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Sail Date: January 2019
We chose this cruise based on a couple of the cities that were on the itinerary that we had never been to before. Unfortunately, when we arrived onboard to our stateroom, there was a letter stating that Koh Samui had been removed from the ... Read More
We chose this cruise based on a couple of the cities that were on the itinerary that we had never been to before. Unfortunately, when we arrived onboard to our stateroom, there was a letter stating that Koh Samui had been removed from the itinerary and they had replaced it with Sihanoukville in Cambodia. This was not a huge issue, considering we had not been to Sihanoukville before, so we were looking forward to going there instead, as an alternative. In relation to the shore excursion, we opted for the free shuttle that was offered. After waiting 1.5 hours in the baking sun on the port in a huge line, we were informed that the shuttle buses were stuck in traffic and they didn't know how long it would be till they arrived. A guest suggested that a drink of cold water and some umbrellas for shade would be a good idea for the elderly and the children stuck in the line (this was after waiting for over an hour) and finally we received them. When one shuttle bus finally arrived back in port, the passengers who got off it said they had been on the bus for 3 hours. They had been stuck in traffic in the one spot for 2 hours going nowhere and then the bus turned around and brought them back to port. They didn't get to the market at all. Another passenger who had gotten a private taxi to the market said that it wasn't even worth going to. Very busy, crowded and only items relevant to the locals were being sold there. We had been keen to go to the market and then get a tuk-tuk down to the beach for a few hours. We thought they should have found out beforehand how many people were interested in going on the free shuttle so they could have had an idea of numbers instead of just waiting to see how many people lined up to get off. We were very disappointed to have missed out on this opportunity, especially after the disappointment of missing out on Koh Samui. The reason they had given us for bypassing Koh Samui was that there would be too many ships in port on the day of our arrival. These itineraries are arranged a year in advance. This did not seem like a very valid or viable reason, given that if Koh Samui were going to turn away a ship, it not likely be 3,000 cashed passengers. The tv advertisements for the cruises always show just a couple of people enjoying privacy and space on the ship and on the shore excursions. this is not the reality. But if you go with that in mind, you wont be too shocked at how busy it is and the shore excursions are always a bit of a rush and expensive. The food is very good and I loved having the formal nights. It is lovely to get dressed up and have a fancy dinner. It was also really good that everyone else was dressed up too. It wasn't just a few people, nearly everyone joined in on the formal nights. We were also pleased that once a movie had been shown on the outdoor cinema that it was then available to watch again in your stateroom on your tv. There was a great variety of movies and shows available in your stateroom. We purchased the soft drink package before we left. We had a note in our stateroom that the complimentary tumblers that came with the package were all gone and more would be arriving soon. In the meantime, they gave us a bottle of water each for our room as a thank you for our patience whilst we waited for them to arrive. A few days into the cruise, we went to the reception desk to enquire about the tumblers only to be told that the bottle of water was all we were being given. The card we had stating that we would be receiving the tumblers was wrong and there was nothing we could do about it. Again, a bit disappointing, but it didn't detract from our overall relaxing holiday that we enjoyed. Read Less
1 Helpful Vote
Sail Date: January 2019
We always love the Princess cruises, they offer information on other cultures through their excurisions. We love to visit other lifestyles , eat local cuisine and buy some hand made tems for rrat memories. The staff is usually head ... Read More
We always love the Princess cruises, they offer information on other cultures through their excurisions. We love to visit other lifestyles , eat local cuisine and buy some hand made tems for rrat memories. The staff is usually head and shoulders above any vacation resort. A floating city with plenty of choices for things to do and eat and someone to take pictures in a cute way so you may remember the moment. You could relax by any of the pools , restaurants, bars ,or fitness spots. You can spoil yourself with a spa treatment play on the internet read a book from the library or just relax and soak up the sun on a deck chair. There is usually high quality entertainment to enjoy or even participate in. If you are a jewelery junky, you will be in heaven. High quality designer pieces at ressonable prices. In all it is a wonderful way to travel and relax without having to drive where you are going. A definate way to get away. Always two thumbs up. Read Less
Sail Date: January 2019
We choose this cruise for the itinerary. Singapore is one of our favorite destinations. This cruise offers the variety of visiting Vietnam, Cambodia, Malaysia, and Thailand. The production shows on this ship are excellent. The ... Read More
We choose this cruise for the itinerary. Singapore is one of our favorite destinations. This cruise offers the variety of visiting Vietnam, Cambodia, Malaysia, and Thailand. The production shows on this ship are excellent. The "Club Class" dining for suite guest is amazing. The staff is very helpful and friendly. The ship offers excellent shore excursions at a fair price. We were in a VISTA Suite (C750-Vancouver Suite).....we really enjoyed high tea service on the balcony. This is truly the best way to visit Southeast Asia. The suite guest get "Any Time" Club Class Dining in the Santa Fe Restaurant. The restaurant staff is excellent. We ate in two other specialty restaurants.... Sterling Steakhouse & Sabitini's Italian...both venues were excellent. We bought the "Gorumet Coffee Package"....the special coffees were excellent. The ship shore excursions and well done and at a good price. We took a ship's excursion at each port of call and were completely pleased. The casino favors Asian guests. Overall the food, accommodations, staff and service were excellent. I would highly recommend this cruise vacation. Read Less
Sail Date: December 2018
Supposedly a 21 day cruise…….. My wife and I have just returned from our cruise together with another couple that we invited to come along. When we planned this trip it was supposed to be a gift from me to my wife and from her ... Read More
Supposedly a 21 day cruise…….. My wife and I have just returned from our cruise together with another couple that we invited to come along. When we planned this trip it was supposed to be a gift from me to my wife and from her to me as a 55th anniversary present and our mutual 75th Birthday present. It turned out to be anything but pleasant. Princess has lost all consideration from us for any future trips as their status in our eyes have dropped by at least 50%. This is not only our viewpoint but also from many people we have talked to during the cruise. After our last email to Princess they did some good as they cleaned up a few things that were wrong including a new shower head and the leak under our bathroom console which they did not admit to, but my wife’s make up bags were completely soaked and her make up was damaged. We found most of the staff throughout the ship not pleasant as they normally are with the exception of our room stewart and our waiters. To get someone at the main desk we either had to line up for an hour since they never answered any calls, and if they did they were very unfriendly and hard to understand their English and one that identified herself as May was very rude. When we booked this cruise it was advertised as a 21 day cruise. Well it wasn’t. It was a 10 day and 11 day cruise which meant that after the first cruise was completed we all had to leave the ship in Singapore and re-board even though we didn’t want to go through the hastle in Singapore for Immigration and Customs. As well as that all our records were deleted from their files on the ship after the first segment which they called it and we had to start again such as in the Doctors office. The second segment they wanted to charge another $ 200.00 fee for checking us out which we had already paid on the first segment. The casino cashed out and cleared our points from our cards etc. etc. etc. The menu’s in the restaurants were the same as the first leg of the cruise and just repeated. Even some of the entertainment was repeated. So Princess’s sales pitch was not factually and they deceived people including us. The noise from over our cabins was never fixed. We were told that the sound insulation was very poor and there was nothing they could do to fix it. I told them that does a lot for my sleeping of which I got very little over the entire trip. Adding to this was the fact that I had a bad cough which once awake did not help me go back to sleep. They gave us a $ 250.00 on board credit but this was no appeasement whatsoever for the lack of sleep we had on this long 21 day journey. The second segment we were upgraded from Ruby status to Platinum status because of our mileage. No one explained to us what was included. We finally found out and tried to use our free internet which apparently was included but it was so slow as Princess already had over a hundred contractors on board for refurbishing this ship which was old in many respects. So your paying customers ended up having to suffer because of contractors Princess hired to refurbish this old ship. Some passengers could not even get their flight boarding passes because the system was over loaded. Our last excursion was also changed since apparently to many ships were in the harbour at Ko Samui Thailand and we ended up in Cambodia which was the dirtiest place that we ever seen. One of our friends told the Captain that if he ever stopped there again he might have a mutiny on his hands. Not much fun at all. You would have thought that a large liner like Princess could have foreseen such a change in the first place much earlier and stuck to its planned voyage. Our friends were extremely sick on board and saw the Doctor as well. They were stuck in the immigration line at San Francisco airport in Custom and Immigration line for 3 hours only to miss their flight home. United rebooked them but they had to pay an extra $1,000.00 for this re-booking. Whether this was charged to them still has to be verified. They did not offer them accommodation but as sick as both of them were they had to stay at the airport. I was under the impression the since Princess booked their flight this was Princess’s liability. And all of us carried the Princess Platinum insurance policy. Great help that turned out to be. We also want to send our medical bills in for repayment. Both our rooms had substantial medical costs. We were given a form of the policy and no other form to fill out or policy number etc.for Canadians. As far as we are concerned we will not book any future trips with Princess and we will let everyone we know about our experience in this cruise. We loved Princess but that love affair is over. I am a member of Trip Advisor and will post this letter on their website. We have been contacted by Princess customer service with a lot of apologies for what we went through. They were gracious enough to offer us $ 250.00 Credit towards our next cruise. What does that do n for the lack of sleep and besides I was very emphatic that we would no longer book anything on Princess. I think there are plenty of cruise lines out there that would appreciate our business in future. The Doctor aboard this ship also told one of the passengers that this is not a hospital ship and that they were to old to cruise. One year older than I am. WOW. To all Princess customers be aware, cautious. It is obvious Princess is not trying to solve any of these issues with sincerity. Read Less
Sail Date: December 2018
We were limited on dates that we could go on a cruise so chose the Malaysian Peninsular. Some of the ports were really disappointing, particularly Phuket. Our cabin was dated and needed refurbishing, the carpet was very worn. Typical ... Read More
We were limited on dates that we could go on a cruise so chose the Malaysian Peninsular. Some of the ports were really disappointing, particularly Phuket. Our cabin was dated and needed refurbishing, the carpet was very worn. Typical Princess layout in the atrium. The staff and service was excellent and no complaints with the buffet food in the Horizon although many passengers did not wash their hands as they should when entering. We were around the pool every day trying to find a lounger that offered shade, it would be good if they could provide more shade. People still reserve loungers for hours even though they are requested not to. To save washing and continual re stocking of pool towels, passengers should be asked to take just one towel instead of 2-4 each. The captain of this ship and cruise should be applauded, he was a very caring and thoughtful person, went over and beyond with explanations, information apologies and as another passenger said - a true gentleman. The cruise was okay, we wouldn't do a similar itinerary again. Read Less
4 Helpful Votes
Sail Date: December 2018
This ship needs a major overhaul as it really starting to look ragged the cabins decor need a major revamp shower head kept falling down aircondition in cabin did not work properly we had it set on the highest possible but still woke ... Read More
This ship needs a major overhaul as it really starting to look ragged the cabins decor need a major revamp shower head kept falling down aircondition in cabin did not work properly we had it set on the highest possible but still woke up sweating at night. Very poor quality food in the Horizon breakfast always the same Now they changed the coffee card system when you buy this it goes on your cruise card what you don;t use you loose no more paper card that you van use on all ships good rip off We have travelled many times on princess over 500 days but the standard s have dropped .to a new low. the shows were very good and the entertainment fine. the staff were fine both cabin and dining room service was good Ports were fine what we expected. Would we sail princess again not for a while Read Less
PrincessCruises3, Social Team, Princess Cruises has responded
Hi dutchopa, we are sorry to hear you had a disappointing cruise aboard Diamond Princess. We strive to provide a top-notch cruise vacation for all of our guests and are truly sorry this is not what you experienced.
1 Helpful Vote
Sail Date: December 2018
This was a family Christmas cruise. Our 2nd with Princess and 5th overall Cruise ( 2 Carnival and 1 Royal Caribbean) and Princess is hands down our favorite due to overall experience with service, food everything else!. Overall great ... Read More
This was a family Christmas cruise. Our 2nd with Princess and 5th overall Cruise ( 2 Carnival and 1 Royal Caribbean) and Princess is hands down our favorite due to overall experience with service, food everything else!. Overall great cruise. Several negatives: was age of our ship - built in 2004 and showing its age. We had AC issues in our cabin but Princess compensated by giving us a generous on board credit and worked to resolve issue. Internet service was very slow which is frustrating if you pay for it. I recommended on Princess Review to make free WiFi. Also gym hours were not accommodating for port days with7 am open time. I suggested 24 hour access. Other minor negative was lack on seating during peak buffet times and suggested opening up more dining spaces at different floors for this. Service was excellent from stateroom to Dinner/Dining. Embarkation and Disemarkation was excellent and stress free. Our young kids loved the on board Discovery or kids activities! On board entertainment was also outstanding! Other cruises we have been on were cheesy. Princess is our preferred Cruise line by a long shot !! Read Less
1 Helpful Vote
Sail Date: December 2018
We booked our sixth cruise and connections through Flight Centre and all went well. The Diamond Princess is a large ship with up to 2,670 passengers and a crew capacity of 1,100. The ship was well appointed with plenty of dining options ... Read More
We booked our sixth cruise and connections through Flight Centre and all went well. The Diamond Princess is a large ship with up to 2,670 passengers and a crew capacity of 1,100. The ship was well appointed with plenty of dining options and lounge bars. Our balcony cabin, or stateroom as is the preferred name, was clean and well maintained by our steward Mario. The bathroom was small but perfectly adequate. The itinerary after a smooth embarkation from Singapore included visits to Malaysia (Sabah), Vietnam and Thailand, which were all fine, and the onboard service from the staff was excellent. The entertainment, on the whole, was poor with the exception of the main productions in the Princess Theatre, and this was probably one of the contributing factors of the underuse of the lounges. The second was almost certainly the brutal air-conditioning, as after a lifetime in the industry I can say that this vessel is a masterclass on how NOT to ventilate a public space. The third possibility is the country demographic, with a large Asian content showing no interest in socialising outside their group. On Saturday 22nd December at approximately 10.30pm and after the show, the adjacent Wheelhouse Bar had two patrons (my wife and I) with a performing duo, a relatively quiet atrium Crooners Bar with 20-30 and a piano playing female singer, the usually popular (on other cruises) Explorers Bar showing a video on the constellations to an audience of a dozen or so, and a five-piece band trying to whip up some enthusiasm in the seven watching in Club Fusion,normally known as the Vista Lounge. All these venues serviced by multiple staff trying to find something to do. There are also some very subtle changes by the cruise line which boils down to asking more and more for less and less. There was a sense of sad disappointment by regular cruisers, and if the itinerary continues in this way, it's difficult to see how it can sustain itself. As usual, all the staff were excellent, all hard working and diligent, but replacing frontline staff with exuberant personalities with people with reserved national traits and average communication skills was a mistake. You can teach how to do a task professionally but you can't teach how to have a naturally engaging personality. Overall, this was a beautifully appointed vessel staffed by hard-working people, but a continually cold and draft ridden public environment, a large demographic not using the facilities together with cost-driven changes made this a disappointing cruise. Read Less
2 Helpful Votes
Sail Date: December 2018
We choose this cruise due to the ports it included and the Princess brand. However, since our last cruise on Princess, they have cut many corners. The buffett on the last Princess cruise had smoked salmon and eggs benedict for breakfast. ... Read More
We choose this cruise due to the ports it included and the Princess brand. However, since our last cruise on Princess, they have cut many corners. The buffett on the last Princess cruise had smoked salmon and eggs benedict for breakfast. None now. Dinner in the buffett always had a selection of nuts. Gone, except two nights had a few peanuts then then come walnuts. But when came back for seconds said all gone. Second, it is very clear they have cut corners on other simple thing that made Princess our go to line. Deck towels, thin materials, also smaller in size, so have to get two to cover the lounge chairs on deck. Why? The bathroom towels, used to be plush, now what I get in a Red Roof Inn hotel? Is it worth the savings? These are some of the things that made the Princess Brand out go to Cruise line. Food, each and every day we had to ask for cottage cheese, a simple thing but why? Blue cheese dressing, had to ask each night. Sometimes said they were out, but when pressed they would find some. BUT, it was the consistency of buttermilk and as a test I put some in a bowel and use a fork to strain the liquid and not one bit of blue cheese in it. Even wishbone has small chunks of blue cheese in it. First time I put it on my salad when finished with salad it though the water in the bottom of my salad bowl was water from the lettuce. Nope it was the dressing. A note to Princess, the little things do matter. Full sized towels, plush for the deck chairs. Full sized plush towels for the bathrooms. Include the nice to have things at the buffett. Nuts, quality dressings. And if you have escargots for dinner please make enough for the other 2/3 of the dining customers who don't arrive at 530pm. Lastly 21 day cruise, only two productions. They were very good. But the other "shows" were the nightly singers from around the lounges. And to include a harmonica player as a show? We will now show for the best value for our next cruise as our loyalty to Princess has diminished. Just a note, they did many things very well, but very well is what I expected in the first place. Read Less
Sail Date: December 2018
Great itinerary and service throughout the trip. Always enjoy the food on Princess. Dining room and buffet were very good but Sabatinis was great. Some of the venues were crowded at times and the pool areas were always crowded. Enjoyed ... Read More
Great itinerary and service throughout the trip. Always enjoy the food on Princess. Dining room and buffet were very good but Sabatinis was great. Some of the venues were crowded at times and the pool areas were always crowded. Enjoyed great service in the dining room with 5:30 Anytime dining with Brigitta and Boyn. Was not too pleased with the ships offered shore excursions (took excursions in every port, half with Princess). Shows were mostly fabulous except for magician. Secret Silk was wonderful..saw it three times. Cruise director was wonderful but her staff were a little too immature and inexperienced at times. Activities were ok but are the same ones that have been on ships for year...need refreshing. Production shows are great but guest performers are a mix. For some reason, Princess survey did not ask for feedback on each performer so they do not get feedback on individual performers. Overall great time. Read Less
Diamond Princess Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 3.5 4.0
Entertainment 4.0 3.6
Public Rooms 4.0 4.4
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 4.0 3.6
Enrichment 5.0 3.4
Service 4.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.1

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