Embarkation at Cape Town terminal took a long time. Had to stand in long queues on a hot day, it took nearly three hours before we walked on board. We had difficulty in finding our cabin on Deck 7 as the lifts nearest to the boarding area do not go to that part. It would have been good to have a crew member to explain how to get to our cabin.
The cabin we booked and paid for was an Ocean View ...
Just returned from this repositioning cruise with MSC Opera. The service/organisation was appalling. This is our 22nd cruise and by far the worst. Here are the main gripes!:
1. Chaos at embarkation – no-one to tell us where to leave our cases before joining the queue. We were 1.5 hours in line!
2. Sleeping arrangements- We had requested twin beds but found our room to have a double. We had to ...