners get up and leave one night. Buffet was just OKAY as well - tables were more available than on other ships - that is about the only positive that comes to mind about the entire Princess experience! Read Less
2 Helpful Votes
Sail Date: November 2018
You should know you will be milked for gratuity at every corner, its ludicrous. The shower is scorching hot 90% of the time. The activities are not designed for all age groups, they are either designed for kids or senior citizens. The ... Read More
You should know you will be milked for gratuity at every corner, its ludicrous. The shower is scorching hot 90% of the time. The activities are not designed for all age groups, they are either designed for kids or senior citizens. The excursion was great; however, it took up most of the time we had on the port. The port time was horrific, we arrived late and only had 1/2 on the first day and 1/2 a day on the second day because we had to leave before 1. It was very disappointing. Nevertheless, the tenders used to get us to the port were efficient. The cabin was nice. I highly recommend you get a cabin with a balcony, its worth the experience. Dinning, the food was mediocre and the service was less than average. Our personal wait staff during our dinner were great. They got to know us and did everything to accommodate us. However, because of the length of time on the port I would not take this cruise again to Cabo. Read Less
Sail Date: November 2018
Background: We did a family trip (6 adults) for thanksgiving. My husband and I have only sailed previously on Disney Cruise Line to the Caribbean, so admittedly have little to offer in terms of comparison. We chose this ship/itinerary ... Read More
Background: We did a family trip (6 adults) for thanksgiving. My husband and I have only sailed previously on Disney Cruise Line to the Caribbean, so admittedly have little to offer in terms of comparison. We chose this ship/itinerary because of the length (5 nights) and sail date (over Thanksgiving). The fact that half of the group was in driving distance of LA helped us choose as well. Port: there are no car rental agencies on site. We dropped off half the group and all the bags at the terminal (approximately 1030am), then dropped the car at Hertz in San Pedro. The weather was nice so we walked back to the port (approx 1 mile). Post-cruise, we rented from Avis so had to Uber to Long Beach Airport (about a 20 minute drive). Had we chosen to park a car, it was under $20/day at the port. Embarkation: tagged our bags with our preprinted tags and the porters took them. We walked into berth 93 with our carry-on luggage (including 4 bottles of wine). The check-in process was pretty quick and the agent checked passports and gave us our keycards and boarding group number. They didn’t take a photo (for the keycard) until we actually boarded the ship. We then went through security and the X-ray scanners. From there, I was directed to the alcohol desk/table to register my wine. Because we were 6 adults through 4 cabins, we had no corkage fee, but I had to have someone from another’s cabin come with me to show we had multiple cabins to avoid a fee. It was actually really easy. Then we waited for the boarding process to begin. There were several folks continuing on from the previous cruise (a 28 day Hawaiian trip!) who were able to reboard first. We had group 4 so had to wait a few minutes. When called, we boarded through the aircraft jetbridge-like walkway up to the ship. There were photographers taking group photos in front of a green screen. When we got to the ship, a Princess employee scanned each keycard and took a photo (no glasses) before allowing us on the ship. We were onboard by 1230pm and headed to the buffet. Cabin: wasn’t ready until 2pm and our bags didn’t arrive until closer to dinner time. We stayed in B757 which is a balcony cabin in the rear of the ship. The rest of the group were in inside cabins on the Aloha and Baja decks forward. All the cabins were quite roomy. Our cabin had a massive balcony with two chairs and a table, two chairs inside, a small tv (note that most channels showed a loop of two shows or a movie each day all day; if you happen to be sick and stuck in your cabin, you will become bored of the limited selection quickly), a queen sized bed, a small refrigerator, and loads of storage in the closet area as well as the desk/nightstands. The view from the balcony watching the wake was really nice, especially later in the trip leaving Cabo. Dining: we chose late dining but tried two specialty restaurants as well. Share - was fantastic, I can’t recommend it enough. Our server was Magdalena and she recommended ordering several from each course and sharing. We did that for a few courses but eventually each just ordered what we wanted. Everything was delicious and we’d all go back without hesitation. Crown Grill - also delicious, but honestly the Share steaks were better in my opinion. Still, no real complaints. Botticelli (dinner) - Princess offers some entrees every night and then has special entrees only available on a given night. Again, no complaints, everything we tried was great. On the final night, the seas were rough and I was feeling it, so I ordered the beef consommé which helped tremendously and tasted good. The only negative at the restaurant is the kitchen was really slow, reportedly because they share a kitchen with another dining room. Botticelli (breakfast) - again, slow kitchen, but since Michelangelo doesn’t serve breakfast, I don’t know what the rationale was. The pancakes and the French toast (especially the James Beard cornflake crusted version) were excellent. On one morning where I was feeling sick, I asked our server, Wellington, for a box of Frosted Flakes to take with me and he actually had to go up to the buffet to get it for me. I appreciated the effort on that since I wasn’t able to easily get up there with the seasickness. Horizon court buffet - most of the food was really good. I didn’t care for the chili, but everything else I tried (including some Indian dishes I hadn’t had before) were delicious. Afternoon tea - I don’t like tea, but enjoyed the tea service nonetheless. Servers come around with different pastries and scones with quite the large selection. I would recommend it. Spa: I didn’t try the workout area but did get a massage. I probably wouldn’t do that again on this ship since my treatment room was right next to the hair salon so was loud, plus faced out to the deck so my therapist kept struggling to get around my table in the small room and kept knocking into the blinds. It wasn’t exactly relaxing. Wine tastings: we tried two of the wine tastings. The first was an additional $25 per person and included 6 wines and canapés. I would highly recommend the tasting. The one later in the trip was under $10 per person with 5 wines and prepacked crackers and some cheese cubes. I would probably skip that one. Both tastings had sommeliers and servers explaining the wines in detail, but honestly I would have preferred a shorter explanation on most of the wines. Some speakers were long winded. Entertainment: I only watched one of the game shows, part of an art auction, and a few of the musicians in the lounges, so I can’t accurately comment on most of the entertainment. The musicians were hit or miss. Ports: we only went to Cabo, so had mostly sea days. Cabo was a 24 hour stay, so some passengers chose to stay in a hotel/resort overnight. The tenders began around 2pm and continued throughout the day/night until 1130am. (Every half hour overnight.) I found the tender process to be a bit disorganized. Again, I don’t have a ton of experience but the line to get a tender was so long, we decided to wait on the ship until 4pm. (Note: this was where we decided to go to afternoon tea to wait it out.) My parents chose an excursion in Cabo to a resort for the day, so they didn’t have the long tender wait that the rest of us without an excursion faced. The rest of us ventured to land around 4pm and yelped taco shops. We enddd up at Tacos Guss, which was just a short walk from the main tourist walkway/boardwalk/malecon. After lunch, we walked around a bit more and over to the mall by the aforementioned tourist walkway. The mall has seen better days but looks like they’re renovating most of the second floor. From there, we kept walking to the end, then turned back to walk around the harbor back to the tender area. Lots of people trying to sell everything from bracelets to cigars to pictures with an iguana, but no one was rude about it; a polite “no thanks” was sufficient. Upon return to the tenders, the line was several hundred people long (approximately 645pm). We were concerned we’d miss our onboard dinner at 745pm, but the line moved fast enough that we were on a tender by 715pm and back on the boat around 730pm. We didn’t choose to return to Cabo the following morning, so we really only spent 3 hours in the town. Disembarkation: everyone who didn’t purchase Princess airport transfers was assigned a walk off group based on cabin number. With 4 cabins and around 7 bags, this was not a great way of doing things. We spoke to the front desk and they put us all into one of the later groups and gave us some luggage tags to put on our bags. We had to have the bags out by midnight before disembarkation. We had to be out of the cabins by 800am but our group wasn’t scheduled to exit until 945am. We had breakfast at Botticelli and then hung out by a table in the Lido Deck for a while before heading to the Wheelhouse Bar for our meeting location. This process seemed far more difficult than necessary and we ended up waiting about half an hour extra in the bar until we actually got off the ship. Customs was easy (we are all Us passport holders) and bag claim was very quick (likely because most people had to carry their own bags when they walked off). Overall thoughts: Cons - I struggled to understand many servers/speakers/other personnel. They spoke English, but many had very thick accents. The deck plan is strange - i continually walked into dead ends all over the ship. I’m not sure if it was a retrofit that caused it or if that’s original. Also, there are many parts of the upper decks that effectively require stairs. There’s only one elevator on the ship that goes to some of the aft top decks but it can be quite slow. Public restrooms on the main decks were hard to find. The cruise line seems to have chosen to keep the signs small and discreet, but that left me continually asking people where the restrooms were or going back to my cabin regularly. Compared to DCL, the staff were a bit less friendly (though not rude) and the ship’s upkeep wasn’t as good (though not unsafe). The price for this cruise was significantly less, so I expected some decline in service, but many times I was still left wishing I was on the Disney Fantasy. Tendering/disembarkation - given that this ship has been sailing for years to ports around the world, I don’t understand why the tendering and disembarkation processes were so slow and disorganized. Photos - all the photos the ship photographers take are out up on deck. I’m surprised they don’t have a feature where they scan your keycard so you can easily find/access your pictures. App - there is no app, only the Princess @Sea site. You can message others only if you know their unique id number. Also there are no push notifications so you are forced to continually refresh the screen to see if your family/friends messaged you. As this was a holiday cruise, there were many kids (especially teenagers) onboard. I actually found them much more obtrusive in this ship than I have on DCL. Pros - The food was fantastic. There are bars and lounges throughout the ship as opposed to Disney where most are tucked into one part of the ship. The Piazza (atrium) is a nice place to relax but is a bit small for some of the events they use it for. Overall, I’ll probably sail Princess again but not in the immediate future. I think it was a fairly good choice for our group, given our constraints on geography and timing. Read Less
Sail Date: November 2018
Hi all Unlike many other reviews, we found the Emerald Princess to be just about perfect. Oh sure, there are a few areas that show some wear, and a few employees that don't smile as much as others, but quite honestly, we go to relax ... Read More
Hi all Unlike many other reviews, we found the Emerald Princess to be just about perfect. Oh sure, there are a few areas that show some wear, and a few employees that don't smile as much as others, but quite honestly, we go to relax and enjoy the food, each other, and scenery and don't pay much attention to trivial things. MDR food was better than i remember from other Princess cruises. Everything was great and seasoned well. SHARE is a gem. Magdalena was the best waitress we have had, and the food was perfect. Pizza is always awesome, and even the buffet food was good and fresh. Cabin was nice. The setup for the fourth berth out of the ceiling is a bit clunky, but after a few minutes we learned to work around it. 24 hours in Cabo was great. Its nice to have time to explore a port and not worry about rushing about to get back before the ship leaves. I recommend anyone to do this itinerary for that. We showed up at our arrival time as provided by Princess, and as a result, we were on the ship in 15 minutes. Kids club was a smash for our 7 and 10 year old, they were crying the last night because they didn't want to leave and had so much fun. Great staff here too, very patient and professional Read Less
Sail Date: November 2018
I was not the one to choose this cruise, because a relative generously took our whole extended family on it and covered the cost. But I couldn't have asked for a better experience: the rooms were comfortable and clean, the service was ... Read More
I was not the one to choose this cruise, because a relative generously took our whole extended family on it and covered the cost. But I couldn't have asked for a better experience: the rooms were comfortable and clean, the service was extraordinary and flawless, the entertainment was excellent, and the ship itself was beautiful. There were so many things to do and it was all perfectly organized. I especially appreciated the Princess app that allowed people to set up a messaging system with other devices on board, which was a plus because of how large our group was. The dining was amazing as well, especially the sit-down dinners in the formal dining rooms. The activities were diverse and interesting, and well-designed. Embarkation went well, especially because the porters took our bags to our room for us, but disembarkation was much harder and there was little organization. When we reached port in Cabo San Lucas, the tender system worked very well and we had little trouble exploring the city. We knew everything we needed to know about the ship's departure times and when the last tender was going to leave, so that was very helpful. The service on board was, as I said, excellent, but there were many people who did not speak English as a first language and it made them very difficult to understand. Read Less
Sail Date: November 2018
This was my 8th cruise with my wife, but my first time on Princess. We booked it last minute but the timing was right and we knew we wanted to try out Princess. This would only be one second time sailing on the Pacific and were excited to ... Read More
This was my 8th cruise with my wife, but my first time on Princess. We booked it last minute but the timing was right and we knew we wanted to try out Princess. This would only be one second time sailing on the Pacific and were excited to see Cabo San Lucas on the itinerary. Embark- Ship came from a 28 day sail so we couldn't board till mid afternoon. They assigned boarding times but nobody paid attention to it. Otherwise we walked right on and the room was ready to go. Ship- Ship was pretty nice, Italian themed and the upkeep was pretty good. The clubs and bars are very nice. Theater is a good size but seating is tight. Cabin-We booked last minute so we had a veranda on Deck 15, front Port Side. The sea was extremley rough on the return heading north. ( we expected the movement, but it was ROUGH). The balcony was spacious and the cabin was standard, nothing special, super small bathroom. Shower backed up on the two days we were anchored off Cabo. The Princess beds are very nice, if you like the a soft pillow type bedding. Dining- The food was my least favorite part and my least favorite of any ship I have been on. Buffet selection was not good at all. I also thought the quality of food over all was fair to poor. Entertainment and Activities- I tried to do some research on Princess and the Emerald prior to but I couldn't find much on it. I find this to be a cross between an Ocean Liner and a Cruise Ship. This was more of a relaxation ship without so many things to do. The have a basketball court and putting green but that's it. They haver an upsell area called the Sanctuary, its nice, lounge chairs are very comfy, again all about relaxation. They have some industry standard game shows and events but not many and the staff needs quite a bit of work host these. The production show entertainment value is low, but I live in Vegas so I rate it 2.5/5. Service- Service was fine, no issues. Nothing stood out good or bad. Dining Service was a hit and miss. We chose anytime dining, some nights our meals came out fast, some slow. Some nights they pulled our chairs out for us, some nights they didn't. Cabo- We did a land and sea tour which was fun and very educational. Debark- We were never assigned a group so we chose one and they were behind by about 15 minutes. We walked off near our timeframe. Overall we had a good time, and would go again on Princess but it would not be our first choice. We did not travel with kids but there were several hundred aboard, mostly teens. The average age on the ship was north of 50 despite the holiday. Read Less
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 3.5
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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