1. Room - got upgraded to balcony room on deck 12. We were very well looked after by the housekeeping staff. These are the real heroes by the way - 14 hour days and away from home for several months in probably a fairly low wage.
2. Stop offs - understaffed especially to re-embark. Long queues and very frustrated under supported staff. If weather had been bad would have been horrendous ...
We had a great trip but the time on the ship was a total disappointment . The itinerary was what enticed us to book this cruise. It was our first with MSC and we are very unlikely to cruise with them again. If this had been our first cruise it is possible we would have never returned to cruising.
First impression - beautiful ship but don’t be taken in by this. It is a beautiful facade to ...
Good Itinerary.
Unfortunately, as usual, many whinging & moaning passengers on this good value for money cruise.
Our only complaints were related to the slow embarkation in Genoa and lack of satellite TV reception while cruising the Indian Ocean.
The ships passengers were multi-national with Australians, British, Germans, Swiss, Italians, French, South Africans etc etc. Public ...
Told by Iglu that this was a good cruise,
.No bus to pick us up at Nice, one arrived 2 hours late.
Boat drill held before we had got to our cabin.
Internet very slow and news from TV non existent after Suez.
Ship had coughs which required doctors treatment more than expected.
Disembarkation Durban like very stressful like rush hour in London, also at Durban airport long queue to ...
We chose this repositioning cruise because of the itinerary and wanted to do more of South Africa. Overall the ship was clean and tidy, the staff must take a lot of credit for this.
But we were disappointed over a lot of things such as the following (some can be attributed to the staff having to say it in several languages and people talking over it).
- The mandatory emergency drill ...
This was the worst cruise we ever had. Embarcation in Genova took almost 5 hours. Disembarkation in Durban took more than 3 hours. Because of the bad airconditioning half the passengers were ill after the first week with serious influenca.
The food was very low mass production and below any cruiseship standard. Fresh fruit excisted of melon green, red or yellow with the ocasionsal appel. Food ...
We have travelled with most cruise lines and expected a mid-range experience with rather good food given that MSC is an Italian company. It turned out that the most disappointing aspect was food and beverage.
BREAKFAST
Breakfast can be taken i their cafeteria or in the restaurant Villa Borghese. We visited the cafeteria numerous times but never managed to get a table. In Villa Borghese you ...
I read horrible reviews prior to my trip, but I still signed on because the ports were enticing and the price was right.
To begin, getting any sort of help online prior to travel was impossible. No one responded to emails or chat requests. Luckily some members of our group were able to take the time to call the MSC help desk. I prefer to do everything online and MSC is not set up to handle ...
There were 8 of us going on the Mediterranean cruise, so we were looking for something that was more budget friendly and we chose MSC as it was slightly cheaper than the other cruise lines we have taken in the past. This was our first time going with MSC and I was a bit apprehensive after reading some of the reviews given here on how MSC sucked and how it was the worst cruise they've taken - and ...
We chose this cruise again ,first went to try out and found everything so good booked another few weeks later,now going again on the 18th may ,the staff are so friendly and helpful everything was spotlessly clean,food was good catering staff very helpful,all the staff could not do enough to p!ease,the cleaning of our cabin was excellent every day,entertainment was good and varied the entertainment ...