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American Queen Steamboat Company American Duchess Cruise Reviews

4.5 / 5.0
Editor Rating
43 reviews
With our server Ann in the main dining room.
Looking down on Dining Room
Owners Suite cabin 302
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Cruiser Rating
3.7
Average
43 reviews
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Featured Review
Great ship and Crew But . . .
"We accompanied another couple who had chosen this cruise from Memphis to New Orleans. The weekend before our cruise, New Orleans was hit by Hurricane Ida. We called the Monday before our embarkation to find out if..."Read More
dswgr6 avatar

dswgr6

2-5 Cruises

Age 60s

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1-10 of 43 American Queen Steamboat Company American Duchess Cruise Reviews


Great ship and Crew But . . .

Review for American Duchess to U.S.A.

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dswgr6
2-5 Cruises • Age 60s

We accompanied another couple who had chosen this cruise from Memphis to New Orleans. The weekend before our cruise, New Orleans was hit by Hurricane Ida. We called the Monday before our embarkation to find out if the cruise was still on, and if our 2 night extension in New Orleans was still going to happen. We didn't get any answers until late in the afternoon the day before we were due to ...
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Sail Date: September 2021


American Queen Steamboat Company has poor customer service from main office. Review of Mississippi River

Review for American Duchess to U.S.A.

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MLouiseM
6-10 Cruises • Age 70s

The American Queen Steamboat Company needs to improve customer service from the company office. The experience on the American Duchess was very good and the crew went out of their way to accommodate. However, the corporate office did not care about their customers concerns about taking the cruise under these conditions and promises made by company representative were not followed up on. We had to ...
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Sail Date: September 2021


AQSC Duchess "Mighty Mississippi" - Red Wing, MN to New Orleans, LA

Review for American Duchess to North America River

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TinCan782
6-10 Cruises • Age 110s

Wonderful 14-day cruise down the Mississippi River for my wife and I. This was a retirement celebration re-scheduled from the same cruise last year which was cancelled due to Covid. The pre-cruise hotel in Bloomington, MN was nice and we were able to start getting acquainted with other cruisers. The pre-cruise check-in was smooth and easy. No Covid testing required, just show your ...
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Sail Date: August 2021

Traveled with disabled person


If you are under 70 and/or an active person, this cruise is not for you

Review for American Duchess to U.S.A.

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denschrim
6-10 Cruises • Age 50s

My husband and I took the American Duchess from St. Louis to Minneapolis on the Mississippi River. We knew it would be quieter than other cruises we have taken, but we were not really prepared for how little there was to do (both onboard and at the ports of call). The boat had virtually no entertainment, other than cheesy 45-minute shows given each day by an entertainment staff of 3 people ...
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Response from JaneF, Guest Relations Manager

Hello denschrim, Thank you for taking the time to share your experience. Life is slower on the river! It's what many of our repeat guests enjoy. Our authentic, American paddlewheelers offer...

Sail Date: July 2021


First Time AQSC and we'd do more cruises with Them!

Review for American Duchess to U.S.A.

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galandguy
First Time Cruiser • Age 70s

Highly recommended by a very close friend. Professionalism the whole time with all of the staff: Pursers, restaurant staff, housekeeping staff, deck and bar/lounge staff - we can't say enough about how much fun, professional and knew their stuff! The entertainment was very good each night, the band exceptional and especially for Memorial day they had a service and a retired Army Chaplin ...
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Response from JaneF, Guest Relations Manager

Dear galandguy, You've got to do the swamp tour! You won't regret it. We're happy to hear you enjoyed your voyage and we look forward to welcoming you back! Until next time....

Sail Date: May 2021


American Queen Steamboat Company - Duchess

Review for American Duchess to U.S.A.

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Chrome Diva
2-5 Cruises • Age 60s

We are just getting home from our 2 7days back 2 back. Starting in Louisville ending in Memphis. (Sorry my embarkation port is not listed) We are both overwhelmed by the service, food & beverages, entertainment, excursions, and accommodations The day/night before your cruise starts you will stay in a local 5 star Hotel. There will be complimentary COVID testing. Everyone has to be ...
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Response from JaneF, Guest Relations Manager

Thank you Chrome Diva for such a lovely review. We are sincerely happy to hear that you enjoyed your voyage with us! ...

Sail Date: May 2021


Wonderful trip on the American Duchess

Review for American Duchess to U.S.A.

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Hdlandshark
10+ Cruises • Age 70s

This was the first of two cruises on the American Duchess starting in Louisville with the turn around in St Louis then traveling on to Memphis. What a wonderful experience! The trip starts with an overnight stay in an included excellent hotel and then included transportation to the boat. So nice to start with a good night’s rest. The best service, best crew, great entertainment. I just can’t ...
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Response from JaneF, Guest Relations Manager

Hello Hdlandshark! A two-week voyage - how fun! We're so glad to hear that you enjoyed your time with us. We look forward to welcoming you back to the rivers!...

Sail Date: May 2021


Charms of the South Cruise

Review for American Duchess to U.S.A.

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Parsley1
10+ Cruises • Age 70s

We decided to book a United States river cruise because it fell within the guidelines of the CDC. We have done 50+ ocean cruises but this was our small boat cruise. There was much hesitancy before boarding on whether we would enjoy it or not. We definitely were pleasantly surprised by all aspects of the cruise. From the ease of boarding and embarkation we were amazed at the efficiently and ...
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Response from JaneF, Guest Relations Manager

Hi Parsley1! Thank you so much for the great review. It is really helpful to hear that your experience with boarding and embarkation went smoothly. We've worked hard to keep things as...

Sail Date: March 2021


Glad to be back on a boat!

Review for American Duchess to U.S.A.

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Jonjay
10+ Cruises • Age 60s

We were very excited to be back on a boat, but also nervous with all the restrictions. The staff and crew on the American Duchess made it so easy to understand and were very accommodating. The ship is beautiful and you can tell that it is very clean. As with all trips, cruise or others, there is always a hiccup or two. Every one was taken care of with total satisfaction. We are very avid ...
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Response from JaneF, Guest Relations Manager

Jonjay, it's so nice to hear the personal recognition for Tom and Cynthia! They are incredible leaders and we are lucky to have them on the team. It is quite a compliment to hear that you're...

Sail Date: March 2021

Traveled with disabled person


American Duchess Mar. 9th,2020

Review for American Duchess to U.S.A.

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sleigh11
2-5 Cruises • Age 40s

We recently cruised on the American Duchess during the March 9th sailing. The schedule had multiple changes from the ports we were originally scheduled to visit. Though we were disappointed about the changes, the staff were very professional and the shore excursions person on board worked very hard to make sure our land experience was still top notch. Tours were well organized, and we really ...
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Response from JaneF, Guest Relations Manager

Dear sleigh11, We're glad to hear that the deviations didn't ruin your trip. We have learned to go with the flow! Rivers are living things and sometimes we have to let them direct us. We...

Sail Date: March 2020


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