We decided to book a cruise with Cunard again after a wonderful past experience in 2017 on the Queen Mary 2. Although our recent trip had a great itinerary, unfortunately the ship, food, beverages, entertainment & service did not measure up. Everything was ordinary, even though we paid dearly for a penthouse suite in Queen's Grill. Cunard also did not honor their own All-Inclusive Beverage ...
We have been very pleased with our suite. We were upgraded to a queens grill penthouse. ALTHOUGH WE PROBABLY HAD OVERPAID INITIALLY BECAUSE WE BOOKED WELL IN advance and prices were later reduced!
The catering has been excellent and the staff have been wonderful.
My complaint concerns shore excursions which have been poor. In mauritius we were travelling in a poor quality coach. There was ...
First time with the Queen Mary 2 doing SYD-SIN. We have been with Royal Carribean Allure of the Seas and Aida Blue. First time coming in we have visited the pursers office to ensure we don't get charged their hefty daily room service charge.. then next day the charges were applied to our room... anyways we got this fixed right away by visiting them.. no worries. We were charged again though ...
This is the first time we have been on a Cunard ship so we had high expectations. Taking into consideration the ship is on a world cruise the ship is visually in very poor condition externally and this continues to the outside areas once you board the ship. Rust everywhere, ripped and filthy seating In all areas. The inside public areas are in better condition and are well ...
The ship is magnificent, although the recent refurbishment in 2023 didn't reach all the staterooms( not allowed to call them cabins), the carpet in our room was badly stained. When contemplating a cruise with Cunard get everything in writing, we spent 3 hours on the phone between NZ and Australia with the Cunard agent and decided to upgrade our stateroom to a room with an un-interrupted view, on ...
My first time sailing with Cunard having sailed mainly with Royal Caribbean (14 cruises) and I was so disappointed.
1, the stateroom was nice but the balcony was stained and rusty.
2, the ship felt old and tired.
3, the shops on board catered for people who wanted expensive watches and jewellery, ladies clothes, booze and the normal Cunard material.
4, I didn’t purchase the $400+ ...
Im keen to try all the great cruise lines if possible and this Cunard ship was sailing out of Australia and returning to the same port at a time that suited our needs so seemed like the perfect choice for a nice holiday break. Check in was simple and quick, and we were allowed to go straight to our cabin once aboard which was fantastic. Ship is very smart, looks like a stately home of Art Deco ...
We picked this cruise to see New Zealand, This compete fast began on a sour note with the ship being 6 hours into the cruise and a death occurred on board, the boat returned to Sydney to remove the dead person. We set back out for New Zealand but the Capt said its a bit of a rough sea so will will cut our speed (10 knots). we were then told because of the time lost we wont be going to ...
Went on this cruise for my late honeymoon with my wife. Service and staff was generally amazing, the team keeping the ship clean and serving the food in the Brittania restaurant were top notch. Afternoon tea was wonderful we went almost every day, and the gala nights were really nice. It's wonderful to still have cruise lines that keep things classy. The food that we got was great and tasted ...
I’m onboard now and the service has declined dramatically! Lots of new staff with attitudes and 3 star service. Rooms are outdated and in desperate need of a renovation. Stains on carpets and drapes . Bathroom still has a musty curtain and room temperature can not be fixed as they were here twice .
The staff questions everything. Order room service for breakfast no cutlery I call they say “are ...