Whether you have a pre-cruise question or a post-cruise suggestion or complaint, sometimes you just need to contact your river cruise line directly.
Here we offer key contact information for the major river cruise lines, including snail mail addresses, customer service phone numbers (for U.S.-based calls) and email addresses when available. We've listed information for mainstream, luxury and expedition cruise lines separately here.
Have a problem or complaint? Our three-part series on solving cruise problems is a good place to start. You can also find answers to many cruising questions by contacting your travel agent, reading Cruise Critic's editorial features or reading Cruise Critic's message boards.
Amadeus River Cruises
Address: 7035 Veterans Blvd., Suite B, Burr Ridge, IL 60527
Phone: 844-462-6727
Email: <info @amadeus-rivercruises.com>
AmaWaterways
Address: 26010 Mureau Rd., Calabasas, CA 91302
Phone: 800-626-0126
Email:
American Cruise Lines
Address: 741 Boston Post Rd., Suite 200, Guilford, CT 06437
Phone: 800-460-4518
Email:
American Queen Steamboat Company
Address: 222 Pearl St., New Albany, IN 47150
Phone: 833-902-1401
Email: (pre-cruise); (post-cruise)
APT
Address: Level 4, 1230 Nepean Highway, Cheltenham, Vic 3192
Phone: 03 8526 1300
Email:
Aqua Expeditions
Address: 10 Jln Kilang, United 06-04/05 Sime Darby Enterprise Centre, Singapore 159410
Phone: 1 800 243 152 (Australia callers)
Email: aquaexpeditions.com/contact-us/ (online form)
Avalon Waterways
Address: Level 5, 309 Kent Street, Sydney, NSW 2000
Phone: 1300 920 857
Email: avalonwaterways.com.au/contact-us (online form)
Captain Cook Cruises (Murray River Cruises)
Address: Level 3, 26 Flinders Street, Adelaide, South Australia 5000
Phone: 08 8202 8698
Email:
CroisiEurope
Address: 12, Rue de la Division Leclerc, 67000 Strasbourg, France
Phone: 800-768-7232
Email:
Crystal River Cruises
Address: Suite 2, Level 16, 6 O'Connell Street Sydney, NSW 2000
Phone: 02 8074 6500
Email:
Emerald Waterways
Address: One Financial Center, Suite 400, Boston, MA 02111
Phone: 855-222-3214
Email:
European Waterways
Address: European Waterways Ltd., Waterways House, Riding Court, Riding Court Road, Datchet, Berkshire, SL3 9JT, United Kingdom
Phone: 1800 394 8630 (Australia)
Email: ; europeanwaterways.com/contact-us (online form)
Evergreen Cruises & Tours
Address: N/A
Phone: 1300 892 707 (New Zealand: 0800 442 506)
Email:
French Country Waterways
Address: 24 Bay Rd., Suite 1, Duxbury, MA 02332
Phone: 800-222-1236
Email:
Grand Circle Cruise Line
Address: 347 Congress St., Boston, MA 02210
Phone: 800-321-2835
Email:
Pandaw River Cruises
Address: 602 Cong Hoa St., Ward 13, Tan Binh District, Ho Chi Minh City, Vietnam
Phone: 07 3184 2904 (Australia)
Email:
Scenic
Address: One Financial Center, Suite 400, Boston, MA 02111
Phone: 1300 206 218 (Australia)
Email:
St. Lawrence Cruise Lines
Address: 253 Ontario St., Suite 200, Kingston, ON K7L 2Z4, Canada
Phone: 800-267-7868
Email:
Tauck River Cruising
Address: Wilton Woods, 10 Westport Rd., Wilton, CT, 06897
Phone: 1 300 732 300 (Australia)
Email:
Travelmarvel Tours & Cruises
Address: Level 4, 1230 Nepean Highway, Cheltenham, Vic 3192
Phone: 03 8526 1300
Email:
Uniworld Boutique River Cruise Collection
Address: Travel House, Level 2, 35 Grafton Street, Bondi Junction, NSW 2022
Phone: 02 9028 5199
Email:
Vantage Deluxe World Travel
Address: 90 Canal St., Boston, MA 02114
Phone: 888-514-1845 (pre-cruise); 888-982-6824 (post-cruise)
Email: vantagetravel.com/forms/contactcs.aspx (online form)
Victoria Cruises
Address: 136-18 39th Ave., 12th Floor, Flushing, NY 11354
Phone: 800-348-8084
Email:
Viking River Cruises
Address: Suite 601, Level 6, 66 Wentworth Avenue, Surry Hills, NSW 2010
Phone: 138 747 (Australia) or 0800 447 913 (New Zealand)
Email: www.vikingcruises.com.au (click Contact Us for a pop-up form)
Updated April 02, 2020