3 Helpful Votes
Sail Date: November 2018
We wanted to take a family vacation with an option for character breakfasts and activities that cater to our three year old. I was really looking forward to three days of not thinking about activities and entertaining, while enjoying my ... Read More
We wanted to take a family vacation with an option for character breakfasts and activities that cater to our three year old. I was really looking forward to three days of not thinking about activities and entertaining, while enjoying my family. We booked the Mariner of the Seas over a year ago after confirming with THREE RC agents that there will be Dreamworks characters on the ship, along with breakfast, parade, etc. After all, their website advertised the dreamworks experience with no indication that this may change. After we payed our deposit with this promise (literally had the agent promise….otherwise I would have booked a vacation in Orlando), I got a notice that the Mariner will no longer be offering the Dreamworks experience and the ship will be renovated to cater to the millennial crowd-complete with a surfing simulator, monster water slides, and a tiki bar. So basically they were taking away everything that got us to sign onto the trip and replacing it with nothing that was age-appropriate for either my three year old or us 40 year old non-millenials. Knowing that this is going to turn into a trip where I am now going to have to get creative with entertain activities (like I do every day at home…looking for a break to just have fun w the fam!), we tried to cancel. RC refused to refund our deposit because according to the fine print they can change anything they want at any time. As a consolation, they offered an octopus stuffed animal for my daughter which boldly advertises their logo and one dinner at a specialty restaurant. I requested the most kid-friendly at the earliest available time, and was given Chops (most upscale) at 7:30 PM (30 min before bedtime). The icing on the cake was months later I got another email letting me know that babysitting services I was told would be available for when my daughter goes to sleep were discontinued.. The corporate office suggested we “throw” our daughter in their child-care on the ship, not quite understanding that we actually wanted to spend our time with our daughter. We were promised that there would be family storytime (nope). We were promised that our daughter would be able to ice skate (started at 8 PM…bedtime). We were promised waterslides (my daughter was too little for the waterslides). Laser tag was not even an option for her. The climbing wall and VR were a tease for her. On the last day, the schedule said there would be a kid’s movie by the pool-we cut our visit to Nassau short to make it to the movie that never happened even though it was on the schedule. Instead, they showed a video about extreme sports. There were three 30-minute family activities a day, one of which started at 8:30 PM, and many of which were not age-appropriate. They said we can enjoy the pool, and I explained that we have a pool in our backyard..thats not a big deal to us. I was assured this trip would be just as fun and mindless with tons of things for us to do as a family. It was not at all what I signed up for. Total bait and switch. The cruise itself was well-run and the staff were perfect. No doubt this is a great trip for pre-teens, teenagers, or young adults. It us not the ship for a three year old. The announcements at 10 PM reviewing all of the evening activities woke her up every night. The child care appeared to be clean and the staff was super-nice, however if I was going to go on a vacation to be without my child, I would leave her with grandma! We wanted a trip with Dreamworks experience as advertised and by their staff (we did not use an outside travel agent). Although I have been cruising with RCCL since I was 14 years old (and hoping to continue the family tradition of RCCL family cruises), I do not see myself patronizing their company in the future with the way this was handled. There are too many vacation companies that would have handled this in a more honorable way. We are truly disappointed that we were sold a trip that was not what we experienced and will be dealing with more honest companies in the future. I have such a sour taste in my mouth with RCCL after the way they handled this. They lied to us…oh but there is the fine print so its ok… Read Less
Sail Date: November 2018
I booked this cruise because the travel agent I was working with said that the ship was undergoing a renovation that would be completed by the time I was scheduled to sail. This was not correct. If there were renovations completed, then ... Read More
I booked this cruise because the travel agent I was working with said that the ship was undergoing a renovation that would be completed by the time I was scheduled to sail. This was not correct. If there were renovations completed, then they were in areas that were not in the general public viewing area. Decorative molding was missing on the walls. I was planning to spend time in the very small casino, to add insult to injury, there is not a non-smoking part of the casino. My plans to have fun in the were ruined. The cigarette smoke migrated out of the casino, exposing patrons to second-hand smoke. The casino is located on the same deck as one of the dining rooms. My stateroom had a urine smell and two attempts were made to shampoo the carpet and it did not resolve the issue. I was offered another stateroom on day 4 (this was a 5 day cruise) by a manager named Anselmo Torres, who initially gave me fake compliments on my appearance, offering me a bottle of wine, and then offered another cruise at a discounted rate, all of which I found to be laffable and down right insulting. Two out of the four scenic elevators were inoperable the entire duration of the cruise. See pictures, causing a delay in traveling between decks. Some elevators skipped a floor because too many people were on them. Spent most of the time taking the stairs because at one point, three attempts were made to get on an elevator that was full due to the other inoperable elevators. When addressing my concerns with guest relations, there were other patrons who were experiencing the same issue regarding unauthorized charges to their staterooms. Several attempts were made by them to get the charges removed and were unsuccessful. I witnessed two RCI employees switch over to speaking Spanish when discussing a patron's bill in front of the patron. This was totally disrespectful and insulting. The drink package was not worth the money. Please do not purchase them. Please check your stateroom charges, request a final statement, and make sure RCI corrects any discrepancies before disembarking the ship. My father was billed for a drink he never had. Went to guest relations 5 times, my father spoke to guest relations 3 times and when I checked my credit card statement, the final stateroom bill did not match my credit card statement. I called the corporate office this morning. They record your conversations to try to catch you in a lie, but when you confront them on something they were at fault for, they do not admit their faults, they just attempt to wordsmith what they say because they know that they are being recorded. This is some of the most unprofessional form of customer service I have ever experienced. Word of mouth is very important and I will be sure to never recommend RCI to anyone. It really upset me that my very first time on a cruise was one of the most terrible experiences I've had. I hope to try again with another cruise line. RCI does not deserve another chance. Read Less
2 Helpful Votes
Sail Date: November 2018
First time on Royal (several on Disney) so I was interested to see how it would compare. Overall it was a nice cruise. The entertainment in the theaters wasn't great. The comedian the first night was funny but IMO the singing and dancing ... Read More
First time on Royal (several on Disney) so I was interested to see how it would compare. Overall it was a nice cruise. The entertainment in the theaters wasn't great. The comedian the first night was funny but IMO the singing and dancing was cheesy. The live music in the promenade area was fun to listen to. Cabin was fine - clean with a great room steward. Was sailing with a large group so we had several serving teams for dinner but they were fine. Was a little disappointed in the food quality at dinner time. Nothing great (did order the upgraded filet one night and it was really good). Buffet for lunch/breakfast was average. Missed having better food options poolside (compared to DCL) - the hot dog stand didn't even serve fries! Didn't go to any of the upcharge dining other than Johnny Rockets which was very good. Pools were nice and loved having the cup for soda refills. In a comparison with DCL I felt the food was not as good, the rooms were not quite as nice but the overall service was pretty close. The embarkation and disembarkation from the new terminal in Miami was amazing - win for RCL there for sure! For the price, a nice cruise! Read Less
Sail Date: November 2018
I have cruised with Carnival in the past and wanted to change it up.....getting on and off this ship was a breeze and took less than 15 minutes compared to my last cruise where I stood in line for HOURS. The ship renovations are beautiful ... Read More
I have cruised with Carnival in the past and wanted to change it up.....getting on and off this ship was a breeze and took less than 15 minutes compared to my last cruise where I stood in line for HOURS. The ship renovations are beautiful and the upgrades are amazing including the addition of all the sport activities on the top deck. Bartenders at every bar friendly and fast. The addition of the escape room was great as well! Everyone with Royal Carribean was friendly, helpful and kind at every moment of the trip. The bartenders and room attendants went above and beyond to give exemplary service especially Edward and Vitalli in the Schooner Lounge. I felt relaxed, stress free and pampered the ENTIRE time. I loved every minute of this cruise including the ports we visited which included Nassau and Cococay. Transition from one place to another was quick and easy with great service every step of the way. The food was delicious and the ship was incredibly clean. Staff was present and helpful at every turn. I will definitely cruise with Royal from now on :) Read Less
2 Helpful Votes
Sail Date: October 2018
We chose the Mariner of the Seas as I was looking for a quick trip to enjoy with my son (9 years old). The short itinerary and excellent value locked us in. The trip was a success and my son said he would definitely do it again and even ... Read More
We chose the Mariner of the Seas as I was looking for a quick trip to enjoy with my son (9 years old). The short itinerary and excellent value locked us in. The trip was a success and my son said he would definitely do it again and even started talking about a trip in the spring. Here's a bit about our journey - We flew in and out of Fort Lauderdale opting to come in the night before. We stayed at the Embassy Suites on 17th Street. A good location, plenty of restaurants within walking distance, along with a full scale grocery about 2 blocks away to pick up anything you forgot. On embarkation day, we opted to Uber to the Port of Miami. It was about a $42 ride and really was the only hiccup of our trip. With Terminal A so new it wasn't an option for a destination in the app and the driver had to cycle around to get us to the drop off. With that corrected, we got to the terminal about 11:30 and it was time for luggage drop off. Still a bit of organized chaos, the porters were fine and friendly - just has the sense of a free for all. Navigating the new terminal was easy. Completing the online check-in process really helped expedite things. Scanned and confirmed passports, asked the usual health questions and off to screening. 10 minutes later we were on the ship. We quickly navigated the upsell / cross sell gauntlet, gathered my son's muster station wristband and set about to explore the ship. We found our way to Windjammer, experienced the new hand washing stations, and still don't understand why some people walk right through. I would say Windjammer was the only less than excellent portion of the cruise - the food is so-so and really lacked variety. From there it was off to the Sky-Pad with no waiting - so we got in two quick rounds there and really enjoyed that activity. Our room, a balcony stateroom on deck 8 (8548), was ready at 1:00 p.m. We found it a be a good location as we could easily walk the three decks to either get to the pool deck or head to the promenade. The cruise cards were waiting for us outside the door - in a secure envelope. The room was spacious enough. We stowed all of our clothes and such easily in the closet. A quick change and then off for some swimming. Brrr - the pools were cold, no two ways about it. Dinner was to be at Windjammer, but my son was a bit 'off' as we hit open waters, we went back to the room, put on his seabands, and after a bit of rest it was back to the races. We opted to try the pizza from the Cafe Promenade and we weren't disappointed - and it quickly became our go to for a quick bite to eat. We'd get a slice or two and then move over to Playmakers and watch a game or play some pool. The rest of Day One went well. We found out that the arcade games were free for an hour that evening - so it was literally game on! From there, we wandered about and ended up in Studio B for the ice skating show. We were pleasantly surprised and really enjoyed our selves. Day Two was a stop in Nassau. Windjammers for breakfast and a stop at Starbucks for me - the coffee in WJ is not much better than warm water. We headed off the ship for some shopping and to find lunch. We had a good lunch Senor Frogs, got a souvenir and found a way back. The port was busy that day - there were 4 ships docked that morning. Surprise - after we got back it was time for more swimming. We got cleaned up, dressed a bit better and headed to Chops for the one special dinner of the cruise. Chops did not disappoint - yes there is an up charge, but the food was good and the service fine. We both had the filet, shared some asparagus, and a baked potato. Of course there was some dessert - ice cream and cheese cake. Next up was a couple of rounds of laser tag - which my son really enjoyed. We ended the night at Playmakers for some pool. Another pleasant surprise, a fellow cruiser with much better pool skills than I, took some time to for a little bit of instruction. Day Three was Halloween and a stop at Coco Cay. We got on the tender mid-morning for quick ride to island. We took a quick walk around parts of the island, found a lounger with a fair degree of shade and headed for the water. We broke for lunch - a fair spread, not much different than WJ. Another hour or so in the water, then we headed back to the ship. We opted to catch the movie in the main theater that afternoon. Jurassic World in 3D. As an added bonus, every so the ship would shudder a bit and a few times was perfectly timed to a dinosaur chase scene. A pizza snack at the Cafe and some soccer watching at Playmakers. After a bit of rest, WJ for dinner, followed by another round of VR at the Sky Pad. With it being Halloween, the crew setup a 'haunted house' in Studio B - it was well done. A quick round of shopping through the Promenade to grab a couple of t-shirts. A last stop at Playmakers and it was time to call and getting ourselves packed. Day Four and time for disembarkation. A quick breakfast in WJ, followed by the final packing and room check. We opted to take our own luggage off the ship. We headed down to deck four, no wait for the elevator and no wait to get off the ship. As we walked through the luggage hall, I was impressed on how organized it appeared to be. Customs was easy - the facial recognition system was a breeze. I think it was a total of 15 minutes and we were outside waiting for our Uber ride to airport. Very impressed with the efficiency of Terminal A. Overall we really enjoyed the cruise. My son gave it a thumbs up and is looking forward to his next trip already. Read Less
3 Helpful Votes
Sail Date: October 2018
We loved this cruise. Laser tag, mini golf, ice skating and the kids lucky climber by the sky pad were are favorites. Make sure you watch the 70's show the first night at 11 then the balloon drop at midnight. Highly recommend Atlantis in ... Read More
We loved this cruise. Laser tag, mini golf, ice skating and the kids lucky climber by the sky pad were are favorites. Make sure you watch the 70's show the first night at 11 then the balloon drop at midnight. Highly recommend Atlantis in Nassua. Make sure you see "The dig" and the "Predator Lagoon " and enjoy all the slides! Very much worth the money. It cost us $149 each thru RC but you get transportation and access all day until you leave at 4:30. At Cococay the beach was nice but expensive to rent umbrellas etc. Get there early and you can get a great spot. We ate in the dining room and thought the food was wonderful. Thanks to Alejandro and Randal for their great service. We had my time dining and got the same table by the window every night (117). Balcony room 8662 was nice with a great view. Read Less
1 Helpful Vote
Sail Date: October 2018
I not even know what to talk about first. I took this trip with my mom and sister and I couldn't be more satisfied. The service, organization, shows, food, cleanliness, just about everything exceed my expectations. I went to the flowrider ... Read More
I not even know what to talk about first. I took this trip with my mom and sister and I couldn't be more satisfied. The service, organization, shows, food, cleanliness, just about everything exceed my expectations. I went to the flowrider and to the water slided which were pretty fun! There were also several Jacuzzis in different parts of the ship. The restaurants and menus had a wild range of foods to choose among. For those who like to stay up late is possible to have great food. There is always somebody there to serve you with a smile. A big thanks to Putra and Jonathan who served us every night with excellence. Hugo, the ship director was also great on what he was doing, always smiling and with a great contagious mood. I would hightly recommend this ship if you are looking for fun, hanging around, getting to know people, dancing, having a good time with your family, or just reading a book. Read Less
4 Helpful Votes
Sail Date: October 2018
Embarkation was easy no problem there. But this cruise is the most boring cruise I’ve ever been to. Entertaining will kick around 11pm and there is no pool ambiance except belly flopping activities, the last night of the cruise ... Read More
Embarkation was easy no problem there. But this cruise is the most boring cruise I’ve ever been to. Entertaining will kick around 11pm and there is no pool ambiance except belly flopping activities, the last night of the cruise they have a deck party starting at 11:15pm!!! Which is crazy!!!! He whole cruise like a retirement community just to bring out some entertainment on the last day. He promenade will provide entertainment as well staring at 11 pm. The live music can hardly be heard because is to tight of a hallway for such potent speakers. Then later you will conglomerate like a sardine on a stretch hallway to dance old music either 70’s or 80’s the Latin club is a jail size space located on deck 4 where you listen to old Spanish salsa and is tight and uncomfortable to dance. If you are looking for other areas of the ship be prepared to get lost, is a maze!!! Chops grill is overrated. The steaks are cooked however they want you to eat it not how you ask for it. I wanted medium I got rare and when I asked do it to be cooked a little bit more the chef turned into chef Ramsay from Hell’s Kitchen. Yelling at the waiter being rude and making eye contact with me as if I had offended his awful cooking techniques. The stateroom is old and moldy smelling, beds hard as wood planks and if you ask for a room with one bed, be prepared to fall thru the crack in the middle where they conjoin the beds. If you don’t get your room clean everyday you will get harassed by the cruise coordinator, he will knock on your door he will stalk you on the hallway asking if the room is ok because it hasn’t been cleaned. Ports are good and shore excursions are ok too. Organized and easy to get to. I will not recommend this cruise. There are better and much more entertaining cruises. Cruises that will make say I can’t wait to come back. But not this one. I was happy to disembark this morning. Read Less
3 Helpful Votes
Sail Date: October 2018
My husband & I cruised RCI in 2008 on Majesty. We LOVED it so much we always knew we would return. We live in FL & do frequent 'stay-cations' but save & spring for a big vaca every few years & chose to take them on their ... Read More
My husband & I cruised RCI in 2008 on Majesty. We LOVED it so much we always knew we would return. We live in FL & do frequent 'stay-cations' but save & spring for a big vaca every few years & chose to take them on their first cruise!! I spoke with a rep when booking & urged my desire for the most kid friendly cruise possible. I didn't want to have to spend my vaca apologizing for my kids being kids. (10 yr old twins & 6 yr old) She urged Mariner was the one for me. CONS::: forced to purchase a drink package, was marketed an upgraded port that does not exist yet, smoking at the kids pool, inconvenient port timing, level of service in resolving my daughters seperate reservation number, drink package issue, broken coke cup, navigating the promenade at night, cost of excursions, quality of food in main dining, No pictures being taken!! PROS::: very kid friendly. I feel bad for any singles who booked this ship not realizing it is marketed heavily to families traveling with kids. Server & room attendant was friendly & smiling all the time, very accomodating. M-F cruising is awesome! BOOKING SVC: Initial rep was great & friendly. Later after discovering some misunderstanding from our initial convo I called back, was transferred multiple times, finally got a supervisor who was not helpful--told me the initial call was not recorded so they couldn't honor what I was saying. He either hung up on me or was disconnected but I never got a return call. I left it be. BAD customer service though, I know my name and # was in front of him, he should have called back. note:If you have more than 4 in your party they have to open a second reservation which really complicates things for the entire cruise!! INTERUM ISSUE: We added the alcohol drink package for my husband later & I was forced to buy a drink package! I complained that I don't drink enough alcohol to warrant the cost, they said they would appease the requirement & only make me buy the soda package. I don't drink soda! Over $100 wasted. ONBOARDING: easy & quick. We anticipated issues since we don't have passports but sure enough just our DL & birth certificates are still honored. We got on at 12p, stateroom would be ready at 1p. By the time we ate in Windjammer it was ready. LUGGAGE: Bathing suits were in checked luggage. We could not hit the pool until it arrived at our room---at 6pm! My kids were aching to go in the pool, unhappy kids, unhappy parents. ROOM: great! no complaints! We had two free bottles of wine--my initial booking agent asked my preferred kind, I thought she was just making convo but my preferred kind with a free fruit basket was in my room. We had bunks, a pull out sofa & queen. Clean linens & bathroom. DINING: Waiter was friendly & accomodating. I have gluten sensativity & he remembered & brought me GF bread each night. He remembered our kids names & preferred drinks. However service was very slow. We had the 'my time dining' with 5:30 reservation to get out by 7:30 for shows. It was a push every night! Portions sizes were SMALL! Shrimp cocktail is 4 SMALL shrimp, luckily I was aware we could order as many as we wanted & I did just that. I felt bad running my server but they need to be more generous. The only GF side option was a baked potato, I had it every night & wish I was provided more options. Windjammer for breakfast was great but they start shutting down at 10:30a & we are late risers & with 3 kids getting up & out in time was tough. One morning they closed the area we were sitting in while we were getting our food, my husband was at the table waiting with one child! We had to navigate passed rope barriers with arms full of food & drinks while being repremanded by staff!Me and the girls get back with our plates then send hubby & child #3 to get his, the food was being put away at 10a! The Windjammer late night snacks from 10:30p to 12am was a highlight for sure!! So was the free soft serve but the line was always long & the machine went down a lot. They should have another station. ACTIVITIES: LOVED the kid friendly options; The slides, sky pad, hammocks, ping-pong, basketball, arcade. They wanted to do lasar tag but it was booked solid the whole cruise. My kids loved the movies by the pool at night. They lived in the hot tub, the pool was often too cold for them (remember we are Floridians). They empty is every night for cleaning & refill it so it doesnt have time to get warm from the sun. LAYOUT ISSUES: There is an adult only pool area--Awesome! But that leaves only one pool for the kids to use & the smoking area is immediately right there! My kids, in the hot tub, were 5 feet from dozens of ppl smoking, we had to walk past this smoking area to get to the windjammer or hot dog cafe. PUT THE SMOKING AREA IN THE ADULT AREA! They do performances on a bridge over the promenade at night. We spend our days outside & prefer to shop the promenade at night. The crowds of ppl watching the show prevented this. I would have spent way more in the shops otherwise! RCI's loss, my gain. We only spent $135 on board! SERVICE ISSUES: We got "free" coke reusable cups for buying the two drink packages. They were on our bed after dinner Monday night, Tuesday when leaving the boat at Nassau we dropped one & broke it. We asked them to replace it (fancy self service coke machines throughout the boat that only work with this cup). They said they were out of them. HA! funny stuff. cheapscates! PORTS: too long in Nassau! This is a kid-friendly boat! Disney arrived after us & left before us--I now see why. Nassau is not a kid friendly port. We were there 8am-11:30pm BIGGEST DISAPPOINTMENT: The webpage for Mariner has links to explore things to do at each port. We clicked Coco Cay & were so excited for all the wonderful stuff we saw! My kids had the whole thing planned out. I now look, same page--it says "coming in May 2019" this is the biggest disappointment for all of us. Why are you only showing things that aren't offered yet!! Not a single thing on that link that says what is there to do now!! While we were disappointed we def would have preferred spending more time here, reverse times with Nassau! My daughter loved the hula & limbo contests; the cornhole, bocce ball, giant jenga--all great! Given our devastating realization that the amentities on the link provided weren't here, we thought lets do this water playground thing. Basically huge inflatables in the water. They wanted $22/per person for 50 minutes! They are out of there minds! note: that one day at sea is painful. They should add a Key West or Freeport stop. I am all for cutting Nassau short, hitting Freeport the next day then coco cay on Thurs. PICTURES: We brought fancy clothes for formal night & hoped to get a family photo for us & the grandparents. On Wed Night I asked our server when formal night was bc I hadn't heard anything yet, he said there isn't one my-time. There is a pictures with the captain that night on another level. There was no photo area set up at each port like we experienced before & no one taking photos outside of the dining room at arrival for the 5:30 dinner. BUT when leaving at 7:30 they WERE there! I was open to spending a lot of money on photo memories but NOT ONE photographer offered to take our pics then WHOLE TIME except the guy in the dining room taking individual pics of us eating! plus it was so cold in the dining room we needed our sweatshirts so the individual pics, of us eating also have us wearing sweatshirts over our attire--not buying them! All in all this was nothing like our first experience. We will most likely NOT sail RCI again. They are cheaper upfront but nickle & dime you the whole time. Oh I neglected to mention the man shaving in the kids hot tub! He is an older man that brings his own board to use at the flowrider. I am not sure if he part of the entertainment staff or not since he seems to exclusively be at the flowrider & when otherwise navigating the boat is always in swim trunks & carrying his board. BUT yep, around 9am one day he was in the hot tub shaving his face, cleaning the bic in the hot tub that I was just in the night before.. staff doesnt see this? Read Less
Sail Date: October 2018
The ship was clean and well-kept, the entertainment was fine, and the staff were friendly. However, the food in both the main dining room and Windjammer was disappointing. There were a few stand-out dishes--but otherwise it was a trough of ... Read More
The ship was clean and well-kept, the entertainment was fine, and the staff were friendly. However, the food in both the main dining room and Windjammer was disappointing. There were a few stand-out dishes--but otherwise it was a trough of mediocrity. Even the hamburgers were tasteless and spongy. The BBQ at Coco Cay was actually inedible. Additionally, smokers take over large parts of the pool deck. Ban smoking! The Bamboo Room doesn't make drinks to order. They just put pre-mixed boos in a cup. However, The stateroom balconies are nice, and quite spacious. The walk-in closet is fantastic! And the ship steward cleaned the room often. As for CoCo Cay: it has a decent beach, and that's it. Leave early before the crowds come back. Don't even bother exiting the ship in Nassau--there's nothing at the port besides some shopping. This is my second RCL cruise--not sure I'd do another one. Read Less
Mariner of the Seas Ratings
Category Editor Member
Cabins 4.5 4.5
Dining 5.0 4.0
Entertainment 4.5 3.9
Public Rooms 5.0 4.5
Fitness Recreation 5.0 4.3
Family 4.5 4.3
Shore Excursion 4.0 3.9
Enrichment 3.5 3.6
Service 4.5 4.4
Value For Money 5.0 4.0
Rates N/A 4.3

Find a Mariner of the Seas Cruise