I booked Costa Serena Cruise from Malaysia (Port Klang - Penang - Phuket), travelled on 19-22 Jan 2024 and I felt this was the worst cruise experience ever. I paid USD1000 plus (premium balcony) for 2 pax. RC and Genting Cruise rooms facilities are far better. Costa rooms lack toiletries, with only soap and pulp body shower gel (syampoo/body gel all in) available, a small bathroom, no coffee ...
This was the first time our family have ever gone for a cruise.
Hwajing the organiser in working partnership with costa - bad management. With thousands of guests checking in, all stuck at the dining area with the reason with (rooms were not ready yet) it was chaos.
Rooms carpet bit smelly & dusty, toilet is bit clogged
Food was really not fantastic, we are vegetarian and the choice of ...
I expected high class service and the guest being treated as very well.
1) our anniversary date and my food allergy we annouced by booking.. The information Was not sent through to the organisation at the ship. Just a sorry from the hostess.. But nothing else was. Being organised
2) In a restaurant i asked a waiter for some extra butter for the bread... His responsed very short and rude: I ...
We were a family group of 10 people, ranging in ages 4 to 74. Costa brought cruising to a very low level indeed and left us with a bitter taste of rip-off. Please bear in mind that the older couple has been taking cruising vacations for 42 years, so are not green travellers. On a very basic level, Costa does NOT even provide a free glass of water - only at breakfast and lunch meal times - & ...
Its our first cruise! We couldnt ask for more all the staff were friendly and accommodating the ship is beautiful! So many activities and shows, salute to all performers! They were all amazing its like we are watching Got Talent! You can stay all day all night in the cruise, food were so good!Thank you for the great experience! Staff made our stay extra special! (From campri bar - Princess, ...
Our first transatlantic cruise and first time with Costa. After reading the Costa Pacifica reviews on this site I was not expecting too much from our cruise so thank you to all those who lowered our expectations because we loved virtually every minute of this cruise, particularly the food which was at times borderline Michelin. More positives include one of the largest spa facilities on any cruise ...
A Transatlantic cruise is a great way to escape the European winter and be away for Christmas. The seas are nearly always calm and after several crossings we have always enjoyed smaller passenger numbers. That means better service and less hustle and bustle.
Embarking and disembarking was never an issue and the staff are amazing
Dining was excellent and MDR Dinner was well presented with a ...
I have nothing but good stuff to say about the ship and its staff. The blue collar workers you meet in the hallways and at the restaurants? Exceptional. My cabin was kept spotless, the hallways I walked were always clean and neat. Even if someone on the staff didn't speak a word of English, they made it clear that they were happy to be there to assist you. Our group had people with mobility ...
The ship is fantastic, the cabin great. Cabin staff, bar staff and restaurant staff excellent. The food was adequate, but not exceptional, we resorted to eating in the speciality restaurants on a number of occations to relieve the bordom. At dinner we could not get menues in English but other nationalities did not have this problem. We were treated with disrespect, in the form of racism by the ...
Originally we chose this cruise mainly because of the ports it was due to stop at in Israel, Egypt and Cyprus, but this itinerary was amended when Israel declared war on the Palestinians and these ports were replaced by others in Turkey and Tunisia. This was obviously not the fault of Costa Cruises.
Overall we enjoyed the cruise, but not Costa and unfortunately we wouldn't ever travel with them ...