Whether you have a pre-cruise question or a post-cruise suggestion or complaint, sometimes you just need to contact your river cruise line directly. Here we offer key contact information for the major river cruise lines, including snail mail addresses, customer service phone numbers (for U.S.-based calls) and email addresses when available. We've listed information for mainstream, luxury and expedition cruise lines separately here. Have a problem or complaint? Our three-part series on solving cruise problems is a good place to start. You can also find answers to many cruising questions by contacting your travel agent, reading Cruise Critic's editorial features or reading Cruise Critic's message boards. Amadeus River Cruises Address: 7035 Veterans Blvd., Suite B, Burr Ridge, IL 60527 Phone: 844-462-6727 Email: <info @amadeus-rivercruises.com> AmaWaterwaysAddress: 26010 Mureau Rd., Calabasas, CA 91302Phone: 800-626-0126Email: American Cruise Lines Address: 741 Boston Post Rd., Suite 200, Guilford, CT 06437 Phone: 800-460-4518 Email: American Queen Steamboat Company Address: 222 Pearl St., New Albany, IN 47150 Phone: 833-902-1401 Email: (pre-cruise); (post-cruise)APT Address: Level 4, 1230 Nepean Highway, Cheltenham, Vic 3192 Phone: 03 8526 1300 Email: Aqua Expeditions Address: 10 Jln Kilang, United 06-04/05 Sime Darby Enterprise Centre, Singapore 159410 Phone: 1 800 243 152 (Australia callers) Email:
aquaexpeditions.com/contact-us/
(online form) Avalon Waterways Address: Level 5, 309 Kent Street, Sydney, NSW 2000 Phone: 1300 920 857 Email: avalonwaterways.com.au/contact-us
(online form) Captain Cook Cruises (Murray River Cruises) Address: Level 3, 26 Flinders Street, Adelaide, South Australia 5000 Phone: 08 8202 8698 Email: CroisiEurope Address: 12, Rue de la Division Leclerc, 67000 Strasbourg, France Phone: 800-768-7232 Email: Crystal River Cruises Address: Suite 2, Level 16, 6 O'Connell Street Sydney, NSW 2000 Phone: 02 8074 6500 Email: Emerald Waterways Address: One Financial Center, Suite 400, Boston, MA 02111 Phone: 855-222-3214 Email: European Waterways Address: European Waterways Ltd., Waterways House, Riding Court, Riding Court Road, Datchet, Berkshire, SL3 9JT, United Kingdom Phone: 1800 394 8630 (Australia) Email: ; europeanwaterways.com/contact-us
(online form)Evergreen Cruises & Tours Address: N/A Phone: 1300 892 707 (New Zealand: 0800 442 506) Email: French Country Waterways Address: 24 Bay Rd., Suite 1, Duxbury, MA 02332 Phone: 800-222-1236 Email: Grand Circle Cruise Line Address: 347 Congress St., Boston, MA 02210 Phone: 800-321-2835 Email: Pandaw River Cruises Address: 602 Cong Hoa St., Ward 13, Tan Binh District, Ho Chi Minh City, Vietnam Phone: 07 3184 2904 (Australia) Email: Scenic Address: One Financial Center, Suite 400, Boston, MA 02111 Phone: 1300 206 218 (Australia) Email: St. Lawrence Cruise Lines Address: 253 Ontario St., Suite 200, Kingston, ON K7L 2Z4, Canada Phone: 800-267-7868 Email: Tauck River Cruising Address: Wilton Woods, 10 Westport Rd., Wilton, CT, 06897 Phone: 1 300 732 300 (Australia) Email: Travelmarvel Tours & Cruises Address: Level 4, 1230 Nepean Highway, Cheltenham, Vic 3192 Phone: 03 8526 1300 Email: Uniworld Boutique River Cruise Collection Address: Travel House, Level 2, 35 Grafton Street, Bondi Junction, NSW 2022 Phone: 02 9028 5199 Email: Vantage Deluxe World Travel Address: 90 Canal St., Boston, MA 02114 Phone: 888-514-1845 (pre-cruise); 888-982-6824 (post-cruise) Email: vantagetravel.com/forms/contactcs.aspx
(online form)Victoria Cruises Address: 136-18 39th Ave., 12th Floor, Flushing, NY 11354 Phone: 800-348-8084 Email: Viking River Cruises Address: Suite 601, Level 6, 66 Wentworth Avenue, Surry Hills, NSW 2010Phone: 138 747 (Australia) or 0800 447 913 (New Zealand) Email: www.vikingcruises.com.au
(click Contact Us for a pop-up form)Updated April 02, 2020
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