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Cruise Line Contact Information: Address, Phone Number and Email
Contacting Your River Cruise Line
Exterior on Viking Gullveig

Contacting Your River Cruise Line

Contacting Your River Cruise Line
Exterior on Viking Gullveig
Cruise Critic
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Whether you have a pre-cruise question or a post-cruise suggestion or complaint, sometimes you just need to contact your river cruise line directly.

Here we offer key contact information for the major river cruise lines, including snail mail addresses, customer service phone numbers (for U.S.-based calls) and email addresses when available. We've listed information for mainstream, luxury and expedition cruise lines separately here.

Have a problem or complaint? Our three-part series on solving cruise problems is a good place to start. You can also find answers to many cruising questions by contacting your travel agent, reading Cruise Critic's editorial features or reading Cruise Critic's message boards.

Amadeus River Cruises

Address: 7035 Veterans Blvd., Suite B, Burr Ridge, IL 60527

Phone: 844-462-6727

Email: <info @amadeus-rivercruises.com>


Address: 26010 Mureau Rd., Calabasas, CA 91302

Phone: 800-626-0126


American Cruise Lines

Address: 741 Boston Post Rd., Suite 200, Guilford, CT 06437

Phone: 800-460-4518


American Queen Steamboat Company

Address: 222 Pearl St., New Albany, IN 47150

Phone: 833-902-1401

Email: (pre-cruise); (post-cruise)


Address: Level 4, 1230 Nepean Highway, Cheltenham, Vic 3192

Phone: 03 8526 1300


Aqua Expeditions

Address: 10 Jln Kilang, United 06-04/05 Sime Darby Enterprise Centre, Singapore 159410

Phone: 1 800 243 152 (Australia callers)

Email: aquaexpeditions.com/contact-us/ (online form)

Avalon Waterways

Address: Level 5, 309 Kent Street, Sydney, NSW 2000

Phone: 1300 920 857

Email: avalonwaterways.com.au/contact-us (online form)

Captain Cook Cruises (Murray River Cruises)

Address: Level 3, 26 Flinders Street, Adelaide, South Australia 5000

Phone: 08 8202 8698



Address: 12, Rue de la Division Leclerc, 67000 Strasbourg, France

Phone: 800-768-7232


Crystal River Cruises

Address: Suite 2, Level 16, 6 O'Connell Street Sydney, NSW 2000

Phone: 02 8074 6500


Emerald Waterways

Address: One Financial Center, Suite 400, Boston, MA 02111

Phone: 855-222-3214


European Waterways

Address: European Waterways Ltd., Waterways House, Riding Court, Riding Court Road, Datchet, Berkshire, SL3 9JT, United Kingdom

Phone: 1800 394 8630 (Australia)

Email: ; europeanwaterways.com/contact-us (online form)

Evergreen Cruises & Tours

Address: N/A

Phone: 1300 892 707 (New Zealand: 0800 442 506)


French Country Waterways

Address: 24 Bay Rd., Suite 1, Duxbury, MA 02332

Phone: 800-222-1236


Grand Circle Cruise Line

Address: 347 Congress St., Boston, MA 02210

Phone: 800-321-2835


Pandaw River Cruises

Address: 602 Cong Hoa St., Ward 13, Tan Binh District, Ho Chi Minh City, Vietnam

Phone: 07 3184 2904 (Australia)



Address: One Financial Center, Suite 400, Boston, MA 02111

Phone: 1300 206 218 (Australia)


St. Lawrence Cruise Lines

Address: 253 Ontario St., Suite 200, Kingston, ON K7L 2Z4, Canada

Phone: 800-267-7868


Tauck River Cruising

Address: Wilton Woods, 10 Westport Rd., Wilton, CT, 06897

Phone: 1 300 732 300 (Australia)


Travelmarvel Tours & Cruises

Address: Level 4, 1230 Nepean Highway, Cheltenham, Vic 3192

Phone: 03 8526 1300


Uniworld Boutique River Cruise Collection

Address: Travel House, Level 2, 35 Grafton Street, Bondi Junction, NSW 2022

Phone: 02 9028 5199


Vantage Deluxe World Travel

Address: 90 Canal St., Boston, MA 02114

Phone: 888-514-1845 (pre-cruise); 888-982-6824 (post-cruise)

Email: vantagetravel.com/forms/contactcs.aspx (online form)

Victoria Cruises

Address: 136-18 39th Ave., 12th Floor, Flushing, NY 11354

Phone: 800-348-8084


Viking River Cruises

Address: Suite 601, Level 6, 66 Wentworth Avenue, Surry Hills, NSW 2010

Phone: 138 747 (Australia) or 0800 447 913 (New Zealand)

Email: www.vikingcruises.com.au (click Contact Us for a pop-up form)

Updated April 02, 2020

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