The majority of our past cruises have been with Royal Caribbean (RCI) and we have been happy with RCI but we wanted to try something different so we traded up to Celebrity and booked a cruise on Celebrity Infinity for March 2024. Not worth it. The only advantage over RCI that we could see was a larger shower. The food was in no way better than our RCI cruises in fact the Celebrity menu and buffet ...
The wonderful crew, fun excursions and for the most part good food could not make up for the most uncomfortable cabin I have ever experienced. I had been on this ship before but in an ADA cabin for someone with a motorized wheelchair. On this cruise I was in a regular balcony cabin. We had not gotten an ADA cabin but told Norwegian that we needed to be near the elevator because my cabin ...
Our first cruise and we were looking forward to a brilliant experience.. I had watched a couple of YouTube videos and regretted watching them AFTER we'd booked the cruise but being optimistic I hoped for the best. To be fair, and coming from England where everything is run down and broken, the appearance of the ship wasn't too bad. . The problem was the quality of the "extras" and how Royal ...
I don’t know what ship the last man reported but my experience on Crystal Symphony was terrible( may be he was a travel agent and had a subsidised journey
Anyway to keep it short and sweet the ship is not fit for purpose yet.. it has had a refurbishment of cabins but it is an old ship that vibrates terribly.. I will just list the problems I had for the 8 day cruise
My cabin vibrated even ...
Dear Valued Guest,
Thank you for your honest feedback regarding your time aboard Crystal Symphony.
We sincerely apologize that your recent cruise did not meet your expectations. We are...
We chose this cruise as we’d cruised with MSc 9 times before and been on this boat before. We also chose it because of the stops.
The boat is very tatty and needs a re fit. Our balcony was unavailable 2 days of the cruise due to maintenance. Cleanliness on board is non existent. People walk into buffet restaurants in bathers bare foot and in damp towels and aren’t challenged. Pointless having ...
It was our first cruise. They turned it into an expensive disaster.
Our state room has a tag reading : "This room was cleaned and disinfected". We enter the room, my 7 years old daughter needs to use the toilet and then she calls me in. I find, dirt and hair from the previous customers and their excrement in the toilet bowl. Inside, the toilet was a nightmare. Now, mentioning the hairs and the ...
We chose this cruise for the ports of call. To begin, they cancelled our overnight in Istanbul before departing. The time in the ports were cut short because the cruise excursions never left on time. There was always and hour or two hour delay to get off the ship due to the unorganized shore excursion personnel. It was a joke.
So instead of adding time to our excursions we were just short ...
I want to bring to your attention the disappointing experience my family and I encountered during our recent NCL Getaway cruise departing on July 12, 2023. Despite having high expectations based on the itinerary, our journey was marred by missed ports, shortened port stays, and subpar customer service. I feel compelled to share these grievances in order to shed light on NCL's ...
The good points:
1 Comfortable bed.
2 Most staff were friendly and helpful.
3 Ship docked on time at all ports of call.
4 We liked Cafe al Bacio very much.
The not good points
1 The internet was constantly intermittent - it kept disconnecting.
2 Except for the solo guitarist and the strings duo the entertainment was not what we wanted. The so-called 'resident DJ' played ...
The worst cruise experience I (and several strangers on multiple ships) have ever had. Absolutely horrid cruise line which lost countless customers.
There are several things that went wrong on my recent trip on Jade. Our bed was not made and we did not receive fresh towels when our room was open. Even at slow bars, we could not get service half the time. Bartenders did not know how to make ...