1 Helpful Vote
Sail Date: January 2019
I traveled with a friend who is a cruise travel agent and a group of about 35 other friends who usually do at least one cruise a year. The agent arranges the cruise, independent excursions and travel to and from the ship. This is the ... Read More
I traveled with a friend who is a cruise travel agent and a group of about 35 other friends who usually do at least one cruise a year. The agent arranges the cruise, independent excursions and travel to and from the ship. This is the first cruise I have done on a larger ship. My other cruises have been on Azamara and Paul Gaugin which are small all inclusive ships. I tried this because the price was good, there were friends to travel with and I was glad to get away from the cold. The size of the ship was overwhelming at first. We had one sea day and it was difficult to find a place at a pool. We preferred the quiet pool but did watch the "belly flop" contest at the main pool. We diined together at the late setting. Some of the food was great, most was ok. Several evenings they had some kind of dining staff program that was disruptive since we were directly under a loud speaker and in an alcove. We could not see what was happening and it was difficult to enjoy our dinner with the commotion. The buffet was very busy for breakfast and lunch, most food was ok and there were a lot of choices. We did breakfast in the dining room several days and enjoyed it. We did one shore excursion on St Kitts that was a tour of the island and a visit to Brimstone Hill. Three other island excursions were private and arranged for our group. Entertainment was ok. I attended several programs and liked the ice show the best. They real emphasize shopping. The majority of the tv channels were about shopping and there were new shopping brochures every day. Service on the whole was great. We never got our room service breakfast the first day but it was ok the rest of the time. Our cabin attendant was great as were our dinner staff. They got an extra tip. I enjoyed the cruise and would cruise Royal again if the right opportunity comes up. I still prefer the smaller all inclusive ships especially Azamara. Read Less
Sail Date: January 2019
I was last on this ship 10 years prior, so I don't remember a lot of the specifics way back then. But do remember enjoying the ship then and I still do. It's in that nice "not too big, not too small" comfort area I ... Read More
I was last on this ship 10 years prior, so I don't remember a lot of the specifics way back then. But do remember enjoying the ship then and I still do. It's in that nice "not too big, not too small" comfort area I like. But it is showing its wear. I mean if that was my first cruise, I probably wouldn't have noticed, but after a bunch you subconsciously become a bit of a cruise snob. But I'm not going to sweat that stuff, so it's not worth listing. But the ship could use a weekend off (of course, it doesn't work like that) to have a few nuts and bolts cleaned up. But it's still super clean, still has the typical RCI staff and crew that always seem to enjoy every day on the job, and go out of their way to make your day. The food was still good, though there seemed to be less variety in the Windjammer as compared to prior cruises. Our kids loved Adventure Ocean as always. Read Less
2 Helpful Votes
Sail Date: January 2019
We were in the 4 bedroom presidential suite doing the south Caribbean the past week. As I am sure there will be reviews on here about the passengers on this cruise, I had no issues and will focus on facts about the line, service and value ... Read More
We were in the 4 bedroom presidential suite doing the south Caribbean the past week. As I am sure there will be reviews on here about the passengers on this cruise, I had no issues and will focus on facts about the line, service and value of RCCL. We were 7 comprising of 2 senior ladies, their sons and wives and on grandchild 9 years of age. My wife and I and child cruise every year and have done simple like carnival victory to NCL Haven. This by a long shot was the worse cruise for value for dollars and service. Embarkment was chaos and no support for 2 members with special needs, even after indicating this at time of booking and every email through the 2 years worth of communication. But local Peurtaricans were given all access... I get it locals looking after their own...just realize when they advertise priority for suites...it does not apply until once through security. On board the ship is old but in fair shape on the service. And got to room with no issues. We get suites for the perks to make travelling easier as we have 2 cardiac 2 anxiety disorder a special needs kid and one mobility issue related to back. In this department there are no real perks minus one. We still got free room service. No dedicated staff for the room. Not even a visit by consierge. We had to go to home during his 3 hour window fos issues which was daily. Our room was not clean and our Stewart made no issue informing us we was just a cleaner. Yet underwear and cups from the previous week guess was under beds all week and only on final night we pointed this out while taking pictures for my blog. To be clear, we had issues from the first day with trying to get the hottub filled, only to have our Stewart forced back to our room to show us how to fill and unfill hottub...all week we did this ourself and also cleaned it ourself as he only cleaned it on last night tip night. Spa. Booked services for mother and her friend which they tried charging her and upselling for a cheaper service even though I had already paid. I have always sent my child and wife for s mani or pedi on formal night sea day in every line without issue. I had called and email management consierge and spa onboard over the year leading up and within the weeks before boarding to ensure my child was good. Emails confirmed service and payment made. Day of treatment was told my kid cant go and no refund was going to be issued, so my wife would need to get a lesser treatment or take another adult. After embarrassing the manager with copies of all emails every received and sent.. mix got a teen nail treatment. No apology from spa of note. Mother bought and paid for photo book. Last day they recharged her account and was trying to force her into more charges until I got involved with Dudley the cousiearge guy. 4 hours later charges were reversed. No apology from photo gu, just Dudley, like it was his fault. Only excursion we booked through ship was a joke. Bonaire highlight and chill beach. Bus went zooming by anything of interest and not spotting and they were booked with other groups. So it was a drive around the island learning about how evil "rich people" were and s drop off to a resort, which was nice btw. Finally we suspected issues with the AC as 2 persons had to use emergancy inhalers daily. One member got angania from air quality in room and coughing and only felt better on the deck or of the ship. We all now have been confirmed with bacterial infections on throats since returning.Thanks Royal. The good was the staff in the dining room. In all our cruises, never have I seen the main floor manager/head waiter at our table every night and helping out. Our staff all got to know us and really made sure we were looked after. So of the best staff ever. The ugly...So Royal has found out z new way to increase profit st the cost of its workforce. We were told by a few crew members that at the end of the cruise their would be a survey sent and if the average scores in their areas were below 75% they dont get paid. Any surveys not done count as well. So those graturities that are suppose to be used to pay staff are now finding their way into corporate hands... I for one will not cruise on Royal again and will be open and honest on all my media forms to offer factual information on this cruise company. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose it mainly for the itinerary but also because we have not been on the Freedom Class. You had to look hard to know she was 12-13 years old. Very minor blemishes that I could see. It’s the first time I saw lifeguards and was very ... Read More
We chose it mainly for the itinerary but also because we have not been on the Freedom Class. You had to look hard to know she was 12-13 years old. Very minor blemishes that I could see. It’s the first time I saw lifeguards and was very surprised. All of the food we (4 adults) had was good. Maine lobster tails (no extra cost), what a treat. Windjammer was busy for the most part but we could always find a table. Keep walking as there is plenty of food and seating past the first station. If you sail out of Puerto Rico, be prepared for many from PR. I’m not saying it was bad but they do make announcements in both English and Spanish. We had to balcony cabins, center of hump. Our steward opened the balcony partition on request. Udine was a very sweet and wonderful cabin steward. We have been on the Allure and I did miss deck 8. Next up, Oasis and Symphony, we like mega! Read Less
1 Helpful Vote
Sail Date: January 2019
We experienced less staff at dinner than were used to. Dishes were so long after the other. We waited so long for drinks at dinner, I started ordering two drinks at a time. The dining room ran out of my wine too. Breakfast doesn't ... Read More
We experienced less staff at dinner than were used to. Dishes were so long after the other. We waited so long for drinks at dinner, I started ordering two drinks at a time. The dining room ran out of my wine too. Breakfast doesn't start till 7:00 in Windjammer and 8:00 in the formal breakfast area. For us this was too late. I'm up to catch the sunrise every morning when I'm on vacation. I was starving before breakfast actually came. The trick to getting coffee before then is to order it from room service or go to the Promenade and get the free coffee in the espresso place or buy specialty coffee there 24/7. Room attendant was great! Rooms were clean. I told the cruise line i have to eat gluten free. I was not ever told they had gluten free section in the windjammer till second day, because I kept walking around asking if something was gluten free. I got frustrated with the staff not knowing, so they gave me the head waiter to assist me. He then told me about the gf section. There was nice choices there for main cuisine, but hardly any desserts. I mean I didn't just have dental work done, I do not want jello. Oh and bring your own toilet paper from home, there's will tear you up! Read Less
2 Helpful Votes
Sail Date: January 2019
We selected the Freedom for the itinerary. Perhaps I'd set my hopes a bit too high...there was just no WOW factor. Yes, the ship is in obvious need of a refurbishment. Stained carpets on the 10th floor, ripped chairs in the ... Read More
We selected the Freedom for the itinerary. Perhaps I'd set my hopes a bit too high...there was just no WOW factor. Yes, the ship is in obvious need of a refurbishment. Stained carpets on the 10th floor, ripped chairs in the theater, etc... and, yes, there is/was a smell. There were several reminders in the Cruise Compass asking that passengers be kind to the the delicate plumbing. If you are thinking about the Freedom, go after she's been gussied up a bit. Our cabin, 1544, was great. Our steward, KeneBeath was excellent. The interior of the cabin was neat, well kept, and quite spacious. The balcony had two lounge chairs, two standard chairs and a table. We took our morning coffee on the balcony every day. (the only note is that the room has two outlets only-bring an extension if you can't manage with two) The itinerary-St. Kitts, Barbados, St. Lucia, Antigua and St. Martin. Three new islands for us. We did RCCL excursions on all of the islands, other than St. Martin. Since we'd been there several times, we chose to take the water taxi over to the town and simply walk around, then get back to the ship while most folks were out. The excursions were well done, and our cabin credit paid for them, so no complaints there. We had the first seating in the MDR-on the first night, our table for two was occupied by two people that had Sea Pass cards with our table number, written in black Sharpie, on them. The waiter and dining room manager were too frazzled to address it on the spot, so we were given a different table for two, right smack in front of the doors to the dining room. By the next morning, we had a message that the mix up had been corrected and the Sharpie folks had been given our table for the late seating, not first. Now, on to the food. It was just okay. We dined in the MDR for breakfast and dinner. Nothing stands out as memorable. Both my husband and I would order with high hopes, only to be done after a couple of bites. The onion soup was reliable and sadly, one of the better offerings. The steaks are only offered in medium rare or medium well, the seafood was completely overcooked. You get the point. (the bonus is that this is the first cruise that I didn't gain weight on) Breakfast was nice-although the addition of a mini buffet for breakfast in the dining room seemed to take away some of the decadence of breakfast in the dining room. We did not do any of the pay extra restaurants, although the efforts to sell those experiences seem to be a major push on the entire week long journey. The Chops grill-for instance-offers tater tots and mac and cheese. Really??? Pay more to be offered tater tots as a side? Nope. I'll leave that for someone else. Our dinner staff, Francis, and the assistant, Envera were tops! They offered to bring us different items from the menu, and we did try, but there was just an underlying blah to the food. We went to the Windjammer twice. Typical, cafeteria style food-all under lights and sitting out. The highlight was the 'mango water", which I am pretty sure was Tang or similar. The promenade cafe and the pizza shop were both our go to when needed. The pizza was actually quite good-they go through so much pizza, there's always a hot and fresh one being sliced and served. It's a thin crust style, which was fine with us. The sandwiches and desserts at the cafe were actually good, too. That was our choice for lunch just because of the traffic and poor quality of the windjammer. The entertainment was standard-a welcome show, a comedian, some carnival style acrobats, an ice show, etc. Again, it was okay. There was no problem getting seats for any of the shows. The fitness center was nice. The gym was never overly crowded, and I was able to find machines available to use. The spa was overpriced, so I passed. I did the free tour and decided that it just didn't have enough appeal. On the final night, after the closing show, the ship turned into one giant pajama party. As we exited the theater, we began to notice people walking around in Christmas pajamas, Disney pajamas, and zip-up onesies. At first I thought we'd missed an announcement in the Cruise Compass about a pajama party, so I looked! Nothing there. Not sure exactly how it unfolded, but it there it was-a floating sleep over. Overall, it was nice to be in warm weather, but we left thinking that our cruise style may be a smaller ship rather than one the size of Freedom. Our past cruises have left us with standout menu or entertainment items, and this one just did not. Read Less
Sail Date: January 2019
We arrived in San Juan the night before the cruise and stayed at the Sheraton in Old San Juan. This was a great hotel with the location being where cruise ships dock while they are in port. The actual embarkation and disembarkation is ... Read More
We arrived in San Juan the night before the cruise and stayed at the Sheraton in Old San Juan. This was a great hotel with the location being where cruise ships dock while they are in port. The actual embarkation and disembarkation is across the channel though which is about a 15 minute ride from old town. You can pretty much walk from the Sheraton for dining, and any shopping you may need pre cruise. Day 1 - We took a taxi (actually the Taxi driver that picked us up from the airport), he gave us his number to call when we wanted to go to the port. It was $40 from the airport to Sheraton old town, and $40 from Sheraton to the port. They charge a flat fee and $1.00 per suitcase in the taxi. We had 9 Suitcases and their were 4 people. We got to the port about 12:20 and sailed through check in. It was a little confusing regarding which line to get in for checking in your suitcases, but we found our line to drop off luggage. The signs are facing the building, instead of facing the parking lot. These lines are to give the porters your luggage, that you are checking into the ship for delivery. We had 5 suitcases and gave the porter $5.00. There is not an option to turn your luggage into royal Caribbean personnel, as other ports. You have to use their porters. We are diamond members and were in a suite, so our line to check in was not too long. We were on the ship by 1 pm and went to directly to Sorrento's for pizza. We didn't want to fight the crowds in the windjammer with our carry on suitcases. At 1:35, the rooms were ready. After exploring the ship and the muster drill, our suitcases were delivered around 6:00 p.m. The muster drill was at 5:30 and ours was in the "Enchanted Evening room" They crowd way to many people in the area with 100 or so people having to stand on the dance floor area, shoulder to shoulder. It was extremely hot and uncomfortable unless you got to the room very early to get a seat. **Warning** Every announcement on this ship is in English and Spanish. That includes the muster drill, which made it twice as long. It took over 30 minutes to complete the muster drill. The ship is 70% Local passengers. It seems they ran special pricing for them after the hurricane. More on that later. We unpacked and got ready for dinner at 9:00 p.m. The first night dinner is 30 minutes later than normal due to the muster drill. Day 2 - St. Kitts - We had been here many times, so we opted to shop and than a taxi to a local beach. We went to Shipwreck Beach. It is not as congested as the other beaches. They cab costs $4.00 per person and they have a restaurant/bar there and the prices are quite reasonable. $5.00 cocktails. You also do not have to pay for chairs and umbrellas at this beach. The beach right next door, Cockleshell, charges $10 for a chair and umbrella. Day 3 - Antigua- We book the lobster lunch catamaran through Royal Caribbean. We were not impressed with this tour. The crew on the Mystic were rude. About 35 of us were in the front of the boat, and we could not hear the announcements. They dropped us off at a beach, and drove away to anchor off the beach. One of us swam back to the boat and was told they cant swim back to the boat and the crew were very rude. After this beach stop, they cooked the lobsters and we ate on board. When a lady asked about the types of salad dressing they said it was salad dressing. One lady ended up putting ketchup on her salad because nothing was marked. They put the food on your plate as if you are prisoners in line for your food. NO seconds. One lobster (small) per person. It started to rain while we were in line and the food was all wet. The boat is only covered in certain areas. During lunch, they finally let us have rum punch and beer so that helped the mood. We stopped at another beach and drinks before heading back to the ship. Day 4 - St Lucia - We have been there before so we took an excursion with Cosol Tours. Sunny was our driver and he was the best. You leave the port in an air conditioned van for a van / water taxi day trip. We had a light brunch, went to the Mud baths, water falls and a beach. Snorkeling is optional for $10 at the beach. They served rum punch and beer all day. I highly recommend this tour. Day 5 - Barbados - We chose to go to the Boatyard. This is an all inclusive beach that has snorkeling, beach activities, dining, and bar. It costs $5.00 per person to take a taxi there. Its only 1 1/2 miles away. The entry fee is $25.00 per person which includes transportation back to the ship, 1 drink, beach chairs and umbrellas. It also includes a boat ride to two snorkeling spots (a shipwreck and turtles) We did see turtles. This took about 45 minutes. Get there early and sign up for the snorkeling trip as everything is on a first come basis. The place fills up by 12:00 p.m. Food is a bit expensive, but a bucket of beer is $20 for 6 beers. Day 6 - Sea Day. Thank goodness we had reserved beach chairs for suite guests. The pool was so crowded and yes, people hold chairs. Only entertainment at the pool was Belly flop and the Hunt (quest by the pool). Of course they had music. Day 7 - St. Marteen- Again, we had been here before so we took Captain Bob's Snorkling Tour. There were 11 people on a cigarette boat with plenty of room. We went to 3 snorkeling spots and 1 beach (pinel island). Beer, soda and water were served all day and we had sandwiches, chips and an apple for lunch on the boat. I also highly recommend this tour for a full day of fun in the sun. Our cabin was 1874 which used to be a family panoramic ocean view. They have reclassified it to a suite (much to our surprise) and thank goodness they did. We loved the suite perks which allowed us to have breakfast in Chops Grill. You order off a menu. This beats fighting the crowds in the windjammer. Thankfully, with only 1 sea day, we only ate in the windjammer one time. The crowds in windjammer are crazy and finding a table isn't easy. Also Sorrento's Pizza was really good and usually had a long line. The main dining room service and food has really gone downhill. I was also on a panama canal cruise at the beginning of December and noticed how bad the food and choices were. Waiter constantly delivered the wrong food to the people and never knew our names. There was no personal service like it used to be. The entertainment that we saw was good. My complaint was that it catered more to the Spanish speaking passengers. We had to skip dinner one night if we wanted to see the Love and Marriage show and the ice show. These were during our 8:30 dinner time. They did hold a separate game show in Spanish after dinner. We were glad that we saw the ice show on the first night, because the second time they were going to show, it got cancelled due to sound issues. Disembarkation - It was very disorganized. About 8:30, they closed the gangway for an unknown reason which made the lines really long. Again, thank goodness we had the luxury of going through a special line for customs as a suite guests. The other lines would of taken 45 minutes to get through. I have taken other cruises out of Puerto Rico and did not experience so many Locals on the cruise. There were so many children on this cruise. I don't want to sound harsh, but going up and down the halls with boom boxes and dancing outside the rooms while people are sleeping is unacceptable. Loved the ports, but would not sail again out of Puerto Rico. Read Less
3 Helpful Votes
Sail Date: December 2018
The combination of many small issues made this cruise very disappointing. Below is a summary of those issues. We did like the ports of call and time spend off ship was very enjoyable. Since this cruise was over New Year's it was ... Read More
The combination of many small issues made this cruise very disappointing. Below is a summary of those issues. We did like the ports of call and time spend off ship was very enjoyable. Since this cruise was over New Year's it was very expensive. We splurged for a GS, beverage/internet package and dining package- all not worth the extra money. We did share our thoughts/concerns with RC and they did say sorry and they would share our comments with the ship staff but nothing else. Internet- We purchased a surf and stream package with our beverage package. We could not stream anything all week. We could surf albeit slowly. I mentioned this on board and was told "yes the internet is not good". Guest services would not refund any portion of the package because we had purchased a beverage/internet combo package even though we did not get what we purchased. Beverages- We purchased the beverage package but never got our favorite vacation drink because there was no mint on board. I had to seek out my second favorite drink because only one bar had the mango puree to make it. They eventually ran out of mango too. The bars typically served drinks with flat components. Bartenders could see the beverage was flat when the poured it into the glass but served it anyway. It seemed they did not care. Food- this was the only cruise we have been on where we were served raw meat or a dishes that were not edible because they were way, way over salted. We left food hardly touched on our plates in Sabor and Chops because it tasted spoiled. The servers just ask if they can clear your plates and never asked what was wrong with the food. The chefs apparently do not taste all the dishes they serve. The staff do not care if you are happy with your food or not. Also a welcome food gift was brought to our cabin on the first day and on formal night. The first gift was three cookies and the second gift was three cupcakes. There were four of us in the cabin so someone was left out each time. This is another example of how the staff did not care. Yes it was a suite perk but one that would definitely caused an issue with the person left out. Staff- In general when you said “how you doing to staff” frequent responses were “tired” or “long day” or such. The exception was our cabin steward. It was likely the source of the uncaring vibe of the ship. Suite Perks Main Dining Menu Available for In Suite Dining /Complimentary 24-Hour Room Service- Here is an example how the room service was not well done or even to general expectations. We ordered room service dinner one evening. We called and told room service that we wished to dine in our suite. We ordered two salads and two desserts. The salads were not prepared as described on the menu (missing items, iceberg lettuce substituted for arugula), the salads did not come with the salad dressing described (they were dry), the room service tray did not come with bread, or condiments, or water or anything else you would expect on a room service tray anywhere else. Private Lunch Seating in Specialty Restaurants- On this ship we were told to get our lunch from the buffet and then come to Chops. However, we do not see how this suite perk. Yes technically you are seated in an area other than the buffet but once in Chops the servers that were setting up for dinner service ignored the passengers that were eating lunch. They did not set up the tables. They did not offer water. They did not take used plates away. If we sat outside Chops, the servers would do all these things. So this was actually a downgrade in service. Private Breakfast Seating- If you did not get to Chops by 9:30 am, you were told to help yourself to the buffet and return to Chops to sit. However, just like with lunch service the servers did not set up the tables, offer coffee or other beverages, remove dirty plates or provide any service at all. Again it was actually a downgrade from sitting at the buffet where servers would provide these services. Departure Breakfast- breakfast was at the buffet. No difference for non-suite guests. There was coffee in the suite departure lounge though but hardly a perk. Reserved Section in Theater/Pool- Yes there was reserved seating sections but there was no enforcement of the reserved seats. For example on sea days, people would use the reserved seats for their stuff while their use the hot tubs or pools or other ways of getting around the pool attendant who only checked for gold cards twice a day as far as I could tell. No one checked for gold cards in the theater the times we were there. Suite Party Invitation- this invitation was for a cocktail party. The party was held at 11 am. The concierge asked why we were not going and I mentioned we were not inclined to be drinking at 11 am and we had already eaten breakfast so I did not see the point. It did not occur to them that this was not a good time to have a cocktail party. Suite Lounge/Concierge Club Access (Hors d’oeuvres and Cocktails Each Evening on Itineraries of 5+ Nights) The suite lounge did have nice people working there and I really wanted to like it. But it was a dreary room with no windows and the music played was primarily from one band that me and my family really do not like. Seven days same music same band made us really not want to stay in the lounge. We also did not like that the Cruise Next person was in the lounge every night. If we wanted to book our next cruise we could have went to his office. It just seemed like every night they were trying to sell you your next cruise. Also the concierge made our restaurant reservations by calling the reservation hotline same as we could. There was no additional inventory or priority for suite guests as far as we could tell. The reservation hotline gave her the same dates and times as anyone else who called. Read Less
4 Helpful Votes
Sail Date: December 2018
Third time out of San Juan. Like it because we see new islands. Never been on this ship but have cruised RC 12 other times out of Rome Miami Galveston New Orleans and Fort Lauderdale. Got off to a good start with check in. Room and ... Read More
Third time out of San Juan. Like it because we see new islands. Never been on this ship but have cruised RC 12 other times out of Rome Miami Galveston New Orleans and Fort Lauderdale. Got off to a good start with check in. Room and baggage was timely but diner was a mess. Did My time but seating was disorganize. Many trying to be seated without reservations. New Year’s Eve was worse plus service timing was horribly offand kitchen backed up. It improved as we went thru the week but quality and selection was average at best. Formal night, particularly NYE was laughable. Those of us who chose to dress up found ourselves surrounded by jacket less open collars, some in jeans Entertainment was subpar in most venues. This was a disappointment because we were always told RC went out of their way for high quality shows on New Years cruises What really surprised us with the percentage of Puerto Rican guest, over half. Kinda overwhelmed us. We been out of San Juan many times and other foreign ports but the Freedom did a poor job of balancing the music and activities to everyone. Top desk was a Puerto Rican party with Spanish music most of the time. Cruise director and staff was for the most part mia. Cabin service was good, support staff helpful and rooms well maintained. Saw some great islands but in the end for the cost of a new years cruise and travel it was missing the mark Read Less
9 Helpful Votes
Sail Date: December 2018
First time in this ship. Overall food was great in the Windjammer and most nights in the dining room. We were a party of 13 with 2 booking last minute. They put us at a table of 11 which was tight. I had gone down to the dining room in ... Read More
First time in this ship. Overall food was great in the Windjammer and most nights in the dining room. We were a party of 13 with 2 booking last minute. They put us at a table of 11 which was tight. I had gone down to the dining room in the afternoon to see about two tables instead. They got a table of two close by but no one called to tell us they couldn’t do anything. We even told the mature d and he never came back to the table after the second night. The people who booked late Even got a note under their door saying not to come to the dining room as there wasn’t room. Someone doesn’t have their act together. Only one towel counter wasopen. There was a long line to return or get towels in the sea day. The sprinkles area for yogurt was in the walking path between the kids pool and the main one. Again only 1 side ever open. Lines were really long. Lines for sorrentos was long. No pizza in the Windjammer. Chair hogs out. Always sat by the kids pool. First island the towels were off the boat. The next time they were on deck 1. Got off mid ship and towels were on deck 2. If you were handicapped you would have to take the elevator back up to two to get towels. To get off they would say go to forward midship. I had to call the operator to find out it was either forward OR midship. Could never understand the person who talked about activities. The elevator buttons didn’t light up in one side but did in the other. Had to call the operatorTo find out where diamond members could disembark on the last day. We wentTo deck 4’and got off. Someone said wait 20 minutes since none of theLuggage was out. CompleteLie. Overall the good outnumbered the things that could be improved. Read Less
Freedom of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.0
Entertainment 5.0 4.2
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.4
Family 5.0 4.4
Shore Excursion 4.0 3.9
Enrichment 3.0 3.9
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

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