2 Helpful Votes
Sail Date: February 2019
It is inexplicable why Azamara, when they drydocked the new to them Pursuit, did not add a pool heater. Although the pools on all the Old Renaissance ships are small and oddly shaped with their two whirlpools “pinching” the pool in the ... Read More
It is inexplicable why Azamara, when they drydocked the new to them Pursuit, did not add a pool heater. Although the pools on all the Old Renaissance ships are small and oddly shaped with their two whirlpools “pinching” the pool in the middle, Oceania made sure to add pool heaters, Azamara apparently cheaper out leaving the pool only functional for most when it is in the tropics. When we were quite surprised and commented to the in service staff we got shrugs and told that is how all the Azamara ships are. So if swimming is important to you as it is to us, beware you probably should choose a different cruise line Having said this, the staff are generally good, the staff/guest ratio and cabins fine (although like all R class ships on the small side. ,. Although I have heard from others that the food on Oceania ships are better, having been on both, I would rate them about the same with the exception of the smaller specialty restaurants on Oceania are free whereas the specialty restaurants on Azamara cost $30 each.3 for $70. On the other hand they have one free outing on shore which Oceania lacks....so on balance....unless you are a swimmer, or like the more frequent activities scheduled regularly on Oceania cruises or simply want to stretch out in a properly heated pool I would rate the two lines about the same...at least in their R class ships...with an edge to Oceania’s slightly larger Marina/Riviera and an edge to them if you are on a longer voyage as the costs of specialty dining in Azamara would more than offset one night’s activity. Read Less
1 Helpful Vote
Sail Date: February 2019
We just completed two back-to-back cruises, the Chilean Fjords and Carnival in Rio, from San Antonio to Buenos Aires. We are an aged couple, in our seventies (and lots of similar cruisers on both journeys) and my wife has a mobility ... Read More
We just completed two back-to-back cruises, the Chilean Fjords and Carnival in Rio, from San Antonio to Buenos Aires. We are an aged couple, in our seventies (and lots of similar cruisers on both journeys) and my wife has a mobility problem (not many similar couples on the second journey). We’re veteran cruisers and we’ve been on the Azamara Quest six times. But this was the first time on the Pursuit. First some words on the itinerary. The Chilean fjords are spectacular, and especially El Brujo glacier – better, I find, than equivalent sights in New Zealand or Alaska but we’ve not done Norway yet. The Carnival in Rio (where the ship had a double overnight during the carnival season) is a singular event: the Sambadrome parade experience fantastic, so full of colour, unique sights, amazing floats and costumes, interesting bodies, much excitement and pleasure. Both journeys were troubled by bad weather – wind, rain, storms – that even led to port cancellations but the captain Carl Smith and Azamara compensated with other ports (unlike our recent experience on Oceania which cancelled two ports and offered nothing else). This is a crucial difference between the two similar cruise brands. The Pursuit is much like the Quest, not surprising of course because they both originated as “R” ships, commissioned for Renaissance, a line that went bankrupt after 9/11. (In fact we were on an “R” ship a week before the company’s demise.) The Pursuit is stylish and tasteful – I relish the marvelous ceiling (an original from Renaissance days) in the Drawing Room (really the library) and the Dali replicas and art work scattered about. The ship is well-maintained, clean and the staff work hard to keep public areas organized and pleasing. The Pursuit is small, under 800 passengers (and it wasn’t full for the second journey). We used a mobile wheelchair to navigate the ship. Distances are short. Elevators (two banks) work well, rarely delayed or overcrowded as on the bigger ships. But people in a similar situation ought to realize there are difficulties. Corridors are narrow and can occasionally be blocked by cleaning equipment. The joints between segments of the ship result in a number of raised metal ridges in the corridors that don’t like a transport chair. The doors to the outside are not automatic (unlike on say the newer Oceania Riviera) and the surface is raised – getting in and out requires effort and produces bumps. Likewise getting off or on the ship is a chore: the gangway is never an easy travel and can be steep or long. That said, staff are very helpful and always assisted when available and necessary. I should add that other passengers were also ready to help, and understanding. We had two different staterooms on the trip. On the first leg, that was a restricted ocean-view cabin – we looked out on a lifeboat. The cabin was small, dark, well-organized, with a tiny but adequate bathroom. Space was tight, in the room, on the toilet, in the shower – bed was big though. The second journey we had an accessible ocean-view: much larger, spacious bathroom, more light, a full view, nicely furnished, the same comfortable bed. Clearly the second room was far superior, and especially for anyone with mobility difficulties. Wi-Fi in both rooms was excellent. We had unlimited packages. I found the service much better than on Oceania Riviera or various Princess ships. Indeed the Pursuit had the best and fastest internet I’ve enjoyed on any cruise (including my previous trips on the Quest). One of the cardinal virtues of the Azamara experience is the ambience of their cruise ships, the Quest and for us now the Pursuit. Staff are polite, pleasant, helpful, and efficient. There's very little upselling, little promotion, the bane of the mega-ships, and what there is generally tasteful and avoidable. Captain Smith was always engaging in his assorted announcements. Ryszard Gusmann (hotel director) and German Castro (guest relations manager) were especially helpful – both of these individuals we knew from the Quest. Tony Markey (cruise director) was congenial in person and on the tv, though I did tire of his daily update of events already listed in the newsletter. (In fact if you stay in your stateroom announcements are usually not intrusive, unless you tune in to the local tv channel). Housekeeping staff were conscientious and efficient and obliging. One shore excursion individual, rushing to do her job, nonetheless took the time to explain patiently and carefully how we could find the transport we needed to reach the Sambadrome. Waiters in the restaurant were attentive (by contrast on Oceania Riviera you could go dry – no wine – waiting for the wine tyrant to resolve your plight). In fact service in all of the restaurants was superb. Only once did I come across an angry soul, and he was unhappy with Azamara, not its passengers: even he served me well. In short the Pursuit, like the Quest, is a friendly and gracious place where the staff at all levels seek to make the passengers comfortable and happy. Personally I find Azamara excels here, better than Crystal Symphony where service is also superb. Enrichment and entertainment (with a few significant exceptions) is not impressive however, and certainly not by comparison with Holland America (great lecturers) and Princess (usually quality production shows). I attended a first few lectures of the speakers but found the topics uninteresting and so too their presentations. I was particularly struck by the absence of a series of lectures on the past and present of carnival (though one was announced in the newsletter but never delivered!), since that was the theme of the second journey. We missed the various singers because, well, we’ve been too often bored by second-rate talent before. There was an excellent performance by a troupe of folkloric dancers of Chilean styles on the first journey: I’ve always found Azamara does bring first-rate local talent, authentic and engaging, on its voyages. We made the mistake of going to one comedy-magician show, Phil and Philippa Cass: found it awful, banal and vulgar - though, to be fair, the audience appeared to enjoy the performance. Standout acts we did enjoy were Nestor Santurino, guitar master, and dancers Dima & Sasha on the first journey, and the superb Tango Cervila on the second, as good tango as I’ve seen on the streets, cafes, and stages of Buenos Aires. The AzAmazing evenings, both in Montevideo, both the same carnival theme and the same performers but different venues, these were as usual amazing indeed, a captivating display of talent, full of imagination and colour and song, drums, and dance – plus the whole exercise of transferring and organizing the mass excursion of passengers was so well-done. We missed the white night parties (always lively), however, because these are no longer suitable for a couple like us – we can’t dance any more so why bother? – but we did secure some of the justly famous crepes offered at that event. Which brings me to the question of food. The cuisine on the Pursuit was as varied and excellent (with a few exceptions) as on the Quest. Only the Windows café, the evening themed buffets, I thought less appealing: the Quest offered fabulous seafood dishes, prepared as requested, and such didn’t exist on the Pursuit. Nor did I find the buffet offerings very enticing, though certainly varied and popular with other guests. I was especially struck by the extent of the menu and the quality of the offerings of the main dining room: tasty escargot and most appetizers, delicious soups (seafood, pea, gaspacho, etc.), a fine caesar salad, tasty steaks and seafood, a very good cheesecake (unusual in cruise fare). Fish dishes were not always so great, taste too mild, but still decent. I did miss the lack of pasta on the menu though. The Patio had fine burgers and dogs for lunch and good steaks for supper. Prime C, the specialty steakhouse, offered a superb ribeye (indeed all the steak dishes were very good) and a super swordfish steak. Aqualina, the other speciality restaurant, I found less compelling – the dover sole on offer was no match to that available on Oceania Riviera's French restaurant. And there’s no equivalent to Oceania's or Crystal's fabulous speciality Asian restaurants. But there was so much good food available (including through room service which was especially appealing for breakfast) that any gourmet – or glutton – could find the requisite quality and abundance. Always we were served wine we liked, either sparkling or Chilean, as part of the standard package: indeed the Chilean cabernet sauvignon on offer was exceptionally fine. Finally as to shore excursions. They are much too expensive, compared to Princess or Holland America, and lack the variety of those cruise lines. One scheduled excursion we booked on the Falklands was cancelled because weather cancelled the port. Another, viewing sea lions off Punta del Este, was too short and the playful beasts too far away. By contrast the excursion to the Sambadrome, if super-expensive (we booked the box seats), was worthwhile. First of all, it was very well-organized, and under chaotic conditions. The tour staff Azamara used were especially solicitous to the needs of clients, and in particular looked after my wife and I – they ensured she had an excellent view of that extraordinary parade of colour and excitement. So the price was exorbitant but the experience was one of those life memorable events cruise lines like to hype. Still, overall, Azamara needs to look again at its offers and pricing which can’t compare to what, say, other cruise lines supply, never mind non-cruise commercial tour vendors. Still, altogether another wonderful experience. Read Less
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1 Helpful Vote
Sail Date: February 2019
After 2 cruises last year with Azamara Journey from Sydney to Singapore and with Azamara Pursuit from Athen to Rome we opted on a cruise from Santiago to Buenos Aires with Azamara Pursuit. Overall we had a very good cruise and the route ... Read More
After 2 cruises last year with Azamara Journey from Sydney to Singapore and with Azamara Pursuit from Athen to Rome we opted on a cruise from Santiago to Buenos Aires with Azamara Pursuit. Overall we had a very good cruise and the route from Santiago and its itinearies onto Buenos Aires was filled with exiting experiences. We can sum up as follows: - Ship is newly refurbished and overall quality is good - disembarkment was very smooth while embarkation took some time - Cabin is small but has what you need with good service and daily cleaning - Dining is very good and very pleased with service in all restaurants - our favourite is the main dining restaurant Discovery - did go to Aqualina and Prime C and this time Aqualina was better than Prime C both on food and service - entertainment was over average this time and we loved the trio in the livingroom - overall service is very good as overall ambiance - we did just a few excursions and these were ok - captain and management can be more visible and can learn from captain Johannes on Azamara Journey Overall a great experience despite the fact that there still are rooms for improvement. Read Less
5 Helpful Votes
Sail Date: January 2019
Delighted to see Azamara pick up another one of the "R-ships" and have a newly refurbished sister ship to Journey and Quest. It was great to see some familiar faces from the other ships on Pursuit. Overall, a good job in ... Read More
Delighted to see Azamara pick up another one of the "R-ships" and have a newly refurbished sister ship to Journey and Quest. It was great to see some familiar faces from the other ships on Pursuit. Overall, a good job in renovating the ship. We selected this cruise principally for the itinerary and were very much pleased with the ports of call; the fact that we had mostly great weather helped. The following comments are relative to our prior experiences on other Azamara cruises. Things we liked: The newly revitalized lounge entertainment -- the Three Aces trio in the Living Room and Alberto in the Den were a welcomed change from prior lounge entertainers; they showed up on time, played for the entire allotted time and did not just repeat the same tired sets. The elimination of the Casino; it was great to have some additional common area. The addition of an onboard-artist creating works in real-time. The Cabin Steward and Waiters were great, as usual; delighted to see that that level of service has not changed. And even the Reception staff and Concierge were very helpful, friendly and with a good attitude. Things that need improvement: Food Quality -- this was our biggest disappointment. We actually recognized most of the menus from prior sailings, which is fine; however the quality and taste, in our opinion, has declined dramatically from prior sailings. Beverage Package and consistency of quality of drinks -- another big disappointment. We purchased two premium packages; only to find that not all the brands listed in the bar menus were available. Examples: Sambuca, they "ran out" of it at all the bars. Given all the ports of call, we would have expected the ship to restock missing items promptly -- that did not happen and to add insult, when we went to Aqualina, they had it, yet we could not get it in any of the lounges/bars. Limoncello, the menus indicate that Pallini is the premium brand, again, that was not available and we were getting different (house) brands depending at which lounge we ordered it. Also, when ordering the same drink, the quality/consistency of that drink, depended greatly on who was behind the bar at the time. Not to have all of the brands that are advertised in the packages at each of the venues, especially with all the stops that the ship made is inexcusable. Evening Service at Mosaics Cafe -- the venue is listed as open until 11:30 pm. On multiple occassion, we stopped by after the (later) show to get something, and while tea and coffee were available, the pastry/snack had been removed. The attendant told us that the "food" service stopped at 10 pm. To our knowledge that was not indicated anywhere. Moreover, the attendant was busy cleaning the sink, utensils, etc. We can appreciate that the staff works hard and long shifts, but if a venue is listed as open, all of the items should be available until closing time, and the wait staff should not start cleaning/shutting down the venue until the closing time has passed. Elimination of the bar on the back (outside terrace) of the ship at Windows Cafe; and the constant closing down of the outside area. This is great, sheltered and generally quiet, common area. Especially when food service is not going on, it is a great place to to sit, watch the wake of the ship, have a drink, read, etc. On the other ships, there has always been a bar at this location, on the Pursuit this was not installed. (My guess is that this was done to minimize "noise" since the suites on Deck 8 are right below the terrace. A bad decision -- you are trying to accommodate a small number of people who may not even be in their cabin at the expense of everyone else who are now deprived of a pleasant common area). Pricing of shore excursions. This has now gone beyond obscene to downright unconscionable. We did book a coupe of excursions with the ship, principally because we had shipboard credit to use; we also booked a number of independent excursions which turned out to be almost identical to those the ship offered. Consistently, we paid a fraction of what the ship was charging. One of the principal reasons people book on Azamara is the destination intensive itineraries; does taking people to great locations and then charging absurd mark-ups on the tour really make sense in the long-run? The company may be enhancing profit margin in the short-run, but longer term, everyone is going to go to Viator, ShoreExcursionGroup.com, directly to local operators, etc. for their excursions. And finally, one thing we are wondering about: our trip ended almost two weeks ago, we have not received any communications or survey requests from Azamara (in the past the email would be waiting before we even got back home), hence I am writing this review on Cruise Critic. Cheers. Read Less
1 Helpful Vote
Sail Date: January 2019
As a 20+ times cruisers, my husband and I had never been on Azamara or to South America and that is precisely why I booked this cruise. A great decision! Azamara went out of their way to make this a cruise to remember and they ... Read More
As a 20+ times cruisers, my husband and I had never been on Azamara or to South America and that is precisely why I booked this cruise. A great decision! Azamara went out of their way to make this a cruise to remember and they defintely succeeded. We had wonderful on-board speakers. The food was incredible. The service was impeccable. The ports were fascinating. The Amazing evening in Montevideo was really amazing! A total surprise performance in an historic theatre by a variety of local singers and dancers explaining the history of Carnival. Revealed the wonderful spirit and sounds of the local peoples. AS if that wasn't good enough, we had beautiful clear weather sailing the Beagle Channel and fjords. On a whim, the captain took us up super close to a glacier so we could all bask in its' magnificence. A true once in a lifetime experience! Last but not least, when I asked the cruise director if they would be showing the Super Bowl on ship, he said they were looking into the possibility. (Remember we were at the southernmost tip of South America by now.) Not only did they show the game but they catered an incredible Super Bowl party complete with an ice sculpture! Who does that? We football fans were bowled over. Literally, super bowled over. During the first quarter I looked at a gentleman next to me consuming a yummy pretzel dog and saw that he was smiling like a kid. I thought, if a cruise line can make someone this happy it's done a great job. So, yes, I would highly recommend the cruise. Any cruise line can take you to the same desinations but Azamara created a total experience. Expect the unexpected from Azamara and have a great time. Read Less
1 Helpful Vote
Sail Date: January 2019
My wife and I had put off too long a trip to Antarctica and finally took that long awaited itinerary. I wish we had done so earlier!! The entire experience (with one small exception) went off without a hitch and, as usual, we enjoyed the ... Read More
My wife and I had put off too long a trip to Antarctica and finally took that long awaited itinerary. I wish we had done so earlier!! The entire experience (with one small exception) went off without a hitch and, as usual, we enjoyed the family-like Azamara experience. This being our 10th Azamara cruise we had a pretty good idea of what to expect, though The Pursuit is a recent addition to the Quest and Journey. The layouts are identical so it was just like returning home. A number of the crew were familiar transfers from the other ships so it really did feel like family. The ship was renovated before being put into Azamara service with the new Deck 5 layout sans Casino. Honestly, on this size ship, the casino was little more than a nice diversion and the extra space in the newly converted "Den" was put to good use. Though we had a 7 day stretch where we were limited to staying on the ship, it seemed to pass quickly with the interesting "cruise by" itinerary of the Alaskan peninsula. Passing a number of HUGE icebergs was also a favorite of all onboard. Best of all, we were lucky to have pretty calm seas passing through the Drake Passage twice and the horror stories some people told us about never came to pass. Entertainment was varied, though by necessity it is limited to guest entertainers and a small ensemble of singers and band. Still, they were excellent, professional, and interactive. The stops were all interesting and fun, and the AZAMAZING EVENING in Montevideo was a presentation of the Urguayan Carnivale and was one of the top two AZAMAZING EVENINGS we have experienced! Read Less
2 Helpful Votes
Sail Date: January 2019
We have not done an Ocean cruise for 15 years. We have been taking land tours and River cruises instead. Before we stopped we had been on 8 Ocean cruises. I was very excited to discover this Antarctica Cruise and on a ship we had sailed ... Read More
We have not done an Ocean cruise for 15 years. We have been taking land tours and River cruises instead. Before we stopped we had been on 8 Ocean cruises. I was very excited to discover this Antarctica Cruise and on a ship we had sailed twice before (as the Royal Princess!) and had loved! The ship is a perfect size for those of us who like a smaller number of passengers. I thought the redo of the interior was fine. The "living room" is a very popular spot to hang out during the sea days with the loungers always in demand. Passengers "save" seats so I was not able to try them. The following are my impressions of the cruise: .Cabin 7100---awkward furniture, was always moving the coffee table to get to veranda or loveseat, plastic shower curtain made shower dark and liked to wrap around the body.. Ship shore excursions---too expensive. arranged tours online with private vendors for all ports. .Service--room steward great, staff friendly, buffet staff attentive, Discoveries staff needs more training (multiple use of seating charts, we were "forgotten" about during our meal several times and sat for 20+ minutes waiting to be checked on .Dinning/food---BUFFET food greatly improved, theme of buffet advertised daily in program, DISCOVERIES menu posted outside restaurant only so had to make trip to check its menu before deciding where to eat daily, menu lacking in variety and food was not outstanding, no soufflé/bananas foster/prime cuts of meat/lobster. Main dinning room has suffered from having specialty restaurants as only place to enjoy those foods. AQUALINA specialty (ate X2) no change in menu from one week to the next, soufflé outstanding but majority of food did not stand out. Two brunch meals in Discoveries were outstanding events! Chocolate buffet was crowded due to small venue area. .Activities--daily activities have not changed in 15 years. I spoke to Tony the cruise director two times about this and he was very receptive to my criticism. Enjoyed: ABBA dance night, photo contest/lectures from professional staff photographer, enrichment lectures (including NASA lecturer who hosted eclipse viewing) , movie nights, Polar club. HIGHLIGHTS Azamazing event & White night party! All in all this was an exciting itinerary! Was happy with the change of dress to "country club casual". The ship captain was very interactive with guests and went out of his way to maneuver ship for exceptional scenery viewing. Would recommend this itinerary/ship with the knowledge that dinning in Discoveries is not a highlight. I hope this review helps other cruise lovers pick their next adventure! Read Less
Sail Date: January 2019
We passed up the opportunity to sail to the Antarctica when we cruised around South America several years ago and regretted it. So prior to touring Peru, we chose make up for that. Without needing to step onshore for three times the ... Read More
We passed up the opportunity to sail to the Antarctica when we cruised around South America several years ago and regretted it. So prior to touring Peru, we chose make up for that. Without needing to step onshore for three times the price, we picked Azamara cruise line rather than the larger ships. Also due to the size of the ship, we were hoping it would get closer to the beauty than the larger ships. The experience itself was delightful, from the moment we were greeted by our taxi and personally escorted into the terminal. Once onboard, that level of service continued and was definitely a touch above other lines we've been on. The only time service dropped off was crossing the Drake Passage during which staff seemed to be affected by their first rough seas due to lack of crew members resulting in the Maitre de waiting tables. Even then, there was nothing to complain about. Obviously, it was too cold for the pool, or much time outside on the windy decks, but whenever the captain would slow down or pivot for viewing, everyone was there with cameras ready. This was the longest we've been onboard a ship without going ashore, and we definitely won't do that again, but the Antarctica is impossible to get to without the sea days. The fitness room was small but efficient and made the time pass while exploring this region. The onboard lectures were not really about the nature and wildlife we would be experiencing, but more about conservation efforts in the area. The lunar eclipse occurred while sailing and they had flown in a NASA expert to narrate on deck that night for those interested in watching it. The nightly entertainment was standard for a cruise, but the theater seating is not angled causing difficulty in visibility. Rather than spending time locating a decent seat, we enjoyed the nightly music in the Living Room lounge. With spectacular viewing opportunities during the day, this lounge was crowded and noisy so we would spend the days in the Den only a couple steps to the outside decks close by. At night, the Living Room had a talented band, 3 Aces Trio, which played nightly and kept the dance floor full, even with the ship movement. The cruise director and captain were highly visible throughout the cruise and welcomed interaction with the passengers. The captain seemed to always be on the bridge as he would announce photographic opportunities spotted throughout the day. The cruise director provided nice non-denominational church services on the two Sundays of the cruise. The lounge staff quickly learned names and drink preferences of the guests, and with most drinks included, it was enjoyable relaxing with fellow passengers throughout the trip. Since we are only in our room to sleep, and would rather spend our money on experiences than space, we always book and inside stateroom. The cabin was small but had enough storage for everything. Our room stewards always greeted us by name even within hours of meeting us. They kept the room spotless and stocked with toiletries, towels, water and ice. Disembarkation was a mess, but not due to the ship staff. Buenos Aires has a small, congested terminal and with two ships, it was impossibly packed and confusing. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise mainly to see Antarctica, but also to have a chance to cruise Azamara again on her "new" ship. Embarkation was a little busier than we expected and a shuttle bus must be taken to the ship in Buenos Aires, ... Read More
We chose this cruise mainly to see Antarctica, but also to have a chance to cruise Azamara again on her "new" ship. Embarkation was a little busier than we expected and a shuttle bus must be taken to the ship in Buenos Aires, but there were Azamara people with signs at every stop easily directing you to the next location. All in all, not a bad experience. We thought the ship was lovely and due to the itinerary, spent a lot of time in the Living Room on Deck 10 looking at the scenery. It was tough to get a seat at the front at times, and took some patience, but it was quite an unusual itinerary. We would typically take a seat more toward the middle and move up as they became available. The buffet was fine, though we didn't go there often - for health and quality reasons, we prefer the other restaurants when possible. When looking for drinks, we felt we were either asked 50 times if we wanted a drink, or we couldn't find anyone and ended up serving ourselves. Never sure why that was the case. We felt the food in Discoveries was generally very good and the two Brunch Buffets were outstanding! The music during the buffets, provided by the Pursuit Band was so delightful, we ordered more coffee and tea and lingered to relax and enjoy. It was heavenly! Specialty restaurants were good and the Chef's Table food and wines were excellent - we thoroughly enjoyed this experience and felt it was a good value (we chose a package, chefs table + 2, which was one Chef's table and one dinner and each specialty restaurant.) Unlike others have mentioned on here previously, we felt the complimentary wine offerings were quite good (especially the Cline Cellars Zinfandel) and offered a good chance to try wines from different countries. Others we chatted with on our cruise agreed. Bartenders were willing to make our favorite drinks, Cosmos and Lemon Drops with complimentary alcohol and it was all good. One odd point, I think maybe bartender placement is more by seniority rather than quality, as the best bartenders were not in the best bars.... by far the best bartender on our ship could only be found in Discoveries at night... he had quite a following, but it was strange to not find a bartender of his quality in the Spirits Bar or Living Room...all other cruise lines we've sailed (27 so far) would have placed him in a much busier location. The Azamazing Evening, a carnival celebration at Solis Theater in Montevideo, was surprisingly excellent. It was a pain to be bussed over there, of course, but we were expecting it and the show was very good - we were surprised and impressed! The White Night celebration had some challenges with the weather, so we ended up eating in the dining room, but going up after for dancing - some songs with a few sprinkles of rain mixed in - but it was a very fun time! We attended most of the enrichment lectures. The main lecturer gave good overviews of all of our ports. Unfortunately, the wildlife speaker was not as interesting, and he ended up not giving any after the first few. This is one area I think Azamara could have done better for this itinerary....they missed a chance to bring on an expert on Antarctica in areas such as ice, iceberg types, previous expeditions, geology etc.... This cruise had a different type of clientele, I believe due to the itinerary and we spoke with many people who would have enjoyed a more in-depth enrichment experience. However, they did fly down a NASA expert ambassador for the lunar eclipse - He & Captain Carl made this a once in a lifetime experience! The few days in Antarctica were an indescribable experience - We thoroughly enjoyed everything about it! We would have liked the overnight in Ushuaia, as our original itinerary included in order to see more of Patagonia. This was our second Azamara cruise (27 total on Carnival, Princess, Celebrity & Oceania) and we thoroughly enjoyed it and would go again tomorrow if we could! Read Less
3 Helpful Votes
Sail Date: January 2019
e have just returned from an Azamara Pursuit cruise to Antartica. The customer serviceon the ship is appalling. We had problems with our hot water going cold over two days. After various attempts to fix it (it would go cold again within ... Read More
e have just returned from an Azamara Pursuit cruise to Antartica. The customer serviceon the ship is appalling. We had problems with our hot water going cold over two days. After various attempts to fix it (it would go cold again within a couple of hours) and much debate we were offered another stateroom but no apology, upgrade or any comprnsation for the inconvenience.The guest relations manager (Sasha) hid behind his staff and after meeting with us once never got back to us although we left messages for him to contact us. Also the stateroom had the smallest shower and least storage of any that we have ever experienced in 21 cruises with 8 cruise lines. The ship was also compromised in many areas as altough it has been refurbished it is quite old. For the price we paid and the reputation of Azamara (boutique cruise line 4.5 stars) we expected far more but sadly found them worse than 3 star cruise lines such as Princess and Holland America. To say we were disappointed would be an umderstatment and we will never travel on Azamara again. No port information was given out apart from maps from port staff. Food quality was quite variablee, sometimes good, sometimes not. Selection was reasonable except for breakfast with only four cereals on offer. Entertainment was OK. Unfortunately the floor of the theatre didn’t slope so it was difficult to see. The enrichment lectures were great. Embarkation and disimbarkation was well organised and very smooth. Read Less
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