1 Helpful Vote
Sail Date: January 2019
I chose this cruise because it was a 10 day cruise and our friends have not been to these islands but we have seen them before. We drove to Ft. Lauderdale so embarkation and disembarkation was easy. Easy parking as well. Our favorite ... Read More
I chose this cruise because it was a 10 day cruise and our friends have not been to these islands but we have seen them before. We drove to Ft. Lauderdale so embarkation and disembarkation was easy. Easy parking as well. Our favorite island is Aruba and St. Thomas. Grand Turk was great. Not a fan of Dominica or Grenada. We went on 4 excursions and they were ok. This is our 3rd cruise on Princess. The ship is older but doesn’t show it. I prefer the smaller ships. Went on the Oasis and it’s just too big. Horizon buffet is very good however trying to find a table was very hard. Need more smaller tables for 4 people. 2 people would table up a whole table for 6 to 8. We do Anytime dining. We always got right in. Not a fan of the food however. We only went 3 times. I feel people go to this dining if they are first time cruisers. Not worth getting all dressed up to go to this type of dining. Loved the Steakhouse! Liked the pizza and burger restaurants. Also we were disappointed with the Crab dinner you pay extra for. Did this dinner on another ship and it was fantastic. Pool is very COLD but nice. Movies and music by the pool VERY LOUD! Can’t even talk to your friends. Not relaxing by the pool with entertainment blaring. My cabin steward Mario was fantastic! Answered every question. Room was nice and clean. Loved the layout of room. Outdoor bartenders were great but not enough people walking around to get you drinks. Been on a cruise 8 times and I would rate this one a 7. Did not go to any entertainment or casino. Casino smelled like smoke. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise primarily for the destinations and tho we've never sailed on Crown we have sailed Ruby and Carribean in this class and prefer this class of ship over the newer designs. The ports did not disappoint us...We arrived ... Read More
We chose this cruise primarily for the destinations and tho we've never sailed on Crown we have sailed Ruby and Carribean in this class and prefer this class of ship over the newer designs. The ports did not disappoint us...We arrived and left on time with a minor glitch on Turks and Caicos which being on Super Bowl day did not affect us since our plan was to stay aboard anyways. The food was good at the Horizon buffet.....The food one of the two times we ate in the dining room was good. It is difficult to have a bad cruise...ours was good but having personally owned our own restaurant for 30 years, customer service doesn't seem up to par...A few examples....For the first 7 nights we had food and bird excrement on the balcony C374 along with dirt and soot from the previous cruise. On the 7th night my wife and I were sitting on an extended balcony when we heard the cabin above us to the right being cleaned by the steward. All of a sudden a bucket of water came crashing down from above. Jumping up I saw the steward entering the cabin above but when I yelled to him he ran. Not knowing what was dumped on us I went to guest services and talked to Valeria, I believe....But we couldn't hear one another because guest services is right next to the Atrium and the band was playing very loud. We waited about 4 minutes until we could hear one another if we yelled. She apologized to me...said they have brought this problem up before....but no one listens...Captain, I guess you might want to take a look at this one...Anyways she said she was going to notify housekeeping and have our balcony cleaned. Shortly Riu, the steward came by to see what was wrong...said he had just taken off his duty clothes...said the steward should have checked for people below...(Captain?) Before throwing it and said he'll check in the morning. Next day, no one had still cleaned the balcony until I embarrassed him by detailing all that was left over from the last cruise..He cleaned it the last 2 days....Housekeeping needs help on this ship. The windows in Horizon Court look like a greasy spoon and common areas could use a good sprucing up. Looking for Miller Light beer I went to 4 bars and finally found Crooners. When I asked the bartender if he had any he told me it was limited and he brought some to his bar that morning...then told me that Explorers Lounge had it and I could maybe get it there. I told him I only wanted 2 and his would work. On the morning breakfast we walked in at 8:15 for a table for two and were told they had none....We said ok we can eat at the buffet...then they said they had one...upon walking in there were about 15 to 20 open.....quick note to Princess....satisfy your customer....not your own wants....And this one goes out to the deck hands...when asked if they were going to provide Lounge covers for the Super Bowl like they do for MUTS...the answer was " My supervisor hasn't decided if he wants to or not." Really?? If he wants to or not....And again, deck crew..if it starts pouring....berating customers because they ran away from it without grabbing wet towels?? Probably not cool.. Sometimes people get so wrapped up in their environment and job that they actually need to be re-trained with regard to ideal customer service..It happens and appears like it's time for this to happen on Crown Princess...Again, we had a good time...these are not complaints as much as they are indications that some things need to be addressed.. Most importantly, listen to your own customer service desk and move them so that they can do their job....It's hard enough as it is! Read Less
1 Helpful Vote
Sail Date: January 2019
We are Platinum cruisers on Princess and chose this trip because of the usual quality we expect on Princess. However this cruise was somewhat a disappointment. Food quality was below the usual standard and the food selections in the dining ... Read More
We are Platinum cruisers on Princess and chose this trip because of the usual quality we expect on Princess. However this cruise was somewhat a disappointment. Food quality was below the usual standard and the food selections in the dining room not as expected.The ship is a little older and the cabins have a slight worn look. The beds are too soft and should be replaced. The service was very good. I do not know what has happened to the coffee but it comes out of as a slightly thick liquid Not Like a Brewed cup and is VERY Strong, first time I ever switched to Hot Tea. The ports we visited were very Good and had a great time on all, especially Aruba our favorite port and beach. We are hopeful that Princes win make some changes to get back to the way it used to be as recently as last February 2018 on Royal Princess Read Less
1 Helpful Vote
Sail Date: January 2019
We wanted a good overview of the Carribean Islands. It was good to get away from the winter of Canada. Feeling the sunshine, listening to the steel drums with the warm Carribean breeze was a wonderful feeling. No cooking, no dishes ... Read More
We wanted a good overview of the Carribean Islands. It was good to get away from the winter of Canada. Feeling the sunshine, listening to the steel drums with the warm Carribean breeze was a wonderful feeling. No cooking, no dishes wasn't to hard to take either. I had time to read 2 books. I sure enjoyed that. The ship entertainment was pretty good and we enjoyed dancing most nights. The food was great. I had a memorable lamb dinner with mint jelly. It was a remarkable dinner, my favorite. Service was great. Embarkcation and disembarkcation are very well organized. Nice variety of food choices and good dining room service. Enjoyed most of our port stops. I always did an on shore excursion because Princess price gouge for their excursions. Be prepared to be nickelled and dimed every time you turn around. E.g.. pictures, bottled water, drinks, WiFi, excursions, certain menu choices are extra, specalty fine dining room added cost, gambling, pay extra for serenity room, spa treatments, you can't even check in for your flight with out paying to use WiFi and it's expensive and antiquated. Some of the games cost money. Every time you turn around Princess is trying to get in your wallet, be prepared. Read Less
Sail Date: January 2019
This was an anniversary celebration cruise with friends. We had excellent embarkation and disembarkation experiences...Princess does it right! Dining: We ate many meals at the Michelangelo Dining Room. I can't pin it down ... Read More
This was an anniversary celebration cruise with friends. We had excellent embarkation and disembarkation experiences...Princess does it right! Dining: We ate many meals at the Michelangelo Dining Room. I can't pin it down exactly, but felt the quality and selections were less than previous Princess cruises. On the other hand, we felt the Horizon buffet was much better than previous cruises. We enjoyed the International Cafe very much, using it for our specialty coffee orders, the outstanding apple donuts and the ability to just sit and relax and enjoy the entertainment provided...especially the Violin duo! Was not impressed with the Salty Dog but wife enjoyed it. Didn't have pizza this time but noted that many seemed to enjoy it. Crown Grill was outstanding but we went at end of cruise and it was just too much food! We booked an inside cabin and had no issues at all with it. Cabin steward did a great job with freshening. Entertainment was very, very good! The production shows were outstanding and the musicianship of the cast and band were excellent. Comedian was great and ventriloquist was good! Movies on deck were great! New screens are now visible even in full sunlight! We went on shore at every stop and enjoyed the Princess Cay water bikes and the Heritage excursion in Antigua. Wi-fi was lousy...but didn't expect much improvement. Only "complaint" was miscommunication on our anniversary package. Still not sure what happened but we were supposed to have two specialty nights. On first day, customer service said it may have been our Princess travel agent, but they didn't make any effort to make it right. On settling our account, the desk found that we should have had two specialty meals. Would suggest that Princess provide additional training in this area. Because of that, I didn't give this enjoyable, relaxing cruise five stars. Read Less
Sail Date: January 2019
We chose this ship for ports or call and length of trip. We loved all the tucked away areas on the ship. The Sanctuary was quiet and enjoyable, we booked it for three half days. The restaurants were fantastic and the service provided by ... Read More
We chose this ship for ports or call and length of trip. We loved all the tucked away areas on the ship. The Sanctuary was quiet and enjoyable, we booked it for three half days. The restaurants were fantastic and the service provided by Antonio and Anthony was five star. We never visited any specialty restaurant because the food in the main dinning room was so delicious. Behind the fitness center is a free unisex sauna and steam room that can be used free of charge. The TRX classes lead by Dan were outstanding. We enjoyed the outside jogging track on 18 as long as people walking didn't get in the way. The shows were very good and we enjoyed all of them. The ports of call were our favorite. We went to Pirates Cove in Barbados, The Marriott in St. Kitts and in St. Lucia we did the "Joy Tour Excursion". They took us to the mud baths, waterfalls and finished up with a delicious local meal. Our tour guys Captain Phil, Nano and Jonathan were polite, informative and fun. Our least favorite excursion was in Antigua. We visited Church Valley Beach which was disappointing because the bar service and food were horrible and way overpriced. The steep slope to enter and exit the water was challenging for the ederly. Read Less
Sail Date: January 2019
We just returned from a 10 day cruise in the SE Caribbean on the Crown Princess. This was our second cruise with Princess. We have also cruised with Celebrity and Royal Caribbean. Over all, this was the best cruise to date. The ship, ... Read More
We just returned from a 10 day cruise in the SE Caribbean on the Crown Princess. This was our second cruise with Princess. We have also cruised with Celebrity and Royal Caribbean. Over all, this was the best cruise to date. The ship, although 13 years old was in good shape. It is an elegant ship compared to others I have been on. Both the embarkation and debarkation process were easy. Food in the main dining room offered a good selection and was good quality. Service in the dining room was excellent. In fact, all the crew we encountered were very helpful and friendly. The entertainment was top notch. Even the production shows which on other lines are often cheesy were first rate. In fact, the last production show entitled Encore received a long and loud standing ovation. Loved the always available pizza, soft serve, and French fries and the 24 hour International café. Our room was serviceable and not much different from other ships. The cabin steward was very friendly, helpful, and did an outstanding job keeping the room clean and stocked. The only things that kept me from giving a five stare review was the buffet; food for the most part was good but the serving area was very small and crowded and it was often hard to find a table. I much prefer the open serving area concept on Celebrity ships. We will definitely "catch a ride" on the Crown Princess again. Read Less
Sail Date: January 2019
Love to cruise in winter to the Caribbean.Weather was great,actually a little on the cool side.Ship has had a recent upgrade to a few areas and was apparent.Could use a few more chairs in the atrium area.Store personel were very nice and ... Read More
Love to cruise in winter to the Caribbean.Weather was great,actually a little on the cool side.Ship has had a recent upgrade to a few areas and was apparent.Could use a few more chairs in the atrium area.Store personel were very nice and helpful,and not pushy.Main dinning room food was very good.Specialty dinning was 50/50.Crown grill was great but Sabbatinis was fair to poor.Menu lousy,service strained despite few dinners.Ventriliquist was very funny,and other shows were good.One strange thing I thought was no Ragae band on a caribbean sailing.Big mistake in my opinion.They had one guy playing a steel drum.Ships service was excellent ,somebody had a talking to I believe.Visited all ports but just walked around.Took no tours but they are the best way to experience the Islands.Safety must be a concern and it's dangerous to go off on your own.Have been a long time Princess cruiser and this cruise was one of the better ones. Read Less
Sail Date: January 2019
This was only a 10 day cruise, not 20. The service is great; people serving on board are some of the best. Entertainment was excellent. The musicians, singers and dancers were very entertaining. Comedians were actually funny. ... Read More
This was only a 10 day cruise, not 20. The service is great; people serving on board are some of the best. Entertainment was excellent. The musicians, singers and dancers were very entertaining. Comedians were actually funny. Disappointed in some of the excursions and total confusion when exiting the ship to locate where the excursion is to meet. One stop had us walking about 1/2 mile just to get to the cruise terminal which we walked thru past a lot of shops to go outside to find our bus. Crown Grill serves plenty of food and it is excellent. We took this cruise because it had ports of call we had not visited on other cruises, but were disappointed in the products for sale. They all had the same merchandise and so little made locally. It was 90% made in Taiwan, China or elsewhere. Merchandise on board was not that appealing and heard comments from other guests that it looked like stuff that wouldn't sell on other ships. Read Less
Sail Date: January 2019
My husband and I won this cruise at our Jack casino in Cincinnati, Ohio. This was the first time we cruised with Princess cruise line. We have enjoyed over 25 cruises over the last 25 years with Carnival, Royal Carribbean, Norwegian, ... Read More
My husband and I won this cruise at our Jack casino in Cincinnati, Ohio. This was the first time we cruised with Princess cruise line. We have enjoyed over 25 cruises over the last 25 years with Carnival, Royal Carribbean, Norwegian, Holland America and Celebrity. We flew into FLL airport day of the cruise and took a taxi to cruise terminal. The Princess Cruise line is extremely organized and we moved thru the embarkment process very quickly with employees stationed throughout telling us what to do and how to get aboard ship. We arrived around 1130 at the terminal and were aboard ship by 1pm. We ate at main dining room every night except for formal nights. Check the formal dress code before going to make sure you have the right clothing packed. Entertainment was fantastic, cruise director and his staff were great as well. The were all kinds of activities planned daily. Service both forcabin, di ing room and bar service was phenomenal. Disembarkation was well organized, painless and option to have Princess transfer our luggage to airport and check it for us was a pleasant surprise. We are in our early 60s and noticed most of the passengers appeared to be in their 70s on this cruise. Read Less
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

Find a Crown Princess Cruise