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1 Helpful Vote
Sail Date: October 2018
the 20 day Japan , Asia cruise was a great concept which is why we booked.But their where a few issues that need to be looked at for it to be a success- The clearing through passport and customs at each country took a long time, and ... Read More
the 20 day Japan , Asia cruise was a great concept which is why we booked.But their where a few issues that need to be looked at for it to be a success- The clearing through passport and customs at each country took a long time, and with late arrivals at some ports 1300hrs. it left little time to see places closing at 4/5 pm. - We were sold a cruise going from - 16/10 to 05/11, and Princess supplies drink packages that covered that period. Onboard we were offered packages from - Fine Arts - Postage for 1 to 5 paintings for $65, valuations - first one $35 , then $15 for any others.There was NO time limit mentioned at auction , but when we bought items at different times we where told we would have to pay another $65 postage. .I left a note about this at the desk onboard - their needs to be a CLEAR message about package time limits. This was also the case when we bought a photo package - 5 photos and memory stick for $100, half way through our cruise we were told please select your photos today, for they will be deleted tomorrow !!! Feedback from fellow passangers about some booked shore trips wasn't good, a refund was given, but it doesn't replace the trip. My wife Desley has diet needs, and the menu was limited for her. Read Less
Sail Date: October 2018
Chose cruise for itinerary and was not disappointed. I had always wanted to see the area and the cruise and pre- cruise cruisetour provided just the right opportunity.However, it was the deadest cruise I've encountered. Little music, ... Read More
Chose cruise for itinerary and was not disappointed. I had always wanted to see the area and the cruise and pre- cruise cruisetour provided just the right opportunity.However, it was the deadest cruise I've encountered. Little music, lounges closed early and stocking of supplies was deficient. Otherwise from beginning to end the dining, stateroom service and shore excursions were of the usual high Princess standards. The ports of call were well organized sans Xiamen. Overall the staff was engaging, friendly and provided excellent service. That is except for the cruise director. I tried to talk with her on a couple of occasions, but she was not interested in talking. It seems she could use some customer satisfaction training. I have cruised with Princess over fifteen times and regretfully this cruise ranks toward, if not the bottom of the list from an over-all experience. However, because of past experience, I will not let this disappointment prevent me from sailing with Princess again. I have even booked another cruise on Princess. Read Less
1 Helpful Vote
Sail Date: October 2018
Interesting ports. Ship seemed overbooked but Princess managed to pack everyone in somewhere. Shore excursions were barely organized mob scenes. Interesting places visited but the best had no crowd control (not the fault of ... Read More
Interesting ports. Ship seemed overbooked but Princess managed to pack everyone in somewhere. Shore excursions were barely organized mob scenes. Interesting places visited but the best had no crowd control (not the fault of Princess) and prevented a good experience. Buses seemed smaller than experienced on other cruise shore excursions. Many struggled to get on and off. Surprised some booked an excursion at all. I especially did not like that half day excursions included more than an hour in a shopping district. I know many want to shop for gifts but was not my primary reason for taking this trip. Would have preferred seeing additional points of interest. First night dinning in assigned dinning room was disappointing. Tried ordering a bottle of wine to share but first three wines selected from the wine list were not in stock. Finally shown a hand written list of what they did have and selected from that. Future evenings went better. Servers were great and helped us make suitable selections from what was available. No anytime dinning room option (evenings) except buffet and specialty dinning rooms (with reservations and surcharge) Fitness center adequately equipped but the room was very warm and almost like exercising in a sauna Many of the crew were awesome and saved the day. Weather after leaving Japan was mostly good in spite of being in the middle of typhoon season. Read Less
Sail Date: October 2018
We wanted to visit Asia for the first time - Dining room attendants and stateroom were fantastic. Very friendly yet respectful - We received stateroom upgrade- Cabin was very clean - Amenities in the cabin were in good working ... Read More
We wanted to visit Asia for the first time - Dining room attendants and stateroom were fantastic. Very friendly yet respectful - We received stateroom upgrade- Cabin was very clean - Amenities in the cabin were in good working conditions- Inside of the ship was very clean and colorfully decorated - The embarkation and disembarkation were well organized. So they occurred smoothly - The Front Desk Staff were helpful when we had questions- They were also very effective in doing their jobs. We visited Japan, China, Vietnam and Taiwan. There were 7 ports of call - We took an excursion each port. We took an excursion in Tokyo/Yokohama as well at the end of the cruise - Places visited were .interesting, Okinawa in particular - We learned a great deal of the history of Asia - People in Kogashima went extra length to make us feel welcome. A large group pf them came to the port to wave us goodbye and release ballons and pigeons when were leaving. Downside: The temperature in the ship was too hot on occasions and the water for the shower was too hot during a major part of the trip. EZAir handled our travel arrangements- The flight times were exceedingly too long, particularly the flight from Toronto to Hong Kong and Hong Kong to Tokyo.. While EZAir might have made profit we definitely had a lot of headache. However, overall the trip was a wonderful and a very informative experience. There is no doubt we would take same again should we have the opportunity.to do so. However we would not use EZAir again. . Read Less
Sail Date: October 2018
We were previously booked to cruise on Diamond in May 2017 and at the last moment, accepted a move over offer from Princess which enabled (or forced us - being not able to cancel air travel or post cruise accommodation) to travel Japan on ... Read More
We were previously booked to cruise on Diamond in May 2017 and at the last moment, accepted a move over offer from Princess which enabled (or forced us - being not able to cancel air travel or post cruise accommodation) to travel Japan on our own using JR Rail Pass and fell in love with Japan and it's people. Big shout out to JTB Australia for organising a last minute itinerary and accommodation. The Princess moveover offer gave us a free cruise (up to 20 days + free upgrade and our original fare in refundable onboard credit) yes, we took it ! When it came to selecting our 'replacement cruise' from Princess Japan was our pick. Due to previous reviews, we were a bit concerned about the condition of the Diamond Princess but have absolutely nothing to complain about. We have previously cruised out of Singapore on Sapphire Princess so were familiar with the layout. Due to our moveover offer, we were fortunate to be upgraded and our mini suite D626 which was fabulous with heaps of room. Luckily the weather was good as there isn't any cover over the balcony on Dolphin deck which may or may not be an issue. Our stateroom steward Aldwin was adorable - super cheery, always there if you needed anything but politely in the backround. He celebrated 15 years with Princess during our cruise and obviously loves his job and takes great pride in his work. The bed was great, super comgy and bathroom huge although couldn't be used as a bath as the plug was threaded and couldn't be used as a bath. Not Aldwins' fault, never bothered to let him know. Embarkation and Disembarkation where amazing. We rocked up at 11.30am, dropped off our luggage and were given a ticke to embark. We thought it would be quite a while so wandered around the pier, chatted to passengers on the cruise ship next door and took our time. When we got back to the pier and presented our boarding tickets, we were on ! Disembarkation is just as easy with shuttle buses provided to the local train station Sakuragichō which allows easy rail travel between Narita and Haneda airports and Tokyo (if you have time to spare) Princess transfers not required. As mentioned on previous Diamond cruises, there had been a problem with sewerage smells on the Starboard side but they were corrected and passengers were given a 'goodwill' gesture of $100 USD pp which was greatly appreciated. The cruise was sold out and yet didn't feel crowded unless you were in the Atrium during major events where there was never enough room. Formal nights were amazing, lots of Kimonos and the best ever Leather Tuxedo we've ever seen. Be prepared to 'elbows out' for the champagne tower as there will be a vast amount of people. We had opted for late dining at 7.45pm and had a designated table for 2 which was great. Food was very good - hot, tasty and plentiful. Too plentiful in fact, The staff were lovely if not rushed and seemed to have too many tables to attend to. The wine selection seemed to be lacking as a lot were not available although we could always find something that was available. Prices start at about $36USD +15% so it's a good idea to take onboard the allowable 1 bottle per person on boarding. We travelled from Australia and didn't want to carry wine in our luggage but buying Australian wines in Yokohama wasn't a problem. We spent 6 days pre cruise in Yokohama and can highly recommend it. After a week or so, we decided to skip the dining room and eat at Horizon Court where we could have more control over our how much we were eating. Make your own Ramen, lots of sushi and plentiful fruit and veg. Had planned to eat at the speciality restaurants but found no need to. Coffee, as usual was crap. You could however, pay a little extra ($2USD) and order decent coffee which was available just about anywhere - Crooners Bar, Horizon Court included. We ended up buying Coffee bags in both Japan and Vietnam which we took with us each morning. Entertainment was hit and miss and was typical of cruising ie trivia, bingo, art auctions etc. Could not fault the entertainment staff, Lynn the cruise director was like an energizer bunny and any thoughts I had on Zumba were completely thrown out of the window. Lee the DJ had moves that I wish I had and dance moves Madonna would be proud of. Abba nights were great (if you could get a spot) and I loved the build you're own ship at the pool deck. If you're looking for late night entertainment, this is not the cruise for you. Walking around the ship after 10pm you were pretty much on your own. Bar staff Ann and Mike were favourites. Crooners Bar was exactly that after 8pm - sleepy. Movies under the stars were fun with blankets and popcorn provided. Gym space was limited due to the 'zumi Japanese Spa. As we'd previously spent time in Japan visiting various Onsens , we were keen to sign up for this but were glad we didn't. Refer port ports. The gym is smaller than most (due to zumi spa) and super hot like a sauna. Weights and equipment were fine bit I wouldn't recommend doing much cardio. Shore excursions were good if you choose to use them, we generally are happy to travel on our own. We booked 2 excursions and the only issue we had was at Halong Bay where the Junk boats had problems lining up with the ship for boarding. After waiting over an hour after our boarding time, we were offered a refund and took it. Tenders were were quick to Halong Bay where a shuttle was provided into Halong town. Princess advises that visas are required for China which cost about $130AUD pp for a 6 hour visit, you cannot board without visas. Onboard we spoke to a few people that had no idea and didn't have visas for China. They were fortunate and OK as long as they didn't depart the ship. As reported in the news recently, this is not the case for all cruise lines so make sure you're visa is up to date. It's not worth the risk. Shore excursions were (as usual) overpriced but necessary if in port for short periods of time. Would highly recommend a Princess excursion in Busan as DIY is surprisingly difficult due to lack of English spoken. Overall, would I travel Princess again ? Not sure Read Less
1 Helpful Vote
Sail Date: October 2018
We were suppose to visit our nephew and his wife in Okinawa, Japan. She was pregnant and he would eventually be deployed. She decided to go to Seattle to have their baby and be with family. So, my wife and I wanted to see Okinawa and ... Read More
We were suppose to visit our nephew and his wife in Okinawa, Japan. She was pregnant and he would eventually be deployed. She decided to go to Seattle to have their baby and be with family. So, my wife and I wanted to see Okinawa and found out there was a cruise company whose itinerary would include Okinawa. One of Princess Cruises Asia routes met our needs with a 15 day cruise This would be my wife’s first time to Asia. My second. I lived in Okinawa 32 years ago. We originally booked a club class mini suite and were upgraded to a Premium Suite with Balcony. Spacious room and balcony. Walk-in closet with lots of storage space was nice. Chocolate covered strawberry’s and fresh fruit were a nice added touch. Our steward, Rodrigo, couldn’t be more accommodating and made us feel like royalty. Service at the Explorer’s Lounge and Sante fe dining room were excellent. The ships exterior and interior were well maintained and clean. The only negative was a strange smell on the starboard side of the ship. My wife suggested a pedicure, manicure and massages. I was reluctant at first but glad we did them. Fantastic service. We had seven ports of call and did six excursions. We wished the port of calls layover time could’ve been longer. A little disappointed in our time in Okinawa. We docked at 1:00 pm and didn’t clear customs until 3:00 pm and were to leave port at 11:00 pm. The excursions were well planned and had friendly and knowledgeable guides. Looking forward to cruising with Princess Cruises again. Read Less
1 Helpful Vote
Sail Date: October 2018
We have only done 2 Princess Cruises with the first being on the Star Princess in Alaska. We rated that cruise 9.5/10 where the Autumn Cruise in Japan is 7/10. Be aware...the autumn colors are not until the end of October so we only saw ... Read More
We have only done 2 Princess Cruises with the first being on the Star Princess in Alaska. We rated that cruise 9.5/10 where the Autumn Cruise in Japan is 7/10. Be aware...the autumn colors are not until the end of October so we only saw some glimpses ...Everyone told us "come back in 2 to 3 weeks! The cabin and our steward was really good. The entertainment was middle of the road and would not suit all people with juggling, opera, blues/soul. The is no choice with evening dining. You are allocated a restaurant and table for the whole trip...We prefer anytime dining. The ship was low on supplies and we ordered four different wines before getting one that was available. I have never before had a MaitreD who was derogatory and defensive but I did on this trip. The port stops are fine with plenty to explore on your own or with a tour. Our stop in Nagoya was a complete waste of a day because they processed us for immigration and it took over 2 hours in line then we ran out if time because the ship was leaving port at 3pm. The crew generally seemed a bit tired and the ship lacked the verve and energy of our Star Princess experience. Read Less
2 Helpful Votes
Sail Date: October 2018
Although I was looking forward to the cruise in Japan, it lacked the sparkle that makes a cruise memorable. There was a lingering odor of sewerage at least on deck 10 the odd number cabins. They appeared to be working on the problem, ... Read More
Although I was looking forward to the cruise in Japan, it lacked the sparkle that makes a cruise memorable. There was a lingering odor of sewerage at least on deck 10 the odd number cabins. They appeared to be working on the problem, at on point thy had a fan or dehumidifier going . It was acknowledged by crew that something was up but no detail provided. The shore excursions were lacking, on our last Princess cruise, they split the full bus into groups for the tours . The guides either met up at the destination or were on the bus. But in Japan there is one guide for the entire bus with no microphone ... 90% of us could not hear. So disappointing. Often we traveled far to a site, and them were told we had 20 - minutes as 'we were running behind.'. mostly because of bathroom breaks.. the lines were long and we all waited. Although there were often long lines to re board the boas at the end of the trips. (unloading multiple bus at the same time creates lines) the staff would decide to close on line - and ask people on line to move to the other line - unbelievable with hours left to board, they were closing the line and asking people ALREADY on line to move to a longer line. If they had to close the line. at least close behind those already on line. We refused once to move. all 5 of us... thus they pushed us as they started to close the line as were were boarding . I came to expect more of Princess - even at elite status - I know it is time to try another line Dining is also slow....expect to spend 2 hours Read Less
Sail Date: October 2018
We choose this cruise mainly for the itinerary and we weren’t disappointed. We were offered an upgrade to a suite (at a cost) and it really made the cruise. The ship was much better than expected given the reviews I’d seen. I ... Read More
We choose this cruise mainly for the itinerary and we weren’t disappointed. We were offered an upgrade to a suite (at a cost) and it really made the cruise. The ship was much better than expected given the reviews I’d seen. I might be being a little generous but overall we had a great time and the crew all worked hard to assure our satisfaction. The ship seemed to be well maintained and clean. If there is anything negative at all it was the strange smell on the promenade deck, midship, starboard side. Hopefully they get this fixed quickly. My wife and her friend had 5 days in the Izumi Japanese spa and loved it. We were also surprised there were only about 400 Japanese on the ship, so most of our fellow passengers were from Australia, Europe and America. But on one formal night it was cool to see ladies in Kimono. Probably what moved us the most was the warm send offs at almost every port by the local Japanese. From Fireworks to Dance teams to Samurai, it was amazing. They truly made us feel welcome and special! Arigato Gozaimaishita Japan! Read Less
Sail Date: October 2018
Highlight was travelling with all the wonderful Japanese passengers which gave the cruise a very calm and friendly atmosphere- And of course the country of Japan which was beautiful and impressive. Ship Excursions were okay, I ... Read More
Highlight was travelling with all the wonderful Japanese passengers which gave the cruise a very calm and friendly atmosphere- And of course the country of Japan which was beautiful and impressive. Ship Excursions were okay, I think a bit overpriced !! Some of the Tour guides English or understanding of questions wasn't great at times. Low point was all the Immigration checkpoints throughout cruise the worst at Nagoya which was a complete shambles and took up most of the day. Busan is a poor stop. Great staff in dining areas and Rooms. Entertainment was average comparing with other cruises. Captains communication throughout cruise was first class which put everyone at ease with typhoon and weather issues. Food very good in Main Dining but Poor in Buffet area. Disappointing , some areas on ship had septic smell which was not good. But overall nice ship and crew made everyone feel welcomed. Read Less
Diamond Princess Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 3.5 4.0
Entertainment 4.0 3.6
Public Rooms 4.0 4.4
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 4.0 3.6
Enrichment 5.0 3.4
Service 4.0 4.3
Value For Money 4.0 3.9
Rates 4.0 4.1

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