We chose this cruises line because it was one we had not done before and the date was perfect for us to have a short break, the ship was the companies flag ship the Columbus ( old Arcadia and ocean village) it was its first trip out with paying passageners calling at Amsterdam and Antwerp, the embarkation was a joke all sorts of problems, the ship is a long way short of being ready to receive passengers, it was a total farce, we had a balcony cabin which was nice but the cabin steward did not do his job properly and it was never clean, he just tidied up, the cabin had the usual fruit and bottle of wine and on arrival canoppies on the first day nice touch, the new carpets were not fitted properly and the shower room and not been upgraded, dining was a joke we got in to the dining room for 8.30pm second sitting did not get a menu till 8.55 pm and got our main course at 9.45pm it was a total shambles and to top it all the food looked and tasted like Aldi specials not to my taste thankyou, my wife booked a massage and walked out because there are problems with the air con on board and all the rooms were freezing cold, entertainment was poor the worst we have ever seen on a cruise ship and the cruise director we'll all can say about him that is pleasant is he was totally immaturely crap.

No English speaking people on board in the staffing department even tho use it is classed a British ship, so communication is poor, top and bottom is don't cruise on this ship it is not ready for sea, and the company need to have a good hard look at themselves