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1 Helpful Vote
Sail Date: December 2018
I traveled solo on this cruise, which for me was my fifth cruise alone. I am usually very comfortable being on my own and on this cruise, I met a lot of very nice people so I was never lonely. The ship was easy to maneuver and was ... Read More
I traveled solo on this cruise, which for me was my fifth cruise alone. I am usually very comfortable being on my own and on this cruise, I met a lot of very nice people so I was never lonely. The ship was easy to maneuver and was beautifully decorated. I enjoyed all of the attention to details that the staff performed and always remembered my name and my preferences. Being in Aqua class, the food was always delicious - the hot food was served hot and the cold food was served cold. All ingredients were fresh and appealing. I don't usually attend the shows on any ship, but made it a point to hit the comedy shows and enjoyed those. Luigi, the cruise director was very animated and seemed to love his job of getting the guests involved in the activities offered by the ship. I loved, as always, using the Thalassotherapy pool as well as the Turkish Bath and the Aromatherapy steam room, plus the steam room in the women's area. I enjoyed my cabin's drinks and appetizers. I can't say that I was overwhelmed by Costa Maya but did like my visit to Playa Mia in Cozumel. Read Less
1 Helpful Vote
Sail Date: December 2018
This was our 4th cruise on Celebrity and the first on the Infinity. The five night was a great value as a getaway from the approaching winter in Ohio. And give us a cruise fix until we sail the new Edge on Feb 17th next year. We chose ... Read More
This was our 4th cruise on Celebrity and the first on the Infinity. The five night was a great value as a getaway from the approaching winter in Ohio. And give us a cruise fix until we sail the new Edge on Feb 17th next year. We chose this cruise from our past experiences on Celebrity and the value. This was our 13th cruise with trips on Carnival, Princess, Royal Caribbean and Celebrity. In general we felt the ship to be in better shape than expected (for an older ship) and the crew and staff were amazing. We were able to book a Celebrity Suite in cabin 9096. Comments: - Sailing in Suite class is worth the price. We were given an officer escorted embarkation so no lines. Access to private bar (Michael's Club) and private restaurant (Luminae). More on those coming. - For a ship built in June of 2000 it really was in better shape than expected. While the decor was a little outdated, most areas seemed clean and not worn out. I had read reviews pre-cruise that said lots of faded and worn furnishings. We didn't see that at all. Yes some rust here and there, but you really had to look for it. I give the ship a high rating. - In a Celebrity Suite, CS, we had a large living room, separate bedroom and bathroom. This included two sinks and a jetted tub. The balcony was huge. If you book this type of suite choose a "forward facing" balcony. Better view. As with the ship we felt it was in good shape for the age and CLEAN. - Being able to eat in Luminae is worth every penny for suite class. Our waiter, James, was amazing. The food was as good or better than anything we have had on a cruise. We also ate in Tuscan. Excellent food and service. We thought the $45 per person worth the expense. We snacked and ate one lunch in the buffet and it was just average. The truth is the worst part were the rude guests pushing and shoving to get their food. - We attended several shows and loved them. Great entertainment. - SERVICE! We can't say enough. This is what makes Celebrity better than the other comparable cruise lines. Enough said. - We wanted to enjoy the ship specifically in port when everyone gets off. We have been to both ports so we didn't do any excursions. - A few negatives. We didn't love the layout in Michael's Bar. For those that have been in this venue on bigger ships we liked the large bar area to sit. The Infinity only had couch and chair seating. They need to do a better job of policing the pool area. Too many people laid out towels to reserve lounge chairs and weren't there for hours. The pool staff needs to monitor that so guests can more easy find seating like we have seen on other ships. Finally we will sail the Infinity again. Great ship for the price. We booked a sky suite and were able to upgrade into a CS for $220 just before the trip. Read Less
1 Helpful Vote
Sail Date: November 2018
We decided to take this cruise about 6 weeks prior to its sailing. We are a retired couple, living in Florida and it seemed like a good “break in routine” for this time of year. It was a 4 night cruise with stops in Key West ... Read More
We decided to take this cruise about 6 weeks prior to its sailing. We are a retired couple, living in Florida and it seemed like a good “break in routine” for this time of year. It was a 4 night cruise with stops in Key West and Nassau. This was our 53rd overall cruise and 12th with Celebrity – we have Elite status with Celebrity and started cruising with them in the mid 1980's on the Meridian. The Infinity is a Millennium class ship and the smallest Celebrity sails these days. We have sailed on her before as well as the Millennium and the Constellation. They are all very similar in layout and amenities. We drive to Port Everglades – about a 70 minute drive for us – we park at Park N Fly as it is very convenient to the port and they provide transportation to and from the terminal. Embarkation had already started when we arrived and was very easy and quick. I had checked in on line and that speeds up the process as well. We were on the ship about 12:30pm – cabins were not to be ready for about an hour so we went to Sushi on 5 and had lunch. The menu there is an ala carte menu and was delicious. By the time we were finished the announcement that cabins were ready had been done. Our cabin was an outside cabin on Deck 3 – 3099 – we were close the the Guest relations desk and the main lobby and the mid-ship elevators. This makes getting around the ship easier for us. It was a great location, quiet and the cabin was spacious enough for us with plenty of storage for a 4 night cruise. The bed was very comfortable and our cabin steward went out of his was to be sure we had the pillows we needed. Our luggage had not been delivered so we unpacked our carry on and went up on Deck 4 and outside for awhile. The Muster Drill was being held at 3:15pm – so we went to our muster station which was in Michaels Club – with Celebrity you don't have to bring your life-jackets and you don't have to line up on deck. The drill was concluded and by then our luggage had been delivered so we went down to unpack. The bathroom, while small, had a big shower and was quite adequate. We ended up at the Rendezvous Lounge for the sail away which took place around 5pm – there were 2 other ships in port and they left first. We had chosen Celebrity Select Dining which means one can eat at anytime from 5:45pm to 9:30pm in the Trellis dining room. I had made a reservation when we came on board for 8pm. We were seated right away at a table for two. Each morning I called for a reservation. We always ate between 8 and 8:30pm – the food was excellent as was the service. Since we are Elite with Celebrity, there is a morning continental breakfast served for us in the Tuscan Grill – very conveniently located for us on Deck 3. The menu contains pastry, smoked meats and salmon and cheeses as well as fruit and a variety of coffees, teas, fruit juices and Bloody Marys, Bellinis, Screwdrivers. We had breakfast thee most mornings and one morning we ate in the main dining room and then went to the Tuscan Grill for coffee and pastry. A very nice perk in our opinion. Another perk is a cocktail hour from 5-7pm either in the Constellation Lounge atop the ship or at any bar on board – one can have 3 drinks from a very nice Bar menu of both alcoholic and non-alcoholic drinks. On port days the dining room did not serve lunch so we ate at either the buffet, grill or spa cafe. We prefer not to go to the buffet during peak hours as my husband has some balance and walking issues and it is hard for him to navigate it. The food from all of these venues was very good with a lot of choice. On the one sea day we went to the main dining room for lunch but didn't find anything we particularly wanted to eat so went to the grill. It was nice having two port days and one sea day as on the port days most passengers were off the ship and one could easily find an outdoor place to sit – even on the sea day though we did not have a really hard time finding a place to sit and read and watch people outside. The weather was good – if a bit cloudy one day – and we spent a lot of time outside. Our favorite place was in the Spa pool area which is domed and has a wonderful pool and a Spa Cafe. The main pool area was great for us on port days but was “jumpin” on the sea day and we avoided it that day - I cannot speak to the entertainment on the ship as we had good intentions, but never made it – we don't gamble so the casino holds no interest for us. The officers and crew were very nice and visible during the cruise. There were a number of “meet and greet” times with the Captain and his officers. We also enjoyed the area around the Cafe al Bacio – great coffee and tea drinks, gelato, and the pastry is gratis – There are a number of alternative restaurants – Sushi on Five, Quisine and Le Petit Chef, and the Tuscan Grill – all of these have a cover charge or an ala carte charge. We don't go simply because, for us, there is too much food at one time. The menus did look inviting though and we heard good things about the food. There is also a special restaurant for Suite class guests called Luminae, and one for Aqua class guests called Blu. And, of course there is a grill on the pool deck, an ice cream bar in the buffet as well as pizza and pasta bars along with the usual buffet food. All in all, it was a great cruise for us – it seems that 4 or 5 night cruises are the best number of days now for us. Debarkation was very good – another Elite perk is a special waiting place (Tuscan Grill) to get off the ship with an abbreviated continental breakfast served. We were scheduled for 8:25 and actually got off at 8:15. It was quick and easy. Celebrity does very few announcements during a cruise and even on debarkation day. The Captain's Club hostess kept us informed of which numbers were getting off when – there was no immigration form to fill out for those of us who bought nothing. We were home by 10:30am and ready to pick up our dog who was VERY glad to see us - If you have any questions about this cruise, I have kept the Celebrity Today info. You can contact me at melkaz1758@gmail.com Read Less
Sail Date: November 2018
The food in the restaurant was very good. The creme brulee was fantastic. The cheesecake was also way above average. Our waiter Rommel was fantastic as was his assistant waiter Michael . The service was excellent throughout the ship. The ... Read More
The food in the restaurant was very good. The creme brulee was fantastic. The cheesecake was also way above average. Our waiter Rommel was fantastic as was his assistant waiter Michael . The service was excellent throughout the ship. The only really draw back on this Cruise was the entertainment. The two comedians were very good. But that was it the Broadway shows were not that good and the singer was fair. The entertainment on the boat was good at all of the bars. The highlight of the cruise was the silent Disco. Everyone got headphones the DJ played music from today from the 70s and 80s and from the 50s on the three different bands you were able to switch between the bands you knew what people were listening to because the music was in different colors . If your headphones were blue you were listening to today's music if the headphones were red you were listening to the 70s and 80s if the headphones were green you were listening to the 50s. DJ's did a great job having the beat of all three songs be basically the same. The boat showed its age but was clean. The casino was small but adequate. They had the usual slot machines + Texas Hold'em Blackjack roulette. Read Less
Sail Date: November 2018
We booked this cruise relatively late. We would have preferred Aqua Class or a Suite, but ended up in Concierge Class. The room was extremely worn but very well maintained. The room was overly small, but acceptable given the balcony. ... Read More
We booked this cruise relatively late. We would have preferred Aqua Class or a Suite, but ended up in Concierge Class. The room was extremely worn but very well maintained. The room was overly small, but acceptable given the balcony. Restaurant service was notoriously slow, but polite and the specialty restaurant not worth the money. We were pleased with the entertainment and the spa. The ports of call were generic and acceptable since we booked our excursions elsewhere. Embarkation was very good due to our class of service, but the disembarkation was a mess. Overall, we were pleased we went, but it was the worst or second worst of the 7 cruises we have taken. Embarkation and Disembarking Being in the Concierge Class allowed a smooth check-in experience, but departure was a mess since the ship was moved to a ONE DOOR port. Ouch, it was crowded getting off. As always, guest services is a long wait. The concierge class lunch was fantastic and I was able to spend our departure day at the pool since I brought my suit in my carryon. The bags were barely delivered prior to dinner. Disembarkation bags were well marked and easy to find. The departure lounge for Concierge class was nice. Food Thanksgiving was a nice meal. The rest was rather average. Luckily, my expectations were low. The preparation was good, but the selection and quality poor. The maitre’d was outstanding and got us our same table every night, as we did select dining. That is a nice perk in our room class. We missed Blu, as we dined on it frequently when on Celebrity Reflection. The Tuscan Grille was a huge waste of money. The service nice, but my ribeye steak was so thin I was embarrassed for the waiter who delivered it. In fact, I did not know they could cut steaks that thin. We only did the café for a snack, but it seemed to have a decent selection and excellent service. Dining room service was slow, but very good, polite and responded to all requests, albeit slow. Spa & Gym Since our cruise had lots of kids and seniors, the gym was never crowded and the spa was easy to get in. But, much of the equipment was broken. We did a total of 3 massages and my wife said hers was the best ever. Mine was one of the best. We are going to Thailand soon and asked for the two Thai therapists. They were wonderful. The Persian Garden is a joke and not nearly as good as the Solstice Class ships. Entertainment We never go for the entertainment, but were amazed at the quality. The two comedians were perfect. Each was first class. The Broadway tunes show the last night was fantastic and the aerial dancers blew us away. I thoroughly enjoyed hearing the string duet during our days at sea. Truly beautiful is the way to describe their music. Excursions I have learned to NEVER book these via the ship. Looking for vendors on Cruise Critic or TripAdvisor once again paid on and we had some wonderful excursions. As usual, overhearing the complaints from fellow passengers about ship managed excursions reminds me of my good decision. Read Less
Sail Date: November 2018
We were a group of 8 including three of the group cruising for the first time. Weather was great but a little cool in Key West.. Food was delicious, service was fantastic and drinks were great. We dined one specialty restaurant - Qsine. ... Read More
We were a group of 8 including three of the group cruising for the first time. Weather was great but a little cool in Key West.. Food was delicious, service was fantastic and drinks were great. We dined one specialty restaurant - Qsine. Food was excellent.and the show that they have was a hoot We didn't see any shows so I can't comment on them. We especially enjoyed the Martini Bar. The drinks were great and the bar staff were very entertaining. I really loved having the premium beverage package as I love coffee and really enjoyed the coffee bar! The pastries and cakes were very good there as well. We met a lot of friendly people and really enjoyed ouselves. This was my 3rd Celebrity cruise and can't wait to book another. All three first time cruisers said they are definitely cruising again! We are thinking of making this an annual trip. Read Less
Sail Date: November 2018
My husband, daughter, son, and I traveled on the Infinity for a five day Thanksgiving cruise with port calls in Key West and Cozumel. We stayed in a veranda cabin on the 9th floor. The ship is an older and smaller Celebrity ship but it ... Read More
My husband, daughter, son, and I traveled on the Infinity for a five day Thanksgiving cruise with port calls in Key West and Cozumel. We stayed in a veranda cabin on the 9th floor. The ship is an older and smaller Celebrity ship but it is still beautiful. There are many public spaces and we were always able to find places to sit throughout the ship. Cabin: We were in cabin 9029 which was located on the port side one floor down from the spa. There was a nice overhang above the cabin so it did not get too sunny in the afternoon. The cabin was very clean and well-kept, although a little tight for a family of four. The couch pulled out to a bed and there was another bed that dropped down from the ceiling. We had excellent cabin service. Dining: We ate all of our breakfasts and most dinners in the main dining room. Lunch was available there on sea days. We had select dining for dinner and found that the best time to try to get a table was between 7:15 and 7:45. When we arrived earlier than 7:15 we had to wait an average of 30-60 minutes. The service in select dining was hit or miss. The last evening we were seated in the traditional section on the upper floor and found the service to be very good. We have decided that we will go with traditional dining on our next cruise. We ate in the buffet for lunch a couple of times. There is a wide variety of choices and you need to walk down both sides as they have some different selections on each side. We were able to find tables inside but usually preferred to eat outside by the oceanview bar. There is often live music and it is a great place to see the sunset. We ate in Tuscan Grill one night. The food and service were excellent. It was the best meal on our cruise. Café Baccio: This was another favorite place of ours. It usually opens between 6:30-7:00 in the morning. Most of the coffees and teas are covered by the premium drink package and all of the pastries are complimentary. Special Events: My husband and I took the Inside Access Tour and thoroughly enjoyed this. It was a two hour tour of the bridge, laundry, galley, and engine control room. It was well worth the cost of the tour. Another event we participated in was a Food and Wine Pairing. This was provided by the Sommelier from Blu. We were given two white wines, two red wines, and nine food items. It was interesting to see which items paired better. We learned some pairings that we would not normally have considered. Entertainment: We enjoyed the live music that was playing in Café Baccio and the Sunset Veranda Bar. The theater production show on the last night was good. We wished they would have offered another of these shows earlier in the week. There were some guest comedians and singers on the other nights. There were also some game shows in the evenings. Activities: We enjoyed the adult solarium which has a pool and two hot tubs. We also enjoyed the Persian Gardens. We purchased the week pass and went there each afternoon. Although it is a small area, it is quiet, peaceful, and relaxing. Read Less
2 Helpful Votes
Sail Date: November 2018
Embarkation was very slow, we were at the Port at 10am and the doors opened up shortly after, however, the screen staff were not there so we lined up for 30 minutes before any staff that could screen you arrived. Once we did start ... Read More
Embarkation was very slow, we were at the Port at 10am and the doors opened up shortly after, however, the screen staff were not there so we lined up for 30 minutes before any staff that could screen you arrived. Once we did start boarding ship, we were stuck on the gangway for another 15 minutes as they staff on board were not ready to scan our cards. We were travelling with 8 friends, 6 of which had never cruised on Celebrity before. We became Elite status on our last cruise, however, our cards stated Select. This took trips to Guest Services to change, were we produced our paperwork to prove our status, however, our status was not confirmed until later on the cruise. Cabins were ready by 1pm. Our cabin 9056 and our friend's 9058 were opposite a crew door that constantly banged shut every few minutes, day and night. We complained, they adjusted the door but we could still hear the door, avoid 9056 & 9058. Food in the Blu restaurant was amazing, we were also allowed to order from main dining menu, so we did not miss our prime rib the first night and beef wellington and lobster tail on the last night. Our waiter, Imayan, Somalia Ricardo and bar waitress Jenny were wonderful. Stopped at Key West, which is always a great day. Cozumel, we opted for a private snorkeling trip that all 8 enjoyed, however, we did not enjoy the boat. The boat was very small and old, too small for 15 adults, we were promised our own boat but this was not the case, only room to sit, no room to move, no facilities, we would not recommend it, no ladder to get into the water, you had to sit on the side and jump in, they hooked on a ladder over the side to get back onto the boat from snorkeling but very hard to get back onto boat. We do not recommend Cozumel Cruise Excursions.Net; El Cielo Cozumel snorkeling tour. It was only $50, guess you get what you pay for. We all had the Classic drink package and most of us up graded to Premium as we wanted martinis. Noticed a lack of bar staff, we all had to go to the bars to get our drinks, not like on other cruises were there were staff walking around offering to get you drinks. We all did enjoy the food, drink and entertainment overall. Read Less
3 Helpful Votes
Sail Date: November 2018
This was our 20th cruise, but first with Celebrity. I imagined Celebrity as similar to Princess (our favorite line) and HAL. Celebrity did not meet those expectations on this cruise. The ship itself is a nice, smaller ship. Not ... Read More
This was our 20th cruise, but first with Celebrity. I imagined Celebrity as similar to Princess (our favorite line) and HAL. Celebrity did not meet those expectations on this cruise. The ship itself is a nice, smaller ship. Not elegant, and certainly no bells and whistles. Our oceanview cabin was similarly undistinguished and fairly small. The food was consistently very good, but portions were small and the main problem was little variety and no imagination. We never had a "wow" meal. There was not much emphasis on healthy food, nor a lot of high-end ingredients (lobster, crab, real chocolate, pine nuts, premium fruits like strawberries, blueberries, mango, etc.) It seemed like there were bean-counters consciously trying to keep food costs down. The sides were consistently potatoes and string beans. I mean just about every night. I was surprised that there was little ethnic food, other than regular Indian food (which was good) and Mexican food at the buffet while in Cozumel (which was bad). Not a single Chinese stir fry or Thai, Greek, Middle Eastern, Italian, etc. The breakfast was the same thing every day. The lunch was also very similar day to day. Dinners were uninspired. The service was generally good, but not really attentive, and certainly not the premium service I expected. For example, it was rare to see someone coming around in the buffet with drinks. It was often hard to find someone to ask a question to. If I needed silverware (not provided on the tables in the buffet) and someone was stacking the rolled up napkins and silverware, I had to reach over them to get a set. Never did anyone acknowledge me or stop to hand me a set. On Princess I would have been handed that silverware, and someone would have brought me a drink, probably someone who recognized me and knew what I liked to drink. That is premium service and that was sorely lacking on this ship. The entertainment staff (cruise director Luigi et al) I thought did a good job but there just were not a lot of activities on board. It was more like HAL with not much to do during the sea days. The musicians were generally good, but there were not a lot of them, and it was hard to find live music. The Passion Duo (guitar and singer) were particularly good, The orchestra was excellent but should have had more opportunities to play. The production staff (singers and dancers) were also excellent, but only did one show: iBroadway, which was very entertaining. They did iBroadway on the last night of the cruise, leaving everyone wondering where these people were hiding the whole cruise. There were two comedians who did the typical cruise ship routines. They had a singer/impressionist, Travis Turpin, who I thought did a really entertaining and somewhat unique show. But again there was just not enough entertainment. Everything just felt really low end, like a budget cruise line with budget food and budget entertainment. On the last day the toilets stopped working. It was a fitting end to a pretty crappy cruise. We will be sticking with Princess, and to a lesser extent HAL and RCL, unless we get a great deal on Celebrity that is priced like the low-end line Celebrity has apparently become. Then we will set our expectations really low. Read Less
1 Helpful Vote
Sail Date: November 2018
I booked this cruise just to try out a 2nd Celebrity ship, however had I known this ship is not for kids or a young crowd I would of never booked it. This ship is definitely not for children my kids were bored the entire time. The arcade ... Read More
I booked this cruise just to try out a 2nd Celebrity ship, however had I known this ship is not for kids or a young crowd I would of never booked it. This ship is definitely not for children my kids were bored the entire time. The arcade has about 4 games that are from the 80's. The teen camp was dead, as a matter of fact I dropped off my daughter to hang out with another girl and the camp associate left them alone and told them that she had an emergency and that as long as they didn't burn the room or kill themselves that they would be fine...really!!!???. They had 0 comedy shows on board like what cruise ship does that???? All the shows except for one were horrible. The only one that was okay and the performer actually made me laugh was an impressionist. We only went to the main dining room one. Our table was in the middle of everything and we just felt more comfortable eating at a more private table so we decided not to go back and just enjoy the buffet for all of our meals. The buffet is good the problem is they served the same food every night with the exception of maybe a few stations that had kabobs, empanadas,and cuban sandwiches but every night you had an Asian station, pizza of course which the lady at the station was so rude!. You also had the grill in the back that always had chicken and steaks. Our room steward was amazing! Not only did she replace towels, the garbage and made beds but she actually organized everything like shoes, hairbrushes, clothes....I've never had anyone do that in any of our cruises. The director Luigi seems like a fun guy but my goodness I wanted to have the chance to tell him they need to change the entertainment on that ship. They only had 2 shows a night! That's it nothing else! I will definitely not recommend for any of my family or friends to go on this ship with a younger crowd this ship caters to a very much older crowd. This is a great ship for anyone who just wants to get away and relax and not have any fun! Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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