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2 Helpful Votes
Sail Date: February 2019
We were on the 21-day crossing of the Pacific from San Francisco to Sydney. We have been on 32 cruises on various lines and have sailed with Cunard many times before. We chose this crossing as a way to get us to our 2-month adventure in ... Read More
We were on the 21-day crossing of the Pacific from San Francisco to Sydney. We have been on 32 cruises on various lines and have sailed with Cunard many times before. We chose this crossing as a way to get us to our 2-month adventure in Australia. We were very happy with the transportation, but not too thrilled with the Queen Victoria nor the cruise ship features of this crossing. While we found the Victoria to have a lovely interior design, we couldn't help but compare her to the Queen Mary 2, which we prefer for her spaciousness and a couple of grand public rooms, like the Chart Room. The Victoria was very crowded with long waits for elevators and to disembark at ports. The activities and entertainment were aimed directly at most of the passengers who were very old retirees. There were almost no young people on board which is probably a good thing since they might have been quite bored. The most popular activities were ballroom dancing, dance lessons, and chair aerobics. Everyone was in bed by 11:00. Cunard, and especially the Queen Victoria, have defined their niche as nostalgia for the features of ocean-liner travel from decades ago. Thus lots of formal nights with a dress code strictly enforced, and very subdued entertainment. The food? Well it was cruise ship food with lots of dishes, like steak Diane, which pretty much don't exist on land anymore. We dined in the Princess Grill, which was OK, but I have a very hard time remembering any dinners in particular. Just dull. We tried the Lido buffet a few times but found the food like a school cafeteria. No complaints about the service. We were happy to reach Australia safely and without jet lag. But we were also happy to leave the ship and move on to our next adventure. We will return to Cunard and the Queen Mary in September for an Atlantic crossing, which will be fine since it's not a cruise, but I doubt if we will return to the Queen Victoria and the cruise ship style of Cunard. Finally I want to state that we did not get value for money. This cruise was very expensive, maybe because it was a segment of the popular World Cruise. We have traveled on a couple of luxury lines at much lower per person per day rates and received much more in various features. Still it was probably cheaper than flying first class to Australia. Read Less
5 Helpful Votes
Sail Date: December 2018
Xmas and new year cruise to the canaries From embarkation to disembarkation it was everything we expected Arrived at the port 10.15 checked in and on by ten fifty five Balcony Cabin 4042 near stairway A no issues quiet location ... Read More
Xmas and new year cruise to the canaries From embarkation to disembarkation it was everything we expected Arrived at the port 10.15 checked in and on by ten fifty five Balcony Cabin 4042 near stairway A no issues quiet location the balcony had a solid front which didn’t cause any issues A very calm transit through the Bay of Biscay Food and waiters in Brittania we’re excellent best we have had (Alex and Jeffrey) New Year’s Eve was spectacular We enjoyed all the ports, disappointing that we didn’t get into Madeira, this was due to the weather, it was not safe for the tenders, very scary watching other tenders going into port Would highly recommend a very good cruise The only negative I have is the high costs of the drinks and the cost of spa treatments, if only they reduced the prices t am sure more people would indulge Read Less
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5 Helpful Votes
Sail Date: December 2018
My husband and I wanted to celebrate our 45th anniversary in style so we chose the Queen Victoria. We have been on the other two Queens and were very pleased. We live in south Florida and just didn't want to do the Caribbean again. ... Read More
My husband and I wanted to celebrate our 45th anniversary in style so we chose the Queen Victoria. We have been on the other two Queens and were very pleased. We live in south Florida and just didn't want to do the Caribbean again. We booked our cruise in March of 2018 and were told by the agent who took the booking that if we took an interior guarantee we'd probably end up with a window or balcony. Wrong - we didn't get our cabin until just before we sailed and it was a very large interior but next to the pool pump for the Hydrotherapy pool on the floor above. To make up for the noise that went from 7AM to 10 PM the ship gave us a $300 on board credit. There were no other rooms for us to move into. The cabin stewards were wonderful, we never had to ask twice for anything. The entertainment was the best we've had on any cruise. The lectures were wonderful; Our one complaint was the food. Many nights the food was over cooked, dried out. We were so disappointed in the food that I doubt I'd take another cruise on this ship. Read Less
6 Helpful Votes
Sail Date: December 2018
See cabin review below. The Victoria was in very good order, and nicely decorated for Xmas and NY. No welcome drink despite slick embarkation and with bags in cabin immediately. Entertainment in the evening was above average and ... Read More
See cabin review below. The Victoria was in very good order, and nicely decorated for Xmas and NY. No welcome drink despite slick embarkation and with bags in cabin immediately. Entertainment in the evening was above average and during the day OK with good lecturers in the morning although the port lectures had funny timings. Plenty of quizzes and table & paddle tennis which suits us. The Lido restaurant was good with plenty of variety though just sometimes tricky to find a table . Dining in the Britannia Restaurant - The food was OK but often not exciting, though plates were hot. Service was professional but the waiter wasn't good at the socialising. Need to talk about Service Standards. The service overall wasn't as good as on other ships who do much much better in the Friendliness stakes and for going the extra mile. This was a surprise - not terrible but the others are much better, and we are experienced cruisers. I also suspect that staff were managed by the stick and not the carrot. Docking - Cunard was not in the best position at the docksides so longer walks and in Madeira were supposed to Tender and other ships were docked. Then the sea was rough so we did not get to Madeira! Luckily the NY fireworks were as good as ever - a real plus. Disembarkation was fine. Read Less
2 Helpful Votes
Sail Date: December 2018
We have been on the Queen Victoria before and it has always been a favourite of ours and it did not disappoint. We had a wonderful suite with a full sized Christmas tree as an added bonus. The Butler and his assistant were fantastic and ... Read More
We have been on the Queen Victoria before and it has always been a favourite of ours and it did not disappoint. We had a wonderful suite with a full sized Christmas tree as an added bonus. The Butler and his assistant were fantastic and nothing was ever too much trouble for them. Our suite was always kept pristine and we never lacked for anything. We travelled with our adult daughter so we wanted a second bedroom and bathroom and the suite provided both (although it could be too big for just two people, it all depends on what you are looking for). The Head Maître’ D and Head Waiter in the Queens Grill restaurant were brilliant (as usual) as were the rest of the staff. My daughter has food allergies and they could not do enough to ensure she had a great gastronomic experience. The ship is superbly appointed throughout and the crew in general are very friendly and courteous (just remember to return the friendliness and courtesy to them). We have always enjoyed the Enrichment Program and always proves to be very enlighting. The entertaiment on the ship we have always found to be very average with the occassional highlight. However we were disappointed that they did not have the fencing on this cruise. The ports and shore excursions were good but not brilliant but we knew this before the cruise so they met our expectations. If I have a criticism of the crew, it is with the officers of the ship that seem to refuse to engage with the guests and can be very stand offish. Cunard is the only cruise line that I have experienced this with. Just a point of note, the ship can be quite formal at times so if you like a laid back type of cruise you should do your research before embarking on a Cunard cruise. For us, we would like less formality but it is worth putting up with just so as we can experience the White Star service. We have already booked a cruise on the Queen Elizabeth for January 2020 and we are looking forward to sailing with Cunard again. Read Less
3 Helpful Votes
Sail Date: December 2018
The voyage was to the Canaries from Southampton. At the start , we were a little apprehensive due to the Bay of Biscay but the ship handled it well despite the 4Mtr swells. We had superb food in the Britannia restaurant and Lido, probably ... Read More
The voyage was to the Canaries from Southampton. At the start , we were a little apprehensive due to the Bay of Biscay but the ship handled it well despite the 4Mtr swells. We had superb food in the Britannia restaurant and Lido, probably the best to date. We were also glad to see that Cunard were maintaining the dress code, I did not see anyone who was not dressed to the correct standard. The dress standard is what Canard is all about. The dining staff were extremely attentive and were very keen to try and please. The ship was decorated beautifully in readiness for Christmas, we even had a small Christmas tree in the room. Our Stateroom was very comfortable, the Cunard staff could not do enough for us, nothing was too much trouble. The enrichment activities were wonderful, in particular the NASA talks by Jim Kennedy. Overall the evening entertainment was to a high standard in particular the Cunard show called Hollywood nights, especially the new introduction of the "Greatest showman" which we thought was stunning. Most of the evenings involved late night drinks in the Commodore club listening to a pianist/singer. Overall a fantastic cruise Read Less
4 Helpful Votes
Sail Date: December 2018
We just arrived back home after sailing for 10 nights around the Canary Islands and Madiera. We originally were booked in a Queens Grill Q5 Cabin, but we received an offer from Cunard of purchasing an upgrade to Q1, which we chose to take ... Read More
We just arrived back home after sailing for 10 nights around the Canary Islands and Madiera. We originally were booked in a Queens Grill Q5 Cabin, but we received an offer from Cunard of purchasing an upgrade to Q1, which we chose to take up. For us it was very exciting to be sailing on the QV but to be sailing in a Q1 (The Aquataine Suite) was beyond exciting. We arrived at check in and everything went smoothly. We were on the ship very quickly and we were met at the entrance by our Butler who personally showed us to our suite. The Suite itself is amazing, absolutely huge and well fitted out. A bottle of Lauren Perrier Rose Champagne was on ice for us along with strawberries dipped in chocolate. Our Butler and Steward were both excellent and catered for all our needs. We missed our first lunch in the QG Restaruant as we were late arriving at the ship so we were both very much looking forward to dinner. When we originally booked our Q5 suite, 14 months ago, we booked it on board the QE and we specifically requested a window seat in the restaurant. However once we upgraded we felt that we would automatically be given a very good table. Much to our dismay on arriving in the restaurant we were placed on a table which was quite small and abutted a wooden pillar! Consequently my hb rather than being able to look out towards the sea view looked face on to the pillar.The table was also placed at an odd angle so my hb was also sticking out into the pathway of the waiters. Of course my hb spoke to the Maitre 'D who said he would try and move us. Ironically we found out later that the new couple who were in the Q5 suite we had previously booked, were on a larger table situated in the middle of the huge window! Anyway by the end of dinner the Maitre'D had been able to find us a new table which was as we originally hoped, with full window views. Our first night had therefore been tainted a little with this incident, but we didn't let it ruin which was so far a lovely time. However the first night in our suite was terrible! The sea was a little rough and consequently the ship was rolling a little, but this in itself didn't bother us as we have cruised many times. What was bad was that everything in the suite was rattling, creaking, banging...I felt that the whole room was going to break off and fall into the sea! Not what I expected at all. It was so noisy that both I and my hb just couldn't sleep. We informed the Butler the next morning but all he could offer was a door wedge for the worse offender! Obviously I believe this is a design fault in some way. There is a sliding door between the clothes hanging area and the doors to the toilets which just did not work, consequently it had been wedged open with a door stop. The Butler said he had informed maintenance as it had been like that for some time but nothing had been done so far. The rest of the journey continued to cause similar noises and bangs, depending on the severity of the sea. The engine noise was also very noticeable but we were expecting that being at the back of the ship. Our first morning we asked the Butler for our Ipad, which we had been told on our arrival would be brought each day and our choice of newspapers would be downloaded for our convenience. IT would then be removed in the evening in order for it to be updated. Unfortunately the Ipad never arrived, we asked the Butler twice, the concierge about 3 times but it never did arrive throughout the whole trip! The last disappointment was the width of our very long wrap around balcony. It was only approx 5 .5 foot wide and therefore the only way to stretch out in the (very little) sun was length ways, and the only way to look out to sea was by sitting upright on a chair. When we had been in a Q5 last year the balcony was much wider. It's a pity because I think they have unnecessarily sacrificed balcony space in favour of more room space even thought the rooms are already huge! Overall we had a fabulous trip but there were some downsides to this suite as I have pointed out. Would I go on QV again, yes without a doubt - would I choose this suite again....close call!! Read Less
7 Helpful Votes
Sail Date: December 2018
This was our second in Queen Victoria. But the first since the 2017 alterations. Our reason was partly because the first was so good - not always the wisest reason - and the second because we wanted to get away. Embarkation at Mayflower ... Read More
This was our second in Queen Victoria. But the first since the 2017 alterations. Our reason was partly because the first was so good - not always the wisest reason - and the second because we wanted to get away. Embarkation at Mayflower Terminal, Southampton was flawless. No filling of health forms, no waiting on not so comfortable seats, straight to a check-in desk and on to the ship. I do not know why it was so quick, perhaps because we were latish for boarding. Be that as it may, by far the most efficient and fast. Our cabin on deck 4, with balcony was quite adequate, albeit the shower/toilet cubicle could hardly have been much smaller - significantly less than on our Brittany Ferry just a few hours before. But adequate overall, comfortable bed and well looked after by our steward whom, apart from initial contact, we never saw again. Deck 4 is I think at the lower end of cost structure, but the balconies are larger. Also closer to the theater and Britannia Restaurant levels. But a longish trek for the Lido self service, unless you take the lift. Eating at this catagory of cabin is at the Britannia Restaurant, either first or second sitting, for dining, which for us is either too early or too late, but that is the system. There is no freedom dining on Cunard unless you chose a specialty restaurant or a much more expensive catagory of cabin. There are now on Queen Victoria some very,very luxurious staterooms with restaurants to match, but we were never privileged to experience them. But the entertainment, such as it is, is common to all. Food, then, in the Britannia Restaurant is, for dinner, three courses. Quantity for us was ideal, but for some the portions are small. Quality and variety was on the whole good. Sometimes, very good. Waiter service was attentive skilful and courteous. On occasion however, our team was overpressed by having to deal with the cabin's table immediately alongside us. But overall, dinner was a pleasant experience, and for those careful of their weight, no great risk to it. As to drinks, we did not take any, simply because we live in France and the cost differential was just too great. The sommelier took this in good heart. Fort us, the disillusionment stemmed from the entertainment. This was a ten night cruise, with five sea days, and four ports of call. That results in a lot of time on board the ship. Filling that constructively and interestingly we found difficult. There were four guest speakers. Each was an expert in his given field - not always the case. Each we found interesting but others we spoke to did not. That is the risk. But in each case the lectures - Cunard call them Insight Lectures - were during the morning, often one after the other with just time to change the programme on the computer display machine. After that, for the rest of the day, there was a void until dinner time. So, on a cruise with several sea days, be careful to decide what you are going to do. With inclement weather at this time of year to be expected, you may have to amuse yourself. Reading a book brought from home may not be a memorable way of passing expensive days onboard. On the other hand, this ship has an impressive and extensive library. Evening entertainent: five singing and dancing shows, active but not elegant, with singing at the top of the voice And not the greatest at that. Apart from this, which is fine if you like it, there was one male entertainer, one female pianist who played with over panache apart from Gershwin's Rhapsody in Blue which she clearly loved, one ancient TV show star, and two French acrobats of outstanding ability. Apart from this there was a number of specific interest groups such as story writing, knitting, ipad instruction ( at a cost), gin tasting ( at more cost), and speciality groups which we did not recognise So a comfortable and quite elegant ship with, for us, not enough to do in it Excursion bookable through Cunard were predictable if you have been this way before, which many passengers had. One, the moonscape walk on Lanzarote was outstanding. One in GranCanaria was pleasant. One in Vigo which we wanted to go and booked, was cancelled through lack of take-up. Something which in our experience, happens quite often. Homework before you go may well lead you to local tours at far less cost. As well as cost, if booked, the excursion will go ahead, unless Cunard cancels it. Just as well, in the event, since Vigo was blessed with poor weather. If all else fails, take the Vigo ferry across the estuary. It runs every twenty minutes, costs 2 euros and is fun. If you like that sort of thing. At least close to the water and sometimes pretty rough. Disembarkation is by stateroom catagory, the most expensive first. At deck 4, we were the second to last catagory, but the buffet was open throughout, the table tennis freely available, and offloading the passengers well ahead of schedule, so quite painless. This is a ship which still looks like a ship, even though for some, the alterations to the tiered deck stern has spoilt its lines. If that is not important to you, that does not matter. Would we go on this ship again? Not unless it was something really special. As was our first trip the Lusitania centenary. Read Less
5 Helpful Votes
Sail Date: November 2018
I need to preface my remarks by saying that I have travelled extensively on Silversea and Regent Seven Seas - both are ALL Inclusive cruise-lines. So whilst I was quite prepared to have to pay for my drinks - wow - I was not prepared for ... Read More
I need to preface my remarks by saying that I have travelled extensively on Silversea and Regent Seven Seas - both are ALL Inclusive cruise-lines. So whilst I was quite prepared to have to pay for my drinks - wow - I was not prepared for the totally outrageous prices Cunard was charging - they have managed to take greed to a whole new level - for example - I can buy a bottle of Mateus Rose in Sainsbury's for £5 duty and tax paid - I paid $10.60 for a 250 mls glass of Mateus - roughly £8 - and with 3 measures to a bottle that equates to £24 per bottle and I am assuming that the bottle is tax and duty free????? Come on surely that tearing the arse out of it a bit but then they have the temerity of charging a 15% service charge on top. What is the justification? I have no idea other than "Pure Greed"? Do not know about you but long haul flights are becoming a major bore, so instead of a couple of weeks in Las Vegas or Macau, decided to seek a luxury cruise out of UK and the Queen Victoria provided the answer. I travelled Queens Grill and that was well worth it although I would have like to moved tables and met new people? The food and service were quite excellent. There was a Grill lounge which a true haven of peace and quiet. Due to being mobility challenged - I have artificial knees - I do not do a lot shore excursions as I used to, but I did do one on the cruise - tour staff were rude and very unhelpful - but our tour guide was fantastic and the tour itself was a lot of fun. Given that I was a Queen's Grill customer - the embarkation process was appalling and disembarkation process was a total and utter farce - I do mean a total farce - and this is meant to be an up-market cruise-line - sorry it is not - I was mown down by wheel-chair - basically 2000 passengers were trying to get off at the same through a single disembarkation terminal - it was utter chaos - just to add to pain - no-one told me that "Aqua" tags (Queen's Grill) were laid out separately????? Most depressing of all, is no-one from Cunard it prepared to talk about this? Have fun but if you want to go cruising try another cruise-line? Read Less
8 Helpful Votes
Sail Date: November 2018
Having cruised well over 15 times as a couple (and Cunard Carnival cruises) let's start by saying that the pursers office had a very negative attitude, both in person and on the phone. The cost of drinks is extortionate I.e. a bottle ... Read More
Having cruised well over 15 times as a couple (and Cunard Carnival cruises) let's start by saying that the pursers office had a very negative attitude, both in person and on the phone. The cost of drinks is extortionate I.e. a bottle of wine £5-6 uk over £40 on the ship plus 15 percent. Cost to us well over £350. The food is adequate at best the fish clearly cooked in a toaster. The speciality restaurant - we ordered fruits de mer not frozen de mer. Tasteless and watery. Their disembarkation procedure is manic. Whatever time it states you can get off is irrelevant. Ours was priority one as they allow the corridors to get chock a block with people and do not control it. Very dangerous. When going through security they do not even check the time you are supposed to get off. A free for all. We shall never go with this so called British company again . There is another American cruise company who do it better. Humbly disillusioned. Read Less
Queen Victoria Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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