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Sail Date: February 2019
Full disclosure: I won this cruise, so my only choice was itinerary, and after reading many negative reviews, I was quite worried. My worries were unfounded and we had an amazing time...as Americans, the Italian flavor added to the ... Read More
Full disclosure: I won this cruise, so my only choice was itinerary, and after reading many negative reviews, I was quite worried. My worries were unfounded and we had an amazing time...as Americans, the Italian flavor added to the experience...rather than detracted, in our opinion. The last night, the dining room was rocking as waiters danced with passengers, the Italians started a conga line and everyone...Italians, Americans, Germans, French, etc....sang Italian songs. There are some things that will seem inefficient to Americans, but just chill out and enjoy a little bit of the European experience. It was particularly fun to watch the Super Bowl on the big screen by the pool with the other American passengers and stand for the national anthem...the grill was also open late that night, so we could indulge in burgers, hot dogs and fries. I will never forget the look on some of the crew's faces when Big Boi performed in that giant fur coat for the halftime show! As far as entertainment, we liked all the shows, but especially Davide, the tenor and "The Voice at Sea"...where passengers competed in a sing-off. All competitiors got encouragement from the audience and we had a little nationalistic pride when an American won. Bingo was done a little differently with push-in cards and the caller reading off the numbers in 5 or 6 languages...again, FUN! I didn't buy a drink in a bar, but my son and his fiance did and they said prices were even a bit lower than those in Vegas, where they live. We only took one tour with Costa...in Jamaica...and it was well-run with awesome guides. They only spoke English, so I'm not sure if the Europeans enjoyed it as much as we did, but most of the activities did not really require a narration. We loved the dance lessons and shout out to the Latin Dance team who would dance with passengers in one of the bars at night. The musicians at all of the venues were excellent....if you like to dance, you will LOVE this ship! Cabins were okay...maybe a little dated, but comfortable. Many complain about lack of turndown service...I think most of us are capable of doing that ourselves. My room was always made up when I returned from breakfast, gym and spa. We had second dinner seating, which started out tough for us, being American, but we adapted by eating a salad or dessert at the buffet and then going down and having a delicious dinner in the dining room. I have seen complaints re charges for pizza and burgers...you can eat those for free at lunch...no need to pay at all. As our itinerary progressed, we were actually glad for late seating, as we got back late at some of the ports and would have rushed to get to the first seating. I used the spa and gym daily...part of the reason I only gained 1 lb, despite indulging in dessert 2x/day. Both are excellent and the spa package was a great value...especially during sea days. Be sure to register your credit card at one of the kiosks when you get on the ship (this was one of my only complaints...why can't you register it upon check-in at thea port?) or you will need to settle your bill in person at the Hospitality Desk, which had a very long line as our trip concluded. My only other complaint has nothing to do with the ship or cruise, but just that the Costa customer service department in the US had an incredibly long wait time on the phone before I was even connected with an agent...and that they would not return phone calls or emails. All in all, a fantastic cruise...one of the best I've been on...and it had little to do with the ship, but mostly because of the atmosphere. I lived in Germany for 3 years when I was much younger and loved it...I always found that if you travel to other countries and want things the same way as they are at home...maybe you should just stay home. Read Less
1 Helpful Vote
Sail Date: January 2019
No matter what nationality you are, when you travel with Costa Cruise you will become Italian and live in an atmosphere full of love and human warmth. Italians are different from everyone, they are unique in the way they live their ... Read More
No matter what nationality you are, when you travel with Costa Cruise you will become Italian and live in an atmosphere full of love and human warmth. Italians are different from everyone, they are unique in the way they live their lives with others. The secret is in human contact, in the way they make you feel comfortable and important at same time , they know that everyone has a weakness for good food, pizza, pasta. wine, sweets and the beautiful Italian and Neapolitan melodic songs, I have had experiences with other Cruise Companies as: Carnival, Princess and Royal Caribbean but with Costa I reserve indelible memories, I do not exaggerate but the cleanliness that I have always found on Costa Cruise ships I have not found them from any others Cruises Ship For this and more if you decide to take a cruise I recommend Costa Cruise My next cruise will be with Costa Cruise again Read Less
1 Helpful Vote
Sail Date: January 2019
Cruising for me is a wonderful experience no matter what. I have traveled by cruise ship 30+ Times. This shop was by far the worst in terms of food quality and options. I would gladly pay more for better quality food. The drink ... Read More
Cruising for me is a wonderful experience no matter what. I have traveled by cruise ship 30+ Times. This shop was by far the worst in terms of food quality and options. I would gladly pay more for better quality food. The drink package is deceptive. We upgraded 2 times and still had to pay for a bottle of water to take in shore. Their menu in the dining room was not what I expected. Very limited and mostly lie cost meals prepared poorly. When I complained about this I was given a complimentary dinner at one of the specialty restaurants. It was the worst lobster I have ever had! How in the world do you mess up a lobster?? Never got ice with my drunks even though I asked multiple times. I will never cruise with costa again. The excuse that they cater to a European crowd as unacceptable. I have had some amazing food at restaurants in the untied states. Read Less
7 Helpful Votes
Sail Date: January 2019
Chose this cruise due to outstanding places, visiting Singapore, Bangkok, Khuala Lampur, Phuket, Langkawi, Penang, Ko Samui, Sinahoukville. All were great places to visit with lots of temple, artifact, great people and fabulous food. ... Read More
Chose this cruise due to outstanding places, visiting Singapore, Bangkok, Khuala Lampur, Phuket, Langkawi, Penang, Ko Samui, Sinahoukville. All were great places to visit with lots of temple, artifact, great people and fabulous food. Best of all, Bangkok. A city so vibrant, lots of cafes and restaurant in every corner with so many dishes to choose from, its an unbelievable city. Next on the list is of course Singapore, so clean, friendly, cosmopolitan and a bit on the expensive side. Phuket was not that great, of course if you like athmosphere towns like Ibiza or Ayia Napa full of restaurants and bars and night clubs, than Phuket its for you. Had a nice meal in a hotel restaurant and overall was good. Local dishes were great! Prawns in quantity and abundance. Cambodia was a let down, I wonder what the local government is doing about the state of the city. After all they suffer, the population demand and expect better, tourist are flocking into the city, money is coming in, but the total structure is way below poverty line. Feel very sorry for the locals. The ship (Costa Fortuna) was a bit of let down, cabin was good and spacious, restaurant were mediocre, buffet very crowde as expected due to lay out. Far too many DONT for a crusie liner, hence the heading of cutting services. Far too many member of the catering team in the buffet area, speak other language execpt the language to connetc with guest. Meaning, if a waiter is from Indonesia or the Philippines, they continually speak own language aloud in public areas. Denying English Breakfast Tea at breakfast time, afternoon tea time and any other time, contrary to other company in the market, which tea is always welcome and available. Some guests were asking for lemon for the tea, and were told no more lemon. Run out of Prosecco on board, run out of sparkling water with 5 day to end the cruise. In the restaurant, lots of supervisory member walk around the floor, including the Manager, but none interact with guest in checking that food is appreciated and of the standard required, in few occasion had to send back the dinner due to food being cold. Felt sorry for the waiter, but after all I paid for a service that didnt get accordingly! Have another cruise booked with Costa in March, and have lots of concern of fulfillment and pleasure. Worst of all, at the end of the cruise, you are lumped with a bill of 200 euro for service charge which the company say its compulsory making the total of cruise much higher than expected. Surely this is against the law in the UK. Read Less
2 Helpful Votes
Sail Date: January 2019
Costa Fortuna Cruise max passenger capacity is 3,200 and thus not that huge to handle with around 1,100 crew members. Ship layout easy to understand and staff very easy to handle your technical or hospitality issues. 98% of the crew do ... Read More
Costa Fortuna Cruise max passenger capacity is 3,200 and thus not that huge to handle with around 1,100 crew members. Ship layout easy to understand and staff very easy to handle your technical or hospitality issues. 98% of the crew do their job with love and passion and are well trained to handle difficult demanding passengers . I recommend 1 crew from the bar Vietnamese Ngoc Tuan Vo . The food variety is truly huge with beef turkey fish pastas salads fruits . Their deserts are poor . Healthy and vegetarian options available too . Spa is very overpriced . The many jacuzzi are the best most powerful you can imagine. Clean and hygienic too . Pools with waves are interesting. Slide always closed despite good weather . Passengers onboard are polite and understand the rules . Internet connection is ok , especially with the cheap package" social internet package ". Read Less
3 Helpful Votes
Sail Date: January 2019
The itinerary looked good and so I booked the cruise allowing Costa to book the flights. This was a big mistake, you cannot trust them. I normally book my own flights and allow for possible flight delays by staying overnight the night ... Read More
The itinerary looked good and so I booked the cruise allowing Costa to book the flights. This was a big mistake, you cannot trust them. I normally book my own flights and allow for possible flight delays by staying overnight the night prior to boarding. I was due to fly Manchester /Paris Charles De Gaulle changing for flight to Mauritius. They allowed 85 minutes to change planes, anybody knowing this airport would think this tight. This ultimately was not a problem as the first plane was cancelled as my taxi arrived to take me to the airport. I rang Costa who told me to go to the airport and they would contact me . I was left for about four hours without contact, finally with the office now closed for the weekend, I received a call from India in broken English. I could not hear in the busy airport, so went to hotel for Friday night and rang India for instructions. I offered to go home or go on the next cruise with compensation. I was offered to fly me to Seychelles and miss the first 3 days of the cruise, the unnamed hotel was with food , a drink with meals and no entertainment. It meant one day stay in place of 3 days fully inclusive on cruise, I said that I would prefer to stay on the ship and return from Seychelles, so that I would get what I paid for. I would go on the shorter cruise if compensated. I was assured that the compensation would be made onboard. Once onboard, it was left until the day before I left to be told my cruise was not being extended and my compensation was €50 a day. I find this to be grossly undervalued plus all the stress. Upon my return, the offer of a €100 per person off a future cruise was derisory. Entertainment was boring with few entertainment staff working hard. Tours are very expensive and poorly organised. Madagascar very dissapointing. Cruise operating in rainy season did not help. I dined Ist sitting on a table for 12 in Sinfonia Restaurant, they brought another chair so 13 could sit there. This squashed everybody and annoyed next table waiter, who kept telling me to move my chair in. He was friendly, I asked him for a spoon and he told me to ask my waiter. The cutlery offered was often bizarre, a knife and fork for spaghetti. The food was terrible and displayed with pride as you entered the restaurant, it looked unappetising and nobody waived a magic wand when it appeared on your plate. The portions were small,poor quality and often served colder than desired. A doctor sat with me shared my concerns as the restaurant became half full, I developed diarrhoea for five days, so I moved to the upstairs buffet. This is self service and first night a Chinese girl vomited on my table, this could happen anywhere, however I had my suspicions. Every night half the dishes were lukewarm. I never saw anybody with a thermometer and I reported it to a supervisor. He went and spoke to chef, he came back and said that chef would do me some hot food if I wanted it. Says it all Costa have lost control on this ship. Please and thankyou are not used on this ship. Smiles seldom and rude waiters tolerated. This cruise shows the low level now tolerated by Carnival. I was a Perla member with Costa and will not cruise with them again. Read Less
Sail Date: January 2019
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our ... Read More
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our first time cruise with Costa, but in general the service is of lower quality than on MSC and that reflects also on prices. The embarkation went smoothly when our time arrived, but we had to wait for more than 1,30 hrs although we arrived late (approx. at 15,00 h). Usually, when we arrive this late we are immediately scheduled for embarkation. The disembarkation went more smooth, since we waited until 10,30 h to disembark, and not push to be the first to get off the boat. SHIP - the biggest in the Costa fleet - a small city on the sea - balcony cabin on the left side of the boat (8th deck); great, spatious cabin, always clean; got a bottle of sparkling wine since I am in the Costa Club - the cabin choice was good for some rough sea that we have experienced - Dining restaurant is huge, service staff was nice, but it took them a long time to get us drinks; also, since I bought a package of soft-drinks, once they get us drinks in glasses, and once we got them in cans (more hygenic) and the size is different. Food in general is of average quality, but it downgraded from our last trip (in 2017). There is no more scrambled eggs, the line for breakfast eggs is soo looong, there are no American pancakes for breakfast. The staff in Diana Restaurant (deck 10) is generally less hospitable than in other restaurants. The ship was overcrowded with families, well, basically with kids, but we are used to this. If you are looking for a high-class cruise, peaceful and with lots of attention, this is not a cruise for you. Entertainment was great, and we loved Jose Navarro, the tenor. Service in our room was good, although we were a bit surprised that we did not received 3 hand towels but only 2 although there were 3 adult persons onboard in our cabin. Service in general area and in the restaurant Adularia was good. Ports visited were great, but we have visited them already, and we enjoyed visiting them again. The tours booked on the ship are too expensive in general, so we opted for self-organised tours, mostly with taxi (cheaper, visited some other places, had enough time to visit inside the building if we wanted, get time also for shopping and return to the ship afterwards - like with our private driver and guide). I travel with my teenager doughter and she was much happier 2 yrs before, because we had more international group. Italian kids do keep for themselves and do not mix much with others. We will definitively go for another cruise, but maybe with a different fleet, different ship or different itinerery. Read Less
5 Helpful Votes
Sail Date: January 2019
So I'm just gonna be straightforward with the good, bad, and the ugly. Buckle up kiddos, because you're in for quite a ride with this one. GOOD: -Embarking and Disembarking was a very simple process -- usually pretty ... Read More
So I'm just gonna be straightforward with the good, bad, and the ugly. Buckle up kiddos, because you're in for quite a ride with this one. GOOD: -Embarking and Disembarking was a very simple process -- usually pretty quick. -Rooms were nice and clean with decent amount of space -- Balcony rooms came at a great rate. -Photographers were experienced and friendly. Pretty much were willing to try whatever you wanted for memorable photos. -Great if you want to interact with people from different cultures & diverse backgrounds. BAD: -You could literally feel the ship moving at all times. We've been on other cruise ships before and no other ship has rocked as much as this one to the point where it interrupts your day. Members of my family were literally sick for whole days on this ship because you could constantly feel the rocking. Apparently this is a common problem because the front desk gives out seasickness pills for free... -All help desks/excursion desks are open at strange times and for very short hours. -There is a language barrier a lot of times in general with most employees because most of them speak Italian, French, or Spanish as a primary language. Service overall is TERRIBLE. -Waitstaff is understaffed, especially in the main dining room. Service is slow due to the fact that one waiter is assigned to about 4 tables to serve 3-5 course meals per table without assistance. Meals can last up to 3 hours. -Nothing is included in your package except for dinner and the buffet. All other food places, spa areas, snacks, movie theater, decent fitness classes, even WATER, etc. all cost extra. This was different for us compared to Royal Carribean because all snacks, movies, and such were included. -Pool is tiny. Only two hot tubs. Not much on the top deck. -Not much to do when at sea. Entertainment is basically the same performers doing different things. Mostly music acts. "Parties" only include a DJ and pretty much nothing else. The only club on board is what the ship uses as the "Teen Club" during the day and converts it into the adult club at starting at midnight. UGLY: -Excursions poorly planned and priced. Most excursions are 2x-3x more expensive than if you purchased the same trip after arrival at the local excursion booths. We signed up for an ATV adventure and it was not in the pamphlet nor did they tell us ahead of time that we needed Sneakers and Drivers Licenses with us when we arrived. One employee told us it was fine, but another told us 15 min before departure that it was mandatory. Had to run all the way back to the ship to collect our things frantically, returned only for the group to have left without us. Employees were rude when we asked questions and basically told us it wasn't their problem. Highly DO NOT recommend doing excursions with Costa. If you HAVE to take this ship, do excursions with the locals on land!!! -Food is poor quality-- bland and very strong/unclean tasting fish. For an Italian ship, pasta was often not made very well. Was often undercooked and sauces were bland. There was also never much variety. You will basically be eating the same food every day. -Food areas are open at weird times. The buffet is open for about 2-3 hours at a time for meals. If you're hungry for a snack or something in between, you will have to pay extra at other places. TL;DR The service sucks. The food sucks. The experience sucks. This ship sucks. If you want a floating hotel, this is a cheap option. If you want a cruise, look to Royal Carribean, Princess, Carnival, or Norwegian instead. This is not worth your time or money. Read Less
Sail Date: January 2019
Bought the cruise as an alternate Christmas gift. Looking forward to seeing the islands and just getting away. What a disappointment! Most of the staff had trouble with English. The cabins had daily changes of towels but the bedding ... Read More
Bought the cruise as an alternate Christmas gift. Looking forward to seeing the islands and just getting away. What a disappointment! Most of the staff had trouble with English. The cabins had daily changes of towels but the bedding was not changed for the whole 11 days. The tour office gave incorrect information and if you wanted to cancel a tour you were out of luck. That required a doctors note. Tours were not as advertised, well some were, some not. I was sick 5 out of 11 days due to the food...and not the only one. Table selection was not available and after waiting an hour to have seating changed were advised what we wanted Was not possible. We paid for the specialty restaurants, not so special. The menu on the specialty restaurants were similar to regular dining rooms on other cruise lines. The entertainment was marginal. A lot was from the crew...no headliners. Read Less
3 Helpful Votes
Sail Date: December 2018
Our cabins were EXCELLENT and we had pleanty of room. Hot water all the time, confortable bed and lovely view. The shore excursions are all great BUT extremelly expensive. We got better deals on each port by manuvering around by ... Read More
Our cabins were EXCELLENT and we had pleanty of room. Hot water all the time, confortable bed and lovely view. The shore excursions are all great BUT extremelly expensive. We got better deals on each port by manuvering around by ourselves with locals. I personally found the decor of the ship a bit too much, but again...my aunt LOVED IT! The theme is music and violins and lots and lots of mirrors. There is a spa worth every penny, large gym, excellent staff and accomodations. There are great deals at their stores on perfumes, watches and jewlery. I loved the food and the amiable service by their restaurant staff and the men that serviced our cabins. YUNANTA was the Best!!!! The food quality was superb, the choices...endless and the taste BEYOND AMAZING. I just spent 7 days crusing Saint Martin, Catalina, Tortola, Martinica and Guadalupe (At Tortola they did not allow dominicans to desembark). My only problem with Costa Cruise line is the fact that they did not inform Dominicans before hand of the issues with British island of Tortola and their refusal to allow us to desembark. Their options for entertainment were not to my liking. The music and amenities were more fitting for older people (my aunt of 76 LOVED IT!). However, the staff in charge of such activities were always hipe, funloving, attentive and willing to show guests a great time. The entire staff of the cruise was really kind but not very good about giving the adequate information. We had issues with the information given since our arrival at the Dominican port at Romana. The staff contradicting information provided for several confussions throught our stay onboard. Nevertheless, I would still say that my overall experience on Costa Pacifica was VERY GOOD! Read Less
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