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1 Helpful Vote
Sail Date: November 2018
We have cruised a few other times with Princess cruises found them to be the best in there field. My mother had never been with Princess cruise before and she had an absolutely wonderful time. Mum is using a walker and found it a bit ... Read More
We have cruised a few other times with Princess cruises found them to be the best in there field. My mother had never been with Princess cruise before and she had an absolutely wonderful time. Mum is using a walker and found it a bit difficult to exit her cabin without my help from me in folding it up to take it out of her cabin then setting it back up for her. My wife and I enjoyed our cruise immensely with perfect dinning opportunities as we selected the anytime dinning anywhere we mainly stuck to the Horizon Court dinning area. The staff there were all so friendly and helpful it just made the cruise even more enjoyable along with the great selection of different foods everything that you could wish for. I can strongly recommend any Princess cruise. Found the front desk staff to be very helpful as well nothing seemed too much trouble for them as they tried there best to sort out other passengers troubles? The Captain was an outstanding Mariner always thinking of our safety befor anything else, he made the decision not to go into one of the scheduled ports as the conditions weren’t safe for us passengers and I applaud his decision safety before schedule is always the best option. Read Less
Sail Date: November 2018
I can’t say this is the best cruise we have been on, we have done 8 cruises 4 princess cruises all from overseas ports until this one.The positive in booking this cruise was leaving and returning close to my home, embarkation at ... Read More
I can’t say this is the best cruise we have been on, we have done 8 cruises 4 princess cruises all from overseas ports until this one.The positive in booking this cruise was leaving and returning close to my home, embarkation at station pier Melbourne was so slow, the easiest way is to walk on., then there is a slow process of actually getting on the ship. The weather turned cold wet windy with rough seas at night after the second day and conditions did not improve. The Golden Princess is too old for this crossing and needs a big overhaul the ship smelt musty in the hallways carpet was always being dried and the cruise had too many days at sea consisting with of 8 out of 13. The quality and choice of food in the horizon court was very average also there is not enough seating for a ship of this size Due to the bad weather a lot of people were sick with cold/ flu conditions which spread through the ship. The ship’s captain & staff kept passengers informed of changes to the itinerary and also tried to keep all passengers comfortable during with the rough conditions. On a positive note the live shows, entertainers comedians, dancers , singers and musicians were all professional, and the shows all very good, make certain you are seated at least 1/2 hour before show starts and there is no saving of seats.Dining room staff are friendly and caring as are the cabin stewards. Read Less
1 Helpful Vote
Sail Date: November 2018
Local departure made it tempting...bad choice as to many days at sea (8 out of 13), next time look for younger travellers with more mobility and better itinerary as all ports visited required additional travel to see attractions. Next time ... Read More
Local departure made it tempting...bad choice as to many days at sea (8 out of 13), next time look for younger travellers with more mobility and better itinerary as all ports visited required additional travel to see attractions. Next time fly then drive, less wasted time sailing and attracting can be better seen. Cabins/ ship showing age, cabin floor sqeeked during rough weather (3 m swells). Embarkation at Station Pier a nightmare suggest leave taxi outside and take own cases to drop off to avoid extra taxi charges as taxi locked into a line without a way out except wait for those in front to clear. Choice of travel time to avoid unpredictable wet weather highly recommended. Maybe Feb (not Nov/Dec). Ship tours expensive with weather impacting. Akourura is actively negative to cruise ships, pollution, people, no money to upgrade, trying to preserve French character which is already depleted so suggest cruise lines avoid their outdated facilities and why go there if community has negative feelings Read Less
Sail Date: November 2018
I had previously been on the Golden Princess to New Guinea and had enjoyed it thoroughly. This cruise to New Zealand was chosen as it left from Melbourne. Everything went very well until the fire incident which left problem of no TV ... Read More
I had previously been on the Golden Princess to New Guinea and had enjoyed it thoroughly. This cruise to New Zealand was chosen as it left from Melbourne. Everything went very well until the fire incident which left problem of no TV in the cabin until we returned to Australia. The hospitality staff were excellent and nothing you asked for was a bother. Friendly, professional and eager to help.Dining was outstanding. Meals were delicious and choices many and varied. Entertainment was splendid and provided many enjoyable hours. Tours were of high quality even when the land control was sloppy. Onboard safety was neglected. Even when an announcement regarding forbidding seating or standing in aisles and stairways was made in the theatre, no staff enforced this unsafe act. What was also overlooked was any notification concerning any care for passengers upset or worried about the fire incident. Someone should have taken responsibility for providing emotional support. Also having the Captain leave at the next major port was very dubious. But all considered, I would be happy to travel with Princess cruises again. Read Less
Sail Date: November 2018
Very disappointing Swimming pools not heated and too cold to swim. Customer service not very helpful when dissembarked early as fire on board and damaged all communications so no Tv in cabin, movies or internet. They were not even ... Read More
Very disappointing Swimming pools not heated and too cold to swim. Customer service not very helpful when dissembarked early as fire on board and damaged all communications so no Tv in cabin, movies or internet. They were not even interested when advised them we were leaving Also kept waiting over an hour in a queue in Gisbourne in hot sun and no shade for tender to take back to ship. No canopies or shade hence lots of sunburn and flustered passengers. No opology or nothing. Also not full days in some of the ports having to be on ship at 3 pm. !!! The Golden princess has passed its day very tatty in places and needs upgrading The restaurant were limited although food was lovely very limited choice of international cuisine I have travelled with Princess before but this ship has really put me off if this was my first ever cruise I wouldn’t be going again. Read Less
Sail Date: November 2018
We had previously travelled on P&O cruises, found Golden Princess terrific. The nightly entertainment was exceptional. The ship had a very relaxed atmosphere during the day. The staff were all friendly and helpful. Before I went on ... Read More
We had previously travelled on P&O cruises, found Golden Princess terrific. The nightly entertainment was exceptional. The ship had a very relaxed atmosphere during the day. The staff were all friendly and helpful. Before I went on this cruise I had read some negative reviews which bothered me but I worried unnecessarily, it was a wonderful cruise, great food, great service and once again the nightly entertainment was exceptional. The restaurant food was fine dining and always cooked to perfection. I only did 2 of the ship shore tours and would not recommend the tour from Akoroa to Christchurch. The driver showed us very little and would not even take us to the earthquake monument when requested. The sheepdog demonstration was poor. Total waste of money. The other tour was the Lord of the rings tour in Wellington, this I would definitely recommend, excellent value for money and great guide. My other tours were private tours which were all very good. I have always found the private tours to be good value. Would recommend this cruise. Read Less
Sail Date: November 2018
Onboard Electrical Fire took out all Inrernet (WiFi) and all Onboard Cabins/Stateroom and Deluxe Suites for some 9-10 Day Upon Returning to Melbourne on the 21st November this was only some 15% Fixed if that, and paying Some $11,201.00 for ... Read More
Onboard Electrical Fire took out all Inrernet (WiFi) and all Onboard Cabins/Stateroom and Deluxe Suites for some 9-10 Day Upon Returning to Melbourne on the 21st November this was only some 15% Fixed if that, and paying Some $11,201.00 for this Cruise, and only getting a Disgraceful $150 Goodwill Credit is again a total Disgrace from Princess Cruises Headoffice in Sydney, NSW and California, USA - Should of been given back at least a Minimum of 30% of the Total Amount of Full Fair Paid, and getting told that it was only just a Minor Electrical Fire Fault, to Finding Out in Auckland, New Zealand that it had Destroyed some 6+ Major Hardware Devices that needed to be Fully Replaced and Upon leaving Auckland, New Zealand we was told things should be back up and working within a say or so (This Never Happened at all, Upon Arriving Back into Melbourne) this was still Not Fixed, so again Imagine leaving Auckland, New Zealand late Saturday Afternoon 17th November 2018 and being at Sea till Wednesday Morning 21st November with No TV's (A Total Disgrace, given that The Golden Princess Cruise Ship) went into Dry Dock in Singapore in March/April 2018 for Refurbishing and this Occurring.. Buffet Dining Onboard, was the Same as all Previous other Cruises Onboard the 'Golden Princess', the Smell on Deck 7 Mid-Ship as others have said and even on last cruise in Dec 2017' it still has the same Sewage Smell there and it's not from the Smoking, it is a Sewage Odor/Smell. The Live Entertainment Onboard needs to Cater for all Age Groups, and Not just Retirees. Did goto most of the Specialty Dining, and Food there was okay, but Menu's still need Improved, Lacks Variety. Swimming Pools, were always Clean and Tidy, when they were Opened without the Netting Covering them. Bar Staff (I am Not a Alcohol drinker at all) - but Bar Staff, were Friendly although at times there was up to a 10min wait to be Served just to get a Can of Coke' as there Soda Drinks Package is that Watered Down that it's Worse than Mc Donald's or Hungry Jack's Coke, so Real Soft Drink being Coke, or Sprite from a Can is what you can call real Soda' but Prices have gone up as last Year in December 2017' a Can of Coke was only $2.55' and now there $3.75 a Can. Ports, and Shore Excursions where Okay, Train Excursions are Great 'Arthur's Pass' was Fantastic to See, Coach tours are also great too. The Only Port of Call, that I thought was a Disgrace, would have to Be 'Auckland' NZ. Did not Travel with Children on this Cruise Holiday to New Zealand' in November 2018. Would Not Recommend this Cruise Ship 'Golden Princess' and Would Not go back to New Zealand again, But that being said "Milford Sound" at 6:30AM in the Morning is a Fantastic Once in a Lietime Viewing Experience going up the Passage'. Read Less
Sail Date: October 2018
In dire need of recharging our batteries after a very stressful year, wanted something that would let us have time before we needed to start seeing ports of call and this ftted the bill perfectly. Cannot fault any of the crew on this ... Read More
In dire need of recharging our batteries after a very stressful year, wanted something that would let us have time before we needed to start seeing ports of call and this ftted the bill perfectly. Cannot fault any of the crew on this ship they were all awesome and did a wonderful job. they really made the whole experience for us pleasureable. We did not do many shows as we needed rest and relaxaton, picked the perfect cabin.. We were surprised at how many people who were using/needing some kind of aids were determined to use the tenders to go into ports as this cruise was 85% tenders, and the weather wasn't always good, The staff patience was unbelieveable and attetion to detail was flawless weappreciated everything they did. We are so looking forward to booking another cruise with princess, it will be easy to find something that wil impress Read Less
1 Helpful Vote
Sail Date: October 2018
We enjoyed our little cruise, were somewhat disappointed with the shortage of chairs, particularly in the piazza area, as this is a lovely area with plenty of entertainment, and good coffee and food. The polish violinists, and the ... Read More
We enjoyed our little cruise, were somewhat disappointed with the shortage of chairs, particularly in the piazza area, as this is a lovely area with plenty of entertainment, and good coffee and food. The polish violinists, and the pianist were lovely to listen too, and the entertainment crew, specially dj lovely were a pleasure to watch. Most of the shows were of a very high standard, and we enjoyed them immensely, but the young violinist in the theater was very much a destroyer of a beautiful instrument, and along with many others, we walked out of his show, it was like a disco or worse. Es we appreciate it is hard to please everyone with everything. The fact of not being informed in the patter the previous day about the 1 tender at a time at champagne bay, which would have determined an early attendance, therefore we could not get ashore, and the bad weather at luganville, just unfortunate, were disappointing. The service in the dining room and cabin were exemplary, and we have made appropriate comments regarding rogelio, edi, enrico, dining room, and charles our cabin steward. They are to be commended, in our view. We were disappointed with the food in the lido, although not as much as we have been on some other ships, but the food in the dining rooms was excellent. Overall it was a pleasant cruise, and our cabin was excellent, although the shower was a little small, but luckily we are not oversize, so we coped ok with it. All in all, it was quite a pleasant time and experience. One thing i noticed on returning home and printing out my visa statement, was that numerous charges had been debited on our card, something that has not occurred on other ships, and i had paid our account in cash on the ship before disembarking. Read Less
Sail Date: October 2018
Cruising is a good holiday for Seniors. Everything is put on a plate for you to enjoy. The staff bend over backwards to ensure your comfort from embarkation to disembarkation. If you want action that is also available - just consult the ... Read More
Cruising is a good holiday for Seniors. Everything is put on a plate for you to enjoy. The staff bend over backwards to ensure your comfort from embarkation to disembarkation. If you want action that is also available - just consult the Platter given to you daily. Eating and drinking is open almost for 24 hours. So be prepared to add a few pounds. For evening dining you have the option of Anytime Dining to One table seating. We had the first which moves you to different tables and waiters, which makes it hard to establish a rapport with one. You can, of course, get to know bar staff if you so desire (we did). We only went on one shore excursion which we found very interesting with the island people. There are others but we enjoyed the extra space on the ship and needed time to recover our breath. Embarkation and Disembarkation are made fairly easy, and delivery of luggage to cabin is quite quick. Cabin Stewards will vary, and ours was a little slow but acceptable. However, we found the staff were generally excellent and always ready to help with your enjoyment of the cruise. Read Less
Golden Princess Ratings
Category Editor Member
Cabins 3.0 4.2
Dining 4.0 3.9
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 5.0 4.2
Value For Money 4.0 3.8
Rates 3.0 4.1

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