Southampton to Africa Cruise Reviews

I’m onboard now and the service has declined dramatically! Lots of new staff with attitudes and 3 star service. Rooms are outdated and in desperate need of a renovation. Stains on carpets and drapes . Bathroom still has a musty curtain and room temperature can not be fixed as they were here twice . The staff questions everything. Order room service for breakfast no cutlery I call they say “are ...

For our first cruise post covid we chose to return to our favourite ship, Balmoral, to celebrate our joint 80th birthdays. To say we were disappointed would be an understatement! The cabin was tired and the bathroom was really dated with a chipped sink and ancient shower controls. We found the air conditioning in the Ballindalloch to be so fiercely cold that we had to wear our going ashore clothes ...

This was actually my third trip on the MSC Virtuosa. The first was a round UK one during covid and was a strange, too quiet experience with skeleton staff. Next was a short cruise with my 17 year old grand daughter last year- much more fun, but the service at bars etc was really poor and slow. but this cruise offer of a 15 night all inclusive with a balcony, visiting France, Spain and Morocco, for ...

This is not the first time we have been on the Virtuosa but will definatly be the last. The last cruise was so bad that were were given a discount on a further cruise. Wish we hadnt gone back on. First we caught gastroenterities - norovirus on board, then were treated like dirt by guest relations etc.Had to be put in isolation for over half our cruise. We had to stay on the ship from the start to ...

I booked this cruise almost 12 months in advance for myself and wife also a cabin for my daughter and her partner. I had a senior moment when booking and used my daughters ex partners surname on the booking. The christian name was correct and also the DOB. I called to change the surname when I realised some two weeks later. We are still talking some 11 months from sail date and got charged £50 ...

First time I have sailed on any MSC Cruise Ship and the trip to Casablanca was an ideal time to escape the miserable UK weather. MSC Virtuosa is a magnificent ship, the interior is stunning with bars, restaurants and shopping malls making you believe you were still on land and not actually at sea. The nightly 'light' entertainment involving the Dome area was superb and something which I have ...

We chose MSC as had friends sail on their ships before. We booked at a great price, as we were travelling as a family of 4, so tried to keep our costs down. The ship is stunning and customer service was extremely impressive, EXCEPT for the bars. Each bar seemed massively understaffed (one even ran out of glasses), and ignored you unless you were sitting right in front of them. We didn’t purchase a ...

Loved the ship , staff were excellent , shows to an exceptional standard, with good variety . Very clean everywhere , lots going on if you want it . Had a fab holiday and would recommend . We couldn’t get a balcony cabin and had an inside one, it was spacious but didn’t like not having daylight . Wardrobes are small and no drawers except two small in the wardrobe itself. Bed very ...

Just got back from an amazing two weeks. Yes the ship has a lot of people on board but everything was well organised. Embarkation was easy & on the ship drinks cocktails by 11am. Always got a sunbed (compromise on location sometimes), always got into the theatre, pop up bars & roaming bar staff made getting a drink easy! Yes couldn't always get a seat in chosen bar at peaks times so went to ...

We chose this cruise as it fitted in with our commitments and we had had a good cruise on virtuosa to the canaries at the beginning of may. the package provided good value for money as we had premium drinks and a balcony cabin. we had no problems with the food, drinks or service and the staff were really good. however the entertainment leaves something to be desired. the theatre shows were ...