Sail Date: March 2019
Beautiful Ship with and wonderful and friendly crew. State of the art precision electronic theater with great entertainment. A stately beauty everywhere you look with fresh flower arrangements and beautiful artwork. Nightly music with a ... Read More
Beautiful Ship with and wonderful and friendly crew. State of the art precision electronic theater with great entertainment. A stately beauty everywhere you look with fresh flower arrangements and beautiful artwork. Nightly music with a variety of Beethoven to The Rolling Stones. The cabins are of great design with so much storage and terrific lighting. The subdued tones of the cabins are restful and tasteful. The service is top notch. The serenity pool and quiet area is so restful and enjoyable. The dining room was a delight with excellent service and white table cloths at each meal. Fresh flowers adorned the tables and the wait staff was impressive. The buffet has excellent food stations and the breads were baked fresh each day. There was a carving station, a sandwich station, plus sushi and of course hamburgers by the pool. The best part of each meal was the iced cream with a flavor of the day along with the vanilla, chocolate and strawberry. The dessert bar had elegant fresh fruit tarts each day. My favorite menu was the most extensive breakfast selections that I have ever seen on any ship and I have been on over 40 cruises. Do not hesitate to experience a cruise on the beautiful Holland ship. Read Less
2 Helpful Votes
Sail Date: March 2019
We were looking for a holiday away from strollers and screaming kids... and Holland America seemed to fit the bill. Catering to an older crowd is their forte. But this was significantly older than I was prepared for!! One of the things we ... Read More
We were looking for a holiday away from strollers and screaming kids... and Holland America seemed to fit the bill. Catering to an older crowd is their forte. But this was significantly older than I was prepared for!! One of the things we have long associated with cruising was incredible entertainment. This ship had little of that. And what they had did not coordinate well with the dinner seating times in the main dining room. With the late (read 8pm) dinner seating, our only option was to go to the “show” at 7... which meant you needed to arrive by 6:30 to get a seat... which meant you needed to be back in your room by 5:00 in order to shower and dress... Not exactly the relaxing dinner I was hoping for. We thought that choosing a regular dinner time and an assigned table would give us an opportunity to meet fellow passengers and enjoy some lively conversation but that was not our experience. Dinner companions with respiratory illness should eat in their cabin!!! Dinner service was decent but there were significant delays between courses. The food was flavourful and the menu varied. Overall the food was what I expected. And way better than any all inclusive resort I have ever been to. Our cabin steward was friendly and eager to please but not the best at cleaning... oh well. The ship is new. And looks it. But I was expecting more luxurious appointments throughout. New will only last so long and then there will be little to recommend. The three main “lounges” where there was live entertainment every night are all adjacent. This has both pros and cons... if you don’t like one, it is a short walk to the next but the music from one “bleeds” into the next. Sitting in the back of one room often meant you could hear what they were playing next door through the walls. Overall, we had a pleasurable holiday. No one wants to complain too loudly about their cruise. Did HAL blow my socks off? No. Will I sail with them again? Maybe... when I’m 80. And I too may bring my walker. Read Less
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3 Helpful Votes
Sail Date: March 2019
We have sailed on 9 HAL cruises over the last 5 years for a total of 103 days. This new ship was very disappointing for us. *The ship seems crowded all the time and there are lines for everything, food, ice cream, hamburger bar, ... Read More
We have sailed on 9 HAL cruises over the last 5 years for a total of 103 days. This new ship was very disappointing for us. *The ship seems crowded all the time and there are lines for everything, food, ice cream, hamburger bar, pizza bar and dining room. We waited a very long time for burgers at Dive In and for a reuben sandwich at the pizza bar. *The promenade deck was so disappointing. It is extremely narrow and sometimes its single file areas. There is no view of the sea as you walk because the lifeboats are hanging right next to the railing. We have never experienced this before. *Most of the servers and table assistance crew were not very helpful or friendly. There were a few exceptions of people that were happy everyday and greeted us. Mary and Herlina were exceptional. *Extremely hard to find a lounge chair at the pool or back of ship if you were not out there early reserving a seat which isn't allowed but happens. *It was very hard to find a quiet place to read or relax. The TV in stateroom was excellent as far as size and quality but hard to figure out how to find things to watch. There was not much navigational information as there has been in the past. It's nice to know how far to the next port and have better information provided. We won't sail on this ship again!! Read Less
1 Helpful Vote
Sail Date: March 2019
7 day Eastern Caribbean in a Signature Suite -Lido has both carpet and tile floor and very heavy chairs. Lots of scraping from tile area must be heard on deck 8. You can order drinks in Lido by pushing a button on your table!! ... Read More
7 day Eastern Caribbean in a Signature Suite -Lido has both carpet and tile floor and very heavy chairs. Lots of scraping from tile area must be heard on deck 8. You can order drinks in Lido by pushing a button on your table!! Portions of balconies on deck 8 are visible from window tables in some sections of Lido Muster drill at 3:45 on first day forced 2900 pax to interior stations on deck 2 and 3. The 12 elevators were packed at the conclusion for well over an hour Happy hour was only on deck 2, Crow's Nest was quiet as a morgue First 3 days martinis had large olives stuffed with blue cheese Crow's Nest coffee Bar opened at 8 am not 7 Signature suite closets are lit when the their door is openned Room fridge is covered by solid door causing quite a bit of heat between fridge and door Delivered room breakfast have new costs for...Steak&Eggs,$9.50, Kick Start, $4.95 and Smoked Salmon Benedict, $7.50 Room shower has wand, rain forest head and side jets. No night light in bath room. Qtips and cotton balls in jar between sinkRound ship's clock on wall by bed that was adjusted by room steward We ate 33,921 eggs while travelling 2013 miles Please if you bring a book leave a book Enjoy Bob Read Less
1 Helpful Vote
Sail Date: March 2019
The ship is very elegant, with beautiful artwork throughout. The crew was very friendly, seemed happy, and we’re always willing to help. The cabins were relatively roomy with lots of drawers for storage. The food was excellent in the ... Read More
The ship is very elegant, with beautiful artwork throughout. The crew was very friendly, seemed happy, and we’re always willing to help. The cabins were relatively roomy with lots of drawers for storage. The food was excellent in the dining room. The shops were understated and there was not merchandise present in the aisles. The entertainment was not as good or as varied in the mai theater as on other ships. However, there were many styles and locations for music on the ship. There were five hot tubs on the ship for which were the smallest I’ve ever encountered. Those four would not hold for adults comfortably. The ports were excellent. Grand Turk was almost like a private island. The private island was excellent. Surprisingly, we were the only ship in port at Saint Thomas which made for a surprisingly uncrowded visit. San Juan seem cleaner than the last time I visited. I would definitely sale on the Nieuw Statendam again. Read Less
1 Helpful Vote
Sail Date: March 2019
We chose the NS because it was the inaugural year of it's launch and we always sailed on the smaller ships. A larger ship would be a new experience for us. The ship was beautiful however the promenade deck is a disappointment to us. ... Read More
We chose the NS because it was the inaugural year of it's launch and we always sailed on the smaller ships. A larger ship would be a new experience for us. The ship was beautiful however the promenade deck is a disappointment to us. We are walkers and like to do so early in the morning. We found the promenade on the NS to have mostly obstructed views, sections of the deck to be very narrow and usually lots of crew members washing the deck. Also there are no lounge chairs on the promenade. Our cabin was an aft verandah on the 7th deck (Schubert). It seemed smaller than our last year cruise on the NA,...but maybe that is just our imagination. There was a shower in our cabin and it was nicely decorated however the sink area was very small. We are smaller people in comparison to many onboard. I don't know how a larger person could be comfortable. We split our dinner options mostly between the Lido buffet and the Main dining room. We also tried the Dive-In and Dutch cafes. We ate all our breakfasts and lunches in the Lido. The food was very good in both areas and the Dutch Cafe had great coffees and wonderful deserts. The pea soup is wonderful although the did add a slice of what seemed to be raw bacon on a cracker as a side.The Dive-In got our orders screwed up adding options to tour burgers that they thought we would enjoy. Entertainment was the typical HA experience. No Broadway show types, 2 comics (Fred Klett was a riot), a string quartet with piano and a dance company. There is also BB Kings, Billboard and Rolling Stone areas that have decent performers. Service provided was outstanding. The crew members hustle, are always polite and smiling, and really do a great job of keeping passengers happy. The shore excursions do seem a bit pricey for what you get but they make the cruise experience seem like you are learning about different areas of the world. Of course Half-Moon Cay is our favorite stop and could spend the entire cruise right there. Embarking was sort of a painful wait. They send you an email to tell you what time you embark but I doubt many really follow that recommendation. They give you a group number when you enter the building but we saw people with number 16 entering with people having number 8. Dis-embarking was a mess. Our assigned time of leaving was 9:00 am but we manged to only leave at 10:30. It messed up our travel arrangements as we had someone waiting for us. We realize port authority has something to do with that but that needs to be rethought. We would probably do other cruises with HA but I think the smaller ships are a bit more intimate and to our liking. Read Less
Sail Date: February 2019
We always sail HAL. We've done excursions before, so we cruise HAL for two weeks in the winter to (a) escape the cold Toronto weather, and (b) enjoy superior dining and service. WAY superior to other lines, in our opinion. So the ... Read More
We always sail HAL. We've done excursions before, so we cruise HAL for two weeks in the winter to (a) escape the cold Toronto weather, and (b) enjoy superior dining and service. WAY superior to other lines, in our opinion. So the ship is the destination. We were excited to be on their newest ship - Nieuw Statendam. As usual, wonderful dining in MDR, Tamarind, Dive-In Burger, and Lido. Great service by MDR, Tamarind and Lido staff. Equally great service by stateroom staff. Kudos to Dewa, Adi, Arn, Gena, Dadang, Deni, and everyone in the Lido! And the Lincoln Center Stage was wonderful, as always. BUT - a number of concerns: 1) Smoking in the casino: We're not gamblers, so we avoid the casino wherever possible. But when you leave the World Stage at the upper exit after a performance, you're hit in the face by the smoke in the casino. You can even detect it on deck 2! A MAJOR step backward for HAL. 2) Freezing: Too cold in many common rooms - World Stage, BB King Blues Club, etc. 3) Sea View Pool: I could always brag to my friends that I never had a problem getting a deck chair near the adult pool on deck 9 aft. Not the case on this ship. It isn't just the extra 600 passengers - it's also the new (Nieuw?) configuration. Yes, there's now a second level of chairs, where you can bake in the sun until fried, if that's your thing. But if I wanted that, I'd sail Princess. 4) Photos: I know the world's gone digital, but part of the fun for us is to look at the photos taken by the ship's staff (including the embarkation pic) and purchase the ones we like. The N-S system is to sell you the digitized copy ($20), or offer to print it for you for another $10. A cost increase of 50% over the previous system. Not classy. On nine previous HAL cruises, I have always graded them with five stars each time. Sorry HAL, this is a four - still a high rating, but certain things need attending to. For instance: (1) in the face of considerable input from passengers, you banned smoking on the balconies. Here's your chance to do so in the Nieuw Statendam casino. (2) Please turn down the temperatures in the common rooms! (3) The chairs reserved by the boorish "chair hogs" at the Sea View area have to be better policed. Please get those towels out of there after 30 minutes - just like the sign says. (4) Please reconsider the photo system! Read Less
4 Helpful Votes
Sail Date: February 2019
We have sailed with Holland America previously and were not disappointed so we decided to give their newest ship, Nieuw Stantendam, a try. The ship is beautiful, larger than the other ships we have been on in the Holland America Fleet but ... Read More
We have sailed with Holland America previously and were not disappointed so we decided to give their newest ship, Nieuw Stantendam, a try. The ship is beautiful, larger than the other ships we have been on in the Holland America Fleet but still very similar in design and overall feel and concept. We had a Vista suite and it was well appointed and roomy considered it wasn’t the largest suite available. While the bath was small, the shower was nice and there was a roomy sitting area to use since the restroom vanity would not hold many essentials. We had a queen bed which was relatively comfy. Nice balcony. Service was terrific. The only drawback of the room was that the climate was controlled and I found it warm very often and would have preferred a cooler temperature. We ate in the dining room once and the dinner was very good as well as the service. I am not a sea food fan so we ended up eating at the Lido Deck which was amazing! Service was friendly and such a wide variety for picky eaters!!! We did purchase the spa package for the pool and beds which we did enjoy. We also purchased the 10/20/30 spa special where we purchased two massages and a facial. They were all amazing. The only negative thing I have to say is that during my facial the specialist was way too pushy about selling products and trying to get me to see their on-site skin rejuvenation specialist even when I repeatedly said no. I did not appreciate the pressure when I am paying for a service. Embarkation was easy and was cleared we were able to go to our state rooms. They did take the majority of our bags the night before which was nice and made disembarkation easy. The most difficult part wasn’t a Holland America issue but was attempting to get a taxi. If you do this expect a wait!!! We tried Uber but it seemed there was a bit of confusion so we just went to the taxi line. There are two pools on this ship. One is an adult only pool. On this cruise, it seemed to cater to an older age group (we are in our 40’s) so there we not many children. Entertainment on the ship, what they offered was good. I felt they did lack in this area especially at night. Overall a very nice cruise to awesome destinations!! Read Less
4 Helpful Votes
Sail Date: February 2019
My wife and I have only taken one cruise before this one and it was 15 years ago on a 5 day Carnival cruise, budget type deal, from Jacksonville. This was our 25th wedding anniversary, we wanted to be on a more upscale crowd on a new ... Read More
My wife and I have only taken one cruise before this one and it was 15 years ago on a 5 day Carnival cruise, budget type deal, from Jacksonville. This was our 25th wedding anniversary, we wanted to be on a more upscale crowd on a new ship. Let me start by saying we upgraded to a Neptune Suite 3 days prior to the cruise which I am sure enhanced our experience. Embarkation in FLL was a breeze. From the time we hit the pier, left our Uber, we were in our cabin #7113 in 20 minutes. The luggage hit the cabin before 3:00 P.M. Every person we encountered on the cruise was genuinely helpful and service oriented. We truly felt like pampered royalty the entire cruise. From a food standpoint, we only ate one meal in the MDR and we were underwhelmed there. The service was slow, the food was not very hot, and just kinda meh. If we had to eat every meal in the MDR or Lido we would have been unhappy with the food. Because we had a Neptune Suite we had access to Club Orange. I've read mixed reviews on it and I will tell you we absolutely loved it. Would I have paid $50 p.p. per day just to get it, maybe, maybe not. But we really liked it. Food was hot, almost had a private dining room experience to it. There were dishes that were not offered in the MDR, the cappuccinos (which my wife loved) were free in CO but not in the MDR. Free mimosas at breakfast if that's your thing. You do need to wear long pants (jeans are allowed) at dinner. The first evening I came to dinner the maitre'd stopped me and politely told me no shorts at dinner. I have no problem with that at all. It was always "Mr. Hogan, Mrs. Hogan", they knew exactly what we wanted and needed. The last night they had all the signature dishes from the Culinary Council and even introduced us personally to Chef Rudy from Rudi Sel De Mer which was cool. We actually cancelled our reservation at Rudi's for the final night to eat in CO. Chef Rudi was amused but not entirely. He said we missed out and we promised him we would eat there next time. My wife and I are foodies and should have gone to Rudi's at least once. We also ate at Pinnacle Grill which was by far the best meal we ate on the cruise. The amount of food that they give you there is a LOT. Skip lunch they day you eat at PG. We ate at Canaletto which was decent. Not amazing but good. Tamarind was the weakest of the specialty restaurants that we ate at. It was not by any means bad, just not great. It was quite with a nice view though. The sushi was the same as you'd get at a regular sushi (not high end) sushi place back home. Not offensive, but nothing great. We used the Greenhouse spa which I enjoyed tremendously. It was a bit crowded on the sea days but that is to be expected. The spa treatments were nice, but definitely not worth the $$. Save your $$ there. The casino was kind to the wife, not so kind to me but it was a nice distraction. The DO allow smoking except on gala night in the casino. One night it was really awful with the smell, the rest of the time it was tolerable. BB King, Rolling Stone Rock Bar, Lincoln Center, Dueling Pianos, and the rest of the entertainment was also excellent but I will agree the volume from BB King and Rolling Stone was quite loud and I enjoy concerts and am in my late 40s. There is definitely an opportunity for HAL to improve there. Did the SNUBA shore excursion in Grand Turk which was also excellent. Didn't do any other EXC tours just did stuff on our own which was pleasant. Neptune Lounge staff went above and beyond for us making our Vow Renewal Ceremony pretty spectacular. The cabin attendants were also above and beyond! Read Less
Sail Date: February 2019
Nieuw Statendam did not disappoint. Well laid out ship, with beautiful art work throughout the ship. The service was excellent and the food is the best we have enjoyed of the three cruise lines we've tried (Norwegian and Celebrity). ... Read More
Nieuw Statendam did not disappoint. Well laid out ship, with beautiful art work throughout the ship. The service was excellent and the food is the best we have enjoyed of the three cruise lines we've tried (Norwegian and Celebrity). The included dining venues will keep everyone happy, and the speciality restaurants are worth the extra. Holland definitely attracts a more mature crowd, but we are a couple in our forties and we really enjoyed the smaller crowds and the more luxurious feel of Holland. If you are more interested in bars and keeping yourself busy all day, you may want to try a different cruise line, but if you truly want to relax, Holland is a great choice. Like all ships, the excursions organized by the ship are overpriced and too slow for our liking. We went with another couple and they wanted the security of ship sponsored excursions, but they quickly realized these are inefficient and more expensive. If you are willing to do some research, you can find alternatives for less money and that ensure you spend more time enjoying yourself and less time waiting for buses and other passengers. The main stage entertainment is not as good as others, but the musical venues such as BB king blues lounge and the newly added Rock and Roll lounge are great for music lovers. Would highly recommend this cruise line and this ship. Read Less
Nieuw Statendam Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.5 0.0
Entertainment 4.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Value For Money 4.5 0.0

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