1 Helpful Vote
Sail Date: November 2018
Enjoyed H.A.L some time ago and decided to join friends on this 12 night cruise around New Zealand and to Norfolk Island. Most of the cruise en counted bad weather for the time of yearn around New Zealand. Well we never got to land on ... Read More
Enjoyed H.A.L some time ago and decided to join friends on this 12 night cruise around New Zealand and to Norfolk Island. Most of the cruise en counted bad weather for the time of yearn around New Zealand. Well we never got to land on Norfolk Island , the swells too big, a shame but nothing you can do to change that. The ship has H.A.L. new E.X.C. ,we were not a fan of this as it cuts done the amount of entertainment on the ship. Staff told us this is the only ship in the fleet with EXC and it appeals to limited folk from what we heard from others. The ship had only 972 on board this cruise and as it takes 1250 , tender times were good for the most part. Entertainment was very limited and some sub standard.The Cruise Director seemed to do everything with no helpers. The ship is old , but staff excellent in all departments. Our first cabin 545 had so many noises (sounded like steel on steel in the outside wall) we could not sleep.We were moved to 555 , this also had unacceptable noise ! We were then shifted to 556 which was fine apart from the shower control. Dining Room and Buffet both had cheerful and excellent staff as was the cabin staff.. Not 5 star by any mean,s , not even a fridge in the cabin, however the ship is kept clean and tidy by the crew at all times (with a smile) Read Less
1 Helpful Vote
Sail Date: November 2018
We wanted to go to Norfolk and it was on the itinerary so chose this cruise over others because of that mainly. It also went to other places we were interested in and so we saved our money and booked it. We traveled to Norfolk but ... Read More
We wanted to go to Norfolk and it was on the itinerary so chose this cruise over others because of that mainly. It also went to other places we were interested in and so we saved our money and booked it. We traveled to Norfolk but couldn't disembark as it was too rough. Talking with others was interesting as apparently the chances of getting onto Norfolk are about 2/7. We felt totally cheated and believe strongly this port should come with a warning so people can make an informed decision before paying. From the very start we were disappointed in things and by the time the cruise was half over all we wanted to do was go home. Having been on two other cruises with two different companies we had scope to compare our experiences and expectations with. There was no welcome aboard drink or even a welcome aboard except from the cabin stewards who were wonderful. Our cabin, 640, was really noisy and while part of this was vents in the passage that we were told were needing some adjusting (but it wasn't ever done) no-one could explain what caused the loud humming which seemed to come from the outside of the ship. After complaining four times over six days we were finally moved to 643 which was on the other side of the ship and it was blissfully quiet. The entertainment was really poor when it happened at all. Far too little to do on this ship and what there was really had limited appeal. The food in the Lido buffet was boring and the same things over and over again and the one time there were fresh stir fry veges they were gone in a flash. The waste was huge and you would think someone would start to question why this was happening. Excursions were way over priced and one we went on was triple the price Joe Public would pay. We learned to find our own on shore excursions and to be paying what it was actually worth. The price for bottled water was prohibitive as was the alcohol and then there was the 15% extra on top. The shops and casino were empty a huge amount of the time and that wasn't surprising when the cost of shop items was looked at. The staff stood around and looked totally bored which they probably were. There were some pluses though. Disembarkation was smooth and fast. It was a real plus. The Cabin Stewards were totally fabulous and the other crew were great as well.Cabin stewards always spoke to us as if they really cared and they knew our names. They couldn't be faulted. The Room Service was fabulous and the bowl of fruit in the room was really appreciated. When we chose a time for our morning coffee it was delivered on time and by such friendly crew. Absolutely fabulous service. Even with the positive things we would never travel with this company again. Read Less
Sail Date: November 2018
We cannot travel far from home at the moment due to family commitments so the 12 day around NZ was ideal. The boarding in Auckland was the easiest I have ever done and basically we just walked onboard with a few ID checks and the key card ... Read More
We cannot travel far from home at the moment due to family commitments so the 12 day around NZ was ideal. The boarding in Auckland was the easiest I have ever done and basically we just walked onboard with a few ID checks and the key card issuance. The ship was not full, about 900 passengers when she will take 1200, so there was a real feeling of space. We stayed in the Neptune 043 suite and loved it - heaps of room, a balcony to die for and nicely appointed throughout. This also gave us access to the Neptune Lounge, which I initially doubted we would use much, but as it turned out we became addicted to our quiet time in there with a decent cup of coffee and some nice snacks. It also came in handy when work intruded on the holiday and I needed something printed out and then scanned - this was the easiest I have ever managed to do this at sea. The food was of good standard - although a bit cold at times in the LIdo, service was faultless throughout and the activities were all well organised. The only criticism is that they seemed to be 'short' an act or two; there was no main production troupe so no dance shows and a couple of the entertainers they had were asked to do two or more shows, and quite frankly their material was not strong enough for this. Despite this, we felt entertained (mostly) and there was a really happy, friendly feel to the cruise, all the passengers were smiling and always ready for a chat over food, and the trivia teams were always happy to let others join in when they didn't have a full quota. Jonathon, the cruise director did an excellent job running these and just about any other entertainment. John in the piano bar was fabulous and the stools around his piano were always filled with people who had drunk enough to think they could sing (including us). Great fun there at night. We missed one port (Norfolk Island) due to rough weather and questions were asked as to whether ships should even go there as the success rate is not good apparently, but the captain circumnavigated it and took us off to see another island (no landing), and the tour charges were quickly refunded in full with no fuss. I would travel again on the Maasdam, she is probably not the newest ship out there but we enjoyed the layout and found everything we wanted. The shopping was a bit limited compared to others - not everyone wants high end jewellery, but this is minor and probably saved us some money. Read Less
5 Helpful Votes
Sail Date: November 2018
We chose this cruise due to the itinerary and the supposed reputation of Holland America being a classy cruise line. It was to be a continuation of a seven night cruise that we took on the Paul Gauguin. We were looking forward to the ... Read More
We chose this cruise due to the itinerary and the supposed reputation of Holland America being a classy cruise line. It was to be a continuation of a seven night cruise that we took on the Paul Gauguin. We were looking forward to the stops at Rarotonga, Cook Islands - Alofi, Niue - Vava u, Tonga - Savusavu, Vanua Levi, Fiji - Suva, Viti Levu, Fiji - Dravuni, Fiji - Nuku alofa, Tonga. To set the stage for the tender rides to shore we need to say that prior to our cruise a woman was killed while getting on the tender at a stop. Of course like the military Holland America made a decision to screw all of it's passengers due to the actions of one unfortunate soul. They cancelled the first two stops stating the sea state was to high to go a shore. They must not have realized there were many passengers that had a great deal of experience with boating and knew that the sea state was not as bad as they were saying. Real big disappointment to all aboard. All of the remaining stops we did go ashore. Shore excursions were totally overpriced. We went ashore an picked up tours at far cheaper prices than Holland America offered. For a cruise line that is supposed to be classy Holland America made it far from that. Everytime you turned around they were trying to up sale you. From the over price bottled water and canned sodas in the state rooms, to the over priced additional restaurants, to the drastically overpriced cocktails and wine. Add to this the upscale jewelry stores which I very seldom saw passengers present. The casino that was almost as empty as the jewelry stores. Really do they really need to send out daily sales brochures trying to temp you with the 20% off sale which they raised the price on items 20% prior to the sale. It seems they could have used this space for more over priced restaurants or even heaven forbid a better stocked sundry store. Now let us talk about a dead ship. Even though we are 59 and 62 we seemed to have more life than the typical passenger that appeared to be above the age of 70 and no young 70s for sure. You would think that there would be South Pacific Island music playing all over the ship. You know to set the mood. But, no, Holland America plays elevator music when they play it at all. You would get more exciting music in a mortuary or morgue. Who knows maybe that is what the old folks really want. The musical entertainers actually play Tie a Yellow Ribbon Round the Old Oak tree, Really? The ship seemed to be in less than stealer condition. There was rust everywhere. The cover over the midship pool broke during the cruise and it didn't seem like the crew had the capability to fix it. The covers on the lifeboats seemed faded and strained. In fact on a couple of them they seemed to be torn or caved in. The tenders were filthy and unkempt. To think that the elderly passengers could have to use these boats in an emergency was disappointing and scary. The average crew member did a good job. Even when they were forced to sell things which they looked embarrassed and not comfortable doing. Our cabin steward was great. The dining room staff was great. Can't really say anything bad about the basic crew member on the Maasdam. The front desk personnel did a great job. There was a strange noise that kept happening in our first stateroom. We complained and they moved us to a new stateroom very quickly. Our stateroom was very clean and comfortable. We purchased the laundry service for the entire cruise. We felt it was a good value and the staff did a great job. The internet service was slow and expensive for what you received. We realize the signal has to travel many thousands of mile but really that slow? The food on the ship was good. However, no better than any other cruise ship we had been on. Holland America really needs to step it up to live up to a reputation that seems like it had gotten many years ago. Stop selling and make it a classy ship again or close the line down and save not only themselves but the passengers from a poor experience. Many folks that we had spoke to that had cruised Holland America in the passed said that this would be their last cruise on the line. Read Less
Sail Date: November 2018
Maasdam from Tahiti to Auckland via Fiji, Samoa and other Pacific Islands. Two of us in our 60's had a Neptune Suite midships (010) which was quiet, roomy, in excellent condition and fabulous. The staff were great, nothing was too much ... Read More
Maasdam from Tahiti to Auckland via Fiji, Samoa and other Pacific Islands. Two of us in our 60's had a Neptune Suite midships (010) which was quiet, roomy, in excellent condition and fabulous. The staff were great, nothing was too much trouble, smiles and greetings everywhere, loved them. Food was the best of several cruises we have done (home made burgers were to die for), excellent range of food options all well presented, hygienicly handled and delicious. Evening entertainment was top class, especially "The Unexpected Boys" (similar to The Jersey Boys) who put on 4 different shows during the cruise. My only suggestion would be to improve the range of films and shows on ship TV - very limited range of boring news channels, and two movie channels (which repeated the same film for a day each) - fortunately we found the onboard video range and overdosed on Netflix shows. We have previously cruised with P&O, Carnival and Princess, and this ship was better than all of them. Would definitely cruise with Holland America again. Read Less
Sail Date: November 2018
We chose this cruise to celebrate our 40th wedding anniversary. Having been to a few of the ports before we were excited about the prospect of visiting Norfolk Island. However we were not able tho stop at Norfolk Island and two other ... Read More
We chose this cruise to celebrate our 40th wedding anniversary. Having been to a few of the ports before we were excited about the prospect of visiting Norfolk Island. However we were not able tho stop at Norfolk Island and two other ports. Out is believed only very few shops actually get their passengers onto Norfolk Island and so many had booked this trip with the promise of visiting Norfolk Island. In my opinion this port should be deleted from their itinerary as I believe it is only used as a lure tho get passengers to book the cruise with the company knowing it is very unlikely to ever happen. Feels like a bit of a con. Our major concern though on this cruise was the lack of first aid knowledge by the first responders. It was alarming to find the first responders to a heart attack didn't know how to take a pulse, didn't effectively know CPR or how to use the defibrillator. We feel these first responders should have better first aid training and at a minimum know how to take a pulse, do effective CPR and use the defib. It was discovered from this incident that the defib machines on the ship were the very old non speaking type. Please note this is not shipboard rumour but first hand experience at the incident. We were very impressed with the standard of food in the dining room. It was a huge step up from our last Holland America cruise. Most of the onboard entertainment was excellent however there were two acts on the second part of our cruise that were appalling. The ship had been recently very tastefully refurbished. Our cabin was very comfortable. The poor condition and incompleteness of some of the board games onboard needs immediate attention. It was very frustrating trying to find complete games to play. We were also very disappointed that a gym instructor was not immediately replaced during shore leave of the original instructor. This caused some gym activities to cease because of the absence of an instructor. Read Less
Sail Date: November 2018
I like to go to places that I have not been to, I like to go at a good price and on a good ship. This cruise delivered all three. Papeete to Auckland for 26 days. Papeete is a loooooong way from Philadelphia but we eventually got there. ... Read More
I like to go to places that I have not been to, I like to go at a good price and on a good ship. This cruise delivered all three. Papeete to Auckland for 26 days. Papeete is a loooooong way from Philadelphia but we eventually got there. We landed the night before and enjoyed Tahitian music groups outside the airport. They were there on their accord and were having a great time. We stayed at a b & b with a gracious hostess. The house was surrounded with tropical plants and loud roosters. The views to Morrea were great. Great taxis. Maasdam. The ship is in very good shape. It had a dry dock in September 2018. There was no work in progress when we boarded. The public areas were all recarpeted and were very clean. The ship is dated in places but was always pleasant. The ship holds about 1,075 but only about 925 were on board. The ship was never crowded. There is a wrap around deck that's great for walking. We did the breast cancer walk and got a t shirt. The pools were in good shape, the retractable roof was good on windy days was was impressive closed at night. Lounge chairs were generally good. The self service laundry was very good, important on a 26 day cruise. The WIFI was very expensive and very bad. No host in the computer area. You had to go to the customer service deck on another deck, and get in line for help. Their answers were generally in the try this category. The pricing was in 3 quality tiers with the higher prices promising the better chance of working.Good hot tubs. Stateroom: The stateroom were not recarpeted. Ours was clean but had seen better days. The fixtures and furniture were dated but highly functional. We did not have any problems except for a slow draining tub one night. They fix it right away. The TV was good and I watched many cds from the customer service desk. Good variety. The bed was very comfortable. I was happy with the stateroom. MDR: very good condition, beautiful. Two tiered with bg, big viewing widows. Never crowded. We never waited for a table for 2 or sharing with 4 or 6. Many times at tables at the rear windows catching sunsets. Breakfast and lunch here were excellent. Dinner fell off.There seemed to ne a cut back in the number of soups, apps, salads, entrees and esp desserts. Some things were excellent with most things being good. It met my expectations and I always enjoyed going there. Buffet. Excellent condition. Very clean. Never "really crowded". Often wide open. Breakfast was excellent with made to order blueberry pancakes, omelets, eggs benedict, fried eggs. Very good meats. Lunch was very good. Made to order sandwiches and pasta. Lack of variety. Dinner fell off. The main entrees never looked good. I would get the pasta again. The desserts were always the same No variet. Nothing ever special. Good coffee. Dive in. Poolside burgers, dogs, tacos. Really excellent. Good toppings. Very good fries. Room service: Excellent. Always on time. Hot omelets were good. Coffee specialty cafe: No brewed coffee Soda card: Very good deal, pay $25 for a $50 card. Sodas were about $2.15. This is actually a better deal than Princess. Entertainment. Almost very bad. Lounges: Music seemed ok . Dated rooms. Crows nest was good. Folk presentations. These were generally good with music and dancing from Tonga, Fiji, and the Mauri people from New Zealand Service: Throughout the ship the service was excellent. MDR, buffet, room stewarts, customer service desk, shore excursion desk, all were were excellent. We missed 3 islands due to not be able to tender. Sadly a passenger had been killed on the previous voyage between the tender and the ship. I think the captain may have been overly cautious afterwards. We missed Rarotonga,( where the accident happened) Alofi, and Norfolk island Australia The ship could be boring at times. Esp with the added seadays. Once we left Fiji and headed for Auckland the weather changed and there was not much to do. Often boring at night as the entertainment was generally bad. Vava U Tonga is very poor. We had a taxi take us aroud. Not much to see. Very hot. We went to good beach with good sand and I enjoyed the water and the fish. Good beaches are hard to find. Savusavu Fiji. Not as poor as Vava U . We went to a resort that had seen better days. Free cab as we me t the owner at the pier. Went snorkeling on the resorts boat for about 2 hrs for $25. Lots of fish. Beautiful water. Then taxied to another beach. Not good as the island is surrounded by coral and the vaves break way out from the shore This was really for wading over the coral crest but saw some interesting sea creatures. Suva Fiji. More of a larger city but still small. We were at a pier here. Wlked around. Is a hike via vechicle to other parts of the island for things to do. Dirty market. Dravuni Island Fiji. More like the advertisements. Small island, 200 people, white sandy beaches, no real waves as they break far out. Some snorkeling is possible. Coral can be sharp. Great hiking trail up the mountain for 360 degree views out over the prettiest ocean you will ever see.We sat in on the one room school class for a lesson. I think the kids have to mocve to another island when they get a little older. Nuku Alofa, Kingdom of Tonga. Nice place. This is the capital. Interesting history.Ships tour was good. Poor beaches. Good cultural show. New Zealand: Beautiful country. Nicest people. We learned many interesting things. The cruise here was 12 days with 7 stops. We wasted 3 days going to and fro and then no landing at Norfolk Island Australia. These days would have been much better going to the National Park sounds and Fjords on the south island. Glow Worm cave trip was excellent, Old growth forests, Kiwi farms, Christchurch earthquake, Rotorua thermal park, were all great. The thing I liked the most were the mountains, endless mountains, and the esturaries, bays, sounds, and harbors that the ship had to get into. Excellent. I would recommend the Maasdam for the 3 reasons I opened with: Itinerary, price, nice ship. Read Less
Sail Date: November 2018
This was the second part to our cruise. Only about 800 to 900 on this section. We kept the same cabin 574 Main Deck and the same great crew looking after cabin. The ship as usual was kept clean and tidy. Unfortunately the menu in the ... Read More
This was the second part to our cruise. Only about 800 to 900 on this section. We kept the same cabin 574 Main Deck and the same great crew looking after cabin. The ship as usual was kept clean and tidy. Unfortunately the menu in the dining room and up in Lido did not change except for thanks giving evening. One evening in the dining the Lamb shank was very good. We found the Library a very good place to past the time of day. The shops were nothing to write home about, there was one big jewellery shop with some expensive items. Easy enough to get around the ship, lifts were never overcrowded except after a show when everyone was trying to either other places on the ship or to their cabins. The Hamburger/hot Dog place on deck 11 was great for lunch thou personally I did not like all the stuff that was put on the Hot Dog, Hamburgers were great. while having your lunch on deck it was quite often hard to hear the captain talking over the speaker. This was the part of cruise were looking forward to as my wife had lived on Niue and I was to get the conducted tour, it was not to be as the captain advised it was to rough at the wharf to land. We also did not land at Rarotonga as it was to rough to get into the tenders. Vava U Tonga was great as we were able to meet up with the wife's son and delivery a case of items that they wanted. Arranging to get off the ship with the case was a hassle from the front desk staff but in the end we saw customs when they came aboard and got cleared by them. Savusavu was ok, but Suva has not changed since we were last there apart from more high rise building. Dravuni Island was the best place for snorkelling and swimming. Read Less
3 Helpful Votes
Sail Date: October 2018
We thought that we would get away to some sunshine and this was the first part of our 28 day cruising the Pacific visiting islands that one would not normally visit. We enjoyed the smaller ship which only had about 1200 people on board. ... Read More
We thought that we would get away to some sunshine and this was the first part of our 28 day cruising the Pacific visiting islands that one would not normally visit. We enjoyed the smaller ship which only had about 1200 people on board. Visiting islands via the ships tenders was an interesting experience. While the ship was of a mature age the crew and hotel staff kept in clean Our stateroom was 574 on the main deck slightly forward. We received an upgrade from the deck below. Our two cabin stewards kept the cabin clean and tidy. We asked for anytime dining in the dining room in the evening and was always able to be seated. Always asked if wanted to join others or be seated by ourselves. Personal option of the Dining room menu was sometimes good. Thanksgiving dinner good. Had Breakfast and lunch in the Lido and also dinner three or four times. Unfortunately food choices for dinner did not change except for the sweets. No dancing and the entertainment I would only give six out of ten. We did one shore excursion at Raiatea, Society Islands to visit a plantation and swim at a very nice island. We found that you had to use 8 US quarters in the washing machine and 4 quarters in the dryer. Shops on the Maasdam were nothing to write home about, big jewellery shop, If you where looking for pearls. Though you could find cheaper pearls in the island markets. Back at Papeete we received a in transit pass to get off the ship as we were on the second part of the cruise. Would I cruise with Holland America again, would depend on the itinerary but I did like the smaller ship. Read Less
3 Helpful Votes
Sail Date: October 2018
The cruise was chosen for the itinerary - a journey around some of the islands of French Polynesia - not because we specifically wanted to travel with Holland America. What we liked: - islands did not disappoint, itinerary was good ... Read More
The cruise was chosen for the itinerary - a journey around some of the islands of French Polynesia - not because we specifically wanted to travel with Holland America. What we liked: - islands did not disappoint, itinerary was good (one island was missed due to swells) - ship not crowded (around 1,200 people) - passengers well behaved (the cruise was heavily biased towards the over 60 crowd, which included us) - staff generally friendly and polite - cabin accomodation clean and comfortable What we didn't care for: - cruise expensive, we were prepared to pay but did not feel it offered 'value-for-money' - cabin lacked the space and amenities associated with a suite in other cruise lines - food in Lido buffet repetitive; more choice of cuisine urgently needed - shore excursions were conducted by outside companies (zodiacs not yet operating), ship just added a booking premium - encountered a number of staff with very limited English language capability (they should be offered lessons at the company's expense) - enterainment options could be improved eg onboard cinema - shops limited eg area dominated by an overly-large jewelry retailer Overall, an interesting experience but we would probably not sail with this line again. Read Less
Maasdam Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 4.0
Entertainment 3.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 3.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.7
Enrichment 4.0 3.6
Service 4.0 4.5
Value For Money 4.0 3.9
Rates 4.0 4.1

Find a Maasdam Cruise