3 Helpful Votes
Sail Date: December 2018
We chose the cruise for the destinations and the company were advertising the cruise as an upmarket experience. We boarded at Lima, no issues. The main problems were, the food served in the buffet, this was nearly always luke warm ... Read More
We chose the cruise for the destinations and the company were advertising the cruise as an upmarket experience. We boarded at Lima, no issues. The main problems were, the food served in the buffet, this was nearly always luke warm ie,fried eggs not fully cooked and kept at luke warm temperature. Chicken kept at luke warm temperature, not hot. There were so many issues and we saw lots of food being sent back. Many times we spoke to staff who told us they would pass our concerns on. There had been gastroenteritis on board and everyone was advised to wash hands and use sanitiser around the ship! There were guests who have travelled with Azamara several time before and the told us not to judge Azamara by the Persuit, they stated the Pursuit was not up to standard. The entertainment was very poor, the cruise entertainment director was more interested in selling his CD’s and the assistant entertainment cruise directors discription of tours on the TV was appalling. If you like Jazz the type where all the notes are’in the wrong order’ this is the boat for you. One evening the pianist microphone was off, no one told him, that’s how bad he was. Communication on board was not informative, unless you booked a very expensive trip with the ship there was little information on Ports. Speakers gave wrong information, which the captain had to apologise for. The list goes on and on. This was not the amazing cruise it was advertised as. Read Less
2 Helpful Votes
Sail Date: December 2018
Thought this would be a journey of a lifetime Positives Cabin Good cabin staff Harold & Joycelen excellent room sevice good Guest entertainers Good Guest Lecturer Dr. Ron Orenstein excellent The Patio service ... Read More
Thought this would be a journey of a lifetime Positives Cabin Good cabin staff Harold & Joycelen excellent room sevice good Guest entertainers Good Guest Lecturer Dr. Ron Orenstein excellent The Patio service excellent Waiter in cabaret lounge Armadeo excellent Negatives Check in not very good. Azamara badly damaged suitcase in transit Food and service in discoveries not very good most of menu same for 21 days you areassigned a different table each night. Problem with ships evaporators shortage of waterfor engines, reduced speed miss a port. Norovirus on ship a few days. Pianist left shipweek to replace. Karioke machine packed up. Top & swirl machine not working 10 days Destinations lecturer very poor in fact removed from ship next lectures not much better. Misinformation given several times by cruise director. White night outside cancelledbecause to cold. Cancelled Falklands said because of high seas & winds. White nightevent outside cancelled because to cold. Azamazing evening in Montevideo auditoriumunsuitable floor flat sitting on wooden folding chairs made it extremely difficult to seeentertainers the crew had the best view standing in the aisles and on raised area at back Azamara said they do not now give out customer feedback forms they will E.mail you Still waiting Read Less
7 Helpful Votes
Sail Date: November 2018
We chose Azamara, primarily because we wanted to go to Peru in the month of November. We had primarily cruised with Oceania before, and since this ship is from the same previous Renaissance line, we had familiarity with the ship. Sadly, ... Read More
We chose Azamara, primarily because we wanted to go to Peru in the month of November. We had primarily cruised with Oceania before, and since this ship is from the same previous Renaissance line, we had familiarity with the ship. Sadly, that’s where the similarity ended. Before I begin with the reasons we won’t consider Azamara again, let me note that our room attendant Dyna was fabulous, Anika, fitness coordinator is loved, and all personnel in the spa were top notch. Our cruise director, Amanda ... wow, what a voice! White Night was a smashing success. Everyone, with whom I talked, was dazzled by this event; the outstanding food, the music and dancing, the ambiance. Now then, here are the REASONS WE WON’T RETURN to Azamara: 1. Food poisoning (contracted on board, not off ship) 2. Bland, overall disappointing food including swordfish about 1/4 inch thick ... too tough to chew, with a disagreeable sauce used for color; completely tasteless Thanksgiving meal; and desserts which were largely inedible on the buffet. (Sidebar, on Oceania Cruises, I never met a dessert I didn’t like. On Azamara, I rarely found a dessert worth taking more than one bite). We skipped several meals, after a few days on the ship, thinking why bother? 3. Lack of quality wine choices. I rarely drink alcohol, but my fiancé enjoys a good glass of wine. With our “premium” liquor package, he had the choice of only four wines at each meal, which he dubbed “$10 per bottle wines.” Once we realized this, on the very first day of the cruise, he asked to upgrade to “ultimate” package, agreeing to pay the difference. The answer was “no”. Too late. BTW, if there are any sommeliers on ship, they must by in the specialty restaurants, only. Big disappointment from Oceania, where Mark could have a conversation with sommelier, even at the buffet! 4. No clocks in rooms. Requested one at desk, answer was “no.” 5. There is no game/cards room. Where the game room was, on the other Renaissance ships, Azamara Pursuit has turned that room into a suite. Cards/games are among the other activities at 10th floor “Living Room.” This might be okay, but there weren’t enough tables, bridge lessons-lady loud voice interferes with those of us trying to play other board games, and in the evenings, when the live entertainment was in this room, we couldn’t talk, let alone think. Azamara squeezed two extra paying cabins onto their refit of this ship, to the detriment of the rest of us. 6. What was dubbed AzAmazing evening, was totally awful (this is a quote of another shipmate). The female performer was downright rude to her backup band. The round trip bus ride was over two hours. From where we were seated, seeing the stage was a struggle. 7. I’m not a fitness buff. We take the stairs, not the elevators, but when it comes to using the equipment, I don’t. However, the buzz about the ship was that everything in the fitness room was old/needed repair. 8. Frozen yogurt machines (both) were out of service nearly the entire trip. When shipmates tried to get ice cream from the buffet, after 2:30, the answer was “sorry, no, we’re closed.” 9. General lack of communication. We were on the ship several days, before we discovered they actually did have an afternoon tea. 10. Where is the string quartet, or similar entertainment? Read Less
8 Helpful Votes
Sail Date: November 2018
We chose this cruise based upon the itinerary. The price was right and being that we had never cruised on a smaller ship we thought we'd give it a go. No disappointments overall. The ship was indeed reflective of a recent overhaul. ... Read More
We chose this cruise based upon the itinerary. The price was right and being that we had never cruised on a smaller ship we thought we'd give it a go. No disappointments overall. The ship was indeed reflective of a recent overhaul. Interior appointments appeared as-new. However, the staffing appeared new as well. Several volunteered that this cruise was their first on this ship - and as such they couldn't always answer our questions. Alarmingly, this was also the case at the Guest Relations Desk! When embarking, the process went very smoothly and quickly - however, they neglected to put a sticker on our card which indicated we had the upgraded drink package. So naturally, the first issue encountered on our cruise was only a few minutes after boarding when we sat down and ordered our very first drink - and found out that we didn't have the drink package (due to no sticker). The sever let us have upgraded drink after we showed him our invoice. He said we needed to go to Guest Relations to get our sticker ASAP - then he commented that "this happens all the time" - not a good way to make a first impression. We also noticed that in the Windows Café none of the staff behind the counter are wearing gloves, despite their touching the food from time to time - not good. We also noticed that at breakfast time there is a back-up of guests waiting to get toast - it seems like this should be addressed. My wife also got a great looking cup of very fresh berries one morning, however she found a one inch long coarse black hair in it. Lastly, regarding the Windows Café, on a number of occasions we had to go get our own coffee and juice in the morning after waiting for 5 minutes (or slightly more) with no table service; even though there seemed to be enough wait staff in the area. Overall the food quality was good with a reasonable amount of variety in the Windows Café. The main dining room however was flawless - great furnishings - well arranged - and more importantly the food was excellent, as was the wait staff. Absolutely nothing but praise for the main dining room staff - they are definitely "dialed in". We found the pool area to be very comfortable, with excellent deck chairs (firm padding with an attached pillow and plenty of nice towels and blankets). The deck service was excellent. The cabin staff was flawless; A+. They were always friendly, and addressed us by our names. The room was kept spotless, with plenty of clean towels. The cabin itself was nothing extraordinary - other than it did present as new. The mattress was very comfortable - cabin lighting was good. The bathroom was tight but clean and efficiently laid out. Toilets worked perfectly. We never ran out of hot water. The TV was good, with a fairly good selection of channels. The internet speed was adequate at 430kbs - seems slow but email and apps worked fine. The Mosaic Coffee staff was always smiling - friendly and welcoming. The Fitness room was surprisingly equipped given the small size of the ship - and the on-staff trainer was very knowledgeable an professional. Maybe more classes (especially on sea days) would be a nice bonus. Shore Excursions were expensive (no surprise) but they would benefit by eliminating any shopping opportunities - since they were seen as an annoyance to everyone on the tours we were on. No one wants their limited/expensive shore time eaten away at by a forced shopping trip to an emerald store or T-Shirt bazars. On sea days we were treated to two talks by a woman from the World Wildlife Fund and also by talks by a UC professor regarding our various ports of call. They were all very well received. The Livingroom is exceptionally relaxing (they have some nice chaise lounge chairs along the front of the living room) - very cozy and comfortable furniture lending itself to striking up memorable conversations with fellow travelers, reading a good book in a sun-soaked area of the room, or tasting some free hors d'oeuvres with a nice coctail or wine. Live music is available later in the day as well. There is a game area dedicated to scrabble, cards, etc. which was constantly used by guests. In closing my comments, this last example sums up our review. Upon crossing the equator Azamara had a very fun filled ceremony involving the crew dressing up and fullfilling a ceremony involving kissing of a large fish, bowing before King Neptune and then getting smeared with multi-colored goo (while in uniform) and pushed into the swimming pool. Loads of fun. They then followed up with nicely printed individualized certificates which we found in our cabins that evening certifying exactly where we were when we crossed the equator. I noticed upon returing home that the coordinates on this official certificate were incorrect (they had us crossing near Singapore instead of off the coast of Ecuador). So my point is that Azamara has high asprirations - which they generally meet - but they need just a little more attention relative to their execution. As always, the devil is in the details. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you for the cruise review. We appreciate it!
5 Helpful Votes
Sail Date: November 2018
Found a deal on the transatlantic cruise and boarded in Barcelona. Boarding was easy and quick. Our suitcases were at the door before we were! Due to approaching we weather we skipped Gibraltar and Madeira and went to Santa Cruz de ... Read More
Found a deal on the transatlantic cruise and boarded in Barcelona. Boarding was easy and quick. Our suitcases were at the door before we were! Due to approaching we weather we skipped Gibraltar and Madeira and went to Santa Cruz de Tenerife instead - a worthwhile visit. We got credit for the skipped port charges. Kudos to Captain Antonio for outrunning the storm, we had a a couple of days of rolling seas but overall it was as smooth crossing. The food was fabulous (as usual) and the speciality restaurants did not disappoint. The wines offered were all very good except for the whites which were to heavy on Sauvignon Blanc and Chardonnay. But when asked, there was always an alternative. Despite this being a transatlantic cruise the entertainment was the best we had ever had on Azamara. The shore excursion in Tenerife was wonderful as was the behind the scenes tour on the ship. The White Night was also fabulous. The service overall was slightly below par, probably due to new staff not quite embracing the Azamara spirit. There were a few familiar faces to welcome us back. Trivia is a big thing and one of the hosts was not up to par as he could not pronounce words properly. That led to some angry outbursts. The senior staff is all great, visible and accessible. Looking forward to going back next March. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you rolfcruise for the lovely cruise review. We look forward to welcoming you back aboard in March 2019!
13 Helpful Votes
Sail Date: October 2018
I am not sure we would sail with Azamara again. Let me explain a bit about our experience. Embarkation: As someone in a wheelchair, we chose Azamara because they claimed they were accessible. When we arrived? No ramp, stairs. We were ... Read More
I am not sure we would sail with Azamara again. Let me explain a bit about our experience. Embarkation: As someone in a wheelchair, we chose Azamara because they claimed they were accessible. When we arrived? No ramp, stairs. We were shown to the embarkation point, which was a stairway up to the ship. When I asked where the ramp was, I was told that it was being used to load the luggage. So, 4 small employees -- probably Filipino, since they made up a huge proportion of the staff -- carried me in my wheelchair up the stairs. This is okay in places like India, where I have no expectations around accessibility, but very surprising on an American-owned ship, docked in Europe. Especially since they have a whole section on their website about accesssibility. Cleanliness: Lipstick on the champagne flutes in our suite. Lipstick on the glasses in the lounge they call the Living Room. When our first glass of wine arrived it was covered in lipstick and fingerprints. I went to the bar to get another glass and the surly bartender proceeded to pour my wine from the dirty glass into a cleaner glass. We left. Suite: Was a nice size and the accessible bathroom was pretty good -- could have used more shelves, and the toilet was surprisingly low for a wheelchair-accessible room. Bed was comfy and the balcony was a good size. Service: very mixed. Staff in the living room were not very competent. They never got the orders right and had to be sent back to get the proper beverages. Staff in the main dining room were good. Staff in the 2 specialty restaurants were very good. So a bit surprised at how the service levels varied. Butler for our suite was outstanding. but the stewards were very junior. The overall look of the ship was nice. The ship is too small for rough weather. There were hurricane-force winds which meant our first two ports were cancelled -- we spent two nights in Civitavecchia. Cannot imagine doing a transatlantic crossing on such a small ship. We ended up going to Nice instead of Monte Carlo, which was actually better for us, since Nice is flat. Palma de Mallorca was fantastic, and we loved going back to Valencia. Our two nights in Livorno meant that we could do a nice visit to Lucca, and spend one beautiful sunny day exploring Livorno. The "Azamazing evening" was quite simply, dreadful entertainment. Food and wines: We are foodies and we enjoy good wine. The food in all the restaurants was okay, but we did not like the fact that the menus in the two specialty restaurants never changed -- so it got boring quickly. The wines included in the fare were the cheapest wines they could get. We do not drink a lot of cocktails or mixed drinks, but the drinks menu skewed heavily to liquor and not wine. The wines on the "for purchase" menu were extremely over-priced, and were mostly American. Inexplicable considering we were in Europe. Corkage fees are only $10, so once we got into some ports, we headed straight to a liquor store to buy good wine to take on board. I think the owners have really cheaped out on entertainment. They had an appalling 3-person trio in one of the lounges. They had a decent pianist in another place, and there was a good jazz quartet at the Saturday brunch. They had one person for the "enrichment" lectures who seemed really out of her depth. And they don't appear to invest in staff training. We would rank this number 3 of the cruises we have done. Cunard 1, Oceania 2, and Azamara a distant 3. I realize the staff are fairly new and not all of them are fully trained, but this is a cruise line who seem to want to compete with Oceania, and they do not. The staff in the Living Room seem to hate their jobs and there was a surprising amount of surly Russian staff who seemed to hate the guests and each other. Inexplicable, since it's a nice looking room. When I filled out their online questionnaire, I told them that I could not figure out who their target market was, but it was clearly not us. Did we hear back from them? Crickets... Read Less
4 Helpful Votes
Sail Date: October 2018
The ship underwent a refurb in 2018 and the results were nice. Very bad weather hit Rome & we spent first 2 days in port near Rome. Ship's captain & crew did great job of insuring our safety and making the best of a bad ... Read More
The ship underwent a refurb in 2018 and the results were nice. Very bad weather hit Rome & we spent first 2 days in port near Rome. Ship's captain & crew did great job of insuring our safety and making the best of a bad situation. Winds of 77 kts in port broke the mooring line & Pursuit broke free from dock. Crew performed like pros to keep us safe. Rough seas throughout much of our cruise. Eating in main dining room (Discovery) was very good. We tried "Prime" which was not worth the 30 euro/person surcharge. Paying to eat same food basically as main dining room. We were invited to the captain's dinner which was excellent.Lot of menu options in the dining areas, great buffet also. Entertainment was about average. Many of the cultural & historical talks were very interesting. The inevitable jewelry store & art gallery were low key, not as much pressure as the giant ships.A bunch of activities to choose from--games, movies, darts, etc. No casino which was a nice change. We did not book any tours but arranged our own. Azamara tours are expensive and we had a great experiences using own arrangements. Weather killed scheduled stops in Corsica & Sardinia. We got stops in Nice, Valencia, Monaco, & Barcelona (morning departure port). Transfers from hotel in Rome to ship &n dock to airport in Barcelona went smoothly. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you for the cruise review, rdthorne45. I'm glad you enjoyed your cruise with us. We hope you'll come back again soon.
9 Helpful Votes
Sail Date: October 2018
On the first day of the cruise (October 28), my mother was giving my son a shower and he had found a piece of broken glass on the shower floor, picked it up and gave it to her. My son is 15 months old - if he stepped on the glass or ate ... Read More
On the first day of the cruise (October 28), my mother was giving my son a shower and he had found a piece of broken glass on the shower floor, picked it up and gave it to her. My son is 15 months old - if he stepped on the glass or ate it, my son could have been seriously injured. They moved my mother and son to a different room where the shower did not work and they had life boats in front of the window. On the second day of the cruise (October 29), we were returning from Rome and we were unable to get on the boat because the ropes had snapped due to the weather. I have never heard of something so unsafe happening before. What if someone was boarding when the ropes snapped? How did the cruise not comprehend how much weight the ropes could hold against the current? Anyways, we waited in the terminal for 45 minutes and we were waiting 10 minutes outside until one of the crew members noticed we had a baby and shuttled us to the front of the line. My son had gotten a cold as a result of waiting outside due to the cold and wind. The same evening (October 29), we had all went to dinner and I had requested for a waiter to bring my son a simple order of pasta and meat sauce. When it arrived the food was lukewarm. I did not think anything of it because my son was crying so I gave him some of the pasta. I also had some and so did my husband. That night and for the next two days we were sick. The only person who was not sick was my mother and she did not have any of the pasta. The next day (October 30th) my husband and I were in bed the entire day while my mother looked after my son due to our food poisoning. Around 3:30 I decided to go to the patio to try and have something light. It was quite cold so I went to get a blanket. The staff were taking blankets from the dirty container refolding it and giving it to other patrons to use on deck and also handed me one. I explained my situation to the ship manager, requesting my son and mother be moved to a room closer to my husband and myself so it would be easier for me to go back and forth between rooms because I am sick. He could not accommodate me on that request. Complete lack of empathy. Instead he asked if I had travel insurance for this trip if I did want to leave. Complete lack of responsibility and respect because the issues affecting my trip are directly due to this ship's disorganization and sanitary standards. I was given the understanding and impression that he really doesn't care. One guest overheard my conversation with the manager and later came up to me and said it was very disrespectful with how the manager dealt with the situation. The next day we went to the spa- my mother has diabetes. After she finished her massage she asked the therapist if she could have 5 mins to lie down because she felt dizzy. I am an RN from Canada, immediately I would think hypoglycaemia and get a juice or sugary beverage for the patient. Instead the 'therapist' said 'no please hurry up and get up, I have other patients.' And left. That day the boat was rocking severely and she had to hold the walls to support herself. I am normally easy going person but this is so extreme there is no choice left but to complain. We take a cruise once a year and I understand things happen and based on the expectations I was given by the Azamara, this ship does not deserve the title of luxury cruise line. Nor do I see how it stands out in any way from the food to my experiences on board. This is also a cruise suited for a more senior crowd - no casino, nightclub, or late night entertainment - ship is completely dead around midnight. Spend that little extra and take Regent Seven Cruises, much better experience and ship. Read Less
4 Helpful Votes
Sail Date: October 2018
Having completed many cruise on Azamara Quest I was eager to experience the newest addition to the brand. Embarkation was very efficient although we had to first get luggage tags for our bags as Azamara do not send any in advance. It ... Read More
Having completed many cruise on Azamara Quest I was eager to experience the newest addition to the brand. Embarkation was very efficient although we had to first get luggage tags for our bags as Azamara do not send any in advance. It was interesting to note that you do not have to complete a health declaration anymore. Ship: Overall there was a new feeling to the ship with some differences to it's sister ships. There is now a lovely and well used seating area where the casino used to be which is also home to the future cruises and shore excursions desks. Spirits bar is central in this area as is a piano which provides light entertainment in the evening. Another major change is the removal of the bar on the sunset veranda which allows for extra seating in that area. This is a wonderful improvement which works well. Cabin: We were in a club continent suite on deck 8. This was a nice light and airy space with a good bathroom which had a large shower.Throughout the cruise it was well maintained by the cabin stewards. There were extra power sockets including a UK style at the desk and a USB socket at each bedside lamp.Although under the Patio noise was not bad except during preparation for the white night although I understand this is a issue for most of the cabins on deck 8. Food/beverage: Food is generally a high standard and well prepared. The MDR has an expanded menu over that that we experienced recently on Quest and is very good. Windows buffet is good (we only used it for breakfast and lunch) although the lunch menus could be repetitive. Prime C was very good both for service and menu choice whereas Aqualina's menu was not very good and in fact the only main course I had was the dover sole.Another issue in Aqualina was the extra tables which had been added which took away from the previous dining experience. The dover sole which is deboned tableside is now done further from your table if you are sat at a window table and might as well be carried out in the kitchen. Included wines are a weak point, they are poor quality and a very limited in variety. During this cruise and the one after I reckon only 5 or 6 different reds and whites were used which led to many repeated offerings of the same wines. We upgraded our drinks package where you expand the range of wine on offer by 5 each of red and white (and are better quality). In general the ship felt crowded on sea days when the weather was not good and seating in the public areas was hard to find. However dealing with the crew and officers was as ever very positive and friendly which was good considering that many were new to Azamara. Entertainment was very average except for the Azamazing evening in Malta which was excellent. We were taken by bus to the venue where we were treated to local wine and bites while watching some folklore dancing and singing. Overall I really enjoyed this cruise and although there are some negative points they are well outnumbered by the positives and the general feel of the ship and crew. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you belfastman for the lovely cruise review. We appreciate that you took the time to do this. And thank you for your loyalty to Azamara Club Cruises!
3 Helpful Votes
Sail Date: October 2018
We did our first cruise with Azamara Club Cruises with Azamara Journey from Sydney to Signapore (18 days) in March this year (2018) and was very satisfied with ship, itinieries, food, service and ambiance on board. When we found a good ... Read More
We did our first cruise with Azamara Club Cruises with Azamara Journey from Sydney to Signapore (18 days) in March this year (2018) and was very satisfied with ship, itinieries, food, service and ambiance on board. When we found a good deal on the newly refurbished Azamara Pursuit we booked this cruise from Athen to Rome. We were exicited and a bit anxious in advance as some reviews have been on the negative side in addition to the fact that we also had booked a 16 days cruise in february 2019 from Santiago Chile to Buenos Aires. We are happy to report that we were pleasantly supprised and very satisfied with our cruise and can sum up as follows: * ship is old but well refurbished and in better condition than Journey * embarkation and disembarkation was smoot despite a delay on disembarkment. This delay was however due to bad weather * cabin was fine and to expectations * food and service in discovery was already up to speed and prime C was better than Journey. * Windows cafe can be better on pastas and pizzas which is something both Azamara Journey and Azamara Pursuit are not as good at making Italien food. I think they have to hire some good Italien chef who can take all cooks on a special Italien cooking course. * entertainment was on average in the cabaret except from the cruisedirector Amanda Poulsson and one other english perfomer at the end of the ship. Pianist and group playing in bar areas was good and far better than on Journey *Interesting cruise with many fine places to visit * compared to Journey I must admit that captain Johannes from Norway together with cruisedirector Eric was special and was extremely good at informing and walking the floor among the guests. Antonio and Amanda should benefit from getting tips from Journey. To sum up it seems that Pursuit has managed in a short time to get the crew up to a very good standard and we are looking forward to joining Pursuit on the Santiago-Buenos Aires cruise in February. Read Less
Azamara Pursuit Ratings
Category Editor Member
Cabins N/A 3.7
Dining N/A 3.4
Entertainment N/A 3.0
Fitness Recreation N/A 3.7
Family N/A 3.7

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